# Page 3 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (180) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Page 3 - Reviews of PetDesk ## Showing most helpful reviews Showing 51-75 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kim M. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Petdesk for the win" June 30, 2021 4.0 Better communication with clients during curbside service. Frees up phone lines for more pressing calls. Pros Automatic confirmation texts with instructions for specific types of appointments. Availability to text clients with templates. Cons Wish it had better 2 way communication w/ our practice management software in regards to storing text conversations in patient medical record and confirming appointments on our schedule without having to do it manually from the call list. Review Source SR Shawnee R. Groomer Veterinary Used the software for: Less than 6 months ### "Easy to use and important for a great business " October 18, 2022 5.0 We love this product for our business! Pros We love that it is user friendly because we are a busy operation and don’t have time for our software to fail us. We rely on it day to day. We appreciate how friendly the customer support is as well. Cons I do think the client portal could be a little more easy to use but overall great product. Review Source CT Char T. Practice Manager Veterinary Used the software for: 2+ years ### "Love it! But needs some upgrades." January 13, 2021 5.0 Overall, everything has been great! Customer service is exceptional as well as Tech Support! Pros When we initially purchased this, we need a company that was ahead of what others were doing. It was easy to transition to and get our clients to use. Cons We need the ability to accept payment through the app (other than CareCredit's link to their site). Televet offers this option. We also like the ability to send electronic forms. We'd like to be able to have separate logins or the ability to track who is texting with the client. Alternatives considered [VitusVet](https://www.capterra.com/p/143459/VitusVet/) Reason for choosing PetDesk We considered VitusVet about a year ago. We stayed with PetDesk because it's geared equally between client and clinic use. Review Source PM Paul M. Practice Manager Veterinary Used the software for: 2+ years ### "Pet Desk is a mission-critical technology for Boston Veterinary Clinic" January 13, 2021 5.0 Pros PetDesk has been our reminder/reviews/ appointment scheduler/loyalty point provider for over 5 years since we met the team at a VMX conference. We consider the app a mission-critical technology, because it allows us to bring information to our clients. Every feature is important to us. Our clients love the app. Cons The only issue we would love to see is a "branded" app offering, where we could use more of our brand strategy in the app appearance. Reason for choosing PetDesk APP!! Review Source SC Samantha C. Vet Tech Veterinary Used the software for: 2+ years ### "Time saver" January 22, 2021 5.0 Pros This software has allowed staff more time to focus on other aspects of the clinic. Scheduling appointments and confirming appointments is very time consuming. We used to send out hundreds of post card reminders which had to be manually sorted and was very time consuming. Cons We would like to only have one option when offering alternative appointments. Our appointments get booked very quickly and clients may take a few hours to respond and the offered appointments may have already been taken which then causes more issues. What we have been doing is offering the same appointment twice and booking the client in the schedule for that time. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Review Source EV Emily V. AHT/CSR Veterinary Used the software for: 2+ years ### "Satisfied user of PetDesk!" August 16, 2022 5.0 Pros Texting to our clients is one of our favorite features. Cons If we were able to validate that clients have 'opened' emails being sent to them from our end rather than having to contact customer support. Review Source CH Cami H. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Our clients love it!" July 18, 2019 4.0 It has been very beneficial to our clinic. I feel like it helped bring us into the modern age. Pros It decreases our workload by sending out our reminders and clients love that they can track their pets records on their phones, Receive text reminders, and request appointments. This also decreases our number of incoming calls which is fantastic because they are always ringing off the hook! Cons We have two clinics that run off of the same software but petdesk doesn’t differentiate the clinics. All of our reminders go out under our base clinics name and phone number which confuses clients and cAuses scheduling errors on occasion. Reason for choosing PetDesk Another tech and I met the petdesk team at a veterinary conference and they were so helpful and easy to work with that we insisted that our owners/veterinarians look into it when we got back. We had petdesk up and running in our clinic within just a couple of months. Review Source Nicole T. Assistant Director Veterinary Used the software for: 1-2 