--- title: "PetDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PetDesk Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/166086/PetDesk/" page_type: "product" language: "en" --- # PetDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetDesk ## What is PetDesk? PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. ## What is PetDesk used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 183 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 2% Starting price $249 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://petdesk.com/&name=PetDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetDesk 4.6 (183) VS. [4.6 (285)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (183) Ease Of Use 4.6 (285) Value For Money 4.6 (152) Value For Money 4.6 (271) Customer Service 4.7 (161) Customer Service 4.7 (283) ## PetDesk alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (100)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) ## FAQs about PetDesk Overview ### What problems does PetDesk solve? PetDesk solves high phone volume, manual reminder workflows, missed appointments, and scattered pet records by combining online scheduling, two-way texting, refill requests, reminders, and review collection in one system. Veterinary clinics, receptionists, client service teams, and practice managers benefit most through faster communication, fewer no-shows, and less postcard and call-heavy administrative work. Answer based on 152 reviews Overview ### Which roles and teams benefit most from PetDesk? PetDesk is most used by veterinary practice managers, office managers, and hospital administrators who oversee scheduling, client communication, and daily operations. Front-desk teams and receptionists use it to manage appointments and reminders, while owners, veterinarians, and technicians benefit from smoother workflow coordination, better client engagement, and reduced administrative workload. Answer based on 183 reviews Overview ### What company size and industries is PetDesk built for? PetDesk is built primarily for small veterinary clinics, with 93% of reviewers from small businesses and 84% from Veterinary. It also sees limited use in Medical Practice and Education Management, each at 2%. The platform is used overwhelmingly for veterinary operations, which account for 100% of reported use cases. Answer based on 183 reviews Features and Usability ### What are the key features of PetDesk? PetDesk includes core appointment scheduling and automated confirmations/reminders, plus client messaging through two-way text, email, and mass messages. Differentiating features include a self-service mobile app for appointment requests, prescription refill requests, and patient records access, along with review management and practice management software integrations. Answer based on 122 reviews Integrations ### Which third-party tools and platforms does PetDesk integrate with? PetDesk integrates with Covetrus Avimark, Vetstoria, Covetrus Pulse, Google Calendar, Hippo Manager, and ASI-ware. Reviewer feedback most often confirms Avimark, with additional mentions of calendar syncing and scheduling through Vetstoria. The catalog data also indicates support for other veterinary practice management platforms beyond those reviewer-cited connections. Answer based on 22 reviews Getting Started and Support ### How good is PetDesk customer support? PetDesk provides responsive customer support that many veterinary clinics find helpful during setup, syncing, and daily troubleshooting. Teams often mention fast replies and friendly service, though some practices report inconsistent experiences across support channels and note that certain account settings still require PetDesk staff to make urgent changes. Answer based on 122 reviews Getting Started and Support ### What training and onboarding options does PetDesk offer? PetDesk provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does PetDesk offer, and how do users rate the experience? PetDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and knowledgeable, with prompt fixes and helpful training. Some report slower follow-up after implementation, occasional unresolved syncing issues, and frustration when certain settings require staff intervention. Answer based on 136 reviews Features and Usability ### How well does PetDesk handle appointment scheduling? PetDesk handles appointment requests and reminders well for many veterinary practices, especially those trying to reduce phone calls. Clinics like the client self-service options and automated confirmations, but some teams want tighter calendar sync, better controls for request types, blackout dates, and clearer messaging that requests are not confirmed appointments. Answer based on 59 reviews ## Features AI summary Based on 1,649 Veterinary reviews Capterra reviewers highlight these as the features buyers value most when choosing veterinary software: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**60%**) PetDesk includes **Patient Records Management**, which gives veterinary teams a central place to store and review pet histories, treatments, and client details. However, it does not offer **Billing & Invoicing** or **Charting**. Instead, it provides **Appointment Scheduling** (**61%**) and **Prescription Processing** (**50%**), which support daily clinic operations by helping staff manage visit calendars and handle medication workflows more efficiently, allowing teams to keep care organized and maintain smoother communication with pet owners. Patient Records Management 4.3 (35) 77.14% of 35 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.2 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Prescription Processing 4.4 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Confirmations/Reminders 4.5 (40) 72.50% of 40 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Management 4.3 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Self Service Portal 4.4 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information PetDesk 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Email Reminders: Reminders sent via email - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 4.5 (183) 4.5 Based on 183 reviews ## Pricing Value for money 4.6 (152) Free Trial Basic $249.00 Per Month Value for money 4.6 (152) 4.6 Based on 152 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[ ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) ## Support, customer service and training options Customer Service 4.7 (161) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (161) 4.7 Based on 161 reviews ## User reviews Overall rating 4.6 Based on 183 reviews Filter by rating 5(130) 4(45) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent VT Vince T. Practice - Office Manager Veterinary ### "Avoid PetDesk Phones" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 23, 2026 Overall, my experience with the website team has been decent - but you really have to stay on top of them. My experience with the phone team has been abysmal. I have no choice but to actively pursuit another option for phone service. We made the tactical mistake of selecting PetDesk because of talking to their team at their booth at a veterinary conference. I did not properly vet them like I did our general PIMS provider. Please don't make the same mistake. Vet them diligently before investing time and resources. We are no better off with their phone service than we were before. We can't justify spending money with them. They are not helping us grow our practice and better serve our clients and patients. Pros The website team was fairly solid during implementation. Our implementation specialist was pretty good - attentive and communicated well. After implementation, the customer support team is slower to respond; and they closed my first ticket without making the changes that I had requested - changes that had been previously implemented before the website went live. Cons The phone team leaves a lot to be desired. That department seems to be a complete mess. After an initial set-up meeting, we lost all communication with our rep. Repeated contact attempts through multiple channels produced no resolution. That rep was later fired. A manager stepped in to "take personal accountability," and she went missing as well. Currently, we have unresolved issues with PetDesk Phones. The software never performed as promised. It would take too long to explain here. Currently, I have a request to our representative to give us a price for using the phone app for outbound calls only - and otherwise not using their phone service at all. Several days have passed with no response. This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dana P. CVOM Veterinary ### "Good Product, but needs to fix some bugs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 25, 2026 Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. Pros PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. Cons Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reasons for choosing PetDesk PetDesk offered more features that Zipwhip was able to offer our practice and had an integration with Avimark. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tami W. Office Manager Veterinary ### "Poor training and onboarding" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2026 very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. Pros only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through Cons No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) lower price but you get what you pay for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP August P. Veterinary Technician Veterinary ### "Great Third Party App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2026 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Melissa W. Hospital Administrator Veterinary ### "Not worth it" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 28, 2025 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Misty H. Office Manager Veterinary ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. Pros I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. Cons We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bethany S. Office Manager and Technician Veterinary ### "Pet Desk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2025 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Pet Desk offered more features, at a more reasonable cost. We switched from Vet2Pet to Pet Desk, but Vet2Pet not listed in drop-down menu. At that time, Day Smart had not released their own app yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erin M. Veterinarian Veterinary ### "Handy app for pet owners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2025 Handy app to check when my pets are due for things Pros Ability to link to my vet records, very handy Cons Nothing really that I didn't like about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Hospital Manager Veterinary ### "Definitely Recommend PetDesk! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) We didnt like alot about rapport. The live scheduling was annoying and it didnt integrate well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mylissa R. User Veterinary ### "Thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 Perfect! I appreciate the prompt reply and attention to the problem. Pros Thank you for syncing my app with my provider. \[sensitive content hidden\] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! Cons Nothing, we love it. Everything is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166086/PetDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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