# Zadarma Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zadarma the right Telephony solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166095/Zadarma/reviews --- Zadarma 3.7 (63) [View alternatives](https://www.capterra.com/p/166095/Zadarma/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zadarma Ease of use 3.5 Customer Service 3.2 ## Pros and Cons in Reviews Sagar G ExecutveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable“ March 5, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service.“ October 21, 2025 Karan R ManagerMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “Routing those calls to a central team works smoothly, regardless of where staff are physically located.“ March 20, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers.“ October 21, 2025 Karan R ManagerMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “Inbound call volume increased because people are more comfortable dialing a familiar number.“ March 20, 2026 Eugene V Product DirectorWriting and Editing, Self-employedUsed the software for: Less than 6 months. “I find it very upsetting that the instructions of use were not clear enough for me in the begging and where they finance team decide to charge me for half a year use instead of one month or even completely refund me for not using the system.“ May 7, 2024 Ankur M Senior ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “It's helpful that the team can answer from laptops or mobile phones.“ March 11, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Extremely inconvenient service, customer care, or uncare, and respect.“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jhon Jaiver S. Developer Marketing and Advertising Used the software for: Less than 6 months ### "The best page for voip services and international number" April 1, 2022 5.0 Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything. Pros They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily. Cons I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls Review Source Response from Zadarma April 5, 2022 Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support. VR Verified Reviewer Manager Marketing and Advertising Used the software for: 6-12 months ### "Good long-term choice for international-facing companies" March 20, 2026 5.0 We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. Pros Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. Cons Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. Review Source Yevhen L. CEO Internet Used the software for: Less than 6 months ### "Incompetent and Unprofessional Service" August 26, 2025 1.0 We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. Pros Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. Cons – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. Review Source Response from Zadarma January 26, 2026 Thank you for sharing your feedback. Most likely, the issue was related to a mismatch or inconsistency in the submitted verification documents. Please note that our support team operates 24/7, and document verification follows mandatory compliance requirements that apply to all providers. To investigate this case properly, we kindly ask you to contact our support team again and provide your ticket number so we can review the situation in detail and clarify what caused the repeated rejections. You can reach our support team via email at support@zadarma.com or through the ticket system: https://my.zadarma.com/tickets/ We’ll be glad to assist and help resolve this matter. VR Verified Reviewer Executve Marketing and Advertising Used the software for: 6-12 months ### "Helpful support " March 5, 2026 5.0 We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable Pros Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. Cons The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern Review Source VR Verified Reviewer Senior Executive Marketing and Advertising Used the software for: 6-12 months ### "Simple system that helped us organized out calls" March 11, 2026 5.0 We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. Pros Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. Cons Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. Review Source VR Verified Reviewer Product Director Writing and Editing Used the software for: Less than 6 months ### "The system can't send SMS messges" May 7, 2024 1.0 The solution doesn't answer my need. The support team didn't fully refund after I installed the system and used it for 1 hour to understand if it works me. I find it very upsetting that the instructions of use were not clear enough for me in the begging and where they finance team decide to charge me for half a year use instead of one month or even completely refund me for not using the system. Pros I don't need a SIM card and could do everything from my own phone Cons On small letters it says that the service doesn't send SMS messages in USA only receive one. I needed both Switched from [Tellow](https://www.capterra.com/p/193425/Tellow/) Because you can't send SMS via their solution Review Source Response from Zadarma May 13, 2024 Greetings! We're truly sorry to hear about the inconvenience you've experienced. We're glad to see that the issue has been resolved, and refunds have been processed accordingly. