# Page 2 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (180) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Page 2 - Reviews of PetDesk ## Showing most helpful reviews Showing 26-50 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Misty H. Office Manager Veterinary Used the software for: 1-2 years ### "Office Manager" June 16, 2025 4.0 PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. Pros I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. Cons We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. Review Source KH Kathy H. Practice Manager Veterinary Used the software for: 6-12 months ### "Attractive appointment system " November 16, 2024 4.0 New user as a result of vetstoria merger Pros User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences Cons Doesnt sync automatically with practice PIMS Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) Part of company merger, wasnt a choice to opt out Review Source EM Erin M. Veterinarian Veterinary Used the software for: 6-12 months ### "Handy app for pet owners" April 3, 2025 4.0 Handy app to check when my pets are due for things Pros Ability to link to my vet records, very handy Cons Nothing really that I didn't like about it Review Source VR Verified Reviewer Assistant Consumer Services Used the software for: 1-2 years ### "PetDesk is like my personal 24 hour pet receptionist" October 9, 2023 4.0 Overall, PetDesk gives me control of my pet's health and well-being. I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. I like that scheduling doesn't feel pressured when its on my terms and at my request. I also like the reward program that gives me points to use on practical services. I am not having to go out of my way to collect reward points because they are given based on any paying service that I would already normally need. Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style. Pros I mostly enjoy PetDesk for its easy appointment scheduling. I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard. There is also a great perks reward program included that allows me to receive points to use towards services on future visits. Cons I can't think of anything in particular that I didn't enjoy on the PetDesk app other than the reward/perks program. It would be nice to allow any accrued reward points to not expire or to be available to use a little longer than they are currently offering. Sometimes I don't have the need for a service for long periods of time and I find that my reward points go wasted due to expiration policies. Review Source AD Aimee D. Office Manager Veterinary Used the software for: 1-2 years ### "The app is great, but their sevice team is hands down the very best!" November 14, 2017 5.0 We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response. So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure. In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable! Pros So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured. Cons I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into. Review Source CC Candice C. Client Care Manager Veterinary Used the software for: 6-12 months ### "Convenient communication with our clients" March 26, 2021 5.0 So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. Pros It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. Cons The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Better features with PetDesk. We did not have a very communicative relationship with our rep at the time and their software was not appealing or easy to navigate. Review Source EB Erica B. Customer Service Manager Veterinary Used the software for: 6-12 months ### "PetDesk - You'll still spend a lot of time at your desk." September 28, 2023 3.0 We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task. Pros The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice. Cons The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app. Reason for choosing PetDesk It presented well on demo and setup, worked well with Cornerstone, and was liked by the men upstairs. Review Source KL Kristen L. Office Manager Veterinary Used the software for: Less than 6 months ### "PetDesk has been a great addition to our hospital" January 12, 2021 5.0 Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. Pros Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. Cons There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. Alternatives considered [Rapport](https://www.capterra.com/p/60931/Rapport/) Reason for choosing PetDesk I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport. Review Source JKW Julie K W. Office Manager Veterinary Used the software for: 6-12 months ### "Navigating Covid-19 with the help of PetDesk" January 14, 2021 4.0 Despite their current limitations I think that PetDesk has been an incredibly valuable tool and came along just in time to help our small staff manage the dramatic changes we all faced with the constraints imposed by the Covid virus. I also really appreciate their allowing us to opt out of all marketing preserving our direct client patient relationship without the optics of having sold our client list for economic advantage. Their support staff has not only been prompt in resolving problems, they were incredibly tolerant of frantic "I can't make this work right" emails or chats. They have all been very kind and understand that we know about your pet but we probably don't know about your desk! Pros We initiated PetDesk in February and in March we were deploying our first mass message to reach out to our clients with our Covid-19 protocol announcement. The timing for taking on this platform could not have been better. With phone ordering, check in and check out the functionality of communicating through PetDesk messaging allowed our small staff to keep up with the exhilarating phone load. Cons The mass messaging platform still needs some development. Message composition is very primitive in its capabilities. To not be able to place pictures and be able to preview the whole message as it will be seen when it is published makes it very difficult to produce a professional product. I do wish that the texting message characters was extended so you don't have to spend time massaging messages into a small space or have them fragmented in multiple sends. Reason for choosing PetDesk Simplicity of use for both our staff and our clients. Our ability to opt out of certain features so we could manage the platform rather than having to take it as is with no options. We were really attracted to the ability to text through the platform as our