--- title: "PetDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PetDesk Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/166086/PetDesk/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # PetDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetDesk ## What is PetDesk? PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. ## What is PetDesk used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 183 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 2% Starting price $249 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetDesk?[Manage this product listing](https://www.g2.com/products/petdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetDesk 4.6 (183) VS. [4.6 (294)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (183) Ease Of Use 4.6 (294) Value For Money 4.6 (152) Value For Money 4.6 (280) Customer Service 4.7 (161) Customer Service 4.7 (292) ## PetDesk alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (114)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) ## FAQs about PetDesk Overview ### What problems does PetDesk solve? PetDesk solves the burden of manual reminder calls, overloaded phone lines, and fragmented client requests by automating appointment confirmations and enabling online booking, refill requests, and two-way messaging. Veterinary front-desk teams, client service representatives, and practice managers benefit by reducing no-shows, handling mass updates, and giving pet owners anytime access to records and care requests. Answer based on 161 reviews Overview ### Which roles and teams benefit most from PetDesk? PetDesk is most used by veterinary practice and office managers who oversee client communication, appointment workflows, and daily operations. Reception teams use it to manage reminders and patient inquiries, while veterinarians, veterinary technicians, and assistants support care coordination. Hospital administrators and owners monitor practice activity and maintain consistent client engagement. Answer based on 183 reviews Overview ### What company size and industries is PetDesk built for? PetDesk is built for small veterinary clinics, which represent 93% of reviewers, and veterinary organizations, representing 84%. It combines client engagement tools and a pet parent app for clinic operations and client relationships. Midsize businesses account for 4%, while medical practices and education management each represent 2%. Its primary use case is veterinary care. Answer based on 183 reviews Features and Usability ### What are the key features of PetDesk? PetDesk includes appointment scheduling and confirmations/reminders that let clients request visits, view availability, and receive appointment notifications. Its self-service portal provides access to pet health, vaccine, and prescription information, while patient records management supports record review. Prescription processing and client communication support refill requests, text messages, and email outreach. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does PetDesk integrate with? PetDesk integrates with Covetrus Avimark, Covetrus Pulse, Hippo Manager, and ASI-ware. Reviewer feedback most frequently confirms the Covetrus Avimark connection, including syncing client conversations, appointment reminders, and confirmations with veterinary practice records. The catalog also lists connections for other veterinary practice-management platforms. Answer based on 19 reviews Getting Started and Support ### How good is PetDesk customer support? PetDesk provides responsive, personable customer support for many veterinary practices, particularly during setup, account syncing, and routine troubleshooting. Clinic teams often receive quick answers and issue resolution, although some settings require PetDesk staff to change them, which can create delays for urgent workflow updates or after-hours needs. Answer based on 122 reviews Getting Started and Support ### What training and onboarding options does PetDesk offer? PetDesk provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference material for features and steps, and videos provide visual walkthroughs for learning at a self-paced pace. Answer based on 7 reviews Getting Started and Support ### What customer support options does PetDesk offer, and how do users rate the experience? PetDesk offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe support as friendly, knowledgeable, and quick to resolve issues, with responsive help during setup and day-to-day use. Some reviewers report slower follow-up after implementation, closed tickets without requested changes, or unresolved reminder problems. Answer based on 136 reviews Features and Usability ### How well does PetDesk handle veterinary appointment scheduling? PetDesk helps veterinary clinics manage appointment requests, confirmations, and automated reminders while reducing phone traffic. Clients can request visits outside business hours, but practices may need to review requests closely because scheduling controls, cancellation handling, rescheduled appointment syncing, and restrictions for certain visit types can be limited depending on the practice system integration. Answer based on 59 reviews ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) PetDesk includes **Patient Records Management**, giving veterinary teams a central place to store patient histories and keep clinical information organized. However, it does not offer **Billing & Invoicing** or **Charting**. Instead, it provides other features that reviewers also rate as important, including **Appointment Scheduling** (**61%**) and **Prescription Processing** (**49%**), helping businesses manage daily visit flow and medication workflows while keeping care delivery and front-desk coordination efficient. Patient Records Management 4.3 (35) 77.14% of 35 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.2 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Prescription Processing 4.4 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Confirmations/Reminders 4.5 (40) 72.50% of 40 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Management 4.3 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Self Service Portal 4.4 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information PetDesk 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Email Reminders: Reminders sent via email - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 4.5 (183) 4.5 Based on 183 reviews ## Pricing Value for money 4.6 (152) Free Trial Basic $249.00 Per Month Value for money 4.6 (152) 4.6 