# Zadarma Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zadarma the right Telephony solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166095/Zadarma/reviews --- Zadarma 3.8 (67) [View alternatives](https://www.capterra.com/p/166095/Zadarma/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zadarma Ease of use 3.6 Customer Service 3.2 ## Pros and Cons in Reviews Abida S Team LeadMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs.“ May 4, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service.“ October 21, 2025 Sagar G ExecutveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable“ March 5, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers.“ October 21, 2025 Taha A ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “it allows us to manage calls efficiently without any technical knowledge or set up time.“ May 11, 2026 Yevhen L CEOInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number.“ August 26, 2025 Karan R ManagerMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “Routing those calls to a central team works smoothly, regardless of where staff are physically located.“ March 20, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Extremely inconvenient service, customer care, or uncare, and respect.“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jhon Jaiver S. Developer Marketing and Advertising Used the software for: Less than 6 months ### "The best page for voip services and international number" April 1, 2022 5.0 Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything. Pros They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily. Cons I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls Review Source Response from Zadarma April 5, 2022 Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support. VR Verified Reviewer Manager Marketing and Advertising Used the software for: 6-12 months ### "Good long-term choice for international-facing companies" March 20, 2026 5.0 We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. Pros Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. Cons Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. Review Source Yevhen L. CEO Internet Used the software for: Less than 6 months ### "Incompetent and Unprofessional Service" August 26, 2025 1.0 We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. Pros Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. Cons – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. Review Source Response from Zadarma January 26, 2026 Thank you for sharing your feedback. Most likely, the issue was related to a mismatch or inconsistency in the submitted verification documents. Please note that our support team operates 24/7, and document verification follows mandatory compliance requirements that apply to all providers. To investigate this case properly, we kindly ask you to contact our support team again and provide your ticket number so we can review the situation in detail and clarify what caused the repeated rejections. You can reach our support team via email at support@zadarma.com or through the ticket system: https://my.zadarma.com/tickets/ We’ll be glad to assist and help resolve this matter. VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Flexible communication tool with features that support daily business operations " May 4, 2026 5.0 We will using the Zadarma for sometime now, and it has been a flexible option for managing our calls and overall communication flow. It fits into our daily work white well and handles are basic requirements without any major issues so far. Pros One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs. Cons The system works fine for what we need, and over time having a few more advanced customisation option could make it even more adaptable for different use cases. Review Source VR Verified Reviewer Executve Marketing and Advertising Used the software for: 6-12 months ### "Helpful support " March 5, 2026 5.0 We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable Pros Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. Cons The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern Review Source Ahmed Mahrous A. Founder and Entreprenuer Education Management Used the software for: Less than 6 months ### "Terrible CS to use, even if attractive package and good features. " October 21, 2025 1.0 Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!! Pros Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works! Cons Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains! Review Source Response from Zadarma October 31, 2025 Thank you for your feedback. The number you selected requires address verification before activation, as clearly stated during the purchase process. Since no valid proof of address was provided, the order could not be completed and was therefore cancelled. Your account remains active, and the payment for this order has already been refunded. For any questions, please contact us at support@zadarma.com. VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Cost effective VoIP solution that works well for small and growing teams." May 4, 2026 5.0 We’ve been using Zadarma for our calling needs for a while now, and overall it’s been working quite well for us. it does what we expected In terms of cost and functionality, and the setup wasn’t too complicated either which made it easier to get started. Pros From our