--- title: "Benson Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Benson Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/165947/Benson/" page_type: "product" language: "en" --- # Benson Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Benson ## What is Benson? Benson Software is a technology company that offers industry-leading cloud-based products that empower hoteliers to run their hotels more intelligently. Our main product is a hotel property management system that was developed alongside hoteliers to offer the very best solution for marketing, booking and billing of rooms for hotels and guest houses. ## What is Benson used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Benson?[Manage this product listing](https://www.g2.com/products/benson/claim_requests/new?auto=true) ## Benson Overview Updated September 2026 AI summary Benson is a cloud-based hospitality property management solution for small businesses, offering tools for reservations, front desk operations, guest experience, and housekeeping. It integrates CRM, employee management, and marketing automation, with optional features like booking management, built-in accounting, catering, and online booking. Businesses can also manage rates and connect with GDS/OTA channels through its web interface. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Benson 5.0 (3) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price £15 Per User, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (405) Value For Money 5.0 (3) Value For Money 4.6 (363) Customer Service 5.0 (3) Customer Service 4.8 (398) ## Benson alternatives [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Benson Overview ### What company size and specific industries is Benson built for? Benson is designed for hotels and guest houses of any size, with the clearest fit for hospitality businesses that need software tailored to lodging operations. It targets companies in the hotel and guest house sector rather than general-purpose organizations, making it suitable for properties focused on guest accommodation. Features and Usability ### What are the key features of Benson? Benson offers booking management, reservations management, and online booking for guest reservations. It also includes rate management, GDS/OTA integration, and CRM for sales and distribution, plus built-in accounting, employee management, front desk management, housekeeping management, catering management, guest experience management, and marketing automation. Getting Started and Support ### What training and onboarding options does Benson offer? Benson provides in person training, live online sessions, and webinars to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, and webinars offer scheduled presentations that can cover product basics and onboarding topics. Getting Started and Support ### What customer support options does Benson offer? Benson offers 24/7 live rep support and chat for customer help. These channels give users direct access to support staff, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Benson supports **Reservations Management** and **Online Booking**, covering two of the most requested capabilities for managing guest stays and accepting bookings through digital channels. However, it does not include **Calendar Management**. Instead, it offers other features that reviewers also rate as important, including **GDS/OTA Integration** (**50%**), **Front Desk Management** (**46%**), and **Rate Management** (**40%**). These features help properties keep room distribution connected across booking channels, manage daily guest operations, and adjust pricing more effectively, helping businesses improve occupancy and day-to-day efficiency. Booking Management Create, update, and manage bookings, itineraries, and reservations Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Catering Management Manage catering operations/processes CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Employee Management Track employee schedules, availability, and performance across projects and tasks Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Benson 13 features ### All Features - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Catering Management: Manage catering operations/processes - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Online Booking: Book meetings and appointments through a website or digital platform - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic £15.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DS Don S. Director Hospitality ### "Simplicity and Flexibility in a Boutique Package" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2018 Overall I have found both the software itself and also the support from the Benson team to be superior to any of the other software products I have been using in the last few years. Well done to them! Pros No software to load onto a server, all cloud based, and extremely user friendly interface. Completely straightforward and user friendly. Cons The software is in its early stages of operational use and therefore functionality is being added all the time. Some of the "nice to have" functionality is still coming, but this does not affect the performance of the platform. In a way it is handy to be operational at this stage as we are able to have inputs to many of the new developments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Schantell E. Owner Hospitality ### "Cutting Edge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2018 A cutting edge, smart reservation and hotel management system that is pushing the boundaries in the hospitality sector. Pros It doesn't feel or look like a PMS system. It is modern, clean and sophisticated. It is cloud based and we never have to deal with sync problems ever again Cons The fact that I haven't discovered it long ago! Benson is still fine tuning some of the smaller feature and dashboard, but I don't really see that as a con since it gives us the opportunity to highlight the features that are truly important to us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2018 Thank you for your wonderful review. We look forward to growing with you. NM Nischka M. General Manager Hospitality ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2017 Pros It is user friendly and simple to use so there is no need for in depth training. Rates and clients are well set up, so making a reservation is super fast. We are able to create numerous guest notes and set reminders so nothing is forgotten. Reporting is easy to customize so finding information I need for month ends is simple. So many more great features! Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2017 Thank you for your kind review. We look forward to working with you on Benson ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.