--- title: "Zadarma Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zadarma the right Telephony solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166095/Zadarma/reviews/" page_type: "reviews" language: "en" --- Zadarma 3.8 (70) [View alternatives](https://www.capterra.com/p/166095/Zadarma/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Zadarma Ease of use 3.7 Customer Service 3.2 ## Pros and Cons in Reviews Gaurav G ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We started using the Zadarma to manage our business communication more effectively especially for handling incoming and outgoing calls across different teams so far the experience and has been smooth and it help us reduce the complexity of managing called through separate systems the setup process was easier than expected and once everything was configured the platform work consists for a daily operations.“ July 13, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service.“ October 21, 2025 Abida S Team LeadMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs.“ May 4, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers.“ October 21, 2025 Sagar G ExecutveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable“ March 5, 2026 Yevhen L CEOInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number.“ August 26, 2025 Taha A ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “it allows us to manage calls efficiently without any technical knowledge or set up time.“ May 11, 2026 Ahmed Mahrous A Founder and EntreprenuerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Extremely inconvenient service, customer care, or uncare, and respect.“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jhon Jaiver S. Developer Marketing and Advertising Used the software for: Less than 6 months ### "The best page for voip services and international number" April 1, 2022 5.0 Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything. Pros They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily. Cons I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls Review Source Response from Zadarma April 5, 2022 Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support. VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "Reliable communication platform for handling business calls more efficiently" July 13, 2026 5.0 We started using the Zadarma to manage our business communication more effectively especially for handling incoming and outgoing calls across different teams so far the experience and has been smooth and it help us reduce the complexity of managing called through separate systems the setup process was easier than expected and once everything was configured the platform work consists for a daily operations. Pros We like the availability of virtual numbers and call routing options since they gave us more flexibility in setting up communication according to our business requirements. Cons The platform already covers most of our daily needs well and having a few more onboarding resources could make the initial set up process events more of a new users. Review Source Yevhen L. CEO Internet Used the software for: Less than 6 months ### "Incompetent and Unprofessional Service" August 26, 2025 1.0 We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. Pros Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. Cons – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. Review Source Response from Zadarma January 26, 2026 Thank you for sharing your feedback. Most likely, the issue was related to a mismatch or inconsistency in the submitted verification documents. Please note that our support team operates 24/7, and document verification follows mandatory compliance requirements that apply to all providers. To investigate this case properly, we kindly ask you to contact our support team again and provide your ticket number so we can review the situation in detail and clarify what caused the repeated rejections. You can reach our support team via email at support@zadarma.com or through the ticket system: https://my.zadarma.com/tickets/ We’ll be glad to assist and help resolve this matter. VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "Practical VolP platform suitable for teams looking for simple communication tool" May 11, 2026 5.0 We started using the Zadarma as a straight forward VolP solution, and it has delivered consistently. it allows us to manage calls efficiently without any technical knowledge or set up time. Pros The platform has been reliable in our experience, and the ease of integration with existing workflows made it convenient for a team to adopt quickly. Cons The overall experience is smooth, and with some additional interface improvements, it could feel more aligned with modern software expectations. Review Source VR Verified Reviewer Manager Marketing and Advertising Used the software for: 6-12 months ### "Good long-term choice for international-facing companies" March 20, 2026 5.0 We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. Pros Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. Cons Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Flexible communication tool with features that support daily business operations " May 4, 2026 5.0 We will using the Zadarma for sometime now, and it has been a flexible option for managing our calls and overall communication flow. It fits into our daily work white well and handles are basic requirements without any major issues so far. Pros One thing we liked is the variety of features, especially virtual numbers and call routing which allowed us to set things up in a way that suits are business needs. Cons The system works fine