# Zadarma Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zadarma Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/166095/Zadarma --- # Zadarma Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zadarma ## What is Zadarma? Having a comprehensive telephone system is essential for businesses across all industries. With Zadarma you can open virtual international offices from anywhere in the world in a matter of minutes with a help of phone numbers in over 100 countries. A choice of mobile, landline and toll-free numbers allows any company to find the best fit at an attractive rate. ## What is Zadarma used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 64 user reviews Reviews sentiment Positive 66% Neutral 8% Negative 27% Starting price $2 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zadarma?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zadarma.com/en/&name=Zadarma) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zadarma 3.7 (64) VS. [4.7 (859)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $2 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (62) Ease Of Use 4.8 (859) Value For Money 3.6 (53) Value For Money 4.5 (771) Customer Service 3.2 (54) Customer Service 4.6 (790) ## Zadarma alternatives Highest Rated [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (136)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166095/Zadarma/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.3 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Contact Management 3.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage, organize, and store contact information VoIP Connection 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Automatic Call Distribution 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 3.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Zadarma 64 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing System that automatically dials calls Distribute/route/connect calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Access names, contact information, and roles of employees in a centralized repository A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Pipeline view and tracking lead status Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (62) 3.7 Based on 62 reviews ## Pricing Value for money 3.6 (53) [View pricing plan details](https://www.capterra.com/p/166095/Zadarma/pricing/) Virtual phone numbers $2.00 Flat Rate,Per Month It includes: - SMS - Mobile numbers - Toll-free 800 - Local phone numbers - Virtual numbers - SIP numbers - VoIP numbers Standard $0.00 Office $22.00 Flat Rate,Per Month It includes: - Virtual numbers - Video conferencing - IVR - Customer support - Speech recognition - CRM - Cloud storage - Callback widget - Up to 10 users included - API - Free integrations Corporation $44.00 Flat Rate,Per Month It includes: - CRM - API - Virtual numbers - Customer support - Up to 20 users included - Free outgoing minutes - Speech recognition - Video conferencing - Cloud storage - IVR - Callback widget - Free integrations eSIM $5.00 Flat Rate,One Time It includes: - eSIM - Mobile data only Value for money 3.6 (53) 3.6 Based on 53 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (54) 3.2 Based on 54 reviews ## User reviews Overall rating 3.7 Based on 64 reviews Filter by rating 5(34) 4(8) 3(5) 2(4) 1(13) Mentioned topic Sorted by most recent AU Anonymous User Executive Marketing and Advertising ### "International numbers that actually work well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 6, 2026 We mainly needed local numbers in different countries. Over time we started using more of the platform. Pros Getting international numbers was straightforward. Routing them to one central team works smoothly. Customers are more comfortable calling local numbers. Call quality has been stable in different locations. Billing details are clear in reports. Cons You should monitor pricing for different destinations, and especially for outbound international calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Marketing and Advertising ### "Good long-term choice for international-facing companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 20, 2026 We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. Pros Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. Cons Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pratish J. Online Reputation Management Marketing and Advertising ### "Flexible enough for growing call volume" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 March 18, 2026 We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. Pros The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. Cons The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Executive Marketing and Advertising ### "CRM integration made daily work easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 17, 2026 We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. Pros Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. Cons Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Hospital & Health Care ### "Good control over call routing without high costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 16, 2026 We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. Pros Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. Cons It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Senior Executive Marketing and Advertising ### "Simple system that helped us organized out calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 11, 2026 We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. Pros Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. Cons Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Executve Marketing and Advertising ### "Helpful support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable Pros Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. Cons The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed Mahrous A. Founder and Entreprenuer Education Management ### "Terrible CS to use, even if attractive package and good features. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 21, 2025 Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!! Pros Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works! Cons Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 31, 2025 Thank you for your feedback. The number you selected requires address verification before activation, as clearly stated during the purchase process. Since no valid proof of address was provided, the order could not be completed and was therefore cancelled. Your account remains active, and the payment for this order has already been refunded. For any questions, please contact us at support@zadarma.com. Yevhen L. CEO Internet ### "Incompetent and Unprofessional Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2025 We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. Pros Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. Cons – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Thank you for sharing your feedback. Most likely, the issue was related to a mismatch or inconsistency in the submitted verification documents. Please note that our support team operates 24/7, and document verification follows mandatory compliance requirements that apply to all providers. To investigate this case properly, we kindly ask you to contact our support team again and provide your ticket number so we can review the situation in detail and clarify what caused the repeated rejections. You can reach our support team via email at support@zadarma.com or through the ticket system: https://my.zadarma.com/tickets/ We’ll be glad to assist and help resolve this matter. AU Anonymous User Controller de gestión Telecommunications ### "Consigue lo que estás buscando fácilmente y en poco tiempo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 Todo el proceso me ha resultado muy fácil y, cuando he tenido un problema, te lo resuelven rápidamente a través del chat o los tickets Pros Software intuitivo, información clara y de fácil acceso Cons En general nada especialmente importante Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2025 Thank you for the review! [View all Reviews](https://www.capterra.com/p/166095/Zadarma/reviews/) Popular comparisons [Ringover vs Zadarma](https://www.capterra.com/compare/166095-169627/Zadarma-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)