Who Uses This Software?

Auto Repair shops, Boat Repair Shops, Motorcycle repair shops, OPE, marine repair shops, any General Repair Shops, Fleet maintenance.


Average Ratings

46 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $34.95/month
  • Pricing Details
    You can also purchase as low as $495.
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • VMT Software
  • www.workordersoft.com/
  • Founded 1989
  • United States

About Digital Wrench

Repair Order Software for your type of business, Auto, Diesel, Marine, Motorcycle, many more. As low as $34.95mo, or purchase $495.00. Track RO's, Inventory, labor hours, history, reminders, scheduling. EZ to train new personnel. Fleet maintenance, transaction tracking. Optional Point of Sale, Marketing modules. Built in Email and text messaging. Import CSV files into inventory. Many more features than we can list here, yet, at the same time, very easy to use. Great Tech support.


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Digital Wrench Features

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Digital Wrench Reviews Recently Reviewed!

Technician of 34 Years

Jul 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I find it hard to use. And there is really nothing for me to coment on. The Program works great but is not what I was expecting.

Cons: As many of the other Software's out there this is aiming for the "Selling" and "Money" side of things. It is certainly not catering to the Customer. When I purchased this I was hoping to get a Software that can easily show me repairs that I did for my customers but that is not the Case here.
I am disappointed that the Customer gets left out in the cold.
So if you are looking to serve your Customers you may want to look elsewhere. If you worried about the Money side of things this Software is more than capable to do that for you.

Overall: It is flawless in keeping record of my cashflow.

Vendor Response

by VMT Software on July 11, 2017

Ralf, Sorry to hear you're having trouble finding the customer history. All RO's relate to a customer, so you can easily see all work done, all parts sold to any particular customer by clicking on the $ icon on the very first screen. Then, click on the Find Customer button, select the customer and all RO's with balances will immediately display. To see all RO's, just uncheck the Balances Only button. You can also filter the repairs by one of the customer's vehicles, a date range, or even search parts or labor with a keyword like 'Oil' or 'Brakes' or whatever you choose, all from the same screen. If you every have any difficulties, please let us know. We are happy to help. Plus, it is comments from our customers that enable us to keep enhancing and improving our software. Thank you, Ray Rippey Programmer

The best repair program ever invented

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to setup. Very easy to learn, very easy to enter information support is a click or a phone call away answered all the questions right away.

Would highly recommend!!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I purchased this work order software January 2016 after shopping around at others for months. I own a small marine repair business and what I needed the most was keeping track of my inventory, sales tax, and a professional work order. I have to say that this software is so much more and very easy to use!!! I used to have to go through every handwritten work order scattered all over my desk and it literally took me hours just to figure out how much taxes I owed and what parts I needed to reorder. Now with just one click and a matter of seconds its figured for me. The inventory feature works great and lets me know when I need to reorder and how much. It is a very detailed program and surpassed my expectations! Customer care representatives have been extremely helpful to me, especially through the online remote support! The monthly subscription is WELL WORTH the time it saves me. If you are a small business like I am, give it a try. I am a well-pleased customer!! Thanks

Motorcycle shop owner

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, great support, made filing my sales tax reports a breeze. very happy with the program as a whole.

Couldn't operate without this program!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using Digital Wrench in our motorcycle shop about 3 years ago. We couldn't imagine how much it was going to help us with day to day operations. The customer service is always very helpfull and understands that we repair motor vehicles, not computers!

Considerably better than Quick books.

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory quantity and ease of use.

Overall: I spent $500 on Quickbooks Premier and was completely dissatisfied with it. It was only capable of holding 14,500 lines of inventory as well as being very difficult to use.

I have been using Digital Wrench for almost a year now with no problems. Customer Service has been outstanding with helping me use the software. I currently have over 300,000 line items of inventory and the program has not slowed downed at all.

Perfect for small repair shops

Sep 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer and unit number tracking and parts inventory and reorder ability.

Cons: cores and core tax issues.

Overall: I will start out with the bad first. As a small independent repair shop this software is nearly perfect. The only flaw it has for us is the fact that we cant track cores or do core tax that Oklahoma charges but we don't get back. however it is great for tracking inventory, techs time on jobs and is excellent for customer and unit number tracking for previous repairs.
Overall I would buy this software over and over and over if needed.
P.S. Jim was excellent at writing a specific repair order format just for our company.

Recommendations to other buyers: it truly is great for independent repair shops.

