--- title: "Page 2 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is PetDesk the right Veterinary solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166086/PetDesk/reviews/?page=2" page_type: "reviews" language: "en" --- PetDesk 4.6 (183) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of PetDesk ## Showing most helpful reviews Showing 26-50 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mylissa R. User Veterinary Used the software for: Less than 6 months ### "Thank you!" March 21, 2025 5.0 Perfect! I appreciate the prompt reply and attention to the problem. Pros Thank you for syncing my app with my provider. \[sensitive content hidden\] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! Cons Nothing, we love it. Everything is great. Review Source SL Samantha L. Operations Manager Veterinary Used the software for: 1-2 years ### "Great Client Communication App" December 4, 2024 5.0 Great experience and wonderful customer service experience. Pros It is a great way to interact with our clients via text messaging and integrated with our current software. Cons I can't think of any reason we are not happy. Switched from [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Expensive and didn't have some of the features we liked about Petdesk Review Source EM Erin M. Veterinarian Veterinary Used the software for: 6-12 months ### "Handy app for pet owners" April 3, 2025 4.0 Handy app to check when my pets are due for things Pros Ability to link to my vet records, very handy Cons Nothing really that I didn't like about it Review Source KH Kathy H. Practice Manager Veterinary Used the software for: 6-12 months ### "Attractive appointment system " November 16, 2024 4.0 New user as a result of vetstoria merger Pros User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences Cons Doesnt sync automatically with practice PIMS Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) Part of company merger, wasnt a choice to opt out Review Source ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 1-2 years ### "PetDesk is ok, but leaves much to be desired for a small practice" October 1, 2024 3.0 PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits. Pros The reminder system and allowing clients to login to view their wellness reminders, get vaccine records, appointment requests and view upcoming appointments Cons It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk. This was confusing for clients who would request we send reminders to a certain email address. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Demandforce had many technical issues, poor customer support and limited features. PetDesk had much more to offer and was more catered to pet owners and veterinary clinics. Review Source AD Aimee D. Office Manager Veterinary Used the software for: 1-2 years ### "The app is great, but their sevice team is hands down the very best!" November 14, 2017 5.0 We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response. So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure. In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable! Pros So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured. Cons I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into. Review Source CC Candice C. Client Care Manager Veterinary Used the software for: 6-12 months ### "Convenient communication with our clients" March 26, 2021 5.0 So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. Pros It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. Cons The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Better features with PetDesk. We did not have a very communicative relationship with our rep at the time and their software was not appealing or easy to navigate. Review Source EB Erica B. Customer Service Manager Veterinary Used the software for: 6-12 months ### "PetDesk - You'll still spend a lot of time at your desk." September 28, 2023 3.0 We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task. Pros The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice. Cons The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app. Reason for choosing PetDesk It presented well on demo and setup, worked well with Cornerstone, and was liked by the men upstairs. Review Source DL Danielle L. Receptionist Veterinary Used the software for: 2+ years ### "PetDesk Review" June 22, 2021 5.0 Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful. Pros The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier. Cons Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service. Reason for choosing PetDesk n/a Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Loyalty Program and App capability Review Source KL Kristen L. Office Manager Veterinary Used the software for: Less than 6 months ### "PetDesk has been a great addition to our hospital" January 12, 2021 5.0 Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. Pros Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. Cons There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. Alternatives considered [Rapport](https://www.capterra.com/p/60931/Rapport/) Reason for choosing PetDesk I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport. Review Source TL Thomas L. Practice Manager Veterinary Used the software for: 6-12 months ### "Excellent veterinary support software." June 17, 2019 5.0 Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future. Pros The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss. Cons I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments. The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did. Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle. Review Source FM Francis M. Owner, Practice Manager Veterinary Used the software for: 1-2 years ### "Objective thoughts on how PetDesk helped us" January 12, 2021 5.0 Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice management software. It's simple to use for Pet Owners and team members. It was pretty low effort to get off the ground and very little effort to maintain after team trained in its use. 2-way texting feels like a huge win even if it is hard to measure ROI. Customer support has always been quick and helpful (shoutout to \[SENSITIVE CONTENT HIDDEN\]). With appointment requests available outside of working hours, and 2-way texting helping avoid missed appointments and adding clarity elsewhere, I feel it has paid for itself while adding clarity to communication for clients and the team. Still judging the effects of the loyalty program fiscally, I had to rebuild the default system that was in place, it was too generous. Pros The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver. Cons Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful. Reason for choosing PetDesk I spoke with two other hospital owners who utilized PetDesk, reviewed feedback about them from a owners & managers group on social media, and demo'd its use as a pretend customer. Review Source JM Jennifer M. Receptionist Veterinary Used the software for: 2+ years ### "PetDesk is an easy and essential software in Vet med" July 17, 2021 5.0 We love PetDesk at my clinic. It saves us time by having clients do simple requests. We found it to be crucial for our work flow. Pros Reminders for appointments and the ability for our clients to request refills and appointments with the app. It coordinates well with our core software and is very easy to use. Cons Reminders go out for appointments canceled one to two days before. I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our office feature only an alternative time and date feature. This would save us many calls and put it back on the client. Sometimes we can’t schedule things with the app and need to talk to the client. Review Source SA Sharon A. Practice Manager Veterinary Used the software for: 1-2 years ### "PetDesk in Small Animal Practice" August 12, 2021 5.0 PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good. Pros PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful. Cons Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing PetDesk Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use. Review