# Careficient Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Careficient the right Home Health Care solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165999/Careficient-AMS/reviews --- Careficient 4.5 (59) [View alternatives](https://www.capterra.com/p/165999/Careficient-AMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Careficient Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews RD Ronnie D Executive DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “We also firmly believe the Careficient AMR software package has kept our agency very compliant from an external audit standpoint, as our ADR's have yielded no additional documents required and zero deficits found after audit. “ October 26, 2023 GJ Gretchen J AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Web based, you can't see medications, etc. when your in a visit.“ March 20, 2025 DB Debbie B Exec DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The sales team were understanding and worked with me to push back the date until we had the right people in place to work the transition.“ March 21, 2025 GJ Gretchen J AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Careficient University is not a helpful resource. “ March 20, 2025 RC Rebecca C Admissions CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Nurses on our staff that have used other systems say it is the "kindergarten" of charting systems because it is so easy.“ May 2, 2025 GJ Gretchen J AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Very difficult to find answers. “ March 20, 2025 JD Jacqueline D Executive DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The staff on both the billing and support side are excellent. “ March 26, 2025 DM Donna M CEO and Co-founderHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Documentation areas can often be redundant. “ August 2, 2023 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DF Danielle F. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "I am new to this software and love that we get to work with developers who listen to our ideas." February 21, 2018 3.0 It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records. Pros I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere. Cons I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far. Review Source BK Bev K. CEO Hospital & Health Care Used the software for: 2+ years ### "Easy to use EMR at a great cost" October 1, 2024 5.0 The customer service is great as the response time is usually within a few hours. Pros The ability to perform all tasks within the software. The back office is all built into the EMR, so I never need to leave the site to send claims, HIS, Oasis, fax orders, or to post payments. Some of the "bells and whistles" of other EMR systems come with a cost but with Careficient it is part of the package. Cons Would like to see a few more push reports. Reason for choosing Careficient Careficient had the same functionality and was more cost effective. Review Source Response from Careficient March 20, 2025 We truly appreciate you taking the time to share your experience with Careficient! It’s great to hear that you’re enjoying the all-in-one functionality of our platform—having everything built into the EMR, from claims processing to faxing orders and payment posting, is exactly what we strive for in creating a seamless user experience. We also appreciate your feedback on push reports—continuous improvement is a priority for us, and we value insights like yours as we enhance our reporting capabilities. It’s wonderful to hear that our customer service team has been responsive and meeting your needs. We take pride in providing timely, high-quality support to ensure you get the most out of Careficient. Thank you again for choosing Careficient as your EMR partner. We’re excited to continue supporting your agency’s success! GF Gail F. Staff Accountant and Billing Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Program" March 24, 2025 5.0 So far, the program has been easy to use and have not run into any issues so far. Pros Ease of use. Program laid out in a very comprehensive way. Cons Since we are new users, nothing to report as yet! Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) Reason for choosing Careficient Ease of use and the availability to set up the system for our needs. Review Source MN Mary N. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Transition, Transition, Transition" July 12, 2022 4.0 In our less than 6 months usage, all tiers of employees made sure that we were/are comfortable in using this software. The tech support is very responsive which has been appreciated in this early phase that we are in. Pros We couldn't have asked for a better experience in the transition phase to using Careficieint. From project management, to training, to implementation, the Careficient staff guided us through expertly. Cons Please, please, please enlarge the font and change the orange color. Alternatives considered [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/)[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)[NDoc](https://www.capterra.com/p/168598/NDoc-Hospice/) Reason for choosing Careficient Focus on compliance, systematic flow of thinking process, transition and training process, price Review Source Response from Careficient March 20, 2025 We truly appreciate your thoughtful review and are thrilled to hear that your transition to Careficient was a smooth and positive experience! Our project management, training, and implementation teams take great pride in ensuring that agencies like yours feel fully supported every step of the way. We’re especially glad to hear that our tech support team has been responsive and helpful in your early phase—our goal is to ensure that every user, at every level, feels comfortable and confident using Careficient. We also appreciate your feedback on font size and color—we are always looking to improve usability and will pass this along to our development team for consideration. Thank you again for trusting Careficient as your EMR partner and for recognizing our commitment to compliance, workflow efficiency, and training support. We look forward to continuing to support your success! HC Heather C. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "New user review" July 11, 2022 5.0 The set up was very easy and the customer support was awesome. The implementation team really had everything put together to make the transition as painless as possible. Pros The software is very easy to use and makes user sense. I appreciate all of the compliance features that are built in making it easier to not skip steps. Cons We've only been using the software for four months so there are little tweaks here and there that I would like. We did issue a technical change request and they have already responded by updating the software using that change. The company is very responsive to user input. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[CareManager](https://www.capterra.com/p/241958/CareManager/)[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing Careficient Ease of use and we liked that the developers are former nurses and staff that understand what is needed Review Source KS Kaye S. RN, Administrator Medical Practice Used the software for: 6-12 months ### "Careficient Review" November 10, 2022 5.0 Implementation was a challenge, as it is with anything new. When we encountered difficulties, the Careficient team was there to support and provide further training. Pros The scheduling component is very useful in tracking completion of notes. Cons There are issues with using some of the reporting and/or tracking tools as they did not seem to be set up for what we needed. The Careficient team has been supportive in trying to assist us with implementation or finding 'work arounds' to meet our needs for these things. Alternatives considered [mumms Software](https://www.capterra.com/p/107069/PAS-and-CPC/)[Axxess Hospice](https://www.capterra.com/p/187520/Axxess-Hospice/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing Careficient We liked the layout and regulatory adherence, as well as the service commitments. Review Source NY Nicky Y. Operations Managers Hospital & Health Care Used the software for: Less than 6 months ### "New Careficient User-Outreach" September 2, 2020 4.0 Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one. Pros Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks. Cons Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week. Reason for choosing Careficient N/A Switched from [ContinuLink](https://www.capterra.com/p/124471/ContinuLink/) Electronic documetaiton of nurse visits was one of the main reason we switch skilled services to Careficient. Review Source CM Cynthia M. Owner/Adminstrator Hospital & Health Care Used the software for: Less than 6 months ### "Careficient is the best Software that I have ever used!" May 11, 2021 5.0 Careficient meets all of my business needs. Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly. My team likes that they can get to anything by the tabs on the top of the patient profile and that everything is in one place and easy to locate. Pros It is extremely user friendly. The careficient team provide you with great training. The software has so many reports and it makes submission of HIS measures, Billing, Etc. so easy! I went through my Accreditation survey and even the surveyor stated "This is so survey friendly. It makes my job easier." I personally have recommended this EMR to some of my colleagues already. I have used multiple other EMR's and I vote Careficient to be the best. Cons No issues at this time at all. I have had no problems with the EMR system and once you learn it is so user friendly. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing Careficient Careficient is made for Hospice care. Its staff understand the things that Medicare and State require a Hospice to have and it meets all of those goals with a user friendly site. Review Source CN Carmen N. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Convenient & Helpful" March 24, 2025 5.0 My overall experience with Careficient is that it is wonderful and easy to use! All of my client charts are uniform and easy to navigate. Uploading documents for team members to view is a breeze. I can always reach someone if I am having any issues. Pros How helpful the staff is. I work close with \[sensitive content hidden\] and she is wonderful! Responds in a timely manor and is always willing to teach me or assist me when I am having trouble. Cons N/A - if I am struggling with something I can usually have it resolved by a team member. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "IT and transferring has been wonderful" May 24, 2018 4.0 Pros I love the versatility that the software offers, as well as ease of use. IT is also always on top of things. Cons What I like least is about the same as anyone transferring software, it is simply the changing of a software. Right now I have nothing bad to say about the system itself. Review Source CH Christine H. Clinical Manager Hospital & Health Care Used the software for: 1-2 years ### "Clinical Manager Perspective" March 5, 2021 5.0 The agency's overall experience has been exceptional. Our agency switched to Careficient from a different software that was inadequate to meet point of care needs. With Careficient it allows us to provide a higher quality of care and easy to use point of care . Our field clinicians' are happy that they have less paperwork and more time with the patients. From a clinical manager point of view, I like the use of the QA process to improve on clinician documentation and outcomes. Our marketing and analytical team likes the analytics and ad hoc reporting capabilities. When we have needed technical support, the Careficient team responds in a timely manner, with useful suggestions and solves our problems efficiently. Pros What I like most is the ability to access all the patient information from one place, the patient encounter. When we are servicing an active patient, we have access to all the information we need from one place. The field clinicans' and I have the same views, patient contacts, medication list, orders, insurance profile, service notes and more. This makes it easy to train clinicians, answer questions, offer guidance, solve problems and case conference. Cons The use of splash screens to provide user information from Careficient. The splash screens appear every time I click on a new module, until you manually clear the notification and then it goes away completely. A better option might be having the message as a splash screen initially, but then have it go to a side bar possibly on the home screen. Review Source DM Donna M. CEO and Co-founder Hospital & Health Care Used the software for: 2+ years ### "Careficient Survey" August 2, 2023 5.0 We have had and continue to have excellent service with Careficient and I would highly recommend this product! Pros Software is very user friendly. All staff members are extremely accommodating. Cons Documentation areas can often be redundant. Saved remittance can be difficult to locate. Alternatives considered [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/)[Axxess Hospice](https://www.capterra.com/p/187520/Axxess-Hospice/)[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing Careficient User friendly and RCM billers are fantastic. Review Source TM Tena M. Home Care Finanical Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "I love this software! It is very easy to use and navigate through. Customer Service is great." May 22, 2018 5.0 Medical records that can be easily viewed by quality assurance to be certain care plans are being followed. Record reviews, electronic medical records, etc. Pros Ease to use and navigate through. Low cost is always a plus. An amazing customer service team that I consider friends. Cons There really isn't anything I don't like about the software. Sometimes there may be issues with orders or something but, they have such a great support team that it usually gets fixed within a short period of time. Review Source TE Terri E. Home Health Administrator Hospital & Health Care Used the software for: 6-12 months ### "Home Health " July 17, 2020 5.0 Pros I have used other companies, and there is little to no support. Careficient staff are readily available to help and problem solve. The team there is helping to add things that we needed into the software. Cons Nothing. Everything was as they promised Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) poor customer service Review Source JH Janet H. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Administrator" February 4, 2021 5.0 At first we had difficulty understanding system and putting into our agency processes. They were very accommodating to additional training that we needed. They developed a payroll system that we can use that is very easy to use. All of their employees are friendly, helpful and open to questions. Pros Oversight of what is happening in the agency. Cons Messaging system. Would like if it attached to a patient and there was an email thread to follow. Reason for choosing Careficient Oversite it gives you, ease of use and workbaskets. Review Source LW Lisa W. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Careficient is very friendly user" October 21, 2019 5.0 Careficent has been a huge change for our Ageney. We were all paper based and decided to go electronic. We had demos with app 5 other vendors and chose this software. It has not disappointed us in any way. The staff is wonderful!!! Pros The flow it provides as you move through each step. Cons Haven't found one yet. We have been using Careficient for about 2 months and it was a major transition for this agency since we have been doing paper for over 25 years. Reason for choosing Careficient The flow it has for the Clinical part as well as the billing and of course the cost compared to other companies. They were very willing to give references of established users so we could see what the users experience was with Careficient. Review Source ZN Zak N. Human Resources Hospital & Health Care Used the software for: 6-12 months ### "New Employee Form Feature is AMAZING!" September 19, 2018 4.0 The system originally did not have everything that we thought it would have however, the team at Careficient has been very helpful and