Vendor Response

by VMT Software on September 06, 2016

Thanks for your review Scott. I will make sure the core charge issue is put on our ToDo List.

DIGITAL WRENCH REVIEW

Aug 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use once you lean the curve ,which is no to hard.

Cons: Not being able to pull up a single car past history or maybe i do not know how.

Overall: I used shop controller in the past . They just got way to expensive. I priced other programs and decided on digital wrench. They are easy on the wallet and have very good customer support. Digital wrench might not have everything shop controller has but they have everything a small shop needs and they are adding to it all the time. it

Recommendations to other buyers: No. I AM VERY GLAD I FOUND THIS PROGRAM. I highly recommend this product

Vendor Response

by VMT Software on August 15, 2016

James, In order to see a complete history for a customers car, click on the $ icon on the main screen, click on the find customer button. Then, click OFF the balances only checkmark and you will see all RO's, estimates, WIP's and Completed RO's (Invoices). To see just one vehicle, Click on the Vehicle Icon, select the vehicle, then click on the checkbox to the left of the vehicle. Not hard once you do it once.

wrench support

Aug 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Windows based

Cons: Not vin. driven. No auto complete.

Overall: I have been using this software since the beginning of June and have found that the below listed cons if fixed would help immensely!

GENE'S HONEST REVIEW

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: YOU CAN CUSTOMIZE TO YOUR NEEDS. PRICE IS FAR BETTER THAN ANY OTHER PROGRAMS I'VE LOOKED INTO. LIKE SNAP ON,NAPA,MITCHELL.

Cons: DON'T REALLY HAVE ANY. WOULD LIKE TO CUSTOMIZE A LITTLE MORE TO MY LIKING & PROBALY COULD IF I WAS MORE OF A COMPUTER WIZ. I KNOW JUST ENOUGH TO GET MYSELF INTO A JAM & THEN HAVE TO ASK MY SON FOR HELP.

Overall: HAVE BEEN USING PROGRAM FOR A LITTLE OVER 3YRS,HAD A FEW PROBLEMS IN THE BEGINNING BUT TECH SUPPORT WAS ONLY A PHONE CALL AWAY AND ALWAYS VERY HELPFUL.PROBLEMS WERE ALWAYS RESOLVED QUICKLY.

Digital Wrench, ANOTHER TOOL FOR SHOP SUCCESS!

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NO CONTRACT. EASY TO USE. HAS ALOT OF FEATURES IN THE PROGRAM. LOOKS PROFESSIONAL.

Cons: DON'T REALLY HAVE ANY.

Overall: I HAVE A SMALL SHOP. HAVE HAD THE BIG NAME COMPANIES SOFTWARE. BUT THE BIG MONTHY FEES WERE A BIG BURDEN. DIGITAL WRENCH HAS A SMALL MONTHLY FEE WITH NO CONTRACT. START WHEN YOU WANT, END WHEN YOU WANT. IT HAS ALOT OF FEATURES AND DOES MORE THAN ENOUGH. IT HAS WORKED WELL FOR MY SHOP. THIS PROGRAM ACTUALLY ALLOWS ME TO BE MORE PROFITABLE. I JUST PUT THE PARTS AND LABOR IN, IT DOES ALL THE FIGURING. WHAT THE BOTTOM LINE IS, THAT'S THE REPAIR COST.

Recommendations to other buyers: IT'S GOT A FREE TRIAL. I USED IT FOR ABOUT 3 MONTHS BEFORE I HAD TO DECIDE ON WHETHER TO PURCHASE OR NOT. TRY IT OUT!

Great software for small shops

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using the program for a few months now and its great for managing our small shop. Easy to setup and use with great customer support

Digital Wrench

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps track of my most common sales and repairs.

Cons: Reports took me a while to understand but once I did it a few times the better I liked it.

Overall: This program is so easy to use and it saves me time. Customer service is the best. Do your self and your business a favor and get this program! Well worth the $$$!

our digital wrench

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: evrything ive found so far

Cons: really dont dislike anything

Overall: very great company to deal with ,tech support was great at first start up .after getting the hang of it ,it meets all the needs we have. love it

Recommendations to other buyers: none

Easy and Functional.

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to run. No learning curve, installed and started using.

Cons: Cannot use with my Realtime Labor guide online subscription.

Overall: I run a one man one bay shop. I needed something affordable and useful. I say useful because some of the more expensive management packages have way more features/options than I need.