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding. Ahmed Mahrous A. Founder and Entreprenuer Education Management Used the software for: Less than 6 months ### "Terrible CS to use, even if attractive package and good features. " October 21, 2025 1.0 Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!! Pros Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works! Cons Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains! Review Source Response from Zadarma October 31, 2025 Thank you for your feedback. The number you selected requires address verification before activation, as clearly stated during the purchase process. Since no valid proof of address was provided, the order could not be completed and was therefore cancelled. Your account remains active, and the payment for this order has already been refunded. For any questions, please contact us at support@zadarma.com. VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "CRM integration made daily work easier." March 17, 2026 5.0 We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. Pros Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. Cons Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 6-12 months ### "Good control over call routing without high costs" March 16, 2026 5.0 We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. Pros Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. Cons It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. Review Source Pratish J. Online Reputation Management Marketing and Advertising Used the software for: I used a free trial ### "Flexible enough for growing call volume" March 18, 2026 5.0 We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. Pros The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. Cons The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. Review Source VR Verified Reviewer Gestión y Administración Marketing and Advertising Used the software for: 1-2 years ### "Todo lo que necesitaba: Simple, intuitivo y eficiente." January 23, 2025 5.0 Contratación y alta muy sencilla. Configuración intuitiva con manuales que ayudan a sacar el mayor rendimiento a la centralita. Pros Software intuitivo y con precios muy competitivos. CRM gratuito incluido. Cons Nada remarcable en mi experiencia con ellos Review Source GF Gian F. gerente Hospital & Health Care Used the software for: 2+ years ### "Lo peor que he visto en años" May 18, 2023 1.0 LA PEOR EMPRESA Y EL PEOR SERVICIO DE LA HISTORIA ASI TRATAN A UN CLIENTE DE MAS DE 3 AÑOS:1) el servicio anda como el 1/10 las llamadas se tildan, se cortan, los numeros estan recontra quemados usados por millones de empresas anteriormente y se muestran como SPAM2) nunca se escucha el llamado, siempre hay problemas tecnicos, nunca funciona nada bien3) te suben los precios sin subir la calidadLA CEREZA DEL POSTRE1) me robaron 30 dolares, me bloquearon la cuenta para hacer eso y encima no te devuelven, no contestan, te la estiran con el ticket de soporte que te responde 1 vez por semana Pros se pueden hacer llamadas internacionalmente como cuaquier sofware voip Cons No contraten nunca esta empresaLo peor es que son estafadores, tardan años en responder los tickets, y miles de cosas mas Review Source Response from Zadarma May 26, 2023 We are sorry to hear you were not satisfied with the service. Zadarma has servers worldwide that insure call quality, all you require is a stable internet connection. If you are experiencing troubles with the calls, please get in touch with our 24/7 online support in 7 languages and our team will assist you with the settings. Refunds for services not provided are issued upon request and money is returned within 3-5 business days depending on the receiving bank. MS Mark S. Tech Sales Director Telecommunications Used the software for: 2+ years ### "over 10 years a happy client " November 9, 2021 5.0 Virtual offices in 3rd countries during COVID Pros Usually very competitive and good call quality Cons Very little..it suits our needs and Zadarma seem pro-active in improving issues Reason for choosing Zadarma combination of price, ease of setting up, tech support Review Source Response from Zadarma November 16, 2021 Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support. BF Burak F. Owner Information Technology and Services Used the software for: 2+ years ### "Exceptionally Good" February 10, 2019 5.0 Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++ Pros We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure. Cons Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault. Review Source SS Sunny S. Media Director Marketing and Advertising Used the software for: Less than 6 months ### "Worst Services Ever" July 31, 2020 1.0 Worst Services Ever Pros Was easy to use via their app installed in my phone, but they can stop their services anytime Cons Never saw such an unprofessional approach form any service provider. - They require a passport as verification proof. - But now after the same has been provided they say it is not required. - When I asked which document is required, the response is "we recommend you to use some other service provider". - I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client. WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot: \[SENSITIVE CONTENT HIDDEN\] Review Source Response from Zadarma August 17, 2020 Dear Sunny, As discussed over in support chats and on the other review platform, certain countries require us to verify the identity of the users connecting the numbers. When this cannot be done according to the standards of those countries, we are unable to provide the service. Your documents have not been verified and a refund has been issued instantly RS Roman S. CTO Computer Software Used the software for: 2+ years ### "Great reliable service!" December 4, 2017 5.0 Pros This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores Cons We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though. Review Source SG Sara G. Architetta e investitrice Real Estate Used the software for: 6-12 months ### "Scioccata dalla quantità di problemi" March 6, 2021 1.0 Pros Non posso dire che mi è piaciuto qualcosa. Sono in ansia ogni volta che lo utilizzo, perché ogni volta si verifica un inconveniente. Cons Vengo bloccata per controlli ogni volta che accedo al sito per effettuare qualsiasi operazione. Gli operatori on-line non sanno darmi risposte e sono evasivi, così ogni volta devo aprire un ticket e aspettare una risposta per ore. Intanto non posso operare. E le uniche comunicazioni che ricevo sono che il sistema è stato ripristinato. Mai una