Who Uses This Software?

Veterinarians and their staff rely on our client communication technology to keep pet parents engaged and pets living healthier, longer lives.


Average Ratings

66 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PetDesk
  • petdesk.com/
  • Founded 2013
  • United States

About PetDesk

Shopping for new practice management software? Maybe you just need to supercharge your current software. Designed with busy veterinary practices in mind, PetDesk streamlines client communication to keep your staff happy, patients healthy, and practice profitable. With our easy-to-use dashboard and mobile app, you can manage reminders and confirmations, online scheduling, targeted messages, online reviews, and even a loyalty program.


PetDesk Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

PetDesk Reviews Recently Reviewed!


Time saver & great compliance addition

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones.

Cons: I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries.

Overall: Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Can't imagine doing what we do without the help of Pet Desk!

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions.

Cons: So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page.

Overall: Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic.

The app is great, but their sevice team is hands down the very best!

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured.

Cons: I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into.

Overall: We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response.

So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling.

As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure.

In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable!

Great resource but some bugs

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a app that clients can use to communicate, and request prescriptions and appointments has been amazing. Clients seem to enjoy the ease of being able to make these requests electronically, and client confirmations takes a load off of our front-desk staff. Contact via text has been an extremely helpful tool for when phone calls and voicemails are not getting through.

Cons: There have been some issues with syncing between our software scheduler and the PetDesk scheduler. Some confusion also takes place when pets have multiple owners. I think secondary owners would like to be able to access their pets information without having to use the primary owners login information. This breakdown is also initiated if "primary" owner information is altered between more than one person in our records. It would be helpful on our clinic end, if new clients were prompted to input more basic information about their pet(s)- we often are only aware of the name and species and nothing else about the animal.

Overall: Overall we benefit greatly from utilizing PetDesk at our practice and our clients seem to really enjoy this integrated technology. I would like to see an expansion of communication tools, i.e. increase of character limit via text and appointment scheduling communication, and possibly more "alternate time" options beyond the mere 2 that is currently available, in addition to suggestions previously stated.

We love PetDesk at our practice!

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our CSR team gets a "break" from answering the phones while our clients schedule online! We love having such an easy option for our ever growing millennial pet owners!

Cons: We would love to see more functionality for appt. scheduling. It would be great to be able to set up different appts. with different guidelines. For example, our wellness exams book out between 4-6 wks. and we would like to be able to restrict clients from requesting them prior to with a nice note that explains why. We would also love to be able to have appts. on our schedule that are tagged in a way that doesn't allow a follow up survey. This would apply to boarders who are in clinic. It's unfortunate that these clients get a follow up survey when their pets are still in our care. As you can imagine, they get quite alarmed by this. Another great option would be extending the client reply box. Our team often finds themselves replying to clients in a separate email to discuss upcoming services that are due etc. vs just simply replying through PetDesk.

Capterra loader

Less phone time and fun app

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic.

We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here.

Our clients love the app to request RX refills and make appointments without even calling us on the phone.

We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Cons: understanding more about the stats and graphs with the program. I seem to ask everytime because

I have to redefine the meaning of them.

Overall: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

A very effective app for business owners & clients alike!

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use for a busy business owner and client. The customization for clients is great! Having an app readily available to reach clients through their smart phone is AMAZING! I love it that it links to my existing POS software to download appointments. Having the flexibility to change appointment times/hours instantly is very useful as well!

Cons: I would like messages to clients to be sent exactly when I would like them sent . I also would love it if there was an option for our BEST clients to be sent directly to Yelp or Google+ for reviews because they have review fatigue with this app and then do not review elsewhere.

Overall: Having my clients reminded of their appointments and giving them the flexibility to schedule an appointment 24/7 is VERY useful! Being able to see their reviews, comments, and messaging them individually or collectively is a great tool to have as well!

Kayla Thompson is always very helpful when I call with questions!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of confirming appointments and the reviews are so easily excessible. The ease of corresponding with clients and the PetDesk app is something the client's really enjoy.