Vendor Response

by VMT Software on August 11, 2016

Robert, We have talked with Real Time Labor guide last month. They have a CD version that we are compatible with. They do not have an interface for their on line system yet.

Digital Wrench review

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Looked long and hard to replace our old system and found Digital wrench and it has been working great we have 3 work stations and they all work great together, way more efficient now that we changed up to Digital Wrench. Ray and Don have always been there when needing a question asked support is great.

Look no further!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price, by far the best out there, very affordable!
The customer service is awesome!!! You can call Ray or Don anytime and they are quick to answer, really listen to your concerns (even recommendations!), and they are extremely helpful. Very nice guys too!

Cons: I can not think of one complaint!

Overall: Starting our new business and trying to find the right software for our repair orders was overwhelming. Until I came across Digital Wrench. I watched a youtube video, read reviews, and gave it a try. Best decision ever!

Recommendations to other buyers: Watch the videos they have uploaded, they are helpful. Keep up with the system updates.

Eurosport auto care

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: usability

Cons: functionality

Overall: could use easier simple reports and easier flat rate hour tracking. iCONS COULD BE MORE SIMPLE AND MENUS AS WELL.

Recommendations to other buyers: Integration with parts and labor guides for estimation purposes

Love this program!

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and the customer support.

Cons: Honestly, there are a couple of very minor things that I need to understand, but are probably easily cleared up with a call to customer support. Otherwise, I'm completely satisfied with this program.

Overall: I'm a small, (two man) busy Auto repair shop owner who is not particularly computer savvy. This program is perfect for someone like me due to it's simplicity, and ease of use. The customer support is second to none. For my business, I don't use many of the functions available to me, but it's nice to know that they're there when I need them.

Simplicity with a great backbone.

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, customer tracking, and parts list.

Cons: Not completely necessary, but would be nice to have a sales tax report integrated(maybe it does and I havent found it).

Overall: I was looking for a program that was easy to use with a lot of features. I found digital wrench to be just that. There are a lot of features that I still dont take advantage of.

Best Software For a Truck Repair Shop

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bookkeeping.

Cons: None

Overall: I have had this software for over a year now and have had no complaints at all.
It has made my job a lot easier. Plan to keep from now on.

My review of Digital Wrench

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Tracks my invoices and sales data.

Cons: It is overkill for what I do need but I guess it is not really a con.

Overall: When I was looking for an invoicing software this was not the first to come up on google search. After trying a few unsuccessful other soft wares I came across Digital Wrench. Right from the start it appeared to do what I needed it to. Customer service was on the ball. The other ones I tried did not even respond. Have been using now several months and no issues.

Recommendations to other buyers: Excellent all around software.

digital222

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: we have used this software for about two years and they keep improving software all the time but we wish you had a vehicle identafacaton number decoder

Outstanding business management software

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to give my customers a detailed description of repairs performed and individual price of parts on one receipt.

Cons: It is rather difficult to find previous repairs for 1 customer.

Overall: I started my own auto repair shop a year and a half ago. Was looking for a software to keep track of all repairs and inventory. Was refered to Digital Wrench who was using software for an ATV shop. Looked into it and tried demo and fell in love with it. Ordered full version right away. Other than the ease of use, The price was the best part of this software.

Recommendations to other buyers: If your looking for software to manage just about every aspect of your business, It is well worth it to invest in Digital Wrench.

Vendor Response

by VMT Software on August 11, 2016

David, Thank you for the comment. To find all RO's for one customer click on the $ icon from the main screen, click on Find Customer, select the customer. Unclick balances only to see all past Ro's. You can then filter them by date, vehicle, or search by a keyword to see all Ro's that have that word. Call and we'll walk you through it.

EXTRAORDINARY TOOL FOR THE REAL AUTOMOTIVE BUISNESS

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE MARK UP PRICE/ THE PACKAGE FOR OURS MOST IMPORTANT JOBS/THE MULTIPLE CATEGORIES FOR ALL WE NEED.

Cons: THE TAG # AND THE MILLAGE THAT WE ENTER IN THE VEHICLE PRIMARY PAGE DOES NOT PASS TO THE INVOICE PAGE. WE NEED TO PUT AGAIN.

Overall: THIS PROGRAM GIVE US A CONSTANT PERFORMANCE TO OUR SHOP, GREAT FOR OURS CLIENTS, SOME SAID NEVER SEE BEFORE A ENVOICE SO CLEAR AND FRENDLY.