experience, the pricing is quite reasonable, and having access to virtual numbers along with call management features gives us good flexibility in how we handle communication. Cons Zadarma already offers a decent set of features, and maybe with a bit more detailed documentation or guidance, it could become even easier for new users to understand everything properly. Review Source VR Verified Reviewer Senior Executive Marketing and Advertising Used the software for: 6-12 months ### "Simple system that helped us organized out calls" March 11, 2026 5.0 We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. Pros Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. Cons Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. Review Source VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "International numbers that actually work well" April 6, 2026 5.0 We mainly needed local numbers in different countries. Over time we started using more of the platform. Pros Getting international numbers was straightforward. Routing them to one central team works smoothly. Customers are more comfortable calling local numbers. Call quality has been stable in different locations. Billing details are clear in reports. Cons You should monitor pricing for different destinations, and especially for outbound international calls. Review Source VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "Practical VolP platform suitable for teams looking for simple communication tool" May 11, 2026 5.0 We started using the Zadarma as a straight forward VolP solution, and it has delivered consistently. it allows us to manage calls efficiently without any technical knowledge or set up time. Pros The platform has been reliable in our experience, and the ease of integration with existing workflows made it convenient for a team to adopt quickly. Cons The overall experience is smooth, and with some additional interface improvements, it could feel more aligned with modern software expectations. Review Source DS Denys S. Consultor de marketing digital Marketing and Advertising Used the software for: 1-2 years ### "Fácil de usar y a un precio razonable." July 17, 2024 5.0 Pros Tienen centralita virtual virtual con un editor que es fácil de configurar, ves todo escenario de llamadas. Softphone es como aplicacion de movil no tiene mucha historia. Cons marcar 00 y el código, aunque se puede configurar, pero si usas diferentes países para llamar no se si es posible que detecte. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Vengo de otra empresa del mismo sector pero es un poco mas cara y calidad de las llamadas no eran mejores Review Source VR Verified Reviewer Controller de gestión Telecommunications Used the software for: 1-2 years ### "Consigue lo que estás buscando fácilmente y en poco tiempo" January 23, 2025 5.0 Todo el proceso me ha resultado muy fácil y, cuando he tenido un problema, te lo resuelven rápidamente a través del chat o los tickets Pros Software intuitivo, información clara y de fácil acceso Cons En general nada especialmente importante Review Source Response from Zadarma January 24, 2025 Thank you for the review! CV Colette V. CCO Retail Used the software for: 1-2 years ### "Vaule for money but some anoying quirks" September 13, 2021 4.0 The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them. Pros The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden. Cons There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this. Reason for choosing Zadarma Price and Pricemodel & Functionality Review Source Response from Zadarma November 9, 2021 Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available. KC Kristen C. Co founder Marketing and Advertising Used the software for: Less than 6 months ### "I am very happy with Zadarma! Five Stars and the customer service is AMAZING" November 5, 2021 5.0 Great! The overall experience has been great! Customer service is amazing, the costs are very competitive, the service works great! I am all around happy with Zadarma and would like to thank them for making my life easier! Thanks Zadarma team :) Pros The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing! They guided me to the correct settings had me set up in less than a minute. The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service. Cons So far I have no issues or complaints about anything. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Call and SMS quality. Review Source Response from Zadarma November 9, 2021 Thank you for the review! If you have any questions or suggestions, please, contact our 24/7 support. FC Fernando C. Desarrollador de software Computer Software Used the software for: 2+ years ### "Gran cantidad de canales de comunicación implementados" November 7, 2022 4.0 Con el fin de facilitarnos la comunicación entre nuestros asistentes virtuales (chatbot) con los usuarios de nuestras aplicaciones, conocimos Zadarma. Nos permitió la interacción entre nuestro software y los usuarios diarios con los que nuestras aplicaciones interactuan. Lamentablemente, por cuestiones de dinero no la utilizamos con tanta frecuencia como antes. Pros Cuenta con un amplio abanico de canales de comunicaciones implementados, por lo que nos facilitó la conexión con herramientas que hemos desarrollado en la empresa donde trabajo. Si bien la configuración es compleja, no se hizo tan dificil de realizarlo. Cuenta con un amplio catálogo de