Cons: I do not like the format for medication requests and refills. Although I have been told that it has been updated and that clients need to update their app to see that it is a better system, I am not seeing it. I don't like how it comes in as a appointment request and that there is not a field for quantity. For example we have several clients that request their pet's monthly heartworm and flea & tick preventive medication but always fail to mention how many they want. This is a medication that usually varies as to the quantity due to what client's can spend at that time. So we still need to contact them before we can complete the request.

Useful & Efficient

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, my staff is able to handle emergency calls while simple visits and medication refills can be scheduled online. Also, it has freed-up the staff from having to call 25+ appointments per day and sending emails by confirming via text message and email!

Cons: Clients often try to schedule appointments when the schedules are already full to capacity or during lunch time. But it is easily remedied with a message through the app of a phone call.

Overall: We appreciate the ease of PetDesk and our clients appreciate the ability to be in control of their pet's information (scheduling, vaccine reminders, medication refills).

Our online reviews have increased so much since we starting using PetDesk.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer service is wonderful! They get back to you instantly and will take any suggestions for improvements seriously. We have so many new clients request appointments using the app (up to 10 a week), we might have a no show or two but we still gain quite a few new clients a month.

Cons: It would be nice if new clients were required to fully fill out the patient information fields. Its hard to make an appt not knowing what kind of animal, how old, etc. Notes for sick visit requests should be required too. We get many sick visits for new clients with no explanation of why they are sick.

We switched to PetDesk from another reminder system and couldn't be happier with the results.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: I enjoy the ease of use and clean design of the dashboard and app. Its much "more" than a reminder system. It was easy to get set up and started. Our clients have enjoyed the app and loyalty program. I really love the review system which has helped increase our Google reviews. They provide "non-compliant" list that helps you identify and contact lost clients to get them back in. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

Cons: There isn't a whole lot I don't like about PetDesk. Cost-wise I believe it is a good value and comparable to other services, but not necessarily "cheap" when you add the cost of postcards. A few clients have complained about getting too many emails, but this is extremely easy to customize a client's communication preferences.

Thank You

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: PetDesk has taken care of all of our client communication, reminders and website. It is simple to use for both our team members and clients. We have had many of our appointments scheduled, canceled and confirmed directly through the app or email saving our client relations team hours in the day to assist other clients. The website is beautiful and easy to update with a quick email to the PetDesk support team and the client satisfaction surveys help us address any concerns clients have immediately, and share with our staff the great words clients leave for us.

Cons: When responding to clients it does not allow enough characters.

Overall: GREAT! Quick response to requests and easy to use.

Vet review of PetDest

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how much our customers enjoy using this app. It is easy for us to use / review. It is incredibly helpful at getting us online reviews. Also, customers love to put photos of their pets up and this is a great way to do that and track their "family" members health.

Cons: I believe it is being worked on, but the lack of availability for an owner to choose a specific doctor when making their appointment.

Overall: The support team is amazing and always there when you need them. They have helped us with our website, and online presence. The app usage has been wonderful for our younger clientele. Overall, it has been the easiest change our business has done and has been great to use for everyone.

It has been great!

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to schedule appointments without being on the phone. It's been great as far as communicating with our clients via text or email. Not having to send reminders has been pretty awesome too.

Cons: Not being able to make adjustments to client info. It would be nice to be able to change/add a phone number or email address right away, rather than wait for info. transfer/update with practice management software. It would also come in handy with deceased/euthanized pets, to be able to change settings on them right away also.

Overall: We are a very busy clinic and this has freed up a lot of time for all of our employees. No show appointments have been reduced, which is always good.

Invaluable tool. Clients love it.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rapid support. Problems solved the same day. If I can't find the solution for a client, support takes care of the issue.

Cons: Redundant email/text. Some clients have said too many per visit. But some still miss appointments. We frequently have clients come in at the correct time but wrong day, usually one week early. They don't see the date of the month as much as day of the week.

Overall: We can help clients without the phone as we are able to get to them. Clients contact us at their convenience.

I use this app for reminders, health records and for my clients to schedule appointments.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have, while being convenient for the client.

Cons: I wish we could have access to all of the medical history and be able to transfer it to another veterinarian in the instance that a patient is out of town at another clinic.

Overall: We get more clientele coming to us and are picking up those with outdated vaccine histories because of its ease of use.

