# Page 2 | Careficient Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Careficient the right Home Health Care solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165999/Careficient-AMS/reviews --- Careficient 4.5 (59) [View alternatives](https://www.capterra.com/p/165999/Careficient-AMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Careficient ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LT Lori T. Regional Director of Hospice Operations Hospital & Health Care Used the software for: 1-2 years ### "Best Hospice EMR" March 19, 2025 5.0 Wonderful experience with Careficient EMR. Pros One on one assistance with questions and suggestions. Cons Would love to see a "Volunteer tab" that includes a cost savings report. Switched from [Axxess Hospice](https://www.capterra.com/p/187520/Axxess-Hospice/) Compliance piece was lacking with Axxess. HIS did not directly send from their EMR. Reporting was minimal Axxess. Review Source SC Simona C. Owner Administrator Medical Practice Used the software for: 2+ years ### "The best team!" March 21, 2025 5.0 Been with them for over three years now and they have been nothing short of wonderful! Pros Everything the service, the team everything about them is wonderful! Super knowledgeable! Cons Absolutely nothing, they are the best!!! Review Source DB Debbie B. Exec Director Hospital & Health Care Used the software for: Less than 6 months ### "EMR transition process" March 21, 2025 5.0 Very supportive and very available team at each step of implementation. Pros I appreciate the support from the entire training and implementation team. I was new to my position as the administrator and implementation was started by my predecessor. The sales team were understanding and worked with me to push back the date until we had the right people in place to work the transition. Cons There seems to be a lot of work arounds required in the software that could be eliminated or simplified. Use common healthcare language such as "patient record" rather than "patient encounter" and removing drop down boxes with names for clinicians if it leads them to believe it is signing the note for them. Excessive amount of steps that have to be done in a certain order that could be simplified and not require different staff members to do things for a busy team to get so wrapped up in the administrative steps in patient care. Review Source KS Kathy S. Accountant Hospital & Health Care Used the software for: 2+ years ### "Careficient Review" October 23, 2024 5.0 Our overall experience with Careficient is positive! Pros I like that everything is interconnected to prevent most errors when scheduling and billing. The set up team was there every step of the way and patient as we navigated learning the new system. Like that they are open to improvements requests and implement them when possible. Cons Initial set up was at times difficult due to the interconnectedness (pro), but once it was set up and everyone was trained, it was smooth sailing. Reason for choosing Careficient Fit our needs at a better cost. Review Source Response from Careficient March 20, 2025 Thank you for taking the time to share your experience with Careficient! We’re thrilled to hear that our interconnected system has helped prevent scheduling and billing errors and that our implementation team was there every step of the way to support your transition. We appreciate your feedback on the initial setup process—while the interconnectedness of our platform ensures accuracy and efficiency, we understand that it can be an adjustment at first. We’re glad to hear that once your team was trained, it became smooth sailing! It’s also great to know that Careficient met your needs at a better cost and that our commitment to Medicare billing and EVV compliance played a role in your decision to switch. We are always looking for ways to improve, and we value your input as we continue to enhance our platform. Thank you again for being a valued Careficient partner. We look forward to supporting your agency for years to come! GJ Gretchen J. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Changes in system" March 20, 2025 4.0 \[sensitive content hidden\] has been excellent, she always is willing to help out when I have questions. Pros Streamlined charting, IDG notes flow over. Cons Web based, you can't see medications, etc. when your in a visit. Careficient University is not a helpful resource. Very difficult to find answers. Would be nice if care plan goals and interventions were easier to update. Review Source Response from Careficient March 28, 2025 Thank you for your feedback. We'd like to clarify that Careficient does offer visibility into medications during visits. Within the Visit Note, users can access the “Medications” tab, which displays all active and discontinued medications, ensuring comprehensive clinical review at the point of care. Additionally, our care plan goals and interventions are fully editable and designed for streamlined updates through the IDG workflow. We encourage you to reach out to our support team. They will be able to show you the medications tab and the easy goals and interventions capabilities JD Jacqueline D. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "We love \[sensitive content hidden\]" March 26, 2025 5.0 The staff on both the billing and support side are excellent. They take the time to help us pick up the pieces of our mess. Pros The support we receive from \[sensitive content hidden\] and the rest of the staff. Cons The fact that I am still learning the system after a year of using it. Review Source LN LINDA N. adminstrator director of nurses Hospital & Health Care Used the software for: 2+ years ### "ADMINISTRATOR" May 9, 2025 5.0 satisfied with staff and product, would recommend it to any other agencies looking for a software/product. Pros very knowledgeable and willing to assist with questions we might have. all questions are answered in a timely manner and we always get a call back as well. Cons the only issues we have had with software is when generating careplan alot of documentation on nurses notes are not transferred over to assessment/when generating plan of cares. Review Source GB Gerald B. PRESIDENT AND CEO Hospital & Health Care Used the software for: Less than 6 months ### "Worth the Change" March 20, 2025 5.0 We had been with another provider and moving our business to Careficient was absolutely the best decision I made. Pros Training is amazing. Follow up. Professionalism, Knowledge Cons There truly isn't anything I have negative to say Review Source JW Jesiah W. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "This Moment in Time with Careficient" October 26, 2023 5.0 Overall it is a smooth experience. It integrates smoothly with the business and allows us to remain compliant. Pros Anybody that is in the business has the struggle of learning the constant changes to remain compliant with policies. Knowing that if we comply with Careficient will translate to complying with CMS directly gives piece of mind which we can all appreciate as the ultimate resource. Cons If there were a thing to improve it would be the speed at which suggestions for added or improved features were handled. I have in the past asked for the possibility of a feature, and while I did get a response rather quickly (the next day), I was told there are many requests and essentially no given time for an actual response. Review Source RD Ronnie D. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Careficent AMR for Hospice and Home Health" October 26, 2023 5.0 BCM Health is very proud to be partnered with the entire Careficient team and family. We feel that we made the best decision possible by choosing Careficient. We also firmly believe the Careficient AMR software package has kept our agency very compliant from an external audit standpoint, as our ADR's have yielded no additional documents required and zero deficits found after audit. Pros Ease of use for both administrative data processing and clinical staff personnel. Cons With all honesty - with the great communication with outside and inside sales representatives and technical support, I have a very hard time coming up with anything for a "Con". The entire company functions with the attitude that their customer base is first and foremost and IMMEDIATE attention to any concern or modification is handled in a timely and professional manner. Review Source RD Renee D. clinical director Hospital & Health Care Used the software for: 1-2 years ### "Careficient review" December 7, 2021 2.0 At first I did like the customer service. Brendon is great. I could call him directly and he always had an answer and quickly, but lately they want us to put in a ticket, which they are not quick to return with an answer, and quite often have a wrong answer or none at all. I have put in tickets to ask if things could be adjusted to help in all of the areas mentioned above. They said they will try to accommodate, which looks and sounds good, but I put in tickets almost 2 years ago asking to consolidate things to have less paperwork and less work overall and still have no response after almost 2 years. Pros We are able to send software oasis and they transmit to state for us. Cons Too many pathways to get where you want to get to. i.e. to look up the medical record # or insurance # you have to click on too many tabs to get there. I feel it should all be on main page in one area. ALL visit note, including oasis are WAY too long, wastes too much time. You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. Do not like that the 485 and care needs are separated. We have had many complaints from physicians saying POC is way too long. Too many things in columns, which takes up space and makes things longer. med list is too long. Bottom line, we originally wanted this software to save time, but all it has done is waste A LOT of time and time is money. Reason for choosing Careficient we are a very small company and they were willing to work with us according to our census. Others were way too expensive for a small agency. Review Source BF Beth F. Adiminstrator/Owner Hospital & Health Care Used the software for: 2+ years ### "Hospice agency review of Careficient" June 22, 2022 5.0 The staff is helpful and response when contacted. Never had any Medicare billing issues. The system is user friendly and affordable. Always willing to take suggestions from the end user and make adjustments as able. I have been very happy with the system for many years. Pros I have used Careficient for many years with both current and startup hospices. It was easy to set up and teach staff to use. The support team is very helpful with resolving issues. Throughout all my State, Medicare and Accreditation surveys I have never had any compliance issues with the system. The cost is very affordable especially when doing a new startup agency. The enhancements that they have made over the years have made documenting, care planning, and signing physician orders , etc even better. Cons The only cons I have is the ability to use all the functionality with a IOS software system (IPad), though they have been working on that, as well as providing an increase of generated report options. Reason for choosing Careficient I have worked some with Home Care Home Base and I found it very structured that it took multiple steps to enter a referral and schedule the admission. In Careficient it allows users more flexibility to move about within the system to complete tasks. Review Source SL Shelly L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Best software for the money" August 11, 2022 5.0 Everyone is great to work with and cares! They are like family. Pros This software automated so much from the e-fax feature to the nurse notes! Cons There isn’t much I dislike about this program. Review Source MC Molly C. VP/Chief Administrative Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Implement and Easy to Use" June 2, 2022 5.0 Pros We had used the same EMR since 2003 so a switch was not going to be easy for us. We selected Careficient because of the ease of use, the customer service, and the ability to customize certain features. From the start, we have been very impressed with the Careficient staff who guided us through implementation, go-live, and continue to provide ongoing support. We use Careficient for all three of our lines of care: Home Health, Hospice, and Private Duty. We would highly recommend Careficient to any Home Care Agency that wants to feel like they are a partner with their EMR and not just a number. Cons We would like a better audit trail of what associate edited or changed a record. Giving the associate name/date/time would be helpful. Alternatives considered [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Review Source Tami G. Human Resources Health, Wellness and Fitness Used the software for: 1-2 years ### "Careficient AMS is Easy to Use" July 31, 2019 4.0 We use the software to track patient information - visits, schedules, etc. It is also used as a payroll system. The clinicians visits are recorded in Careficient. However, ADP is the software whereby they are paid. So payroll in Carifiienct must be processed before you can cut checks in ADP Pros Easy to use, captures important patient information. The company is super easy to work with, and some of the software has been customized for ys. Cons It doesn't work with ADP Run. Hence, my entire payroll ends up being done twice - for hundreds