# kpi.com Projects Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is kpi.com Projects the right Project Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166054/kpi-com/reviews --- kpi.com Projects 4.4 (19) [View alternatives](https://www.capterra.com/p/166054/kpi-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of kpi.com Projects Ease of use 3.9 Customer Service 4.1 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stacey R. Graphic Designer Events Services Used the software for: 1-2 years ### "It gets the job done!" November 18, 2019 4.0 Overall I have had an okay experience with KPI. Pros I like the time tracking capabilities of KPI. This is what I primarily use the tool for. I also like the interface to put in my time off request. Cons I don't find the interface user friendly. It is very confusing trying to find the correct thing you need in their menu. Review Source MH Matt H. Associate Producer Events Services Used the software for: 2+ years ### "My Experience with KPI.com Projects" October 15, 2019 4.0 Overall I was fine with this product, again I have nothing to compare it to. It is what my company has used for years and my entire time here. It does the job, it all depends on what you need it to do for you. Pros I've not worked with many other softwares like KPI.com Projects, so I can't necessarily compare it to others. What I did like is that it has most of the basic features you would need to run a business; track time, set up different jobs and tasks, as well as much much more. Cons We use other software for travel and finances that don't interact with KPI.com Projects. On that end it makes it more time consuming doing things multiple times rather than letting the two softwares talk to each other. Review Source AH Amy H. Production Assistant Events Services Used the software for: 2+ years ### "Review of KPI" November 21, 2019 3.0 My overall experience with KPI has been one that's been easy to learn, but frustrating once you learn the capabilities that the service does not have. It works very well for everything that it provides, but there are still some pieces missing that would boost the software's capabilities. Pros The software functions as it should. It has all the features necessary to track project hours, my own personal employee time off, holidays, etc. Putting in information for Purchase Orders and other financials is relatively self-explanatory and easy to comprehend. It's not too over-the-top to understand. Cons This software does not link up well with other software. There are so many different moving pieces when it comes to project management, and KPI doesn't provide any add-ons or ways to link other systems that we use. Budget tracking is also not super comprehensive on KPI, which is one of the main reasons why we are shortly switching to another program. Review Source SE SHAUNA E. Associate Producer Marketing and Advertising Used the software for: 1-2 years ### "KPI is moving in the right direction! " March 10, 2020 4.0 The interface of KPI looks great and is easy to use but they could work on their cohesiveness with other programs and tying in accounting and timesheets. Pros I like that KPI has one home screen in which you can view all separate sections to have organization. Cons KPI is missing the link between timesheets, accounting software and mobility within the program. If we were able to view many POs at one time and easily click through them instead of having to exit out and go back in, this program would be more manageable. Review Source BK Brian K. Senior Producer Events Services Used the software for: 2+ years ### "KPI review" December 10, 2019 4.0 Overall it is a useful tool. Pros I appreciate the upgrades made to refresh the site and make it more visually appealing. Cons There are often "quirks" within the system that pop up randomly. There are also often updates that are made that change the functionality that should be communicated. Review Source KH Kara H. Senior Art Director Events Services Used the software for: 2+ years ### "Not the most user-friendly, but it does a lot in one!" November 18, 2019 2.0 Pros The timesheet feature. It is the most easy to navigate and I use it on a weekly basis. The timesheet has definitely helped track and uncover important insights into our time that allowed for positive high-level changes at our company. Cons I commend KPI for continuously trying to update for a better user experience, but unfortunately the rollouts aren't always seamless and sometimes eliminate preferred features. Even as a tech-savvy millennial there are lots of areas that are not user-friendly in KPI and unfortunately they have next-to-no customer service to help you tackle those challenges. Review Source Aziza I. Computer Software Used the software for: 1-2 years ### "Good ERP Solution for small and midsize companies" October 22, 2015 5.0 There a lot of features that may not be visible at first. Many features are useful and everything is integrated. I have used its calendar, customer service and marketing apps. Invoicing is just great. They can customize your templates according to your wishes. Pros affordable, support is great Cons It would be better to make it more user friendly. There are a lot of features that confuse customers. Review Source Stacey R. Graphic Designer Events Services Used the software for: 1-2 years ### "Great for time tracking!" May 21, 2020 4.0 Overall I had a positive experience. Pros I really liked the ease of tracking my time on KPI. It was easy to visually digest. Cons I found it hard and confusing to find where my vacation days were stored within the system. Review Source Alex S. Junior project engineer Medical Devices Used the software for: Less than 6 months ### "Great for logging hours" March 28, 2020 5.0 Overall I like KPI but I think there is room for improvements. Pros I like using kpi.com to log my hours for each project. Cons I don’t think all of the sub folders are very clear of what they go to. Review Source VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Great App for Our Every Day Needs" October 6, 2015 5.0 We are a tech company working on a field of Information Technology/Auditing. We use kpi.com for sales, project management and accounting. The software is really easy to use and flexible. Pros Good reporting capabilities, lots of features, ease of use Cons Pricing could be optimized better, as we don't use all features provided Review Source Артём П. Директор по продажам Computer Networking Used the software for: 2+ years ### "null" September 27, 2016 5.0 Review Source Iskandar A. Quality Assurance Project Manager Information Technology and Services Used the software for: 2+ years ### "null" September 27, 2016 5.0 Review Source Faxriddin T. Java develper Computer Networking Used the software for: 2+ years ### "null" September 27, 2016 5.0 Review Source MK Michael K. Producer Events Services Used the software for: 2+ years ### "KPI 2020 REVIEW" March 25, 2020 4.0 Accounting, timesheet, & vacation and holiday tabulation Pros Initial tailoring to our business needs, once we worked out those bugs we were off and running. Cons Sometimes difficult for seasoned users to distill financial information tracking as different reports seem show different totals. Review Source Katherine E. Managing Editor Media Production Used the software for: 1-2 years ### "null" March 28, 2016 5.0 Review Source Zebo A. Quality Assurance Tester Information Technology and Services Used the software for: 6-12 months ### "null" September 28, 2016 5.0 Review Source JS Javlon S. Head of Web-development department Computer Networking Used the software for: 2+ years ### "null" September 27, 2016 5.0 Review Source LH Lauren H. Account Manager Events Services Used the software for: Less than 6 months ### "Newer to KPI" November 18, 2019 4.0 Pros Ability to have multiple tabs open at the same time in the Project section Cons How frequently it times out, requires you to log back in, and needing to completely refresh/reopen everything Review Source FR Frank R. Used the software for: ### "Benefits of workforcetrack" May 3, 2011 5.0 The whole ERP package of workforcetrack brought developments and provided us with competitive advantages over our competitors. The package includes different business tools that integrated every department of our company and automated our business operations. After the implementation we had high increases in net profit figures. Pros Project management, CRM, HRM tools assisted our managers in increasing our sales indices. Cons HRM tool lacks staff management functions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.