Careficient

Careficient AMS

4 / 5 16 reviews

Who Uses This Software?

Agency management system serving Home Healthcare, Hospice and Private Duty Agencies


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Careficient
  • www.careficient.com/
  • Founded 2016
  • United States

About Careficient AMS

Integrated cloud-based Agency Management System. Manage employees, payroll, scheduling, referral sources, patients, all doctors orders, eligibility, OASIS forms, HIS, automated invoicing, accounts receivable, collections, and payers all from one interface. Our user-friendly, intuitive interface puts an end to breakdowns in communication and slowdowns in operations. Careficient is also a full Medicare, Medicaid, Commerical and Private pay enterprise management system.


Careficient AMS Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Careficient AMS Reviews Recently Reviewed!


IT and transferring has been wonderful

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the versatility that the software offers, as well as ease of use. IT is also always on top of things.

Cons: What I like least is about the same as anyone transferring software, it is simply the changing of a software. Right now I have nothing bad to say about the system itself.

Great system and the support team is phenomenal!!

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is very user friendly and in comparison to other software I have used in the past it was fairly easy to enter information and get started.

Cons: Nothing really. The support team is always open for suggestions for improvement. The system really helped is get through our accreditation process smoothly.

I love this software! It is very easy to use and navigate through. Customer Service is great.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease to use and navigate through. Low cost is always a plus. An amazing customer service team that I consider friends.

Cons: There really isn't anything I don't like about the software. Sometimes there may be issues with orders or something but, they have such a great support team that it usually gets fixed within a short period of time.

Overall: Medical records that can be easily viewed by quality assurance to be certain care plans are being followed. Record reviews, electronic medical records, etc.

Brings structure and organization to our home care agency & ease to use our staff and nurses love this system

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall very impressed with system.

Pros: All patients information s all n one place. Great way to have great communicate between our staff Great scheduling system Stays updated Generates 485 form our nurses love this.

Cons: Sometimes have updates Little expensive but worth it!!! Scheduling is little confusing Long training when first starting up Need to be geared towards all medicaid and medicare program like passport etc

Positive experience

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer Support Team is A+

Pros: the many features. EMR/Compliance/billing/payroll all in one. No paper. Customizability of nearly everything

Cons: It's a complicated system that requires patience during implementation. There is a lot of fine tuning that needs to be done which wasn't expected.

I am new to this software and love that we get to work with developers who listen to our ideas.

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

Cons: I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

Overall: It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

This software is user friendly and efficient.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly.

Cons: That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed.

Overall: ?

THE BEST OF THE BEST: Premium software for your money

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SATISFIED, SECURE IN THE KNOWLEDGE THAT OUR PARTNERS ARE PROFESSIONAL AND PROTECT OUR INTEREST EVEN WITHOUT OUR URGING.

Pros: Customer-friendly, tireless consultation to ensure proper usage, courteous, professional efficient, effective and willing to work beyond the call of duty.

We are going through the implementation and so far everything is going well. Excellent support.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very good interface and navigation is straightforward. The system has a lot of checks and balances, so it helps you to stay in compliance. Great support during implementation, especially when compared to other software we have implemented in the past. The training and support person assigned to us is outstanding and the responsiveness to issues is very timely. I wish we had run across this software years ago, it would have saved us a lot of headaches and wasted time and money.

Vendor Response

by Careficient on December 21, 2017

Thank you Marlene, we are glad to have you as a client and partner and look forward to working with you and your staff.

My experience the staff has been excellent. They provide great support.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Readable features, easy login and recovery of forgotten password. Notification concerning system updates

Overall: great with meeting the COP for CMS

Like working with their personnel.

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. I do the billing. It easy to find errors and corrected them. It is easy to post my remittance. Also it is easy to bill.

Cons: This is simple thing. But I don't like the color of the patients name. Also when I'm working on my laptop if you get close to the header bar if drops down and gets in your way.

Overall: Saves me time.

I find the system very easy to use. Clinicians that have used other systems, find it difficult.

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification.

Cons: 1. The entry of supplies is way too time consuming.
2. Pecos should cross over for populating of information.

Overall: I personally haven't used any other system. All electronic charting is done with Careficient.

Great support from customer reps

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I most like the billing component of this software. Very easy to use. Much better than our previous company.

Cons: I find it hard to get medical supplies entered and usable in the system. It is also complicated to get the billing codes put in place.

Overall: It is so much better than our previous company. For the most part, it is very user friendly and our home health staff finds it easy to use.

Customer rep has been the saving grace for us. He has made the difference in keeping our business

Sep 26, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and cost effective. Most of the features you do have are easy to understand and learn. Also, since the company was purchased, new features and items have been added that we needed.

Cons: The Software has some limitations in billing and tracking cert periods and the EMR keeping is very weak. More work needs to be done in the EMR area.

overall it is headed in the right direction. i do NOT feel I made an error choosing this software.

Sep 26, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout is good. They keep up with regulations. The color coding is helpful. Responsive to our requests, especially the ones that relate to failures in survey.

Cons: Light on the reporting. Not flexible in the area of reporting. Plenty of data there, just not right reporting. In the area of billing it doesn't lean far enough to the standards of medical billing. It treats a lot like regular invoicing. I have adapted but it could use some work.

Overall: This is our scheduling, billing, and EMR. Overall we like it very much. And they have made many improvements in the last year. They are listening carefully to their customer base.

Careficient is a very helpful tool for managing our associates and clients.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to customize Careficient to suite our needs at different stages of growth and needs. I love the customer support knowledge and speed of resolutions.

Cons: I wish we could customize a few other things, but I'm sure Careficient will continue to help us with these changes.

Overall: This software help us with most of our processes.