years ### "PetDesk is quality" October 3, 2018 5.0 The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk. Pros The ease of use and seamless integration with our ImproMed software. Our clients love it! Cons If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings. Review Source Steven J. Marketing Manager Veterinary Used the software for: 2+ years ### "Best Pet App Available" January 8, 2019 5.0 Pros Able to add vets whether they are on the platform or not. Medication Reminders are also nice! My vet is on the app so I am able to see my pets' upcoming appointments and access vaccination records. Cons I really don't have much to say negatively about the app. I think some of the email reminders I am sent through the app could stand some visual improvements. Review Source MS Michael S. Owner and Practice Manager Veterinary Used the software for: 2+ years ### "10/10 Recommend PetDesk" July 15, 2021 5.0 PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them. Pros The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team. Cons I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser. Review Source BR Brandy R. vet assistant Veterinary Used the software for: 2+ years ### "Love this app" July 3, 2019 5.0 My experience with them has been great. Like stated earlier I was here shortly after this product hit the market and have seen them progress, develop and be innovative with future needs. Pros I love the ease of use. We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver. The customer service is great!. We are currently working on getting the app for another clinic we are not associated with. Cons The price. I see the price has taken a significant increase. I do know from shopping around that the price is average for what you are looking for. I can say though that at this price I personally feel this is one of the best apps I have had a chance to work with. Review Source TJ Teri J. Practice Manager Veterinary Used the software for: 2+ years ### "Great way to help clients communicate with you" March 5, 2020 5.0 With a lot of our clientele needing and wanting the ability to request appointments and other information at their convenience, PetDesk helps us provide that service. Clients can access their pet's information at their convenience and ask for whatever they need from us when they are thinking of it even if we aren't open Pros I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not Cons It's a little pricey, but well worth the investment to be able to communicate with clients in real-time. Review Source VR Verified Reviewer Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Great Veterinary Support Software" July 21, 2019 5.0 Pros PetDesk has saved our company so much time when it comes to communicating, scheduling appointments and sending out reminders. It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients. Cons The only thing that we don't like about PetDesk is the limited character count when communicating with clients. When we are unable to provide a full explanation it forces us to go off the app and call instead in order to provide the right level of customer service. Review Source KN Kandi N. Manager Veterinary Used the software for: 6-12 months ### "Good Veterinary Marketing Tool" October 29, 2023 5.0 I like it, the only one I like better is AllyDVM. Pros It's very easy to use and has a loyalty program for your clients. Cons I wish the surveys going out after patient visits were fully customizable. I prefer to ask certain questions after certain types of visits. Review Source JG Jamie G. Practice manager Veterinary Used the software for: 2+ years ### "Petdesk" July 10, 2021 5.0 Amazing experience with a PIMS that integrates fully. If you are working with a system that integrates with Petdesk, you will not be disappointed. Pros I love Petdesk. They have great functionality with their user friendly app, reminders, appt confirmations, integration with software and their customer service is AMAZING. Cons Had to change because we changed PIMS and they didn't fully integrate. Once I hear the news that they do, we will go back to them. Review Source LM Leel M. Founder Used the software for: 2+ years ### "A very effective app for business owners & clients alike!" November 7, 2017 5.0 Having my clients reminded of their appointments and giving them the flexibility to schedule an appointment 24/7 is VERY useful! Being able to see their reviews, comments, and messaging them individually or collectively is a great tool to have as well! Pros Very easy to use for a busy business owner and client. The customization for clients is great! Having an app readily available to reach clients through their smart phone is AMAZING! I love it that it links to my existing POS software to download appointments. Having the flexibility to change appointment times/hours instantly is very useful as well! Cons I would like messages to clients to be sent exactly when I would like them sent . I also would love it if there was an option for our BEST clients to be sent directly to Yelp or Google+ for reviews because they have review fatigue with this app and then do not review elsewhere. Review Source NL Noam L. Practice