Who Uses This Software?

Como empowers chains of all sizes to maximize customer loyalty, revenue, and business growth with Como Sense


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Como
  • www.como.com/
  • Founded 2005
  • Israel

About Como Sense

Our mission at Como is to empower businesses and brands to build the lasting customer relationships that power growth, loyalty, and overall success. Our mission is to empower you to know your customers, personalize their experience, and grow visits and spend. Como has been pioneering cloud-based customer engagement solutions since 2005.


Como Sense Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Como Sense Reviews Recently Reviewed!


An evolving product that is always finding ways to become better and help our business grow.

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is constantly getting better and offering more benefits. The support has been unmatched and they are always available not only to help but to accept your suggestions and feedback. The dashboard is relatively easy to read, easy to customize and provides really important data. Managing our customers rewards points among 3 stores is so much easier with this one centralized piece of software.

Cons: We would love for it to connect to Shopify so it could provide points to our online shoppers. The system is so specific in looking up names that using or not using capital letters can inhibit the search. We are limited on our 'look up' options when a customer is trying to locate their information on their app. Many would like to look up their account with their email address and this isn't an option. Finally, a full integration with AccuPos would be great.

Overall: We really like being able to see how much more our members spend in our stores than non-members. This is a huge incentive to our sales team to push this product.

Capterra-loader

The functionality of this software is very useful, and customer service helpful.

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the fact that this software is able to keep track of our rewards members in real time.

The ease of using this product for our customers has been great. The customers who do choose to interact with the online app, have had very little issues.

If any issues have arisen, the como team has always been able to help us resolve things in a timely manner.

As an administrator and back end user, it has been nice to be able to look deeper into the various customer & sales statistics made accessible through the software.

I have recently started to navigate sending push notifications directly to the customers, and look forward to scheduling our first "flash sale".

Cons: When changing our existing rewards system (via quickbooks), we encountered several hiccups with failure to import existing customers successfully. However, the como team was always there to assist and find a resolution.

Most days, between 3-4pm, we encounter a system "black out", where we are unable to look up customer accounts and attach them to transactions. We have called the como team twice about this issue, and were told that there was some glitch happening in the como cloud. This does not happen every single day, but still occurs randomly a couple times a week. Each time we have had issues with attaching existing members to a transaction, we have called the como team and they have assisted us with the corrections to be made to the customer's rewards.

Capterra-loader

Our customers love our new loyalty program!

Jul 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to capture customer data to help us grow and compete with the online giants. Our company is expanding and the analytics help us determine where our customers are coming from and what they are buying.

Cons: Separating our locations for billing and access to the management console is an issue at this time. They are working with us to get a solution in place.

Overall: We are able to have a more personalized experience with our customers and gather data to help us expand our business.

Easy transition to a new reward program who brings benefits to our business and customers!

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, understand and make changes. The team at Como Sense is very professional and they help as soon as possible with any questions or problems. Customers are very happy to get their rewards more often and benefit from promotions.

Cons: Using this software from the past 6 months I can't tell yet what needs to be improved but I will let them know if will be anything.

Overall: Increase sale!

Horrific Experience

Jun 16, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We don't know what we like most about the software as it's still not active. We haven't seen any functionality in production with users and each week passes.

Cons: We've been trying to go live with Como for over 2 months now. They still don't have the online ordering website, iPhone Application, or Android Application live.

Vendor Response

by Como on June 25, 2018

Thank you for taking the time to write this review. We're doing our best to make things work the way you want it so you will start engaging better with your customers and personalize their experience.
We really excited to have Como Sense help you with the mission to take organic fare to the next level.