office phone number keeping communications with our clients as familiar as possible with the expanded ability of texting, sending pictures and documents. Review Source FM Francis M. Owner, Practice Manager Veterinary Used the software for: 1-2 years ### "Objective thoughts on how PetDesk helped us" January 12, 2021 5.0 Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice management software. It's simple to use for Pet Owners and team members. It was pretty low effort to get off the ground and very little effort to maintain after team trained in its use. 2-way texting feels like a huge win even if it is hard to measure ROI. Customer support has always been quick and helpful (shoutout to \[SENSITIVE CONTENT HIDDEN\]). With appointment requests available outside of working hours, and 2-way texting helping avoid missed appointments and adding clarity elsewhere, I feel it has paid for itself while adding clarity to communication for clients and the team. Still judging the effects of the loyalty program fiscally, I had to rebuild the default system that was in place, it was too generous. Pros The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver. Cons Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful. Reason for choosing PetDesk I spoke with two other hospital owners who utilized PetDesk, reviewed feedback about them from a owners & managers group on social media, and demo'd its use as a pretend customer. Review Source JW Jasmine W. Practice Manager Veterinary Used the software for: 2+ years ### "Practice Manager" June 23, 2023 5.0 Pet Desk is a great tool to communicate with clients. A client will respond back to a text before listening to a voice mail. It's very useful as if you need client to call office after leaving a message , you can text them stating please call the office. Pet desk is user friendly for my staff and our clients. Pros The easy convincing to communicate with clients the way technology is now a days. Cons There are no features or conns that I have came across as of yet. Review Source SA Sharon A. Practice Manager Veterinary Used the software for: 1-2 years ### "PetDesk in Small Animal Practice" August 12, 2021 5.0 PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good. Pros PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful. Cons Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing PetDesk Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use. Review Source BC Brittney C. Practice Manager Veterinary Used the software for: 1-2 years ### "Helped tremendously with tasks to give us time for our clients" February 8, 2022 5.0 Overall integrating PetDesk into our practice was a smooth process, we were able to put the staff through training before launch, and launch the additional features as we felt comfortable. It was very easy to get started on a new feature, and customer service and our local representative were awesome to answer any questions. We are so happy we brought this into our clinic. Our clients love it too! Pros The feature we love the most and use the most is the two-way texting. Everyone is so busy now a days to answer a phone call, and hardly anyone listens to voicemails. The two- way texting gives the clients the information needed without taking up too much of out Customer Service Reps time. They use the templates you can custom make to push out the information. This also helps to filter out the questions we can come back to instead of keeping someone on hold for a ridiculous amount of time, or multiple notes of people to call back. Cons I wish we could see the numbers that are being used for reminders, and manually change them when an owner asks for a specific number to be used. PetDesk pulls from our practice software and we have to be careful how we title the number to make sure the proper number is pulled. If we could go to the individual account and change from there instead of guessing through the software that would make the calls about the wrong number a lot easier to manage. Review Source JW Jenn W. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk" September 13, 2023 5.0 It was great. The customer service team was amazing and always helpful. The ease of getting clients to use and teaching team members was very easy. It made communication go up with clients over 100%. Pros PetDesk was easy to implement and easy both for clients and team members. The texting features was Fabulous and made client communication so much easier. Cons The appointments did not integrate into our system, so they still had to be manually put in. Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an appointment that they got a reminder for but it was not on our schedule. Review Source BR Brittany R. Practice Manager Veterinary Used the software for: 1-2 years ### "PetDesk Review" January 14, 2025 3.0 Pros PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. Cons We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. Reason for choosing PetDesk Pricing and services provided. Review Source LM Lisa M. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Time saver & great compliance addition" January 29, 2019 5.0 Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews. Pros I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones. Cons I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries. Review Source MS Mary S. receptionist Veterinary Used the software for: 1-2 years ### "PetDesk ROCKS!" January 25, 2021 5.0 I think I already covered this above Pros PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! \[SENSITIVE CONTENT HIDDEN\] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary Cons There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it! Switched from [Rapport](https://www.capterra.com/p/60931/Rapport/) We were getting poor service. Especially customer service. And our reminders were a problem. We tried to work with them, but got nothing but frustration. PetDesk blew them out of the water in the first week. Review Source LF Laura F. practice manager Veterinary Used the software for: 1-2 years ### "Truly changed how we have done and improved our business! Game changer!!!!!" January 10, 2023 5.0 Pros Since we are sitting at a computer so often already, now we are not having to go out of our way to find an open phone/phone line to keep the "line of communication" open. People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue. It is soooooo helpful! Our doctors do not find themselves so bogged down now with this quick communication option, Cons Since we have started using PetDesk there have been a few kinks with how replying is handled in certain areas of the system. They still work, but could be more efficient. That being said I have seen them to continue to offer new and helpful options/updates to the system. Review Source CK Courtney K. Office Manager Veterinary Used the software for: 2+ years ### "Great App for Clients" December 28, 2021 5.0 Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to. Pros The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder. Cons We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them. Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Reason for choosing PetDesk Petdesk had more to offer then AllyDVM plus all of the services that we wanted Petdesk had! Review Source MR Madyson R. Receptionist and Media Correspondent Veterinary Used the software for: 2+ years ### "Great resource but some bugs" January 30, 2019 4.0 Overall we benefit greatly from utilizing PetDesk at our practice and our clients seem to really enjoy this integrated technology. I would like to see an expansion of communication tools, i.e. increase of character limit via text and appointment scheduling communication, and possibly more "alternate time" options beyond the mere 2 that is currently available, in addition to suggestions previously stated. Pros Having a app that clients can use to communicate, and request prescriptions and appointments has been amazing. Clients seem to enjoy the ease of being able to make these requests electronically, and client confirmations takes a load off of our front-desk staff. Contact via text has been an extremely helpful tool for when phone calls and voicemails are not getting through. Cons There have been some issues with syncing between our software scheduler and the PetDesk scheduler. Some confusion also takes place when pets have multiple owners. I think secondary owners would like to be able to access their pets information without having to use the primary owners login information. This breakdown is also initiated if "primary" owner information is altered between more than one person in our records. It would be helpful on our clinic end, if new clients were prompted to input more basic information about their pet(s)- we often are only aware of the name and species and nothing else about the animal. Review Source JL Julie L. Practice Manager Veterinary Used the software for: 2+ years ### "Review" April 20, 2021 5.0 CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting) Pros Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)! Cons I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either. Reason for choosing PetDesk Customer service and follow ups. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Not enough services, customer service was terrible Review Source SS Stephen S. CSR & Special Projects Veterinary Used the software for: 2+ years ### "I can't imagine my job without PetDesk" April 21, 2021 5.0 PetDesk saves our hospital time and, by extension, money. I would estimate that the app saves 90-120 minutes of telephone calls EVERY DAY across our entire team. For that reason alone, I can't recommend PetDesk highly enough. Pros The automated appointment reminders save at least 30 minutes of confirmation calls every day. The vaccination/diagnostic reminders regularly lead clients to book appointments without us ever reaching out. The online booking options allow clients to request appointments without calling us. The texting option has become an invaluable means of communication for our treatment team to reach out to clients without tying up phone lines. The clients love the reward program. And the video appointment option has grown in capabilities the past year to a level that offers fantastic clarity and capability. Cons I wish that PetDesk had an alert that would show up on the tab screen on my browser window similar to how Gmail and Facebook alert me to activity while I am working in another tab. I also wish that the software recognized Cancelled and Rescheduled appointment settings and did not send them appointment confirmations. Review Source KW Katie W. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "A great addition to a practice!" October 28, 2021 4.0 Pros I first used this software when it was implemented into my previous clinic, which was a 5 doctor practice with multiple phone lines, and was the busiest clinic in my town. This helped so much with keeping hold times down and being able to attend to emergencies faster. Cons One of the biggest issues was with appointment scheduling. If someone requested an appointment and that timeslot was unavailable, we could send them 2 options for new times. However, if, by the time the client responded, those timeslots are no longer available, it becomes more difficult to communicate with them. Review Source SM Stephanie M. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk is a great solution if your PMS doesn't have some key native features" August 1, 2022 5.0 Wonderful. Their customer support is top notch, and we never had an issue with the product. We just ended up dropping them because our new PMS can do everything that PetDesk does natively. Pros We used PetDesk when we were with our old PMS, Impromed. It allowed our clients to have an app, request appts, request med refills, and communicate with us through the app. It was a great solution since our PMS didn't have these features natively. Cons The fact that it was a third party software and not part of our PMS. That is not PetDesk's fault though, they are bridging the gap for the software that needs it. Review Source LM Linda M. Office Manager Veterinary Used the software for: 1-2 years ### "Great Vet Reminder Program" February 18, 2020 5.0 Very good, they were able to help retrieve a lot of lost clients due to a data error with our last reminder system. Pros I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient. Cons When a client reschedules their appointment, and we move the appointment to a different day in our software, PetDesk doesn't catch this information and will send the original appointment time to the client when confirming. The only way to avoid this from happening is to go into PetDesk as well, and reschedule/recreate the appointment at the new time in PetDesk for the client to receive accurate appointment reminders. Reason for choosing PetDesk They have the most customization than the others in regards to their reminder types, app, and mass email messaging. They also send post card reminders to clients that opt in for mailed reminder cards as well. Review Source Similar Products Featured