Manager Veterinary Used the software for: 2+ years ### "Increased Efficiency, Better Communication" January 15, 2021 5.0 The customer service is above par and the service has proven beneficial to the office in terms of efficiency, client communication and increased client compliance. Pros The ability to send reminders to clients, thereby reducing the front desk work and ensuring accuracy and decreased missed or lapsed reminders. The mass message feature is a life-saver, especially during the pandemic. Cons On occasion when changes are made within 24 hours the system doesn't get to update before a confirmation is sent, some clients receive confirmations for the wrong date/time. Infrequent enough to not be a major issue or deterrent from using the software. Pros outweigh the cons! Review Source Kendra M. Reiki Master Used the software for: 1-2 years ### "Overall makes my work life much easier." May 4, 2018 4.0 Pros The ease of use, client compliance, the app (if downloaded). It's very helpful for clients to have access to vaccine history and to be able to request things without calling. Cons I really wish we were able to text clients directly and receive them back. If people don't download the app, it's not really convenient to communicate via email for quick responses. Review Source MB Matei B. Owner/Manager Veterinary Used the software for: 6-12 months ### "Excellent commincations tool" January 13, 2021 5.0 Excellent! Pros Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped. Cons There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps. Reason for choosing PetDesk Cost and features Switched from [Petly Plans](https://www.capterra.com/p/161355/Petly-Plans/) We wanted to drive more Google reviews of us which has been very successful. Review Source JH Jill H. Practice manager Veterinary Used the software for: 2+ years ### "Best Reminder System " November 21, 2019 5.0 The connection with the clients in the app is great. They can request medication refills, view results and request an appointment that frees us up on the phone and saves time. Pros It has an app that connects the client to the vet hospital. The reminder system and confirmations are great. Cons Pet Desk is always working on improving and finding the most up to date helpful program. Not much to dislike. Reason for choosing PetDesk The app capabilities Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) The app Review Source Ronald B. Practice Manager Veterinary Used the software for: 1-2 years ### "Excellent, couldn't ask for better customer service and ease of use. " November 7, 2017 5.0 return on investment can be tracked, decrease in labor on reminders and refills. Pros Reviews that prompt for yelp and google reviews, updates on any potential bad reviews, and the amazing customer service that listens to suggestions and implements them Cons I wish the loyalty program would be more multilocation friendly, also wish we could customize surveys out to clients. Review Source SR Sarah R. Office manager Veterinary Used the software for: 1-2 years ### "Great for reminders and client app" June 3, 2021 5.0 It's easy to use. However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways. Pros The clients can see all of their medical records. They can request medications from the app. They can see their blood work results as soon as they are done. Cons When the clients update their information it doesn't automatically update in cornerstone. It would make things more efficient if it could. Reason for choosing PetDesk The app Review Source ML Melisa L. Assistant Manager Food & Beverages Used the software for: 2+ years ### "Easy Access to Information" December 22, 2022 4.0 I really enjoy using Pet Desk and being able to access all of my pet's records without having to dig through old files or call the vet for more information. Pros Pet Desk makes it super easy to review all my pet's information in a snap. I can browse prescriptions, previous appointments, bloodwork, confirm appointments, etc. Cons This software works best when all parties are using it for multiple features. Many of those that I connect with do not use Pet Desk to it's maximum therefore it's hard to fully integrate it into all of my vet needs. Review Source BW Barbara W. Manager Veterinary Used the software for: 2+ years ### "Great for veterinary practices!" October 10, 2022 4.0 Pros The two-way texting feature is great. Easy for clients to use the app and schedule appointments. Ease of use. Clients love the loyalty program offered. Cons The program doesn't integrate with the software system. Review Source LM Linda M. office manager Veterinary Used the software for: 2+ years ### "Love Pet Desk - Can't remember working without it" July 1, 2019 5.0 Pros Ease of use. Cuts down on phone time for front office staff. Easy, quick, and efficient contact with clients, who love the service and its convenience. Really like the reports provided from reviews to graph charts. Cons Nothing. It is all it says it is and more. Alternatives considered [VitusVet](https://www.capterra.com/p/143459/VitusVet/) Reason for choosing PetDesk Recommendation from collegue Review Source Similar Products Featured