Customer Service is ALWAYS helpful and responsive.

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that PetDesk is user fairly user for our tech savvy clients. The information that is provided for our clients for each of their pets is always helpful for owners to help us keep their pets healthy. Ease of appointment scheduling is a time saver for our busy clients!

Cons: It would be helpful to be able to "opt" clients into the rewards program for them. We have a lot of elder clients whom are not high-tech or have smart phones. It would ease getting all our clients enrolled!

Overall: As a user myself, I enjoy being able to just have all the important information I need for my pet at the palm of my hands, day or night. On the business aspect I think its a great benefit to reach out to our busy clients who can't always pick up the phone, but still care a great deal for their pets health and needs.

We've have had wonderful experience with PetDesk. Super satisfied!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very attentive to our needs! Setup was fairly quick and painless. They were able to integrate with our chosen Cloud veterinary practice management software easily.

Cons: There are still some glitches, but when addressed the PetDesk team gets right on it to clear any issues.

Overall: We LOVE that our clients can request appointments and med refills online, or on their phones. The clients love that they can confirm their appointments through text and email. It makes our jobs so much easier, and with just a glance with their back office information we can see how we are doing compared to other clinics!

Best Pet App Available

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to add vets whether they are on the platform or not. Medication Reminders are also nice! My vet is on the app so I am able to see my pets' upcoming appointments and access vaccination records.

Cons: I really don't have much to say negatively about the app. I think some of the email reminders I am sent through the app could stand some visual improvements.

Capterra loader

PetDesk is quality

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and seamless integration with our ImproMed software. Our clients love it!

Cons: If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.

Overall: The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.

Exceeding expectations

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Pet Desk is always looking for ways to improve. It is great already and they send an update email on what they are working on once a month. Love the automatic confirmation of each appointment.

Cons: Not much I can think of. It is a great asset to the hospital.

Overall: It saves receptionists time with reminders and confirmations. Love the medication refill.

Since we started using pet desk it has made thing easier for our staff and clients!

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Saves us time that would be spent on the phone. Easy to communicate with our clients through the messaging system. The reminder services are great too, our intake calls about reminder have increased since starting

Cons: It would be great if there was a may to merge/seperate account in the system other than through infinity.

We wish there was a system for deleted appointment times where the client will get a confirmation that we saw it and deleted the appointment with a log or something so we know it was taken care of as well. People will forget to delete the appt. in our program but will delete the request in petdesk. A log of some sort would help with that.

Solid service

Feb 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and intuitive to work with. Was a seamless transition to get things started with our business

Cons: I would like a better way to do 2-way , real time communication with my clients

Overall: Filled our needs for text and email reminders; saving money on avoiding needless postcard mailers; helps recoup lapsed clients; saves my staff a lot of time; app is easy to use and informative for clients

Very Satisfied

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reminders via email, text and through app increase my client compliance on preventative care and minimizes the work we do to insure appointments are made and kept. The website and the app together cost less than the website building service that I used before. It's a good deal.

Cons: I do not have any complaints to register.

We love using PetDesk everyday! Our clients love it more!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reward points are amazing! Its so nice to be able to give discounts to all of our clients! And we all love being able to see our vaccination records and be able to email and print them off from anywhere! It also helps my front desk with phone traffic, because everyone can make appointments through the app.

Cons: Sometimes it gets a little slow. But honestly we cant tell if that's our wifi or not. Other than that we can't complain about anything else!

Overall: We have happy clients and happy staff. Making appointments, medication refills, confirming appointments, and being able to see vaccinations is outstanding! We are so happy to be able to use such an outstanding app!

Overall Satisfaction

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use.

Multiple functions available for use of practice

Account manager keeps us informed and is very knowledgeable. She is great!

Cons: Submission for mass messages takes 24-48 hours and are not available for submission over the weekend.

Overall: Very Satisfied with the software.

Customer service is always on point. We always feel we have great communication with Pet Desk

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing customer service! The app alone is definitely worth it. PetDesk customer service is always available and has the friendliest representatives. The dashboard is super easy to use and the alerts for missing or incorrect information is fool proof.

