# Page 4 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166086/PetDesk/reviews

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PetDesk

4.7 (180)

[View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/)

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Last updated February 13th, 2026

# Page 4 - Reviews of PetDesk

## Showing most helpful reviews

Showing 76-100 of 180 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LY

Lesley Y.  
Practice Manager, RVT  
Veterinary  
Used the software for: 1-2 years

### "It has been great! "

November 15, 2017

5.0

We are a very busy clinic and this has freed up a lot of time for all of our employees. No show appointments have been reduced, which is always good.

Pros

Easy to schedule appointments without being on the phone. It's been great as far as communicating with our clients via text or email. Not having to send reminders has been pretty awesome too.

Cons

Not being able to make adjustments to client info. It would be nice to be able to change/add a phone number or email address right away, rather than wait for info. transfer/update with practice management software. It would also come in handy with deceased/euthanized pets, to be able to change settings on them right away also.

Review Source

AB

Amy B.  
Practice manager  
Veterinary  
Used the software for: 1-2 years

### "Kayla Thompson is always very helpful when I call with questions!"

May 4, 2018

5.0

Pros

The ease of confirming appointments and the reviews are so easily excessible. The ease of corresponding with clients and the PetDesk app is something the client's really enjoy.

Cons

I do not like the format for medication requests and refills. Although I have been told that it has been updated and that clients need to update their app to see that it is a better system, I am not seeing it. I don't like how it comes in as a appointment request and that there is not a field for quantity. For example we have several clients that request their pet's monthly heartworm and flea & tick preventive medication but always fail to mention how many they want. This is a medication that usually varies as to the quantity due to what client's can spend at that time. So we still need to contact them before we can complete the request.

Review Source

GA

Geri A.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Ease of use and the capability of various modes of communication."

April 20, 2021

5.0

Pet Desk definitely saves time and takes the burden of reminder calls off our already overwhelmed reception staff.

Pros

Not having to generate our own reminders and the new ability to communicate via text message. Communication has become even more important due to the fact that COVID has forced us to deliver curbside service.

Cons

Depending on which household member registered on the App the information in our practice management software didn't always sync correctly due to inconsistent e-mail addresses.

Review Source

Kirsten F.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "PetDesk is fabulous!"

September 28, 2018

5.0

I have nothing but wonderful things to say about PetDesk, their software, their app and definitely their customer service. They quickly get back to you with a solution and any help you need.

Pros

The ease of use and the app is aesthetically pleasing. That was the biggest draw. Visually it was appealing and super easy for clients to use.

Cons

That it didn't integrate initially with Impromed Infinity, but now it does! Yay!

Review Source

WW

Wanda W.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "PetDesk works for us"

April 19, 2021

5.0

Less phone calls, easy scheduling, the mass messaging is very helpful. Our clients love it. Many new clients are downloading the app even before their first appointment.

Pros

Online notification of appointment requests. Cuts down on phone calls tremendously.

Cons

Integration with the cloud version of our software is my only wish. Waiting for integration with VTech Prime so that we can move to the cloud. We will not move our software without PetDesk.

Review Source

KS

Kelly S.  
Office Manager  
  
Used the software for: 2+ years

### "Our online reviews have increased so much since we starting using PetDesk. "

November 10, 2017

5.0

Pros

Their customer service is wonderful! They get back to you instantly and will take any suggestions for improvements seriously. We have so many new clients request appointments using the app (up to 10 a week), we might have a no show or two but we still gain quite a few new clients a month.

Cons

It would be nice if new clients were required to fully fill out the patient information fields. Its hard to make an appt not knowing what kind of animal, how old, etc. Notes for sick visit requests should be required too. We get many sick visits for new clients with no explanation of why they are sick.

Review Source

PA

Prizcilla A.  
Front Office Manager  
Veterinary  
Used the software for: 1-2 years

### "Petdesk review"

January 13, 2021

4.0

Overall Good, some updates are needed.

Pros

The Point system for clients, and also it collects New client info in advance for us.

Cons

The texting is a big issue, not being able to have easier access to the texting seems to be a delay

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

We wanted to use pet desk for appointment scheduling, the reward system and now texting to keep everything on 1.

Review Source

DB

Demy B.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Useful & Efficient"

January 29, 2019

5.0

We appreciate the ease of PetDesk and our clients appreciate the ability to be in control of their pet's information (scheduling, vaccine reminders, medication refills).

Pros

Ease of use, my staff is able to handle emergency calls while simple visits and medication refills can be scheduled online. Also, it has freed-up the staff from having to call 25+ appointments per day and sending emails by confirming via text message and email!

Cons

Clients often try to schedule appointments when the schedules are already full to capacity or during lunch time. But it is easily remedied with a message through the app of a phone call.

