# Page 6 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (180) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Page 6 - Reviews of PetDesk ## Showing most helpful reviews Showing 126-150 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Liz F. Veterinary Assistant Veterinary Used the software for: 1-2 years ### "This is the first app we've used as a clinic, and it's been great!" May 4, 2018 5.0 Less phone calls, easier/faster way to communicate with clients Pros Really intuitive and easy to use. All the latest updates have just made it even better. Now can have separate clinic hours from appointment hours, which makes scheduling even easier! Cons Wish clients could access a bit more info about their pet's medical history. Possibly an easier way for clients to request a multi-pet appointment would be nice too. Review Source NG Nicole G. Manager Veterinary Used the software for: 1-2 years ### "PetDesk in a small animal clinic" February 6, 2019 4.0 The thing we really like best is that our clients can request appointments outside of our normal business hours! Pros It's very easy to use the dashboard! New staff has no problem catching on. Cons I wish it had a little more functionality. Review Source TD Tammy D. Receptionist Used the software for: 6-12 months ### "Easy to download/use. Employees and clients also really enjoy it too." December 20, 2017 4.0 Pros Incredibly easy to use. Can make multiple appointments in the time it takes to complete one phone call. Customer Service chat is convenient and helpful. I really enjoy using the app and wish more clients would download it. Get a lot of comments from staff and clients about ease of use. Cons Have had a couple issues with clients getting reminders via app that have already been completed. Customer support has never really been able to pinpoint the cause. Could just be user error. Otherwise, there isn't much I don't like about this software. Review Source BB Beth B. Vet Tech Veterinary Used the software for: 1-2 years ### "Petdesk Review" February 1, 2019 4.0 Still needs slight changes, but definitely a great resource. Pros Easy to use, convenient for us and customers, pushes reminders about treatments that are due, allows clients to confirm appointments. Cons You can't shut off appointment requests the night before if fully booked. Also can't shut off appointment requests for certain times if for say we have surgery in the morning and don't take appointments. Review Source SU Shannon U. Practice manager Veterinary Used the software for: 6-12 months ### "Awesome!!" April 19, 2021 5.0 It has saving numerous hours of manpower and has made curbside check-in much smoother. Pros Really love the text messaging feature, it has made our work lives so much easier. Cons I wish that videos would come through on the text messaging, most will not play. Review Source AJ Alyssa J. Client Service Manager Veterinary Used the software for: 1-2 years ### "Overall very user friendly and straightforward " November 7, 2017 4.0 Pros user-friendly interface; appointment scheduling and cancellations are simple; the new ROI report is a cool feature Cons The character limits for sending direct messages or responding to appointment requests are often too restricting and we can't fit necessary information in those messages. The reviews requests are sent too frequently, as well, and can be irritating to clients. Review Source AR Aurora R. Medical Director Veterinary Used the software for: 1-2 years ### "BCVH Review of PetDesk" January 13, 2021 4.0 Fabulous Pros Creates another option for client contact beside phone calls Cons Having a little more characters to be able to send text questions, or being able to send an attachment via text Review Source AH Amy H. Head Technician Veterinary Used the software for: 6-12 months ### "Easy to Use" February 6, 2020 5.0 Electronic communication with our clients has been made easy with Pet Desk. Pros I love that clients can request and confirm appointments on the app. Also that we can text them from the app. Cons I don't have a least favorite about this product. I love that clients can review us, request appointments, request medication refills and confirm appointments. Review Source MM Maria M. Office Manager Veterinary Used the software for: 2+ years ### "Good tool but missing key pieces" January 29, 2019 4.0 Lightened load from volume of calls Pros Ease of use, for both clients and us. Like the one question feedback Cons not getting enough info at initial contact with new client. We always end up having to call to fill in the blanks Review Source SR Sheila R. Veteeinarian Veterinary Used the software for: 1-2 years ### "Great reminder system " January 29, 2019 5.0 Get system to offer to clients, easy to use and love the ability to text and send photos through the app Pros PetDesk is easy to use, offers a great reminder platform, as well as a great way to text clients through the app Cons I do not like that it does not link to practice management software, so we need to take additional steps to document communications through petdesk with clients Review Source CH Cass H. Practice Manager Veterinary Used the software for: Less than 6 months ### "Great for medication refills!" July 1, 2021 4.0 Pros The medication refill option has been great and so has texting. Cons We had to opt out of the online scheduling because we were getting too many clients thinking that they could come in whenever they wanted to for everything from tech appointments, sick pet appointments, wellness exams to even surgeries. Reason for choosing PetDesk Pet Pro just launched and Petdesk has been used with the company for awhile now Review Source CS Charly S. Veterinaran/President Used the software for: 6-12 months ### "My clients love PetDesk and I do too! I know that it has helped my clinic start-up grow!" May 7, 2018 5.0 great compliance and a growing business Pros I love the texting/direct message capability, my clients LOVE their reminders on their phone, and the ability to schedule appointments whenever they want. I also like the reviews it can generate. Cons I wish it would set up that we are only open two Saturdays a month. It would be great if it had some vetted client education material quick on there that would then link to calling the vet if needed. Sometimes clients accidentally send messages to Petdesk themselves vs us. Review Source Rafet A. Zoom