--- title: "Zadarma Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zadarma Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/166095/Zadarma/" page_type: "product" language: "en" --- # Zadarma Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zadarma ## What is Zadarma? Having a comprehensive telephone system is essential for businesses across all industries. With Zadarma you can open virtual international offices from anywhere in the world in a matter of minutes with a help of phone numbers in over 100 countries. A choice of mobile, landline and toll-free numbers allows any company to find the best fit at an attractive rate. ## What is Zadarma used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 69% Neutral 7% Negative 24% Starting price $2 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zadarma?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zadarma.com/en/&name=Zadarma) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zadarma 3.8 (70) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $2 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (68) Ease Of Use 4.6 (698) Value For Money 3.7 (55) Value For Money 4.2 (678) Customer Service 3.2 (56) Customer Service 4.6 (648) ## Zadarma alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166095/Zadarma/alternatives/) ## FAQs about Zadarma Overview ### Which roles and teams benefit most from Zadarma? Zadarma is most used by business owners, C-suite leaders, managers, and team leads who need reliable cloud calling for customer communication. Operations and administrative teams use it to handle inbound and outbound calls efficiently, while executives rely on it to control telecom costs, oversee distributed teams, and streamline business communications. Answer based on 67 reviews Overview ### What company size and industries is Zadarma built for? Zadarma is built primarily for small businesses, which make up 81% of reviewers, with strongest adoption in Marketing and Advertising at 27%. It also serves midsize businesses at 16% and enterprises at 3%, with additional use across Information Technology and Services at 11% and Education Management at 8%. Answer based on 69 reviews Features and Usability ### What are the key features of Zadarma? Zadarma includes core calling tools such as VoIP, virtual numbers, call routing, IVR, call recording, and SMS messaging. Differentiator features include cloud PBX, SIP trunking, call queues, and CRM integrations. Reviewers often focus on international calling, webphone and mobile access, call quality, and straightforward setup for extensions. Answer based on 45 reviews Limitations ### Does Zadarma have bugs or reliability issues? Zadarma works reliably for many teams’ everyday calling, IVR, routing, and CRM logging, but issues still come up. Remote teams and small businesses often mention stable call handling, while some users run into app glitches, confusing setup, SMS sender problems, verification blocks, or support delays when troubleshooting technical problems. Answer based on 21 reviews Pricing ### How much does it cost and what fees or limitations are included? Zadarma starts at $2/month for virtual phone numbers, with an Office plan at 22/month and Corporation at 44/month. Reviews often call the pricing fair and good value, especially for virtual numbers, but some report confusion around bundled minutes, destination-based calling charges, and occasional prepayment requirements. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Zadarma integrate with? Zadarma integrates with 12 third-party tools and platforms, including Bitrix24, HubSpot CRM, Kommo, MS Dynamics, Microsoft Teams, Salesforce Sales Cloud, Shopify, Slack, Telegram, Zendesk Suite, Zoho CRM, and Meta for Business. These integrations cover CRM, collaboration, messaging, and customer support workflows. Answer based on 6 reviews Getting Started and Support ### How good is Zadarma customer support? Zadarma provides workable customer support for basic setup and call management, but response quality feels inconsistent. Small business teams often like the platform’s flexibility and stable phone service, while others report slow replies, difficult verification, and limited guidance when account, number activation, or configuration problems affect daily business communication. Answer based on 45 reviews Getting Started and Support ### What training and onboarding options does Zadarma offer? Zadarma provides documentation for teams getting started with the platform. This written material supports self-paced reference for setup steps, feature explanations, and ongoing use guidance. No other training formats are listed in the catalog data. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zadarma offer, and how do users rate the experience? Zadarma offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some report fast, helpful setup assistance and strong guidance, while many describe slow replies, verification delays, unclear communication, refund disputes, and unhelpful responses when service problems affect business use. Answer based on 29 reviews ## Features AI summary Based on 2,206 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Zadarma supports all three features that reviewers rate highest: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities give businesses a reliable way to handle internet-based calling, direct calls to the right teams or agents, and keep track of call quality and performance, helping businesses improve communication efficiency and service oversight. VoIP Connection 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.6 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Contact Management 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Zadarma 65 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Pipeline Management: Pipeline view and tracking lead status - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (68) 3.8 Based on 68 reviews ## Pricing Value for money 3.7 (55) [View pricing plan details](https://www.capterra.com/p/166095/Zadarma/pricing/) Virtual phone numbers $2.00 Flat Rate,Per Month It includes: - SMS - Mobile numbers - Toll-free 800 - Local phone numbers - Virtual numbers - SIP numbers - VoIP numbers Standard $0.00 Office $22.00 Flat Rate,Per Month It includes: - Virtual numbers - Video conferencing - IVR - Customer support - Speech recognition - CRM - Cloud storage - Callback widget - Up to 10 users included - API - Free integrations Corporation $44.00 Flat Rate,Per Month It includes: - CRM - API - Virtual numbers - Customer support - Up to 20 users included - Free outgoing minutes - Speech recognition - Video conferencing - Cloud storage - IVR - Callback widget - Free