Cons: We have nothing negative to say about Pet Desk! Honestly, Pet Desk has everything and more that our previous service had. The mobile app is what drew our attention to Pet Desk and we do not regret changing services at all!

Overall: The mobile app has made client communication so much easier. The customer service representatives are always super friendly and very knowledgeable.

I have thoroughly enjoyed these program.

Nov 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for my clients to email me at any time of the night and the fact that I do not have to hand print reminders and maintain paper follow up pages.

Cons: We have some clients that are not technically educated and have complained that they receive multiple reminders. It may have been some of our fault because we did not have enough staff to monitor the program.

Overall: The ease of use and the time saving has been very beneficial.

This is the first app we've used as a clinic, and it's been great!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really intuitive and easy to use. All the latest updates have just made it even better. Now can have separate clinic hours from appointment hours, which makes scheduling even easier!

Cons: Wish clients could access a bit more info about their pet's medical history. Possibly an easier way for clients to request a multi-pet appointment would be nice too.

Overall: Less phone calls, easier/faster way to communicate with clients

Petdesk Review

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, convenient for us and customers, pushes reminders about treatments that are due, allows clients to confirm appointments.

Cons: You can't shut off appointment requests the night before if fully booked. Also can't shut off appointment requests for certain times if for say we have surgery in the morning and don't take appointments.

Overall: Still needs slight changes, but definitely a great resource.

Easy to download/use. Employees and clients also really enjoy it too.

Dec 20, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Incredibly easy to use. Can make multiple appointments in the time it takes to complete one phone call. Customer Service chat is convenient and helpful. I really enjoy using the app and wish more clients would download it. Get a lot of comments from staff and clients about ease of use.

Cons: Have had a couple issues with clients getting reminders via app that have already been completed. Customer support has never really been able to pinpoint the cause. Could just be user error. Otherwise, there isn't much I don't like about this software.

Make scheduling easier with PetDesk

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for clients to access the app, then see their pets information directly. I love that a client can request an appointment or medication refill anytime that is convenient for them.

Cons: Scheduling is not linked directly to our practice management system

Overall: I am able to send mass communications with ease. Scheduling is a breeze. We are able to do compliance contacts without having to run reports.

Good tool but missing key pieces

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, for both clients and us. Like the one question feedback

Cons: not getting enough info at initial contact with new client. We always end up having to call to fill in the blanks

Overall: Lightened load from volume of calls

Great reminder system

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: PetDesk is easy to use, offers a great reminder platform, as well as a great way to text clients through the app

Cons: I do not like that it does not link to practice management software, so we need to take additional steps to document communications through petdesk with clients

Overall: Get system to offer to clients, easy to use and love the ability to text and send photos through the app

Overall very user friendly and straightforward

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: user-friendly interface; appointment scheduling and cancellations are simple; the new ROI report is a cool feature

Cons: The character limits for sending direct messages or responding to appointment requests are often too restricting and we can't fit necessary information in those messages. The reviews requests are sent too frequently, as well, and can be irritating to clients.

Capterra loader

Overall makes my work life much easier.

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use, client compliance, the app (if downloaded). It's very helpful for clients to have access to vaccine history and to be able to request things without calling.

Cons: I really wish we were able to text clients directly and receive them back. If people don't download the app, it's not really convenient to communicate via email for quick responses.

My clients love PetDesk and I do too! I know that it has helped my clinic start-up grow!

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate.

Cons: I wish it would set up that we are only open two Saturdays a month. It would be great if it had some vetted client education material quick on there that would then link to calling the vet if needed.

Sometimes clients accidentally send messages to Petdesk themselves vs us.

Overall: great compliance and a growing business

Capterra loader

Excellent, couldn't ask for better customer service and ease of use.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reviews that prompt for yelp and google reviews, updates on any potential bad reviews, and the amazing customer service that listens to suggestions and implements them

Cons: I wish the loyalty program would be more multilocation friendly, also wish we could customize surveys out to clients.

Overall: return on investment can be tracked, decrease in labor on reminders and refills.

Customer support has been fantastic! Clients seem to like the app and convenience.