Recommendations to other buyers: TALK A LITLE SPANISH, THATS HELPS MORE SOME TIME FOR US ( SUPPORT)

Vendor Response

by VMT Software on August 11, 2016

Thanks Marcelino. You can turn on syncing for the mileage and tag# in the company setup area. Let us know if you still have a problem after that.

My review!

Aug 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The inventory tracking is my favorite part of the software. it is easy to use and easy to track quantities of parts used throughout the year.

Cons: I have noticed that when I save and print repair orders that it cuts off some of the sentences or does not print everything I wrote. Everything is there when you view the repair order but not after you save it to pdf. I also save all my forms to pdf so I can put them into an equipment records folder to keep track of each piece of equipment for the year and print them off. I have not found a way to send it directly to the folder. I am having to save it and then transfer it from my wrench folder in the C:/ drive to individual folders. Like I stated before, we do not include taxes or labor rates in our repair orders. It would be nice to have the option to remove different fields from the repair order to clean it up.

Overall: I purchased the program for the University of Alabama Grounds Department. This program is geared towards an individual shop owner, which is not exactly what I needed, but this is the closest program I could find to what I needed. We don't actually have customers or charge for parts or labor, we just needed a program to track what repairs we did to equipment within our department and how much money we spent on parts for each unit. I purchased the program mainly for the inventory portion to track how much we use throughout the fiscal year. We got several quotes for other repair utilities suited for our needs, but most were upward of $10,000 or more. All in all, I am very pleased with your program and it has helped us tremendously in keeping repair records of our equipment.

Recommendations to other buyers: I am very please with our program and our customer support we had while using the demo and setting up the account!

Vendor Response

by VMT Software on August 11, 2016

Jordan, Thanks for the kind words. As far as the RO printout is concerned we can fix that in short order. If you have the newest version, the invoice printouts have been fixed to show all of the labor. Also, some invoices now won't show the tax fields if you don't have taxes. Either way, you can use and/or copy one of the custom invoices and modify it easily and we'll be happy to help. To automatically send the pdf's to a particular folder you can set that up in the company setup area.

Forier Transform Botswana Pty Ltd use Digital Wrench Auto Workshop management software daily.

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy navigation with well placed dashboard and comprehensive report formats.

Cons: Difficulty to link it with electronic catalogues.

Overall: The software is affordable and easy to use. The software organized our daily operations in amazing way, we are now able to keep track of our spares inventory and track work in progress. Overall it made us look more professional on services we offer.

Recommendations to other buyers: The software should come with basic common spares and work procedures pre loaded, just like the demo version, it will save us great time to system categories and spares.

Its a great shop siftware!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use & keeps track of everything I need so far. So far so good.

Cons: Not at this moment.

Overall: This software is great & Don is very helpful and knowledgable. Tried other softwares in the past. Either it's too expensive or it doesn't work as it should.

Recommendations to other buyers: Not at this moment.

Career and Technical School

Aug 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have enjoyed being able to store customer information. It is a time saver once a customer's information has been imputed.

Cons: There are a lot of steps to remember, so you need to use the program frequently to get familiar with it.

Overall: Digital wrench has been been a great tool for our automotive program. We are able to show students how to write repair orders on a computer and maintain a customer database at the same time.

Great software

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software was great for me as an inisial business just because of the price point.but after using the program I couldn't be more satisfied and the tech and customer service is outstanding

Awesome Software

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features and really simple to use, great customer service.

Overall: I love this software, it does everything we need and more. As a fairly young shop we are still finding new features and learning how to use them. Any time we have a question, the never hesitate to help us out and walk us through any new feature or problem we may be having.

Digital Wrench Review

Aug 10, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is simple enough and somewhat comprehensive.

Cons: You can not open invoices in a lot of reports(example ; Brows invoices).
The inventory report does not give the total amount for each vender. The history on inventory items needs improvement.

Overall: Overall the software is sufficient for my needs, however the report part is not complete and should be improved.

Recommendations to other buyers: Improve the Report section . Package creator needs improvement as well

Vendor Response

by VMT Software on August 10, 2016

Andy, Give us a call and we'll go over your idea's and see if we can get them resolved.

Great program! Easy to use and find what you need. Great support team, highly reccomended!!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great program! Easy to use and find what you need. Great support team, highly reccomended!!
I have already told the other companies in the area about and they said they were going to gove it a try.

BEST VALUE SERVICE SOFTWARE HANDS DOWN!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASE OF USE, VERY AFFORDABLE.