Based on 152 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) ## Support, customer service and training options Customer Service 4.7 (161) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (161) 4.7 Based on 161 reviews ## User reviews Overall rating 4.6 Based on 183 reviews Filter by rating Counts reflect reviews available in this feed. 5(130) 4(45) 3(5) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful P- Practice - Office Manager Practice - Office Manager Used the software for: Less than 1 year ### "Avoid PetDesk Phones" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 24, 2026 Overall, my experience with the website team has been decent - but you really have to stay on top of them. My experience with the phone team has been abysmal. I have no choice but to actively pursuit another option for phone service. We made the tactical mistake of selecting PetDesk because of talking to their team at their booth at a veterinary conference. I did not properly vet them like I did our general PIMS provider. Please don't make the same mistake. Vet them diligently before investing time and resources. We are no better off with their phone service than we were before. We can't justify spending money with them. They are not helping us grow our practice and better serve our clients and patients. Pros The website team was fairly solid during implementation. Our implementation specialist was pretty good - attentive and communicated well. After implementation, the customer support team is slower to respond; and they closed my first ticket without making the changes that I had requested - changes that had been previously implemented before the website went live. Cons The phone team leaves a lot to be desired. That department seems to be a complete mess. After an initial set-up meeting, we lost all communication with our rep. Repeated contact attempts through multiple channels produced no resolution. That rep was later fired. A manager stepped in to "take personal accountability," and she went missing as well. Currently, we have unresolved issues with PetDesk Phones. The software never performed as promised. It would take too long to explain here. Currently, I have a request to our representative to give us a price for using the phone app for outbound calls only - and otherwise not using their phone service at all. Several days have passed with no response. This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. Dana P. CVOM Used the software for: 3-5 years ### "Good Product, but needs to fix some bugs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 30, 2026 Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. Pros PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. Cons Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. OM Office Manager Office Manager Used the software for: Less than 1 year ### "Poor training and onboarding" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 10, 2026 very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. Pros only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through Cons No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. VT Veterinary Technician Veterinary Technician Used the software for: 3-5 years ### "Great Third Party App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 22, 2026 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. HA Hospital Administrator Hospital Administrator Used the software for: 3-5 years ### "Not worth it" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 25, 2025 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. OM Office Manager and Technician Office Manager and Technician Used the software for: Less than 1 year ### "Pet Desk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2025 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. HM Hospital Manager Hospital Manager Used the software for: 3-5 years ### "Definitely Recommend PetDesk! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2025 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. RR Rebecca R. Office Manager Used the software for: Less than 1 year ### "We like it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2025 Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. Pros More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support Cons No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin KT Kyra T. Practice Manager Used the software for: 3-5 years ### "PetDesk - Love it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2025 Very positive! PetDesk is super user friendly, and has been very helpful with our client communications. Pros I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. Additionally, I like that we can mass message our clients for important clinic updates. Cons There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews. PM Practice Manger Practice Manger Used the software for: 3-5 years ### "Petdesk App use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2025 PetDesk is great for the app. Needs a little work on the other side for the primary users as far as texting and things. Pros Owners being able to see all their meds for their pet and also their vaccine records as well. Cons On the vet side the users can not have their own to see when a client has messaged back. Everyone gets the same messages so no easy way to keep up with them. [View all Reviews](https://www.capterra.com/p/166086/PetDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DaySmart Vet vs PetDesk](https://www.capterra.com/compare/133166-166086/DaySmart-Vet-vs-PetDesk)[Instinct Science vs PetDesk](https://www.capterra.com/compare/166086-234498/PetDesk-vs-Instinct-EMR)[Covetrus Pulse vs PetDesk](https://www.capterra.com/compare/130107-166086/Covetrus-Pulse-vs-PetDesk)[ezyVet vs PetDesk](https://www.capterra.com/compare/99977-166086/ezyVet-Cloud-Vet-Software-vs-PetDesk)[Digitail vs PetDesk](https://www.capterra.com/compare/166086-167764/PetDesk-vs-Digitail)[Covetrus vRxPro vs PetDesk](https://www.capterra.com/compare/166086-204324/PetDesk-vs-Covetrus-Prescription-Management) [Covetrus Avimark vs PetDesk](https://www.capterra.com/compare/92887-166086/AVImark-vs-PetDesk)[Cornerstone Software vs PetDesk](https://www.capterra.com/compare/99976-166086/Cornerstone-Practice-Management-vs-PetDesk)[Covetrus Impromed vs PetDesk](https://www.capterra.com/compare/95888-166086/ImproMed-vs-PetDesk)[Vetstoria vs PetDesk](https://www.capterra.com/compare/162603-166086/Online-Booking-vs-PetDesk)[IDEXX Neo vs PetDesk](https://www.capterra.com/compare/145988-166086/IDEXX-Neo-vs-PetDesk)