Meeting My virtual meeting tool! Non-Profit Organization Management Used the software for: Less than 6 months ### "PetDesk your ready to get vet. service app!" May 26, 2021 5.0 PetDesk is a very user friendly and convenient software to track down your pet helth and caring. I strongly recommened this software to you. Pros PetDesk is a modern software for your pet animal care and management. This is an amazing tool for the new pet lovers and also for those have pets . This will offer you 24 hour and 7 days service. PetDesk provide you easy doctor appoinment service as well as ready solution to your pets . You will get to knoe the correct diet,nutrient, and proper management guideline too. As well as vaccination schedule too. Cons So far we are happy with this software. We were in a hurry for such apps that provide pet care Review Source Mindy K. Special Education Teacher Education Management Used the software for: 1-2 years ### "All of my information in one place" December 6, 2019 5.0 I would recommend this app to any new pet owner. It's a great way to keep track of their records and have it on you at all times. Pros I love that I have everything I need to know about my dog right there on my phone. My dog is now two, but when I got him at six months, there was so much to keep track of. I have it all on my phone with PetDesk. Cons I haven't had any trouble with PetDesk. I've had everything I need right at my fingertips. It even lets me put in a picture of my dog. I love it. Review Source KM Kim M. Office manager Veterinary Used the software for: 1-2 years ### "Love this app" May 4, 2018 5.0 Clients enjoy that they can message us through their app and see what vaccines their pet is due for. Pros I love that you can see vaccinations, rabies tag number, microchip numbers and that you can put pics of your pets on there. Cons There is nothing bad I can say about this app. It is great. I love this app and I recommend it to all our clients. Review Source HH Haley H. Hospital Administrator Veterinary Used the software for: 2+ years ### "Excellent customer service and great, client friendly product" November 7, 2017 5.0 Pros Client focused, easily customizable, customer service is excellent-- Company continues to grow and customer service has had zero drop off Review Source AS Amy S. Owner Veterinary Used the software for: 6-12 months ### "Excellent App" June 24, 2019 5.0 Pros Easy for our staff and clients to use and has the features we were looking for. Cons We have been really happy with the program. The only change I would like would be the ability to see which clients have downloaded the app during any given timeframe. Review Source AW Angela W. Practice Manager Used the software for: 6-12 months ### "user-friendly so far we are happy" May 3, 2018 5.0 Pros Customer service is great, fast and friendly. Also like the website design and features. Ap very user friendly for the clients Cons Doesn't interact with our appointment book in impromed and can't build a more detail survey for client feedback. Would like to be able to text back and forth with the client in the text box vs receiving all their responses via email. Would like to text clients without the app being downloaded on their phone. Review Source sG sarah G. Manger Veterinary Used the software for: 1-2 years ### "Pet Desk has been amazing!!" November 11, 2017 5.0 Pros Very Easy to book appointments refill and get updates as well! and well updating clients and the customer support has been amazing Cons i have not cons it really has been great! The only thing i seem to have a issues with is sending pictures to clients but that is all Review Source JF Jessica F. Manager Used the software for: 1-2 years ### "We have had a great experience!" November 8, 2017 5.0 Pros Great tool for clients and easy to use. We love being able to have a second form of communication for our clients. Cons When a client request appointment the don't get an alert would be nice to have alert we replied. Everything else is doing well. Review Source MO McKenzie O. Practice Manager Medical Practice Used the software for: 1-2 years ### "Love this service!" May 3, 2018 5.0 Pros This is easy to use, our clients love it, and it have made compliance go way up. I would recommend this to all clinics. Cons I wish people could be prompted to leave Facebook reviews. There really isn't anything else I dislike about this service. Review Source NS Nancy S. Office Manager Veterinary Used the software for: 6-12 months ### "Best software ever!" June 24, 2019 5.0 It works great. Pros Very easy to use from the veterinary office side and from the client of the veterinary side. Love that I get text to remind me of appointments. Cons There is nothing that I don't like about it Review Source JS Jim S. Owner Retail Used the software for: 2+ years ### "Great company - great support" January 29, 2019 5.0 Met at trade show. Offered less work and better communication w/ clients. The customer service is quick and they address the concern in a very prompt fashion. Reminders keep clients coming and they can call to schedule a change, or they cancel digitally. I believe this company has made me more money w/ less work. Pros Keeps my clients reminded that there is an appointment. E-mail blasts keeps our name fresh. Cons Client is unable to access a calendar to secure an appointment. They can only request. Review Source NH Nicole H. Practice manager Veterinary Used the software for: Less than 6 months ### "Client compliance " June 30, 2021 4.0 Customer service is good Pros Easy for clients to confirm or make appointments Cons I wish there were more options to use and also to be able to write more to clients or in a mass message. Reason for choosing PetDesk It was the best option Review Source PG Patty G. Staff Administrator Veterinary Used the software for: 6-12 months ### "Love Pet desk. Ease in using the platform and the clientele love having access to their pets' info." May 3, 2018 5.0 Client reviews and usage Pros Easy to use and get around the site for useful information regarding clients usage. The reviews that clients give our business is helpful to let the team in the direction needed to improve and also as a morale boost. Cons Right now I do not have any negative comments. We have used this program to help us know what we are doing right as well as what to improve on. Review Source Similar Products Featured