--- title: "Careficient Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Careficient Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more." source_url: "https://www.capterra.com/p/165999/Careficient-AMS/" page_type: "product" language: "en" --- # Careficient Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Careficient ## What is Careficient? Careficient is a CHAP & ACHC verified EMR software solution for Home Health, Hospice and Home Care agencies. Careficient delivers compliance-first solutions that accelerate company growth by creating agency-wide efficiencies that seamlessly scale to any size agency. ## What is Careficient used for? [Hospice](https://www.capterra.com/hospice-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Starting price $995 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Careficient?[Manage this product listing](https://www.g2.com/products/careficient/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Careficient 4.5 (59) VS. [4.7 (166)](https://www.capterra.com/p/188024/Hospice-Tools/reviews/) Starting Price $995 per user, per month Starting Price $65 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (59) Ease Of Use 4.8 (166) Value For Money 4.6 (52) Value For Money 4.7 (109) Customer Service 4.7 (55) Customer Service 4.7 (138) ## Careficient alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (143)](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (157)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165999/Careficient-AMS/alternatives/) ## FAQs about Careficient Overview ### What problems does Careficient solve? Careficient helps home health, hospice, and private duty agencies replace paper-based, fragmented workflows with one system for charting, scheduling, billing, payroll, and compliance. It reduces clinician paperwork, speeds documentation and remittance posting, centralizes patient records, improves survey readiness, and supports administrators, billers, field clinicians, and clinical managers during implementation and daily operations. Answer based on 49 reviews Overview ### Which roles and teams benefit most from Careficient? Careficient is most used by administrators, office managers, and executive leaders who oversee home health or care operations. Clinical managers use it to coordinate documentation and care workflows, while billing, finance, and HR teams rely on it to manage claims, credentialing, payroll-related processes, and staff administration efficiently. Answer based on 59 reviews Overview ### What company size and industries is Careficient built for? Careficient is built for small healthcare agencies, with 91% of reviewers from small businesses and 80% in Hospital & Health Care. It serves Home Health, Hospice, and Home Care agencies of any size, from startups to enterprises, with additional use in Health, Wellness and Fitness at 12% and Medical Practice at 4%, especially for hospice. Answer based on 59 reviews Features and Usability ### What are the key features of Careficient? Careficient includes core home health and hospice tools like EMR/EHR, patient records management, scheduling, billing and invoicing, and compliance management. Differentiating features include customizable care plans and forms, real-time service notes and workbasket alerts, plus integrated onboarding and training for new hires within the system. Answer based on 36 reviews Limitations ### Does Careficient have bugs or usability issues? Careficient works reliably for many agencies, but some teams run into usability issues, glitches, and slow feature follow-up. Clinical staff mention repetitive alerts, awkward note rules, and mobile app problems on Android, while others say support resolves order issues and technical problems quickly when tickets are handled well. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Careficient integrate with? Careficient integrates with FrameworkLTC and OnePoint for long-term care and operational data connections. These two integrations give Careficient direct links to specialized healthcare platforms used for resident management, clinical workflows, and related administrative processes. Answer based on 1 reviews Getting Started and Support ### How easy is it to onboard and train a team on Careficient? Careficient offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say clinicians and everyday staff often get comfortable quickly because navigation is straightforward, while admins and agencies setting up workflows may need longer onboarding, extra training, and continued support during implementation. Answer based on 11 reviews Getting Started and Support ### What customer support options does Careficient offer, and how do users rate the experience? Careficient offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as easy to reach, knowledgeable, and responsive, with helpful training during implementation. Some report slower ticket follow-up, occasional unclear answers, and a need for more educational materials or structured training in certain cases. Answer based on 36 reviews Features and Usability ### How well does Careficient handle patient records? Careficient keeps patient records centralized and accessible, which helps home health and hospice teams find charts, medications, orders, notes, and contacts in one place. Many agencies like the shared visibility and compliance support, though some staff find care plans, transfers, medication carryover, and multi-step workflows harder than expected. Answer based on 21 reviews ## Features AI summary Based on 708 Home Health Care reviews Capterra data shows that buyers of Home Health Care software rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) Careficient supports all three of the features reviewers rate most highly: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help home health teams coordinate visits, protect patient information, and manage individualized care plans more effectively, allowing teams to deliver consistent care while staying organized and compliant. Scheduling 4.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources HIPAA Compliant 4.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Compliance Management 4.8 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Electronic Signature 4.8 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Digitally sign online documents Document Storage 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Careficient 66 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bereavement Management: Create, manage, and monitor bereavement care plans. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Reporting: Generate reports to assess the financial performance of an organization - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Portal: Online portal that allows physicians to refer patients, order exams, and/or view patient records & images - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Volunteer Management: Manage volunteer information and direct volunteer resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (59) 4.4 Based on 59 reviews ## Pricing Value for money 4.6 (52) Basic $995.00 Value for money 4.6 (52) 4.6 Based on 52 reviews ## Integrations [ FrameworkLTC](https://www.capterra.com/p/92555/FrameworkLTC/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (55) 4.7 Based on 55 reviews ## User reviews Overall rating 4.5 Based on 59 reviews Filter by rating 5(40) 4(13) 3(4) 2(2) 1(0) Mentioned topic Sorted by most recent LN LINDA N. adminstrator director of nurses Hospital & Health Care ### "ADMINISTRATOR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2025 satisfied with staff and product, would recommend it to any other agencies looking for a software/product. Pros very knowledgeable and willing to assist with questions we might have. all questions are answered in a timely manner and we always get a call back as well. Cons the only issues we have had with software is when generating careplan alot of documentation on nurses notes are not transferred over to assessment/when generating plan of cares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Erin B. Clinical director Hospital & Health Care ### "Onboarding process/support was incredible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 2, 2025 The onboarding process (mostly melissa was the best. They made sure that we had everything in place before handing us off to support. Pros The system is easy to navigate once you learn. Cons That when having to send transfer summary to a hospital via fax you can't send through the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rebecca C. Admissions Coordinator Hospital & Health Care ### "Excellent Product and Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 Good, system is user friendly and customer service is good. Nurses on our staff that have used other systems say it is the "kindergarten" of charting systems because it is so easy. Pros User friendly, has great "help" options so calling for support is not always necessary. But they are very helpful if calling is needed. Cons Would like a hard stop on visit notes if they are "long visits" prior to finalizing the note instead of getting a notification after the visit has been locked. Requested this feature nearly 2 years ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jacqueline D. Executive Director Hospital & Health Care ### "We love \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 26, 2025 The staff on both the billing and support side are excellent. They take the time to help us pick up the pieces of our mess. Pros The support we receive from \[sensitive content hidden\] and the rest of the staff. Cons The fact that I am still learning the system after a year of using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Deann G. COO Hospital & Health Care ### "User friendly and excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 As a company we are happy with Careficient and enjoy our working relationship with \[sensitive content hidden\] Pros Simple and user friendly software \[sensitive content hidden\] is very nice to work with and answer any questions. This is great b/c our staff feels like they can reach out to her with concerns and questions. Cons I would like more educational documents uploaded so we have access to info to present to staff. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reasons for choosing Careficient We used WellSky for home health. It was a BIG disappointment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rhonda A. Billing and Credentialing Health, Wellness and Fitness ### "Great Job Careficient!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 25, 2025 Careficient is very accomodating to all of our request and acts effeciently and effectively. Pros Knowledgeable, professional and very helpful Cons I can not think of any items, that impact my positive experience with Careficient. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Bought the agency and needed a new EMR specific to hospice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Carmen N. Office Manager Hospital & Health Care ### "Convenient & Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2025 My overall experience with Careficient is that it is wonderful and easy to use! All of my client charts are uniform and easy to navigate. Uploading documents for team members to view is a breeze. I can always reach someone if I am having any issues. Pros How helpful the staff is. I work close with \[sensitive content hidden\] and she is wonderful! Responds in a timely manor and is always willing to teach me or assist me when I am having trouble. Cons N/A - if I am struggling with something I can usually have it resolved by a team member. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GF Gail F. Staff Accountant and Billing Non-Profit Organization Management ### "Excellent Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2025 So far, the program has been easy to use and have not run into any issues so far. Pros Ease of use. Program laid out in a very comprehensive way. Cons Since we are new users, nothing to report as yet! Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) Reasons for choosing Careficient Ease of use and the availability to set up the system for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lisa T. Business Office Manager Hospital & Health Care ### "Good Job to all!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2025 Pros Ease of use and the friendly people that take care of us. Cons Would be nice to be able to create your own reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Debbie B. Exec Director Hospital & Health Care ### "EMR transition process" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 21, 2025 Very supportive and very available team at each step of implementation. Pros I appreciate the support from the entire training and implementation team. I was new to my position as the administrator and implementation was started by my predecessor. The sales team were understanding and worked with me to push back the date until we had the right people in place to work the transition. Cons There seems to be a lot of work arounds required in the software that could be eliminated or simplified. Use common healthcare language such as "patient record" rather than "patient encounter" and removing drop down boxes with names for clinicians if it leads them to believe it is signing the note for them. Excessive amount of steps that have to be done in a certain order that could be simplified and not require different staff members to do things for a busy team to get so wrapped up in the administrative steps in patient care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165999/Careficient-AMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hospice Tools vs Careficient](https://www.capterra.com/compare/165999-188024/Careficient-AMS-vs-Hospice-Tools) [Alora Home Health vs Careficient](https://www.capterra.com/compare/69030-165999/Alora-Homecare-Software-vs-Careficient-AMS)