integrations eSIM $5.00 Flat Rate,One Time It includes: - eSIM - Mobile data only Value for money 3.7 (55) 3.7 Based on 55 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (56) 3.2 Based on 56 reviews ## User reviews Overall rating 3.8 Based on 70 reviews Filter by rating 5(40) 4(8) 3(5) 2(4) 1(13) Mentioned topic Sorted by most recent AN Anonymous User Senior Executive Marketing and Advertising ### "Practical and easy to use solution for managing daily business communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 27, 2026 Our team started using Zadarma to simplify our communication setup, and it has been working well in our day-to-day operations. The platform handles calling functions reliably and helped us organize communication more efficiently compared to our previous setup. It also felt easy enough for our team members to start using without needing extensive training. Pros We appreciated how straightforward the setup process was, along with features like call forwarding and virtual numbers that made communication easier to manage. Cons The platform already provides a solid feature set for regular usage, and a few additional reporting options could make long-term tracking even more convenient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Katia T. Administrativa Computer Software ### "Servicio eficiente y confiable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Pros Experiencia satisfactoria, con excelente relación calidad-precio, tarifas competitivas, variedad de funcionalidades para telefonía IP y configuración inicial sencilla. Calidad de audio estable y soporte técnico rápido y profesional. Cons Nada en particular, no hemos tenido ninguna dificultad ni problema hasta el momento. Todo ha sido rápido e intuitivo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "Reliable communication platform for handling business calls more efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 13, 2026 We started using the Zadarma to manage our business communication more effectively especially for handling incoming and outgoing calls across different teams so far the experience and has been smooth and it help us reduce the complexity of managing called through separate systems the setup process was easier than expected and once everything was configured the platform work consists for a daily operations. Pros We like the availability of virtual numbers and call routing options since they gave us more flexibility in setting up communication according to our business requirements. Cons The platform already covers most of our daily needs well and having a few more onboarding resources could make the initial set up process events more of a new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "Practical VolP platform suitable for teams looking for simple communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 11, 2026 We started using the Zadarma as a straight forward VolP solution, and it has delivered consistently. it allows us to manage calls efficiently without any technical knowledge or set up time. Pros The platform has been reliable in our experience, and the ease of integration with existing workflows made it convenient for a team to adopt quickly. Cons The overall experience is smooth, and with some additional interface improvements, it could feel more aligned with modern software expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Team Lead Marketing and Advertising ### "Flexible communication tool with features that support daily business operations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 4, 2026 We will using the Zadarma for sometime now, and it has been a flexible option for managing our calls and overall communication flow. It fits into our daily work white well and handles are basic requirements without any major issues so far. Pros One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs. Cons The system works fine for what we need, and over time having a few more advanced customisation option could make it even more adaptable for different use cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Team Lead Marketing and Advertising ### "Cost effective VoIP solution that works well for small and growing teams." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 We’ve been using Zadarma for our calling needs for a while now, and overall it’s been working quite well for us. it does what we expected In terms of cost and functionality, and the setup wasn’t too complicated either which made it easier to get started. Pros From our experience, the pricing is quite reasonable, and having access to virtual numbers along with call management features gives us good flexibility in how we handle communication. Cons Zadarma already offers a decent set of features, and maybe with a bit more detailed documentation or guidance, it could become even easier for new users to understand everything properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "International numbers that actually work well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 6, 2026 We mainly needed local numbers in different countries. Over time we started using more of the platform. Pros Getting international numbers was straightforward. Routing them to one central team works smoothly. Customers are more comfortable calling local numbers. Call quality has been stable in different locations. Billing details are clear in reports. Cons You should monitor pricing for different destinations, and especially for outbound international calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Marketing and Advertising ### "Good long-term choice for international-facing companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 20, 2026 We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. Pros Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. Cons Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pratish J. Online Reputation Management Marketing and Advertising ### "Flexible enough for growing call volume" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 March 18, 2026 We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. Pros The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. Cons The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Marketing and Advertising ### "CRM integration made daily work easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 17, 2026 We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. Pros Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. Cons Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166095/Zadarma/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Voice vs Zadarma](https://www.capterra.com/compare/166095-210592/Zadarma-vs-Voice)