Who Uses This Software?

Skedify offers online appointment scheduling for enterprises with branch network from sectors like Financial Advising, Banking, Insurance, High Involvement Retails, Legal Services and Accountancy.


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Pricing Details
    This price includes up to 50 end-users, all features and email support
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Skedify
  • skedify.me/
  • Founded 2014
  • Belgium

About Skedify

Scheduling Appointments made effortless. Guide customers through simple scheduling steps to set up a meeting with the right expert, in the preferred location, at the most suitable time. Create advanced scheduling rules, add team's availability, automate administrative and follow-up tasks and comply with enterprise-level security standards. Sync teams calendars with Skedify's schedule, integrate with your internal applications and collect data on customer satisfaction and branch effectiveness.


Skedify Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

Skedify Reviews Recently Reviewed!


Easy and simple

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!

Cons: Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.

Overall: Very positive, it supports us to service our customers in a smooth and professional way... Good job!

Vendor Response

by Skedify on January 22, 2019

Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly!
- Pieter, Customer Success Manager at Skedify

comfort

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use and very good and friendly support.

Cons: I would prefer more inter active options to use for evening hours

Overall: Good support and easy to use.

Vendor Response

by Skedify on January 03, 2019

Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it!
- Pieter, Customer Success Manager at Skedify

Review Skedify

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. The tool speaks for itself.

It's easy to book a appointment.

It helps the communication with our client.

They get a textmessage so they wont forget the oppointment.

Because of the message less people are too late.

Cons: It's not integrated in Outlook.

Now i need to use 2 planning tools

Overall: It's a short experience but so far so good.

Our company is looking to upgrade and adapt the tool to our needs.

I look forward to the evolution.

Vendor Response

by Skedify on April 10, 2019

Hi reviewer,

Thank you for your review of Skedify. We are happy to read that you are satisfied with the product.

Outlook integration however is possible with Skedify. It is an easy plug and play procedure. We would be happy to help you, Please provide your contact details to support@skedify.co so we can solve your constraint.

Skedify

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very usefull and not difficult to use. People can easily schedule an appointment onlind.

Cons: People make an appointment and they don't come without letting us know.

Overall: Once, we had a problem. The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely. So our expercience with Skedify is very good.

Capterra loader

Easy to use

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Works on efficiency. You minimize the time on planning an appointment with customers

Cons: The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.

So far, so good

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.

Cons: cannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.

Vendor Response

by Skedify on April 08, 2019

Hi Engin,
Thank you for your review. Can you please explain what the pain is you had with the customer service? We want to learn out of the things we have could have done better, we are striving for an excellent experience for you.

From a functional point of view, you should be able to add last min appointments, we cannot interfere in your enterprize organisation.

Review Marianne Impens Van Marcke Aartselaar

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.

Cons: An email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message.

It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.

Vendor Response

by Skedify on April 12, 2019

Hi Marianne,

thank you for the review! We keep improving our product and value your feedback.

regards,

Pieter

quick & easy

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.

Cons: It takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.

Overall: Every problem that has occured was fixed after 1 phone/email.

Vendor Response

by Skedify on April 12, 2019

Hi Michelle,
Thank you for your review.
We can intergrate with your CRM system so you do not have to create profiles for every customer. We have done this before and this is definately something we want to do with your company too!

Pieter

Agenda

Apr 13, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It is handy to see all your collegues dates and when you note a date that they receive an email

Cons: You should get an email or note that you have finished your date.

Vendor Response

by Skedify on April 18, 2019

Hi Sharon,

I don't really understand your note about receiving an e-mail when a date is finished. Can you please reach out to support@skedify.co so we can discuss how to make it more convenient for you?
We work a lot on usability, we are open to discuss to make it better for your enterprise!

skedify

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - easy online access for our clients

- all the needed information is entered in the comment boxes so we know everything we need to know about the appointment

Cons: using the program now for 1 month, nothing so far

Overall: Happy to make the switch to skedify

Vendor Response

by Skedify on April 12, 2019

hi Gunter,

thank you for your review. I like reading you enjoy working with Skedify!

Capterra loader

High quality product and service

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.

Cons: we have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.

use of skedify

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: it's practical that our customers can book appointments in our agenda's

Cons: Sometimes it isn't very easy to access to agenda's of colleagues

Vendor Response

by Skedify on April 18, 2019

Hi Jan,

Thank you for your review. We are happy to stay in touch if questions arise. Feel free to contact support@skedify.co

Pieter

Skedify is the limit

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to work with it, complete with app to the customer

Cons: The look of the agenda, not so easy to see wat is written

Vendor Response

by Skedify on April 11, 2019

thank you for your review Pierre! please contact support@skedify.co in order to give you a better look for the agenda.

easy breezy

Apr 06, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.

Cons: didn' find any remarks on the software that isn't friendly in use

Overall: easy and simple

Vendor Response

by Skedify on April 12, 2019

thank you Sabrina for your review!

Capterra loader

Top service for our clients and prospects !

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Disponibility for client contacts optimised.

Cons: nothing

Overall: Disponibility for client contacts optimised. Lean management of commercial agenda.

Why I like Skedify ?

Oct 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Time saving, userfriendly, quick, easy,

Cons: installation of software and customization

Skedify

Apr 09, 2019
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's positive that our clients can make their own oppointment online.

Cons: It's not so simple to work with, to change appointments, ....

Vendor Response

by Skedify on April 10, 2019

Hi Yannice,

Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.