of W2 and 1099 employees, that is a ton of work Reason for choosing Careficient This was chosen before my tenure with the company. the only thing I would change is the ability to interact with payroll programs such as ADP or Paychex Review Source JR Jennifer R. Clinical Manager Hospital & Health Care Used the software for: 2+ years ### "Could be better..." April 1, 2019 2.0 Its ok- but really could be better... also the customer support could use a little work- some people are sort of clueless and some want to help more than others. Pros Need AUTH to schedule visits; OASIS analyze compare Cons Not very friendly to clinicians; too many rules that hinder progress; too many problems and glitches and weird things that happen; needs work- could be a lot better... also the two drop down choices for clinicians for each note- its a TERRIBLE idea- hate that part- causes many problems... Review Source RM Roberta M. CFO/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "overall it is headed in the right direction. i do NOT feel I made an error choosing this software." September 26, 2017 3.0 This is our scheduling, billing, and EMR. Overall we like it very much. And they have made many improvements in the last year. They are listening carefully to their customer base. Pros The layout is good. They keep up with regulations. The color coding is helpful. Responsive to our requests, especially the ones that relate to failures in survey. Cons Light on the reporting. Not flexible in the area of reporting. Plenty of data there, just not right reporting. In the area of billing it doesn't lean far enough to the standards of medical billing. It treats a lot like regular invoicing. I have adapted but it could use some work. Review Source AS Anil S. Owner Hospital & Health Care Used the software for: 2+ years ### "Experience with Careficient Software" September 14, 2021 5.0 Very happy Pros Compliance. The software is built with all the regulations. When I am using the software I have piece of mind that I am compliant with CMS regulations. Also billing team is exceptionally good Cons They may need to develop more reports that are useful for the customers Review Source vB vickie B. Administrative/Billing Health, Wellness and Fitness Used the software for: 2+ years ### "Careficient AMS Review" October 24, 2019 4.0 It is good. The billing department takes too long to process VA and Advantage claims I feel. But except the items above it is a very good program. Pros It is easy to use. They keep the program updated. The billing of Medicare is very good. It was easy to switch from our previous program. Cons a problem I have using this program on my laptop is that the drop down menu shows up when your trying to clinic on the line below. Also it would be helpful if the program could complete the State end of the year report. The previous software did complete this report with just one click. Review Source SB Shatane B. Agency Director Hospital & Health Care Used the software for: 2+ years ### "Brings structure and organization to our home care agency & ease to use our staff and nurses love this system" April 23, 2018 5.0 Overall very impressed with system. Pros All patients information s all n one place. Great way to have great communicate between our staff Great scheduling system Stays updated Generates 485 form our nurses love this. Cons Sometimes have updates Little expensive but worth it!!! Scheduling is little confusing Long training when first starting up Need to be geared towards all medicaid and medicare program like passport etc Review Source NH Nancy H. Billing Clerk Health, Wellness and Fitness Used the software for: 2+ years ### "This software is user friendly and efficient." February 13, 2018 4.0 ? Pros The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly. Cons That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed. Review Source JC James C. Director of Business Development Health, Wellness and Fitness Used the software for: 2+ years ### "Customer rep has been the saving grace for us. He has made the difference in keeping our business" September 26, 2017 3.0 Pros Easy to use and cost effective. Most of the features you do have are easy to understand and learn. Also, since the company was purchased, new features and items have been added that we needed. Cons The Software has some limitations in billing and tracking cert periods and the EMR keeping is very weak. More work needs to be done in the EMR area. Review Source HE Helen E. Office intake clerk Hospital & Health Care Used the software for: 2+ years ### "I find the system very easy to use. Clinicians that have used other systems, find it difficult." October 2, 2017 4.0 I personally haven't used any other system. All electronic charting is done with Careficient. Pros As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification. Cons 1\. The entry of supplies is way too time consuming. 2. Pecos should cross over for populating of information. Review Source BC Brendon C. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Careficient is a very helpful tool for managing our associates and clients." September 26, 2017 5.0 This software help us with most of our processes. Pros I love the ability to customize Careficient to suite our needs at different stages of growth and needs. I love the customer support knowledge and speed of resolutions. Cons I wish we could customize a few other things, but I'm sure Careficient will continue to help us with these changes. Review Source MP Melissa P. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "User friendly, affordable, efficient and thorough software" October 31, 2018 5.0 Overall our agencies are beyond pleased with this software. It is comprehensive, is up to date with the COPs and care planning requirements. when calling customer service, our calls are answered promptly and if the tech doesn't know how to help, he/she will put us in touch with someone who can help. They are not used to handling agencies who provide both home health and hospice but they have worked very hard at helping us manage both inside the system. Pros Charting time (1 hour versus 5 in our old software) Thorough charting Offers both Home Health and Hospice Billing services are affordable and worth it Support is easy to reach and go out of their way to help They will customize as much as the system allows Cons The set up was frustrating and very time consuming Some of the processes inside the system are a bit confusing No ability to customize reports for agency needs: ie, fall tracking Training- Not structured to teach clinical personnel their role Difficult to differentiate home health from hospice patients on the list of patients. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.