Cons: NONE!

Overall: I WAS DOING PARTS AND SERVICE ORDERS BY HAND FOR YEARS. AFTER GETTING DIGITAL WRENCH, I AM ABLE TO SHAVE HOURS OFF OF MY DAY AND KEEP RECORDS AT A BUTTONS REACH. THE TECH SUPPORT IS SECOND TO NONE!

Recommendations to other buyers: PERFECT FOR SMALL BUSINESS AND DEALERS ALIKE!

Best software

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech support is the best. Always a fast response.

Cons: None

Overall: I have used this software every day for several years and its always worked great. Have never had any issues with it. If I had any questions on any feature tech support was always ready to help and answer any question that I may have

Digital wrench

Aug 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support

Cons: Not linked to parts store

Overall: Used about a year still learning
Parts inventory works good packages some times hard to setup
Would be nice to pull up cust. From closed work orders

Vendor Response

by VMT Software on August 10, 2016

Al, If you view a closed RO you can click on the customer edit icon at the top and edit the customer and it will copy the customer info into the closed RO. Call if you need help with that or it is something else.

Digital Wrench Review A+

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All of it!

Cons: None of it.

Overall: Great software and the customer service is awesome. These guys are very professional and helpful. Glad I found this product. Better than all the others out there by far!

Recommendations to other buyers: It's awesome. If it can't do it, just call them and they will try to accommodate.

Love it! Finally an interactive shop software with options and features! Great customer support!

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very solid database, easy to navigate, endless options and features, can be used for simple or complex tasks, great customer support, excellent price.

We are a small automotive repair shop

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is at a great price point, the purchased version does not expire (like our past program). Support has been extremely prompt and efficient along with well engineered updates. The customer support is refreshing, whereas a live person is happy to help, even small businesses like ours. I would recommend the free trial to see a great functional snapshot of the product.

We are a small automotive repair shop

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is at a great price point, the purchased version does not expire (like our past program). Support has been extremely prompt and efficient along with well engineered updates. The customer support is refreshing, whereas a live person is happy to help, even small businesses like ours. I would recommend the free trial to see a great functional snapshot of the product.

We are a small automotive repair shop

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is at a great price point, the purchased version does not expire (like our past program). Support has been extremely prompt and efficient along with well engineered updates. The customer support is refreshing, whereas a live person is happy to help, even small businesses like ours. I would recommend the free trial to see a great functional snapshot of the product.

Great Software at a Great price

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ray has been great in helping me set up the software. The program is very stable with no glitches. Ray also does update on a regular bases.

GREAT PRODUCT VERY EASY TO USE AND NAVAGATE THROUGH

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I CAN ONLY SAY GOOD THINGS ABOUT IT. IM NOT THAT COMPUTER SAVVY SO THIS PROGRAM IS VERY EASY TO UNDERSTAND. I WOULD RECCOMEND TO ANY ONE LOOKING FOR AUTO REPAIR SOFTWARE.

Digital Wrench has saved me a lot of time on POS.

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To start with I have no cons, this program does everything I need it to do.
Tech support is the best I have ever seen. They made a program special
to fit my needs, and it works perfect. Don and Ray will do everything possible
to make it work for you. I am very Happy.

Fits any shop.

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used VMT's Didital Wrench for more then 12 years. I work at a Golf and Country Club. We have 208 golf carts and alot of turf equipment. This program lets track it all. I have about $250,000 in parts and it is nice to go to one place to find it. It is a ez program to set up and use. One new thing they came out with is the daily reminder to back up everything. We do about 5 invoices daily.
When I have had a problem Don always helps me fix it. So great coustomer service.
The only con is that when one of the members leaves we can not del. there costumer number.
Great program!

Vendor Response

by VMT Software on August 10, 2016

Tim, In the new version you can transfer all Ro's along with the vehicle to a new customer, then delete the old customer.

Customer use.

Nov 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: We have been using this for about 3 year now and we love it. I recommend it to anyone who has a repair shop. All of the updates are free and the customer service is the best. Any time I call Don for tech support he always has time for us. Getting updates, how to access certain features on the software and any questions we may have. Thank you Don.

Cons: When you first get the software I didn't have any instruction on how to use, but calling tech support was really helpful.

Vendor Response

by VMT Software on November 05, 2014

Thank you Jesus. Just so you know, we have the help files that can also be printed if you need a hard copy. Also, there are several videos online that can be a great help for beginners.