Review Source

JK

Jessica K.  
office manager  
Veterinary  
Used the software for: 6-12 months

### "Love Pet Desk"

June 17, 2019

5.0

Clients really do use this. It was hard to imagine not having an app for our clients!

Pros

Our clients love the convenience of Pet Desk. They can schedule appts/fill medicine without a phone call. It really frees up a lot of phone time for our front desk staff.

Cons

Sometimes clients will receive a confirmation for the wrong time. It has happened a few times, and not necessarily because there was a change in appointment day/time. Not sure what some of the kinks are, but generally, we are happy with Pet Desk!

Review Source

Response from PetDesk

June 18, 2019

Thanks Jessica! We're so glad to be able to help save time for your front desk staff and give your clients a convenient way to engage with your practice though the app! Also, we'll make sure to investigate those kinks you're experiencing with confirmations.

MM

Mary M.  
Client Services  
Veterinary  
Used the software for: 6-12 months

### "Pet Desk is Awesome!!"

January 12, 2021

5.0

Communication. The texting feature is used a lot.

Pros

The entire staff likes using PetDesk. The ease of use for our staff and clients is remarkable. The Client Support is always helpful, kind and very knowledgable. We switched from ePetHealth and we couldn't be happier. PetDesk has a lot more features and the texting capability is super handy. Thank you PetDesk Staff!

Cons

Not applicable. We would not change a thing.

Reason for choosing PetDesk

PetDesk was recommended by a friend of the pracitce owner. She was right, PetDesk is great.

Review Source

RM

Rebecca M.  
Office Manager  
Veterinary  
Used the software for: 1-2 years

### "We've have had wonderful experience with PetDesk. Super satisfied!"

May 4, 2018

5.0

We LOVE that our clients can request appointments and med refills online, or on their phones. The clients love that they can confirm their appointments through text and email. It makes our jobs so much easier, and with just a glance with their back office information we can see how we are doing compared to other clinics!

Pros

Very attentive to our needs! Setup was fairly quick and painless. They were able to integrate with our chosen Cloud veterinary practice management software easily.

Cons

There are still some glitches, but when addressed the PetDesk team gets right on it to clear any issues.

Review Source

LB

Laura B.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "We love PetDesk!"

June 24, 2019

5.0

I love dealing with PetDesk. The customer service is amazing! You seriously will not meet a better group to work with. I recommend PetDesk on all of my manager social media platforms.

Pros

The ease of use for our clients is by far the biggest pro! Our clients love that they can put their pet's pics right on the app and that they have access to vaccine records and reminders. PetDesk has made our lives so much easier!

Cons

Sometimes we have clients that receive appointment reminders for appointments that they have already changed, but that happens very rarely.

Review Source

ST

Sara T.  
Practice Manager  
  
Used the software for: 6-12 months

### "We switched to PetDesk from another reminder system and couldn't be happier with the results."

May 3, 2018

5.0

Pros

I enjoy the ease of use and clean design of the dashboard and app. Its much "more" than a reminder system. It was easy to get set up and started. Our clients have enjoyed the app and loyalty program. I really love the review system which has helped increase our Google reviews. They provide "non-compliant" list that helps you identify and contact lost clients to get them back in. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

Cons

There isn't a whole lot I don't like about PetDesk. Cost-wise I believe it is a good value and comparable to other services, but not necessarily "cheap" when you add the cost of postcards. A few clients have complained about getting too many emails, but this is extremely easy to customize a client's communication preferences.

Review Source

CK

Charleen K.  
Hospital Manager  
Veterinary  
Used the software for: 6-12 months

### "PetDesk makes it easier"

April 19, 2021

5.0

Pros

We use PetDesk every day to communicate with our clients. Texting, emailing, and direct messaging cuts down the time we're on the phone taking care of business that can be done online. We also use their Mass Messaging feature to reach out to clients when we have something that needs to be communicated to a group, rather than an individual. We love how owners can upload photos of their pets, which we can then use in our internal medical software and records. The Loyalty Program feature is new to us, but we're growing it every month & our clients are loving it.

Cons

I wish 2-way texting was part of the routine package, and not a separate & extra fee.

Review Source

AB

Amanda B.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "Curbside Chaos"

January 13, 2021

5.0

Pros

Pet Desk offers easy integration with our Avimark software. It has been an essential tool to helping our staff keep pace during our "Curbside Chaos". Pet Desk has decreased the number of calls coming in, ability to keep connected with our clients, and a great reminder system.

Cons

Overall, we are happy with the service.

Review Source

MD

Michelle D.  
Lead Receptionist  
Veterinary  
Used the software for: 2+ years

### "Petdesk is Great!"

July 8, 2019

5.0

PetDesk has saved a lot of time for our receptionists. They no longer have to call every single appointment and send out reminder cards every month.

