# PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PetDesk the right Veterinary solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (182) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of PetDesk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Dana P CVOMVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “The best ones being automatic reminders for appointments the ability to request medications and appointments online. “ April 25, 2026 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks.“ February 16, 2026 BS Bethany S Office Manager and TechnicianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships.“ June 10, 2025 BS Bethany S Office Manager and TechnicianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person.“ June 10, 2025 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care.“ February 16, 2026 SM Samantha M Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS.“ March 21, 2025 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient.“ February 16, 2026 ZL Zoe L Veterinary Assistant and Office ManagerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana P. CVOM Veterinary Used the software for: 2+ years ### "Good Product, but needs to fix some bugs" April 25, 2026 4.0 Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. Pros PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. Cons Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing PetDesk PetDesk offered more features that Zipwhip was able to offer our practice and had an integration with Avimark. Review Source RR Rebecca R. Office Manager Veterinary Used the software for: Less than 6 months ### "We like it!" March 4, 2025 4.0 Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. Pros More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support Cons No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing PetDesk Rep from Weave was very pushy. Also liked how PetDesk offered more client focused features such as the app. Weave also involved changing out all of our phones for phones given by Weave. Review Source TW Tami W. Office Manager Veterinary Used the software for: Less than 6 months ### "Poor training and onboarding" April 8, 2026 1.0 very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. Pros only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through Cons No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) lower price but you get what you pay for Review Source AP August P. Veterinary Technician Veterinary Used the software for: 2+ years ### "Great Third Party App" February 16, 2026 5.0 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Definitely Recommend PetDesk! " March 21, 2025 5.0 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) We didnt like alot about rapport. The live scheduling was annoying and it didnt integrate well. Review Source BS Bethany S. Office Manager and Technician Veterinary Used the software for: 6-12 months ### "Pet Desk Review" June 10, 2025 4.0 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Pet Desk offered more features, at a more reasonable cost. We switched from Vet2Pet to Pet Desk, but Vet2Pet not listed in drop-down menu. At that time, Day Smart had not released their own app yet. Review Source HD Holli D. Practice Manger Veterinary Used the software for: 2+ years ### "Petdesk App use" February 26, 2025 4.0 PetDesk is great for the app. Needs a little work on the other side for the primary users as far as texting and things. Pros Owners being able to see all their meds for their pet and also their vaccine records as well. Cons On the vet side the users can not have their own to see when a client has messaged back. Everyone gets the same messages so no easy way to keep up with them. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) The overall cost and easy of use for this product. Review Source KH Kyra H. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk - Love it! " March 11, 2025 5.0 Very positive! PetDesk is super user friendly, and has been very helpful with our client communications. Pros I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. Additionally, I like that we can mass message our clients for important clinic updates. Cons There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We liked that it wasn’t just a platform for us to use for SMS messaging, but also that it is a way for clients to directly interact with their pets medical records, and for us to manage patient reminders and compliance reports. Review Source SL Samantha L. Operations Manager Veterinary Used the software for: 1-2 years ### "Great Client Communication App" December 4, 2024 5.0 Great experience and wonderful customer service experience. Pros It is a great way to interact with our clients via text messaging and integrated with our current software. Cons I can't think of any reason we are not happy. Switched from [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Expensive and didn't have some of the features we liked about Petdesk Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Not worth it" July 28, 2025 3.0 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. Review Source MH Misty H. Office Manager Veterinary Used the software for: 1-2 years ### "Office Manager" June 16, 2025 4.0 PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. Pros I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. Cons We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. Review Source VR Verified Reviewer Assistant Consumer Services Used the software for: 1-2 years ### "PetDesk is like my personal 24 hour pet receptionist" October 9, 2023 4.0 Overall, PetDesk gives me control of my pet's health and well-being. I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. I like that scheduling doesn't feel pressured when its on my terms and at my request. I also like the reward program that gives me points to use on practical services. I am not having to go out of my way to collect reward points because they are given based on any paying service that I would already normally need. Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style. Pros I mostly enjoy PetDesk for its easy appointment scheduling. I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard. There is also a great perks reward program included that allows me to receive points to use towards services on future visits. Cons I can't think of anything in particular that I didn't enjoy on the PetDesk app other than the reward/perks program. It would be nice to allow any accrued reward points to not expire or to be available to use a little longer than they are currently offering. Sometimes I don't have the need for a service for long periods of time and I find that my reward points go wasted due to expiration policies. Review Source JKW Julie K W. Office Manager Veterinary Used the software for: 6-12 months ### "Navigating Covid-19 with the help of PetDesk" January 14, 2021 4.0 Despite their current limitations I think that PetDesk has been an incredibly valuable tool and came along just in time to help our small staff manage the dramatic changes we all faced with the constraints imposed by the Covid virus. I also really appreciate their allowing us to opt out of all marketing preserving our direct client patient relationship without the optics of having sold our client list for economic advantage. Their support staff has not only been prompt in resolving problems, they were incredibly tolerant of frantic "I can't make this work right" emails or chats. They have all been very kind and understand that we know about your pet but we probably don't know about your desk! Pros We initiated PetDesk in February and in March we were deploying our first mass message to reach out to our clients with our Covid-19 protocol announcement. The timing for taking on this platform could not have been better. With phone ordering, check in and check out the functionality of communicating through PetDesk messaging allowed our small staff to keep up with the exhilarating phone load. Cons The mass messaging platform still needs some development. Message composition is very primitive in its capabilities. To not be able to place pictures and be able to preview the whole message as it will be seen when it is published makes it very difficult to produce a professional product. I do wish that the texting message characters was extended so you don't have to spend time massaging messages into a small space or have them fragmented in multiple sends. Reason for choosing PetDesk Simplicity of use for both our staff and our clients. Our ability to opt out of certain features so we could manage the platform rather than having to take it as is with no options. We were really attracted to the ability to text through the platform as our office phone number keeping communications with our clients as familiar as possible with the expanded ability of texting, sending pictures and documents. Review Source JW Jasmine W. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" June 23, 2023 5.0 Pet Desk is a great tool to communicate with clients. A client will respond back to a text before listening to a voice mail. It's very useful as if you need client to call office after leaving a message , you can text them stating please call the office. Pet desk is user friendly for my staff and our clients. Pros The easy convincing to communicate with clients the way technology is now a days. Cons There are no features or conns that I have came across as of yet. Review Source JW Jenn W. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk" September 13, 2023 5.0 It was great. The customer service team was amazing and always helpful. The ease of getting clients to use and teaching team members was very easy. It made communication go up with clients over 100%. Pros PetDesk was easy to implement and easy both for clients and team members. The texting features was Fabulous and made client communication so much easier. Cons The appointments did not integrate into our system, so they still had to be manually put in. Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an appointment that they got a reminder for but it was not on our schedule. Review Source LF Laura F. practice manager Veterinary Used the software for: 1-2 years ### "Truly changed how we have done and improved our business! Game changer!!!!!" January 10, 2023 5.0 Pros Since we are sitting at a computer so often already, now we are not having to go out of our way to find an open phone/phone line to keep the "line of communication" open. People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue. It is soooooo helpful! Our doctors do not find themselves so bogged down now with this quick communication option, Cons Since we have started using PetDesk there have been a few kinks with how replying is handled in certain areas of the system. They still work, but could be more efficient. That being said I have seen them to continue to offer new and helpful options/updates to the system. Review Source SS Stephen S. CSR & Special Projects Veterinary Used the software for: 2+ years ### "I can't imagine my job without PetDesk" April 21, 2021 5.0 PetDesk saves our hospital time and, by extension, money. I would estimate that the app saves 90-120 minutes of telephone calls EVERY DAY across our entire team. For that reason alone, I can't recommend PetDesk highly enough. Pros The automated appointment reminders save at least 30 minutes of confirmation calls every day. The vaccination/diagnostic reminders regularly lead clients to book appointments without us ever reaching out. The online booking options allow clients to request appointments without calling us. The texting option has become an invaluable means of communication for our treatment team to reach out to clients without tying up phone lines. The clients love the reward program. And the video appointment option has grown in capabilities the past year to a level that offers fantastic clarity and capability. Cons I wish that PetDesk had an alert that would show up on the tab screen on my browser window similar to how Gmail and Facebook alert me to activity while I am working in another tab. I also wish that the software recognized Cancelled and Rescheduled appointment settings and did not send them appointment confirmations. Review Source SM Stephanie M. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk is a great solution if your PMS doesn't have some key native features" August 1, 2022 5.0 Wonderful. Their customer support is top notch, and we never had an issue with the product. We just ended up dropping them because our new PMS can do everything that PetDesk does natively. Pros We used PetDesk when we were with our old PMS, Impromed. It allowed our clients to have an app, request appts, request med refills, and communicate with us through the app. It was a great solution since our PMS didn't have these features natively. Cons The fact that it was a third party software and not part of our PMS. That is not PetDesk's fault though, they are bridging the gap for the software that needs it. Review Source KM Kim M. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Petdesk for the win" June 30, 2021 4.0 Better communication with clients during curbside service. Frees up phone lines for more pressing calls. Pros Automatic confirmation texts with instructions for specific types of appointments. Availability to text clients with templates. Cons Wish it had better 2 way communication w/ our practice management software in regards to storing text conversations in patient medical record and confirming appointments on our schedule without having to do it manually from the call list. Review Source PM Paul M. Practice Manager Veterinary Used the software for: 2+ years ### "Pet Desk is a mission-critical technology for Boston Veterinary Clinic" January 13, 2021 5.0 Pros PetDesk has been our reminder/reviews/ appointment scheduler/loyalty point provider for over 5 years since we met the team at a VMX conference. We consider the app a mission-critical technology, because it allows us to bring information to our clients. Every feature is important to us. Our clients love the app. Cons The only issue we would love to see is a "branded" app offering, where we could use more of our brand strategy in the app appearance. Reason for choosing PetDesk APP!! Review Source EV Emily V. AHT/CSR Veterinary Used the software for: 2+ years ### "Satisfied user of PetDesk!" August 16, 2022 5.0 Pros Texting to our clients is one of our favorite features. Cons If we were able to validate that clients have 'opened' emails being sent to them from our end rather than having to contact customer support. Review Source Steven J. Marketing Manager Veterinary Used the software for: 2+ years ### "Best Pet App Available" January 8, 2019 5.0 Pros Able to add vets whether they are on the platform or not. Medication Reminders are also nice! My vet is on the app so I am able to see my pets' upcoming appointments and access vaccination records. Cons I really don't have much to say negatively about the app. I think some of the email reminders I am sent through the app could stand some visual improvements. Review Source TJ Teri J. Practice Manager Veterinary Used the software for: 2+ years ### "Great way to help clients communicate with you" March 5, 2020 5.0 With a lot of our clientele needing and wanting the ability to request appointments and other information at their convenience, PetDesk helps us provide that service. Clients can access their pet's information at their convenience and ask for whatever they need from us when they are thinking of it even if we aren't open Pros I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not Cons It's a little pricey, but well worth the investment to be able to communicate with clients in real-time. Review Source KN Kandi N. Manager Veterinary Used the software for: 6-12 months ### "Good Veterinary Marketing Tool" October 29, 2023 5.0 I like it, the only one I like better is AllyDVM. Pros It's very easy to use and has a loyalty program for your clients. Cons I wish the surveys going out after patient visits were fully customizable. I prefer to ask certain questions after certain types of visits. Review Source LM Leel M. Founder Used the software for: 2+ years ### "A very effective app for business owners & clients alike!" November 7, 2017 5.0 Having my clients reminded of their appointments and giving them the flexibility to schedule an appointment 24/7 is VERY useful! Being able to see their reviews, comments, and messaging them individually or collectively is a great tool to have as well! Pros Very easy to use for a busy business owner and client. The customization for clients is great! Having an app readily available to reach clients through their smart phone is AMAZING! I love it that it links to my existing POS software to download appointments. Having the flexibility to change appointment times/hours instantly is very useful as well! Cons I would like messages to clients to be sent exactly when I would like them sent . I also would love it if there was an option for our BEST clients to be sent directly to Yelp or Google+ for reviews because they have review fatigue with this app and then do not review elsewhere. Review Source Similar Products Featured