Source BC Brittney C. Practice Manager Veterinary Used the software for: 1-2 years ### "Helped tremendously with tasks to give us time for our clients" February 8, 2022 5.0 Overall integrating PetDesk into our practice was a smooth process, we were able to put the staff through training before launch, and launch the additional features as we felt comfortable. It was very easy to get started on a new feature, and customer service and our local representative were awesome to answer any questions. We are so happy we brought this into our clinic. Our clients love it too! Pros The feature we love the most and use the most is the two-way texting. Everyone is so busy now a days to answer a phone call, and hardly anyone listens to voicemails. The two- way texting gives the clients the information needed without taking up too much of out Customer Service Reps time. They use the templates you can custom make to push out the information. This also helps to filter out the questions we can come back to instead of keeping someone on hold for a ridiculous amount of time, or multiple notes of people to call back. Cons I wish we could see the numbers that are being used for reminders, and manually change them when an owner asks for a specific number to be used. PetDesk pulls from our practice software and we have to be careful how we title the number to make sure the proper number is pulled. If we could go to the individual account and change from there instead of guessing through the software that would make the calls about the wrong number a lot easier to manage. Review Source BR Brittany R. Practice Manager Veterinary Used the software for: 1-2 years ### "PetDesk Review" January 14, 2025 3.0 Pros PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. Cons We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. Reason for choosing PetDesk Pricing and services provided. Review Source TN Tracy N. Co-owner/Hospital Administrator Veterinary Used the software for: 1-2 years ### "Can't imagine doing what we do without the help of Pet Desk! " May 3, 2018 5.0 Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic. Pros Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions. Cons So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page. Review Source LM Lisa M. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Time saver & great compliance addition" January 29, 2019 5.0 Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews. Pros I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones. Cons I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries. Review Source MS Mary S. receptionist Veterinary Used the software for: 1-2 years ### "PetDesk ROCKS!" January 25, 2021 5.0 I think I already covered this above Pros PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! \[SENSITIVE CONTENT HIDDEN\] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary Cons There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it! Switched from [Rapport](https://www.capterra.com/p/60931/Rapport/) We were getting poor service. Especially customer service. And our reminders were a problem. We tried to work with them, but got nothing but frustration. PetDesk blew them out of the water in the first week. Review Source CK Courtney K. Office Manager Veterinary Used the software for: 2+ years ### "Great App for Clients" December 28, 2021 5.0 Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to. Pros The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder. Cons We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them. Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Reason for choosing PetDesk Petdesk had more to offer then AllyDVM plus all of the services that we wanted Petdesk had! Review Source Kerrie B. Head Certified Veterinary Technician and inventory management Veterinary Used the software for: 1-2 years ### "Less phone time and fun app" February 16, 2019 5.0 It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner. Pros This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business. Cons understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them. Review Source JW Jaime W. Office Manager Veterinary Used the software for: 1-2 years ### "Best Program!" April 19, 2019 5.0 Communication is key and with PetDesk we are able to communicate with our clients quickly and there is no "phone tag". This has saved our client relations team hours of phone time and they are able to give our clients that are in clinic more attention. Pros We had tried many different marketing programs to help ease the work load of our client service team as well as help drive appointments. PetDesk has been the best program to help us with it all. They helped us build a beautiful updated website and are able to make updates/changes quickly when we need them. The program helps with appointment confirmations, upcoming/past due reminders, mass emails, and text communications. My favorite part would be the personalized app. With today's technology, the new generations need an app for everything and the PetDesk app does it all. Clients can even request new appointments, cancel appointments and request medication refills directly through the app. They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use. Cons There are times when responding to clients through the dashboard we are limited on the amount of characters we can use. We always want to give the best customer service and with limited characters we have to cut it short. Review Source MR Madyson R. Receptionist and Media Correspondent Veterinary Used the software for: 2+ years ### "Great resource but some bugs" January 30, 2019 4.0 Overall we benefit greatly from utilizing PetDesk at our practice and our clients seem to really enjoy this integrated technology. I would like to see an expansion of communication tools, i.e. increase of character limit via text and appointment scheduling communication, and possibly more "alternate time" options beyond the mere 2 that is currently available, in addition to suggestions previously stated. Pros Having a app that clients can use to communicate, and request prescriptions and appointments has been amazing. Clients seem to enjoy the ease of being able to make these requests electronically, and client confirmations takes a load off of our front-desk staff. Contact via text has been an extremely helpful tool for when phone calls and voicemails are not getting through. Cons There have been some issues with syncing between our software scheduler and the PetDesk scheduler. Some confusion also takes place when pets have multiple owners. I think secondary owners would like to be able to access their pets information without having to use the primary owners login information. This breakdown is also initiated if "primary" owner information is altered between more than one person in our records. It would be helpful on our clinic end, if new clients were prompted to input more basic information about their pet(s)- we often are only aware of the name and species and nothing else about the animal. Review Source JL Julie L. Practice Manager Veterinary Used the software for: 2+ years ### "Review" April 20, 2021 5.0 CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting) Pros Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)! Cons I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either. Reason for choosing PetDesk Customer service and follow ups. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Not enough services, customer service was terrible Review Source JM Jeannie M. Practice Manager Veterinary Used the software for: 1-2 years ### "Love Interacting with Clients through PetDesk" June 9, 2021 5.0 Great software, not looking back. Increased interaction with clients :) Pros Texting clients is lovely Clients appreciate Rewards Points Decreased no-shows with PetDesk reminders Customizable Reminders and Rewards Cons Sometimes glitchy on the client texting screen, needs refresh often Rewards points expiration date does not update upon change- Shows incorrect information to client. Review Source Similar Products Featured