plataformas para vincular. Cons Puede que la configuración de la plataforma requiera de algo de conocimiento para comenzar a utilizarlo. Review Source Response from Zadarma November 9, 2022 Thank you for the feedback. If you have questions, please contact our 24/7 online support. MK Maria K. Designer Design Used the software for: Less than 6 months ### "Not recommended" May 23, 2023 1.0 the worse Pros Unable to used at all, too much promises at the end the feature doesn't work at all Cons Nothing worked for me, so wasted of time and money, they make jokes about your problem, and blame other for they fraud. Duplicate number? and they blame Whatsapp :-D Reason for choosing Zadarma yes, they say this will work, I asked specific for Whatsapp ( for whatsapp bussines) and nothing. More the number that I pay for is a duplicate of an existent number so I am not able to create an account that has confirmation through SMS. I already tried with 4 services and NO WORK AT ALL. Review Source Response from Zadarma May 26, 2023 We are sorry to hear you were not satisfied with the service. Unfortunately, as we are not affiliated with WhatsApp, we are unable to verify whether numbers have been in use. You can request a refund and connect another number. If you have any questions, please contact our 24/7 online support in 7 languages. AL Alex L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Reliable and cost-effective solution " March 1, 2019 5.0 Pros I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low). Cons A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times. Review Source FT Fabrice T. CEO Education Management Used the software for: Less than 6 months ### "Great features and functionality, very poor support!" May 30, 2022 5.0 So far so good. Let's see if it is a long term reliable system. Pros Quite easy to set up and easy to get a new number. Price is fair. Cons Support and integration with bitrix24. Zadarma and bitrix24 are so-called partners but none of them try to help to implement the integration, it is always the other company's problem. So none of them wants to help you. Reason for choosing Zadarma Bitrix24 integration Review Source Response from Zadarma June 10, 2022 We appreciate your feedback DA David A. Director Used the software for: 1-2 years ### "Over all good." December 4, 2017 3.0 Pros Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website. Cons Call routing fiddly to setup, unable to route calls through other providers e.g. forward to 17777123456@callcentric.com. Review Source LB Lior B. Electrical Eng. Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Can't use services because they can't verify my number" August 22, 2019 1.0 Pros \-Absolutely nothing. I had one goal, and the system would not allow me to achieve it. Cons The goal was to use the product for virtual number. But my actual phone number could not be verified for some reason, and because of that they could not provide me with the service. The customer support was atrocious, it was like talking to a bot. The initial responses were same as I was getting from the online form. I had asked the operator to say "potatoes" to prove that they were not a bot. Review Source Response from Zadarma August 27, 2019 Hello Lior, We are sorry to hear that you were not satisfied with our support team. It is true that unless we can verify your phone number, there is no access to the service. It is a matter of security. We have reached out to you via a form on Capterra. Please, reply to the email and provide the email address that you have used to register with Zadarma so we can investigate the problem. Zadarma Team AT ATHANASIOS T. Law office Legal Services Used the software for: 1-2 years ### "Quality Services of Zadarma project" January 31, 2019 5.0 It is a great project which for me personally has opened up my business activities in fields i was not aware at all i could do. Pros Easy installation, no heavy equipment, instant service. Cons Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem. Review Source MB Michael B. Engineering Director Mining & Metals Used the software for: Less than 6 months ### "Zadarma new user.. " March 6, 2022 5.0 Excellent Pros Ease of use, works faultlessly... Looked for simplicity, found it here Cons Nothing currently, need to investigate further early days here... Review Source Response from Zadarma May 23, 2022 We appreciate your feedback. If you have any questions, please contact our 24/7 online support. VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "CRM integration made daily work easier." March 17, 2026 5.0 We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. Pros Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. Cons Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 6-12 months ### "Good control over call routing without high costs" March 16, 2026 5.0 We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. Pros Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. Cons It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. Review Source Pratish J. Online Reputation Management Marketing and Advertising Used the software for: I used a free trial ### "Flexible enough for growing call volume" March 18, 2026 5.0 We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. Pros The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. Cons The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.