# PetDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PetDesk Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/166086/PetDesk --- # PetDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetDesk ## What is PetDesk? PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. ## What is PetDesk used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 182 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $249 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://petdesk.com/&name=PetDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetDesk 4.7 (182) VS. [4.6 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (182) Ease Of Use 4.6 (283) Value For Money 4.6 (151) Value For Money 4.6 (269) Customer Service 4.8 (160) Customer Service 4.7 (281) ## PetDesk alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (277)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (97)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) ## FAQs about PetDesk Overview ### What problems does PetDesk solve? PetDesk solves high phone volume, missed appointments, manual reminder mailings, and scattered pet records by centralizing scheduling, refill requests, two-way texting, reviews, and reminders in one app. Veterinary receptionists, client service teams, practice managers, and busy clinics benefit most by reducing no-shows, saving staff time, and improving client communication. Answer based on 151 reviews Overview ### Which roles and teams benefit most from PetDesk? PetDesk is most used by veterinary practice managers, office managers, and hospital administrators who oversee scheduling, client communication, and daily clinic operations. Front-desk teams and client service staff rely on it for reminders and appointment coordination, while veterinarians, technicians, and practice owners use it to streamline follow-ups, improve client engagement, and reduce no-shows. Answer based on 182 reviews Overview ### What company size and industries is PetDesk built for? PetDesk is built primarily for small veterinary clinics, with 93% of reviewers from small businesses and 84% in Veterinary. It also appears in midsize and enterprise settings, plus limited Medical Practice and Education Management use, but reviewer usage is overwhelmingly veterinary, matching its 100% Veterinary use case. Answer based on 182 reviews Features and Usability ### What are the key features of PetDesk? PetDesk includes core veterinary practice features such as appointment scheduling, automated appointment reminders, and two-way client messaging by text and email. Differentiators include a mobile self-service portal for pet records, refill requests, and appointment requests, plus review management and practice management software integrations. Answer based on 121 reviews Integrations ### Which third-party tools and platforms does PetDesk integrate with? PetDesk integrates with Covetrus Avimark, Vetstoria, Google Calendar, Covetrus Pulse, and Hippo Manager. Reviewer mentions most often confirm Avimark, with additional use cases around appointment scheduling through Vetstoria and calendar syncing through Google Calendar. Official catalog data also lists ASI-ware, indicating six third-party platform connections. Answer based on 22 reviews Getting Started and Support ### How good is PetDesk customer support? PetDesk provides responsive customer support that helps clinics solve setup, syncing, and reminder issues quickly. Many veterinary teams describe the support staff as helpful and easy to work with, especially during onboarding or troubleshooting, though some practices note that certain account settings still require PetDesk staff to make changes. Answer based on 121 reviews Getting Started and Support ### What training and onboarding options does PetDesk offer? PetDesk provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup with direct instruction, documentation offers written reference material for setup and feature review, and videos provide self-paced walkthroughs for common tasks and product use. Answer based on 7 reviews Getting Started and Support ### What customer support options does PetDesk offer, and how do users rate the experience? PetDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and helpful, with prompt issue resolution through email and chat. Some report occasional limits when changes require PetDesk staff or when certain problems, like reminder syncing, take longer to resolve. Answer based on 135 reviews Features and Usability ### How well does PetDesk handle appointment scheduling? PetDesk handles appointment requests and automated reminders well, helping veterinary clinics reduce phone work and confirm visits faster. Many practices like the client self-service options, but some report limits around live scheduling, calendar sync, rescheduled appointments, and filtering certain request types such as surgery or new-client bookings. Answer based on 59 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 4.2 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confirmations/Reminders 4.5 (40) 72.50% of 40 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Patient Records Management 4.3 (35) 77.14% of 35 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Prescription Processing 4.4 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Client Management 4.3 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Self Service Portal 4.4 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information PetDesk 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Reminders sent via email Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Meet with patients remotely Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 4.5 (182) 4.5 Based on 182 reviews ## Pricing Value for money 4.6 (151) Free Trial Basic $249.00 Per Month Value for money 4.6 (151) 4.6 Based on 151 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[ ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) ## Support, customer service and training options Customer Service 4.8 (160) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (160) 4.8 Based on 160 reviews ## User reviews Overall rating 4.7 Based on 182 reviews Filter by rating 5(130) 4(45) 3(5) 2(1) 1(1) Mentioned topic Sorted by most recent Dana P. CVOM Veterinary ### "Good Product, but needs to fix some bugs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 25, 2026 Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. Pros PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. Cons Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reasons for choosing PetDesk PetDesk offered more features that Zipwhip was able to offer our practice and had an integration with Avimark. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tami W. Office Manager Veterinary ### "Poor training and onboarding" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2026 very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. Pros only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through Cons No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) lower price but you get what you pay for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP August P. Veterinary Technician Veterinary ### "Great Third Party App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2026 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Melissa W. Hospital Administrator Veterinary ### "Not worth it" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 28, 2025 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Misty H. Office Manager Veterinary ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. Pros I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. Cons We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bethany S. Office Manager and Technician Veterinary ### "Pet Desk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2025 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Pet Desk offered more features, at a more reasonable cost. We switched from Vet2Pet to Pet Desk, but Vet2Pet not listed in drop-down menu. At that time, Day Smart had not released their own app yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erin M. Veterinarian Veterinary ### "Handy app for pet owners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2025 Handy app to check when my pets are due for things Pros Ability to link to my vet records, very handy Cons Nothing really that I didn't like about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Hospital Manager Veterinary ### "Definitely Recommend PetDesk! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) We didnt like alot about rapport. The live scheduling was annoying and it didnt integrate well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mylissa R. User Veterinary ### "Thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 Perfect! I appreciate the prompt reply and attention to the problem. Pros Thank you for syncing my app with my provider. \[sensitive content hidden\] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! Cons Nothing, we love it. Everything is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kyra H. Practice Manager Veterinary ### "PetDesk - Love it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 Very positive! PetDesk is super user friendly, and has been very helpful with our client communications. Pros I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. Additionally, I like that we can mass message our clients for important clinic updates. Cons There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We liked that it wasn’t just a platform for us to use for SMS messaging, but also that it is a way for clients to directly interact with their pets medical records, and for us to manage patient reminders and compliance reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166086/PetDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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