willing to make sure we have what we need as an agency to be successful. If they don't have a feature, let them know and they will see about making it happen! Pros This new feature allows us to have new hires sit at a computer and do our new hire paperwork/training all on the site. This gets rid of using tons of paper for each new employee that we bring on. AWESOME Cons No issues yet for this new feature. Review Source TV Tawanna V. Registered Nurse Hospital & Health Care Used the software for: 1-2 years ### "My experience the staff has been excellent. They provide great support." November 7, 2017 4.0 great with meeting the COP for CMS Pros Readable features, easy login and recovery of forgotten password. Notification concerning system updates Review Source PD Paula D. Administrator Hospital & Health Care Used the software for: 1-2 years ### "First system ever used, user friendly." November 5, 2018 4.0 Pros First system ever used, user friendly. It was easy to learn and use. Even new staff learned quickly enough to use it on the first day. Cons All the medications carry over to other documents, including discontinued medications. This is a problem, if you don't actually check the list. I would like to see the patient's DOB with the name at all times. Review Source Response from Careficient December 3, 2018 Thank you Paula for the great feedback. There is a rule in Careficient that will turn off transferring discontinued medications to other documents. Your Representative will contact you about activating that rule. Many of our Agencies want the discontinued meds to show up so that the physician can see the process of what meds and doses were ordered and when. DG Deann G. COO Hospital & Health Care Used the software for: 2+ years ### "User friendly and excellent service" March 25, 2025 5.0 As a company we are happy with Careficient and enjoy our working relationship with \[sensitive content hidden\] Pros Simple and user friendly software \[sensitive content hidden\] is very nice to work with and answer any questions. This is great b/c our staff feels like they can reach out to her with concerns and questions. Cons I would like more educational documents uploaded so we have access to info to present to staff. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing Careficient We used WellSky for home health. It was a BIG disappointment Review Source JO Jess O. Regional Hospice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Careficient" March 19, 2025 5.0 Great, love \[sensitive content hidden\], she is the best!! Pros User friendly & great people who work for Careficient Cons Reports, whiteboard, & flowing of information Review Source Response from Careficient March 20, 2025 Thank You for the Software Advice Recommendation! We are incredibly grateful for your 10/10 review on Software Advice, Jess! Your feedback means the world to us, and we’re thrilled to hear that you find Careficient user-friendly and that our team has been a great support to your hospice organization. We also appreciate your insights on reports, whiteboard functionality, and information flow—continuous improvement is a top priority, and your feedback helps us refine our platform to better serve agencies like yours. The special shout-out to is great and we’re lucky to have such dedicated team members making a difference for our customers! Thank you for trusting Careficient as your EMR partner for life—we look forward to continuing to support your agency’s success! #Careficient #CustomerFeedback #HospiceCare #ThankYou RC Rebecca C. Admissions Coordinator Hospital & Health Care Used the software for: 2+ years ### "Excellent Product and Service" May 2, 2025 5.0 Good, system is user friendly and customer service is good. Nurses on our staff that have used other systems say it is the "kindergarten" of charting systems because it is so easy. Pros User friendly, has great "help" options so calling for support is not always necessary. But they are very helpful if calling is needed. Cons Would like a hard stop on visit notes if they are "long visits" prior to finalizing the note instead of getting a notification after the visit has been locked. Requested this feature nearly 2 years ago. Review Source RA Rhonda A. Billing and Credentialing Health, Wellness and Fitness Used the software for: 2+ years ### "Great Job Careficient!" March 25, 2025 5.0 Careficient is very accomodating to all of our request and acts effeciently and effectively. Pros Knowledgeable, professional and very helpful Cons I can not think of any items, that impact my positive experience with Careficient. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Bought the agency and needed a new EMR specific to hospice Review Source LT Lisa T. Business Office Manager Hospital & Health Care Used the software for: 2+ years ### "Good Job to all!" March 24, 2025 5.0 Pros Ease of use and the friendly people that take care of us. Cons Would be nice to be able to create your own reports. Review Source EB Erin B. Clinical director Hospital & Health Care Used the software for: 2+ years ### "Onboarding process/support was incredible" May 2, 2025 5.0 The onboarding process (mostly melissa was the best. They made sure that we had everything in place before handing us off to support. Pros The system is easy to navigate once you learn. Cons That when having to send transfer summary to a hospital via fax you can't send through the system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.