Pros

I like the ease for clients to schedule appointments, request refills, and see when their pets are due for items. The reminders are great as well

Cons

The inability for the reviews to go to google/yelp

Review Source

VR

Verified Reviewer  
Customer Experience Manager  
Medical Devices  
Used the software for: 2+ years

### "One of the best apps out there!"

December 14, 2019

5.0

5 stars all around! Super user friendly & never has any technical issues.

Pros

The app is beautifully designed and so user friendly! I worked at a doggy daycare facility so having access to PetDesk while working with dog owners & vets made life so much easier when searching for vaccines. I live in San Diego where PetDesk is headquartered, so lots of vets use this platform, which means lots of owners use it too. So great when searching for vaccines & other health information.

Cons

There's literally nothing I don't like about this app! They've done a really good job of keeping that communication line between pet owners & vets

Review Source

JP

Justin P.  
Lead Client Care Representative  
Veterinary  
Used the software for: 1-2 years

### "PetDesk Software Review"

March 28, 2021

4.0

PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.

Pros

PetDesk Support is usually very quick to address any issues that might arise, and are generally helpful and friendly.

Cons

Some improvements could be made in clarifying documented conversations and messages between clients and staff, it is not always very clear who was speaking when and what order events happened in.

Review Source

RR

Richard R.  
Veterinarian / Owner  
Medical Practice  
Used the software for: 1-2 years

### "Vet review of PetDest"

January 30, 2019

5.0

The support team is amazing and always there when you need them. They have helped us with our website, and online presence. The app usage has been wonderful for our younger clientele. Overall, it has been the easiest change our business has done and has been great to use for everyone.

Pros

We like how much our customers enjoy using this app. It is easy for us to use / review. It is incredibly helpful at getting us online reviews. Also, customers love to put photos of their pets up and this is a great way to do that and track their "family" members health.

Cons

I believe it is being worked on, but the lack of availability for an owner to choose a specific doctor when making their appointment.

Review Source

DR

Diana R.  
Co- Owner/practice manager  
  
Used the software for: 2+ years

### "Invaluable tool. Clients love it."

May 12, 2018

4.0

We can help clients without the phone as we are able to get to them. Clients contact us at their convenience.

Pros

Rapid support. Problems solved the same day. If I can't find the solution for a client, support takes care of the issue.

Cons

Redundant email/text. Some clients have said too many per visit. But some still miss appointments. We frequently have clients come in at the correct time but wrong day, usually one week early. They don't see the date of the month as much as day of the week.

Review Source

RJ

Rachel J.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "Overall Satisfaction"

February 5, 2019

4.0

Very Satisfied with the software.

Pros

The ease of use. Multiple functions available for use of practice Account manager keeps us informed and is very knowledgeable. She is great!

Cons

Submission for mass messages takes 24-48 hours and are not available for submission over the weekend.

Review Source

KH

Kristen H.  
Veterinarian/Owner  
  
Used the software for: 2+ years

### "I use this app for reminders, health records and for my clients to schedule appointments."

March 7, 2018

5.0

We get more clientele coming to us and are picking up those with outdated vaccine histories because of its ease of use.

Pros

I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have, while being convenient for the client.

Cons

I wish we could have access to all of the medical history and be able to transfer it to another veterinarian in the instance that a patient is out of town at another clinic.

Review Source

SH

Scott H.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Increases efficiency"

January 18, 2021

5.0

Customer service has been great. One of the best records of all the vendors we work with.

Pros

We are pleased with the automated appointment checks as well as the options for two-way messaging. Clients really like this as well, plus the ability to see pet data on their phone.

Cons

There are some flaws with data reporting and our particular practice management software.

Review Source

JM

Jillian M.  
Assistant Manager  
Veterinary  
Used the software for: 6-12 months

### "Customer Service is ALWAYS helpful and responsive. "

May 3, 2018

5.0

As a user myself, I enjoy being able to just have all the important information I need for my pet at the palm of my hands, day or night. On the business aspect I think its a great benefit to reach out to our busy clients who can't always pick up the phone, but still care a great deal for their pets health and needs.

Pros

I like that PetDesk is user fairly user for our tech savvy clients. The information that is provided for our clients for each of their pets is always helpful for owners to help us keep their pets healthy. Ease of appointment scheduling is a time saver for our busy clients!

Cons

It would be helpful to be able to "opt" clients into the rewards program for them. We have a lot of elder clients whom are not high-tech or have smart phones. It would ease getting all our clients enrolled!

Review Source

BA

Brandi A.  
hm  
Veterinary  
Used the software for: 6-12 months

### "Happy user"

June 3, 2021

4.0

Has been a very good experience once the kinks were worked through.

Pros

Very easy to use. Compliance. The clients overall seem to really enjoy it and like having access to records.

Cons

The cost is very high monthly. Wish it was a bit cheaper. Would be more likely to leave a higher review.

Review Source

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