spiegazione, mai che qualcuno mi dica il motivo di tutti questi controlli. E' esasperante. Reason for choosing Zadarma Mi è stato indicato da un consulente. Vorrei cambiare operatore, perché quello che succede è veramente esasperante, ed è quello che farò, quando avrò un briciolo di tempo per studiare una soluzione alternativa. Che il mio business sia così danneggiato da un servizio è inconcepibile. Review Source Response from Zadarma June 2, 2021 We are sorry to hear you did not find our service fully satisfying. We apologize that you have faced these unusual troubles. Our support team works 24/7 and provides help in seven languages, they are ready to assist you with any questions or issues. SW Somhairle W. Manager Education Management Used the software for: 1-2 years ### "A fantastic service for small companies" January 28, 2019 4.0 Pros Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable. Cons I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement. Review Source EB Erik B. MP Financial Services Used the software for: Less than 6 months ### "Need to give a passport to a bulgarian company- nope" December 25, 2019 1.0 Would not recommend doing business with this outfit. Pros \-they have a app for android that works on new android phones. Cons They are the unpaid police VOIP gatekeepers- No north american company or voip requires a passport for a number and SMS setup. They do. Wanted for privacy for SaaS SMS verifying. Huge headache, have not gotten a refund yet- go to any other service and you will not have to provide a passport- especially to a 3rd world sketchy back waters country. Review Source Response from Zadarma January 9, 2020 Thank you for the feedback. We are requesting to verify identification in accordance with governmental regulations. Unfortunately, VoIP services are frequently used for fraudulent purposes. We are taking proactive measures to protect our users' privacy and increase security. Zadarma has been in the market for over 13 years, has offices in 5 countries and is entrusted by over 1,500,000 clients. OI Osarumwense I. Assistant Director Entertainment Used the software for: Less than 6 months ### "My experience with Zadarma" July 14, 2021 3.0 Pros My appetite for trying out different softwares brought me in contact with this app, and the experience wasn't bad at all. I like the fact that it is easy to setup, and it's available on mobile devices. Cons I experienced glitches with the app, and was freezing. The 3 months prepayment is not encouraging, it should be scrapped! I don't have to pay 3 months in order to receive sms. Review Source Response from Zadarma July 22, 2021 Thank you for the review! We appreciate your feedback. If you continue to experience app glitches, please, contact our 24/7 support so we can determine and fix the problem. JK Jason K. Blogger Entertainment Used the software for: Less than 6 months ### "Easy solution to get an overseas virtual mobile number including SMS" August 17, 2022 5.0 Pros This software allows you to receive SMS texts in addition to calls. Cons Features could be highlighted better in the desktop version. Review Source Response from Zadarma August 23, 2022 We appreciate your feedback. If you have any questions, please contact our 24/7 online support. VR Verified Reviewer Controller de gestión Telecommunications Used the software for: 1-2 years ### "Consigue lo que estás buscando fácilmente y en poco tiempo" January 23, 2025 5.0 Todo el proceso me ha resultado muy fácil y, cuando he tenido un problema, te lo resuelven rápidamente a través del chat o los tickets Pros Software intuitivo, información clara y de fácil acceso Cons En general nada especialmente importante Review Source Response from Zadarma January 24, 2025 Thank you for the review! DK Daniel K. IT Infrastucture Manager Telecommunications Used the software for: 1-2 years ### "Buen Producto" January 23, 2025 5.0 Pros La facilidad de crear una cuenta desde cero y poder gestionarla uno mismo. Cons Hecho en falta poder descargar desde mi cuenta mi tarifa de coste de llamadas, ya sea en Excel o CSV. Review Source Response from Zadarma January 24, 2025 Thank you for the feedback! VR Verified Reviewer CEO Education Management Used the software for: Less than 6 months ### "Terrible implementation, but worst is their inconsistent price!" September 10, 2024 3.0 Terrible experience. From the beginning it was very difficult. I am very angry at companies that are not transparent with their clients just to have a bit more money at the end. I think that Zadarma has to work first and foremost on their core values as a company. Pros After a long process, it worked and I could do good voice calls from my cellular with their terrible app. Cons I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why? Because Zadarma is Zadarma and those are their values. The prices are high, we wanted to try it but it quite expensive. Terrible app on Android. Very hard to implement. Very hard to find the recordings - it's not intuitive. Problems on their website - I starter registering a phone number but it didn't do that. Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right. I talked about values - here it is. When a company doesn't have good values, this is what happens. Review Source DS Denys S. Consultor de marketing digital Marketing and Advertising Used the software for: 1-2 years ### "Fácil de usar y a un precio razonable." July 17, 2024 5.0 Pros Tienen centralita virtual virtual con un editor que es fácil de configurar, ves todo escenario de llamadas. Softphone es como aplicacion de movil no tiene mucha historia. Cons marcar 00 y el código, aunque se puede configurar, pero si usas diferentes países para llamar no se si es posible que detecte. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Vengo de otra empresa del mismo sector pero es un poco mas cara y calidad de las llamadas no eran mejores Review Source Similar Products Featured