May 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can contact clients via email or text. It texts appointment reminders and vaccine reminders to clients... like that clients can request appointments but wish that it gave a time frame to accept an appointment before it's no longer "held" for them.

Cons: It doesn't allow for the reminder name in the text as this confuses clients. I wish the app had our clinic name, not PetDesk, as it looks more specific to our clinic.

Overall: Clients reminded via text and/or email and/or app for appointments and vaccines.

Love this app

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can see vaccinations, rabies tag number, microchip numbers and that you can put pics of your pets on there.

Cons: There is nothing bad I can say about this app. It is great. I love this app and I recommend it to all our clients.

Overall: Clients enjoy that they can message us through their app and see what vaccines their pet is due for.

Customer service is excellent

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely intuitive to use on both the customer and business side. It provides the information in an engaging format and makes keeping track of appointments easy.

Cons: I really do not have any complaints about any part of the software. I cannot think of any area that needs improvement.

Excellent customer service and great, client friendly product

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Client focused, easily customizable, customer service is excellent-- Company continues to grow and customer service has had zero drop off

user-friendly so far we are happy

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is great, fast and friendly. Also like the website design and features. Ap very user friendly for the clients

Cons: Doesn't interact with our appointment book in impromed and can't build a more detail survey for client feedback. Would like to be able to text back and forth with the client in the text box vs receiving all their responses via email. Would like to text clients without the app being downloaded on their phone.

How Did We Ever Do Without PetDesk?

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Convenient for staff and clients

Useful Reports

Cons: Would like to see message option evolve into chats.

Great Asset to the Hospitals

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mass messaging feature makes marketing and promoting specials very easy.

Cons: Sometimes can be confusing for customers to cancel reminders and contact.

Overall: The setup was easy and the features are great. Our account manager does a great job checking up on the hospitals and makes changes quickly.

Pet Desk has been amazing!!

Nov 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Easy to book appointments refill and get updates as well! and well updating clients and the customer support has been amazing

Cons: i have not cons it really has been great! The only thing i seem to have a issues with is sending pictures to clients but that is all

Great company - great support

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps my clients reminded that there is an appointment. E-mail blasts keeps our name fresh.

Cons: Client is unable to access a calendar to secure an appointment. They can only request.

Overall: Met at trade show. Offered less work and better communication w/ clients. The customer service is quick and they address the concern in a very prompt fashion.

Reminders keep clients coming and they can call to schedule a change, or they cancel digitally.

I believe this company has made me more money w/ less work.

Love this service!

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use, our clients love it, and it have made compliance go way up. I would recommend this to all clinics.

Cons: I wish people could be prompted to leave Facebook reviews. There really isn't anything else I dislike about this service.

Easy way to quickly communicate with clients

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both clients and staff members. The information you need right at the tip of your fingers

Cons: Sometimes initial use for a client can be difficult but with a few guiding steps it works like a breeze

Overall: An easy form of communication for our clients

We have had a great experience!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great tool for clients and easy to use. We love being able to have a second form of communication for our clients.

Cons: When a client request appointment the don't get an alert would be nice to have alert we replied. Everything else is doing well.

Love Pet desk. Ease in using the platform and the clientele love having access to their pets' info.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and get around the site for useful information regarding clients usage. The reviews that clients give our business is helpful to let the team in the direction needed to improve and also as a morale boost.

Cons: Right now I do not have any negative comments. We have used this program to help us know what we are doing right as well as what to improve on.

Overall: Client reviews and usage

Capterra loader

PetDesk is fabulous!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the app is aesthetically pleasing. That was the biggest draw. Visually it was appealing and super easy for clients to use.

Cons: That it didn't integrate initially with Impromed Infinity, but now it does! Yay!

Overall: I have nothing but wonderful things to say about PetDesk, their software, their app and definitely their customer service. They quickly get back to you with a solution and any help you need.

PetDesk has been a pleasant and easy transition for our staff.

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use and help us track our compliance. We have clients of all ages using the app and loving it!

Cons: We like to send pictures of our surgery patients after the procedure is complete. However, We are still updating email addresses and there is no easy way to enter the new email address the same day so we can send the picture. It takes 24 hours to update the new info.

