Who Uses This Software?

Individuals, small and medium business companies, large enterprises


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zadarma
  • zadarma.com/en/
  • Founded 2006
  • United Kingdom

About Zadarma

Zadarma is an established home and office phone systems provider. The company has international presence and more than 900,000 clients around the world that benefit from free Cloud PBX, wide range of virtual numbers and cost-effective price plans for international calls. Zadarma offers cloud communication solutions delivering maximum quality and reliability of its products and services.


Zadarma Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Zadarma Reviews Recently Reviewed!


I soon came to appreciate how this VoIP contributes to efficient & economical business communication

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets.

I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed.

In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Cons: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup.

The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

good

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Cons: have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

Great reliable service!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Cons: We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

Over all good.

Dec 04, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Cons: Call routing fiddly to setup, unable to route calls through other providers e.g. forward to 17777123456@callcentric.com.

The service and quality is good, While CS was poor for a while; however lately it was improved

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Cons: While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Overall: easy to use, exception installation and application. moneywise is reasonable

I have been using Zadarma since near the time of their conception and they have saved me THOUSANDS !

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Great value calls from simple to configure software - works from my contact list and integrates with my call logs

Cons: Tends to eat the battery - but I am more than willing to accept this 'problem' in return for the benefits

Overall: Cost savings

Capterra-loader

Don't waste your time

Dec 04, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The service worked. Not the best set of features but it worked and the price was cheaper than I expected.

Cons: Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money.

Overall: The service is cheap, but customer service is HORRIBLE to say the least...