Civicore Case Management

CiviCore Human Services Software


5 / 5
4 reviews

Who Uses This Software?

Nonprofits and public agencies.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Civicore Case Management
  • www.civicore.com/
  • Founded 2000
  • United States

About CiviCore Human Services Software

CiviCore's Human Services Software is designed to streamline data management so you can focus on the work that matters. We custom-configure our software to meet the unique needs of your organization. We adapt to your processes and terminology to limit staff re-training and save you time. Transform raw data into meaningful information with our customizable reports. Utilize infographics to share your impact with your community and potential funders.


CiviCore Human Services Software Features

  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Document Management
  • Reporting & Statistics
  • Scheduling
  • Time Tracking
  • Training Management

CiviCore Human Services Software Reviews


Tremendous service, extremely user-friendly, intuitive to the max

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CiviCore is a delight to use from both a functionality and aesthetic standpoint. The means by which they organize the data on the back-end translates perfectly to maximizing its utility for the end-user. As a former software healthcare software trainer, I appreciate the ease of navigation for new users, but also the advanced functionality capabilities for superusers and admins. This is a direct result of their outstanding customer support. It is both timely and very effective. I have full confidence that no matter when I contact them (from a different time zone mind you), a response will be received in short order. These queries are rarely related to any issues with the system itself, but more modifications on our end due to program changes. The staff is friendly and works diligently on any project until it is completely to our satisfaction.

Aesthetically, they do a tremendous job of not making it feel like a data cave with a few lanterns hung up. Users tend to dread entering data, but having a user-friendly site that looks and feels good helps tremendously.

Cons: The only real change I would like to see would be expanded reporting capabilities for the 1% of the time that I want to run multi-sectioned reports from within the database. Otherwise, I am extremely pleased with my experience.

Overall: - Greater ability to serve our students

- Enhanced tracking of student performance

- Volunteer management capabilities that have aided and improved our recruitment efforts

- Improved volunteer retention due to easier access to their data and relevant issues in programming

- Increased funding due to enhanced data tracking

Civicore has provided our project with an extremely user friendly patient tracking system.

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our Civicore database is extremely easy to use. It is also easy to train new users on its functionality. My experience with their project managers has always been top notch. They respond quickly and are able to explain complex issues in ways the day to day user can understand. The system is reliable and intuitive.

Cons: Setting up new reports/queries can be confusing. However, the customer support staff and project managers are always willing to help and guide me when issues arise.

Overall: We are able to track patients participating in a clinic intervention in locations throughout our county. We benefit by being able to monitor program fidelity, patient attendance, contact attempts, and other data crucial to our project's implementation. It also helps us track staff productivity and program reach.

Very customizable, easy to use, reasonably priced!

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CiviCore is a great company to work with. Their highly skilled program managers work through set up options and customizations with you directly. It's intuitive, easy to use, and has all the functions we needed. We have rarely needed post-implementation customer service but when we have issues have been resolved quickly and thoroughly. Their pricing is very reasonable, especially given the level of customization possible.

Cons: With a long list of data fields it sometimes takes some thought to set up reporting queries correctly. Their customer support here is also excellent.

Overall: Tracking participant data used for research and reporting.

CiviCore has been an incredibly useful tool for all of our data tracking and reporting needs.

Sep 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CiviCore is extremely user friendly for all of our staff despite many of them having limited computer skills (and confidence in their skills) when they are hired. After a few trainings, all of our staff members feel comfortable properly documenting their efforts. Many staff members describe their experience with CiviCore as filling out simple online surveys.

CiviCore also offers a very robust reporting feature that truly allows us to build reports that address very specific needs.

Cons: It is quite expensive to build out new, more complicated features, and requires time to consult with Project Managers.

Overall: Staff tend to document their efforts more robustly due to how easy CiviCore is to navigate. We also are able to build reports that address very specific needs.