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Salesforce for Nonprofits

4.5 / 5 11 reviews


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About Salesforce for Nonprofits

Salesforce for Nonprofits is the set of end-to-end solutions any nonprofit needs to become a connected nonprofit.


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Salesforce for Nonprofits Features

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Salesforce for Nonprofits Reviews Recently Reviewed!


Even after a few years, still overwhelmed.

Mar 07, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest. Also, it's free for non-profits, so especially if you don't know what you are trying to do with a CRM, it's nice to be able to play around with Salesforce and get an idea of what types of data are useful to you before moving to some other program that requires higher costs up front.

Cons: If you don't care to become a developer or aren't one already, this software can run away with you real fast. While it's great that Salesforce is so powerful, in many ways it is too powerful and complex. Even with the nonprofit customizations, it's very difficult to navigate and customize, understand what all the different programs within it are, keep up with all the updates and integrations and who even knows.

Basically, I get it - this is designed for large groups that can afford to have a dedicated Salesforce employee(s). It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use.

Plus, the interface looks like it never got past 1992.

Overall: It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.

Salesforce offered major improvements over cheaper software platforms we'd used

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The robust package of features was entirely unmatched in our experience with a number of other less expensive packages. Reporting tools in particular were incredibly useful for our organization, and really allowed us to dig into our data and glean valuable insights that, in some cases, reformed our understanding of our organization, clients, and industry. We used the many tools in Salesforce to implement an array of positive changes that would not have been possible otherwise.

Cons: Costs are always a concern for small nonprofits, and that's probably the only part of Salesforce that we struggled with. Of course, we'd had experience with free/cheap software in this space, and all of it had major technical problems. Saelsforce just worked, and gave us everything we needed. In that regard, the cost was much easier to swallow.

Overall: Data organization and reporting were fantastic tools for our organization. Strategic planning and decision making that previously occurred according to essentially gut feelings were now backed with substantial amounts of hard data and a real, concrete understanding of our business operations. We really remade our organization thanks to the information that Salesforce allowed us to collect, organize, and manipulate.

I absolutely love everything about Salesforce!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly even for those who are not as tech savvy. We are able to easily track complex relationships for our organization while ensuring that we can report on the information in a way that is effective for us.

Cons: I wish that mass email was a bit easier to use or more aesthetically pleasing, adding images to a mass email can be difficult at times.

Overall: With ease, we can keep track of our Affiliate organizations, their staff and our communications with them. Understanding your constituent base and their various relationships to your organization is invaluable and SF makes it easy.

I've set up SFDC Nonprofit Starter Pack for many NPO's. SFDC never disappoints

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: It's free, it's easy to customize, and is quick to set up for nonprofits. Additional objects can be added and up to 10 users can be set up.

Cons: Most nonprofits do not have the technical capabilities to utilize SFDC to its fullest potential. That being said - SFDC does offer trailhead for free - and it is a great way for new Admins to learn.

Overall: Fast, easy to scale, handles multi language, multi currency, free

Love salesforce. Sometimes its overkill, but is great for reporting.

May 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: this software is very flexible and has grown with our organization. I have appreciated the help and support of the salesforce team.

Cons: Setup can be confusing, but Trailblaser/consultants have been helpful. Sometimes though the Nonprofit packages does not differentiate itself them the general salesforce.com product.

Overall: This has really helped us optimize our organization.

Data Segmenting

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how this software helps automate our broad reaching. We have increased our reach ability by double because of running automated campaigns on a regular basis. I fully recommend Salesforce for handling your data management.

Cons: I don't like that the query time out is thirty minutes. This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.

I use SalesForce to track donations received for my nonprofit.

Jun 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that SalesForce for Nonprofits is free, and that it can be used to track a lot of information, including relationships.

Cons: There are a lot of help articles in the knowledge base, but sometimes I just want someone to chat with. I don't like that emails can only be uploaded in a Contact role, and not an Account role. I find the reports and dashboards difficult to create. Sometimes I think there is almost too much functionality, and that while its great to have this product for free, many nonprofits don't have the budget for a SalesForce administrator to set up the database for full functionality.

Overall: Easy to log gifts, save contact information and organize contacts by relationship.

Good experience/easy to use

Apr 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great to have access to a free version of Salesforce software. Working at nonprofits and having this freedom is incredibly valuable.

Cons: The design and user interface is not straightforward and as easy to use as other software that I've used elsewhere. It's not as easy on the eyes.

The platform is designed well. However, our organization did not purchase any technical support.

Apr 19, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: the functionality in the sense of what our organization can figure out on our own to have salesforce working.

Cons: support is lacking when you do not pay for it in advance. I understand that it is difficult to reach support at times.

Overall: incomplete at this time

The non-profit sales pack for Salesforce is great for nonprofits!

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The company provides ten free licenses to non profits. This saved our organization an incredible amount of money. The software is a great CRM that has helped us get organized. The training is great and has really helped us.

Cons: The licenses are quite expensive. For non profits this can be cost prohibitive. Because it's a large company it can be difficult to get through the proper channels to get changes we've needed.

Overall: It's a great program that has unlimited capacity to manage our non profit organization!

Great for small non-profits

Sep 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable. Make it do whatever you want. It's a lego box -- all the pieces you need, and you can make it into whatever you want -- so have a consultant on hand or a dedicated system admin.

Cons: classic is not user friendly, the interface is overwhelming. Use the lightning version for a more polished end-user experience.