Very quick and easy to understand

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Petdesk is that is allows us to make appointments quicker AND we can approve refills so easily

Cons: The only think I can think of that I like least about Petdesk is that if we have a client that occasionally goes to another vet hospital that also uses Petdesk, those separate Petdesk accounts can not link together

Overall: Less time making appointments over the phone

Good Investment!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for clients and staff to use; easy to communicate and relay important information such as appointment times and reminders

Cons: We haven't yet found anything we don't like

I think that this app has worked very well. May of our clients have stated that they like it.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that people can see all of their pets vaccines on their phones. This way they have access 24/7. People like being able to request appointments with out calling. I was concerned making appointments this way would set us up for some issues but very few have come up.

Cons: It seems to send many review emails. 1 per pet every 60 days seems a bit excessive to me. But this isnt a huge deal, just the only con i could think of. I also would like to see the message history longer than 10 messages. I would prefer to have all the messages saved if needed.

Overall: Clients like having access to their records and scheduling appointments without calling. This all helps keep clients in compliance.

Pet Desk ease of use

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Automatic reminders so we don't have to. Ability of clients to check their pets' records.

Cons: Clients get reminders after they have just been in for services.

Overall: I got on Pet Desk because I want to be current with customer trends. It is Much easier than the system my human doctor has, which the clients like too.

Easy to use

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use on clinic end, app is great for owners, support for clinic staff is fantastic. The ability to set custom reminders.

Cons: I would like it to automatically confirm the upcoming appointments in veterinary software program.

Capterra loader

Keeping my pet's info in one spot

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: PetDesk is a great place to keep all of the info about my pet in one convenient location. I have his chip information, his vet information, his grooming information, and tons more in one spot. If something were to happen to me, the person taking care of my dog would have everything they need at their fingertips (including a picture). It will even remind you about medications if you want.

Cons: I don't have any cons at this point. I've used it for a little over a year, and I haven't had any problems with it.

Overall: I just got a puppy a year ago. I wanted to have everything in one place so that I never had to dig around to find what I needed when asked. I found PetDesk and everything has been a breeze since. I have everything I need for my guy right on my phone.

PetDesk is awesome! We must started using it and love it!

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy and efficient it makes everyone's job! Everything we need is in one place so our team is able to easily do what's needed for our clients.

Cons: The only thing missing is a loyalty program for practices like ours that have several locations but one server. We'd love to be able to reward our clients but, unfortunately, PetDesk can't accommodate this request at this time.

Overall: Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so it's much easier to manage.

I always have a good experience. Never any gltiches

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that get an email when we get the notifications. I like that the clietns get sent reminders and it makes my life easier not having to call every one of my clients for the next day when half or more of them use pet desk.

Cons: Sometimes we send alerts to deceased animals, out clients get very upset and respond back to our email.

Overall: Easily scheduling appointments without having to talk on the phone. and our clients get reminders sent by you.

Great assistance through the whole set up process!

Sep 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: User friendly for both the set up & for the clients. Simple & to the point information on both ends helps trying to figure out how to use or how to read things easier. Always had timely help with any questions that I had for myself or for users.

Cons: Would like to see a little more medical history details (IE: labs, radiographs) be able to populate for owners. Would be nice for fully integrated hospitals that are paperless.

Overall: As a hospital, it has helped us give another avenue of communication for our owners to reach out to us for the simple tasks that they may need to set up.

Love this app, but needs a little work

Mar 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Cons: The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

I am a Hospital Manager and use this frequently with clients, I market the app, etc

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Added online pharm recently and it is

Easy to use for clients and was a tool in marketing this new program

Cons: I would like a targeted audience that pulls from our system to send reminders to our clients

For example dental reminders to get compliance based

Sending individual letters o those clients only

Very easy to set up and use

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Reminders for upcoming appointments. Reminders for upcoming care needs to make appointments.

Cons: Nothing - this does exactly what I need it to.

Excellent for involved pet owners

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use and management of app. I like how I can request appointments and receive reminders. I also like being about to utilize this when out and about when needing to access my pets info.

Cons: Was disappointed when one of the prescheduled appointments was somehow missed and our vet clinic did not have us on the schedule for that day.