# Page 7 | PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (180) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Page 7 - Reviews of PetDesk ## Showing most helpful reviews Showing 151-175 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Deborah A. Practice Manager Used the software for: 6-12 months ### "PetDesk has been a pleasant and easy transition for our staff. " May 7, 2018 4.0 Pros Easy to use and help us track our compliance. We have clients of all ages using the app and loving it! Cons We like to send pictures of our surgery patients after the procedure is complete. However, We are still updating email addresses and there is no easy way to enter the new email address the same day so we can send the picture. It takes 24 hours to update the new info. Review Source JD Jessica D. RVT Veterinary Used the software for: 6-12 months ### "Very quick and easy to understand" May 3, 2018 5.0 Less time making appointments over the phone Pros What I like most about Petdesk is that is allows us to make appointments quicker AND we can approve refills so easily Cons The only think I can think of that I like least about Petdesk is that if we have a client that occasionally goes to another vet hospital that also uses Petdesk, those separate Petdesk accounts can not link together Review Source WS Wes S. ITS Hospital & Health Care Used the software for: Less than 6 months ### "No web interface?" February 6, 2020 4.0 This is a good start to what I'm sure will eventually be a super useful app/system. keep up the great work! Pros The app is a bit limited in functionality and the interface is not intuitive. as a pet owner, you can do most of what you think you can do, it just takes a little while to navigate the app to find the right section. Cons A couple of major drawbacks. First, I really downloaded the app to try and get a vaccination report for my dog to give to the groomer. The information is there, but not in any useful format. I'd like a cleaner listing that I could print or at least screenshot. Second, no web interface - really? Seems like this may just be a novelty app? I work for a hospital chain and no one would take us seriously if we told our patients that the only access we offer to their information was via an app. Why would you limit yourself to the smart phone user interface when you don't have to? Review Source AF Angela F. Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Better than what we had " September 28, 2023 4.0 Pros It has helped free up time for our receptionist and not having to do reminder calls for tomorrow's appointments. Cons I wish you were able to customize some of the features more than yoyu are able. Review Source EA Eleanor A. Veterinarian Veterinary Used the software for: 6-12 months ### "Pet desk" November 7, 2019 4.0 Really nice. Increased client visits, decreased staff work Pros Clients love it. Eliminates reminder work for my staff. Cons Clients get reminders when they've just been in. Review Source DC Derrick C. Graphic designer / Artist Graphic Design Used the software for: 1-2 years ### "An app for your pets! " July 15, 2022 5.0 Pet Desk makes life simpler and worry free! Pros I love that you can book appointments with it. Plus I never need to remember when it's time for the next treatment Cons For some reason I find that the program logs you out too often. Every time I go into the app I have to re login. Review Source BG Bobbie G. Assistant Practice Manager Veterinary Used the software for: Less than 6 months ### "PetDesk is awesome! We must started using it and love it!" May 3, 2018 5.0 Efficiency is the main benefit. We no longer duplicate our work and everything we need is in one place so it's much easier to manage. Pros How easy and efficient it makes everyone's job! Everything we need is in one place so our team is able to easily do what's needed for our clients. Cons The only thing missing is a loyalty program for practices like ours that have several locations but one server. We'd love to be able to reward our clients but, unfortunately, PetDesk can't accommodate this request at this time. Review Source EN ELIZABETH N. BIM Designer Writing and Editing Used the software for: Less than 6 months ### "Great app to have if you have a pet!" July 29, 2021 5.0 A little hesitant at first to get another app but this was a great decision as it's so useful. Pros So easy to use and all of your pets information in one place Cons None yet, hopefully nothing will come up either! Review Source SG Scarlett G. Office Manager Veterinary Used the software for: Less than 6 months ### "I think that this app has worked very well. May of our clients have stated that they like it. " May 3, 2018 5.0 Clients like having access to their records and scheduling appointments without calling. This all helps keep clients in compliance. Pros I like that people can see all of their pets vaccines on their phones. This way they have access 24/7. People like being able to request appointments with out calling. I was concerned making appointments this way would set us up for some issues but very few have come up. Cons It seems to send many review emails. 1 per pet every 60 days seems a bit excessive to me. But this isnt a huge deal, just the only con i could think of. I also would like to see the message history longer than 10 messages. I would prefer to have all the messages saved if needed. Review Source TM Tanya M. Practice Manager Used the software for: 6-12 months ### "Easy to use" November 14, 2017 5.0 Pros Ease of use on clinic end, app is great for owners, support for clinic staff is fantastic. The ability to set custom reminders. Cons I would like it to automatically confirm the upcoming appointments in veterinary software program. Review Source EK Ezra K. Sales Consumer Goods Used the software for: 1-2 years ### "Review for PetDesk" May 25, 2022 5.0 Pros It's easy to use, basically an app to book appoint for your pets. It does give you reminder and shows all your pets information on it. Cons It could be better if they can include all the history of visit and showing what kind of treatment or medical the pets need. Review Source CF Caley F. Administrative Professional Veterinary Used the software for: Less than 6 months ### "Absolutely Wonderful" February 23, 2019 5.0 Pros Amazing customer support and responsiveness. The app and desktop dashboard are very user friendly. Easy to customize and their customer support responds quickly to any updates or changes. Cons Nothing. I think the set up and implementation have been great. If anything maybe more training on the admin side of the dashboard. Review Source VR Verified Reviewer Help Desk Specialist Education Management Used the software for: 6-12 months ### "PetDesk" July 23, 2019 5.0 Pros I LOVE PetDesk! Our vet uses PetDesk to keep us updated on upcoming appointments and gives us notifications on when medicine needs administered. Cons I'm not sure if it was PetDesk or our vet, but we kept getting notifications for appointments that weren't scheduled. Review Source AP Alla P. teacher Education Management Used the software for: 6-12 months ### "PetDesk" December 3, 2019 4.0 I like it and I think it is useful to stay in touch with your vet. Pros I learned about this program from my pet's vet. It was very useful, you can get in touch with your pet, get reminders about appointments, order medication. Very nice. Cons I didn't use it that much unless my pet was sick or I needed to ask a question from my pet's office. Review Source bC brittany C. Controller Construction Used the software for: Less than 6 months ### "Great Way to Organize Pet Appointments and Info!" May 1, 2019 5.0 i did not know about petdesk until our family vet sent us a link. it was already preloaded for vital record details and all i had to do was add pics. i am still playing around with reminders and schedules but so far am very happy! Pros my favorite thing so far is that the software allows me to schedule and sync to my iphone's calendar... even for simple reminders to schedule something like grooming. you can have your family vet info loaded into each pet's profile so you have the most current shot info and important dates all at your fingertips! Cons there isn't much to dislike. the platform is straight forward and serves as a solution for pet owners to have info on demand. Review Source KS Katie S. Group and Premium Sales Manager Entertainment Used the software for: 6-12 months ### "So easy to use!" September 13, 2019 5.0 So helpful! Helps everyone with our Fido Friday events while keeping everyone in our office safe. Pros At my company, we have “Fido Fridays” where we are able to bring our dogs to work with us. PetDesk helps simplify any notifications we need to be updated on as well as making sure HR can see that we have been keeping up with shots. This has increased the safety around the office. I can also use to remind myself of my own appointments with my dogs at a vet. Cons Honestly, I don’t really have anything bad to say about this product. It’s easy to use, and the email reminders are great. Definitely recommend Review Source TT Tracy T. Graphic Designer and Project Manager Design Used the software for: 6-12 months ### "Easy and Handy App for Vet Appointments and Records" April 14, 2022 5.0 If I forget when appointments are needed, or when we last did vaccinations or such, I can easily reference the app, rather than calling the vet office. Pros I like that it has my pets' information in one platform that is easy to reference. Cons I haven't found anything that I don't like so far - it all seems fairly helpful and easy to use. Review Source KM Kaila M. Receptionist Veterinary Used the software for: Less than 6 months ### "I always have a good experience. Never any gltiches" May 7, 2018 5.0 Easily scheduling appointments without having to talk on the phone. and our clients get reminders sent by you. Pros I like that get an email when we get the notifications. I like that the clietns get sent reminders and it makes my life easier not having to call every one of my clients for the next day when half or more of them use pet desk. Cons Sometimes we send alerts to deceased animals, out clients get very upset and respond back to our email. Review Source CS Cassie S. Client Relations Manager Veterinary Used the software for: Less than 6 months ### "Software Review" April 23, 2021 5.0 Pros Having texting capabilities, appointment requests have helped our flow in reception with freeing up the phone lines. Cons What we like least is accessibility to support if an issue arises in the morning. Review Source VR Verified Reviewer Assistant Director of Aquatics Hospitality Used the software for: Less than 6 months ### "Very easy to set up and use" December 16, 2018 5.0 Pros Reminders for upcoming appointments. Reminders for upcoming care needs to make appointments. Cons Nothing - this does exactly what I need it to. Review Source Misty B. Bartender Restaurants Used the software for: Less than 6 months ### "Pet Info" December 27, 2020 4.0 Overall experience with Petdesk is a a GREAT ONE..Really loved how they thought of everything for your pet..Its a great app Pros I really loved the virtual physician I can get for my lovely pets.I love how you can put all of your pets needs in one place. Cons What did I like least about this software,Well nothing .They hit the nail on the head with this one..It has all the information for your pet to be stored all in one place Review Source MW Mick W. Analyst Used the software for: 1-2 years ### "Love this app, but needs a little work" March 11, 2018 3.0 Pros I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses. Cons The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day. Review Source VR Verified Reviewer IT Analyst/Technician Veterinary Used the software for: Less than 6 months ### "Petdesk Review" November 26, 2019 4.0 This is fantastic software. If you are interested you should try a demo to see what you are missing. Pros Helps provide rapid support as support helps solve issues if I can't. Can schedule appointments and fill medicine without having to make a phone call. This connects the client to the hospital in a convenient way. Cons There is no way to select a dr when making an appointment. There is really nothing else to complain about here. Review Source VG Van G. Assitant manager Apparel & Fashion Used the software for: 1-2 years ### "Motherly" April 11, 2019 5.0 Pros I can keep track of all my pet records and important dates in one place. The reminders for appotintments is ideal. Cons Not every pet hospital is using the software so not all the components are functional. Review Source DH Deanna H. Admin. Assistant Veterinary Used the software for: Less than 6 months ### "Great assistance through the whole set up process!" September 29, 2017 5.0 As a hospital, it has helped us give another avenue of communication for our owners to reach out to us for the simple tasks that they may need to set up. Pros User friendly for both the set up & for the clients. Simple & to the point information on both ends helps trying to figure out how to use or how to read things easier. Always had timely help with any questions that I had for myself or for users. Cons Would like to see a little more medical history details (IE: labs, radiographs) be able to populate for owners. Would be nice for fully integrated hospitals that are paperless. Review Source Similar Products Featured