for what we need, and over time having a few more advanced customisation option could make it even more adaptable for different use cases. Review Source Ahmed Mahrous A. Founder and Entreprenuer Education Management Used the software for: Less than 6 months ### "Terrible CS to use, even if attractive package and good features. " October 21, 2025 1.0 Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!! Pros Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works! Cons Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains! Review Source Response from Zadarma October 31, 2025 Thank you for your feedback. The number you selected requires address verification before activation, as clearly stated during the purchase process. Since no valid proof of address was provided, the order could not be completed and was therefore cancelled. Your account remains active, and the payment for this order has already been refunded. For any questions, please contact us at support@zadarma.com. VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Cost effective VoIP solution that works well for small and growing teams." May 4, 2026 5.0 We’ve been using Zadarma for our calling needs for a while now, and overall it’s been working quite well for us. it does what we expected In terms of cost and functionality, and the setup wasn’t too complicated either which made it easier to get started. Pros From our experience, the pricing is quite reasonable, and having access to virtual numbers along with call management features gives us good flexibility in how we handle communication. Cons Zadarma already offers a decent set of features, and maybe with a bit more detailed documentation or guidance, it could become even easier for new users to understand everything properly. Review Source VR Verified Reviewer Executve Marketing and Advertising Used the software for: 6-12 months ### "Helpful support " March 5, 2026 5.0 We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable Pros Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. Cons The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern Review Source VR Verified Reviewer Senior Executive Marketing and Advertising Used the software for: 6-12 months ### "Practical and easy to use solution for managing daily business communication" August 27, 2026 5.0 Our team started using Zadarma to simplify our communication setup, and it has been working well in our day-to-day operations. The platform handles calling functions reliably and helped us organize communication more efficiently compared to our previous setup. It also felt easy enough for our team members to start using without needing extensive training. Pros We appreciated how straightforward the setup process was, along with features like call forwarding and virtual numbers that made communication easier to manage. Cons The platform already provides a solid feature set for regular usage, and a few additional reporting options could make long-term tracking even more convenient. Review Source VR Verified Reviewer Controller de gestión Telecommunications Used the software for: 1-2 years ### "Consigue lo que estás buscando fácilmente y en poco tiempo" January 23, 2025 5.0 Todo el proceso me ha resultado muy fácil y, cuando he tenido un problema, te lo resuelven rápidamente a través del chat o los tickets Pros Software intuitivo, información clara y de fácil acceso Cons En general nada especialmente importante Review Source Response from Zadarma January 24, 2025 Thank you for the review! CV Colette V. CCO Retail Used the software for: 1-2 years ### "Vaule for money but some anoying quirks" September 13, 2021 4.0 The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them. Pros The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden. Cons There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this. Reason for choosing Zadarma Price and Pricemodel & Functionality Review Source Response from Zadarma November 9, 2021 Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available. GF Gian F. gerente Hospital & Health Care Used the software for: 2+ years ### "Lo peor que he visto en años" May 18, 2023 1.0 LA PEOR EMPRESA Y EL PEOR SERVICIO DE LA HISTORIA ASI TRATAN A UN CLIENTE DE MAS DE 3 AÑOS:1) el servicio anda como el 1/10 las llamadas se tildan, se cortan, los numeros estan recontra quemados usados por millones de empresas anteriormente y se muestran como SPAM2) nunca se escucha el llamado, siempre hay problemas tecnicos, nunca funciona nada bien3) te suben los precios sin subir la calidadLA CEREZA DEL POSTRE1) me robaron 30 dolares, me bloquearon la cuenta para hacer eso y encima no te devuelven, no contestan, te la estiran con el ticket de soporte que te responde 1 vez por semana Pros se pueden hacer llamadas internacionalmente como cuaquier sofware voip Cons No contraten nunca esta empresaLo peor es que son estafadores, tardan años en responder los tickets, y miles de cosas mas Review Source Response from Zadarma May 26, 2023 We are sorry to hear you were not satisfied with the service. Zadarma has servers worldwide that insure call quality, all you require is a stable internet connection. If you are experiencing troubles with the calls, please get in touch with our 24/7 online support in 7 languages and our team will assist you with the settings. Refunds for services not provided are issued upon request and money is returned within 3-5 business days depending on the receiving bank. KC Kristen C. Co founder Marketing and Advertising Used the software for: Less than 6 months ### "I am very happy with Zadarma! Five Stars and the customer service is AMAZING" November 5, 2021 5.0 Great! The overall experience has been great! Customer service is amazing, the costs are very competitive, the service works great! I am all around happy with Zadarma and would like to thank them for making my life easier! Thanks Zadarma team :) Pros The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing! They guided me to the correct settings had me set up in less than a minute. The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service. Cons So far I have no issues or complaints about anything. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Call and SMS quality. Review Source Response from Zadarma November 9, 2021 Thank you for the review! If you have any questions or suggestions, please, contact our 24/7 support. FC Fernando C. Desarrollador de software Computer Software Used the software for: 2+ years ### "Gran cantidad de canales de comunicación implementados" November 7, 2022 4.0 Con el fin de facilitarnos la comunicación entre nuestros asistentes virtuales (chatbot) con los usuarios de nuestras aplicaciones, conocimos Zadarma. Nos permitió la interacción entre nuestro software y los usuarios diarios con los que nuestras aplicaciones interactuan. Lamentablemente, por cuestiones de dinero no la utilizamos con tanta frecuencia como antes. Pros Cuenta con un amplio abanico de canales de comunicaciones implementados, por lo que nos facilitó la conexión con herramientas que hemos desarrollado en la empresa donde trabajo. Si bien la configuración es compleja, no se hizo tan dificil de realizarlo. Cuenta con un amplio catálogo de plataformas para vincular. Cons Puede que la configuración de la plataforma requiera de algo de conocimiento para comenzar a utilizarlo. Review Source Response from Zadarma November 9, 2022 Thank you for the feedback. If you have questions, please contact our 24/7 online support. MK Maria K. Designer Design Used the software for: Less than 6 months ### "Not recommended" May 23, 2023 1.0 the worse Pros Unable to used at all, too much promises at the end the feature doesn't work at all Cons Nothing worked for me, so wasted of time and money, they make jokes about your problem, and blame other for they fraud. Duplicate number? and they blame Whatsapp :-D Reason for choosing Zadarma yes, they say this will work, I asked specific for Whatsapp ( for whatsapp bussines) and nothing. More the number that I pay for is a duplicate of an existent number so I am not able to create an account that has confirmation through SMS. I already tried with 4 services and NO WORK AT ALL. Review Source Response from Zadarma May 26, 2023 We are sorry to hear you were not satisfied with the service. Unfortunately, as we are not affiliated with WhatsApp, we are unable to verify whether numbers have been in use. You can request a refund and connect another number. If you have any questions, please contact our 24/7 online support in 7 languages. AL Alex L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Reliable and cost-effective solution " March 1, 2019 5.0 Pros I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low). Cons A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times. Review Source FT Fabrice T. CEO Education Management Used the software for: Less than 6 months ### "Great features and functionality, very poor support!" May 30, 2022 5.0 So far so good. Let's see if it is a long term reliable system. Pros Quite easy to set up and easy to get a new number. Price is fair. Cons Support and integration with bitrix24. Zadarma and bitrix24 are so-called partners but none of them try to help to implement the integration, it is always the other company's problem. So none of them wants to help you. Reason for choosing Zadarma Bitrix24 integration Review Source Response from Zadarma June 10, 2022 We appreciate your feedback DV Dima V. COO Computer Software Used the software for: 1-2 years ### "Very easy to use and useful product" January 31, 2019 5.0 Overall experience is great, this service is very good value for money Pros I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service Cons There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones. Review Source VR Verified Reviewer Marketing Manager Alternative Medicine Used the software for: I used a free trial ### "Useless software" April 17, 2019 1.0 Scam-like software, don't fall for it Pros None, it's doesn't work property, very bad customer support Cons Fails all the time, terrible customer support, they take your money and then ask. Review Source Response from Zadarma April 18, 2019 Hello, We are sorry to hear that you have experienced troubled using our service. Please, let us know what device you are using and which application. Which one of our services did you have problems with? We will do our best to get to the bottom of this if you can provide us with more information. Over 1.25 million clients are entrusting Zadarma with their communication services and their money. We hope you will enjoy the full range of our services as well. EB Erik B. MP Financial Services Used the software for: Less than 6 months ### "Need to give a passport to a bulgarian company- nope" December 25, 2019 1.0 Would not recommend doing business with this outfit. Pros \-they have a app for android that works on new android phones. Cons They are the unpaid police VOIP gatekeepers- No north american company or voip requires a passport for a number and SMS setup. They do. Wanted for privacy for SaaS SMS verifying. Huge headache, have not gotten a refund yet- go to any other service and you will not have to provide a passport- especially to a 3rd world sketchy back waters country. Review Source Response from Zadarma January 9, 2020 Thank you for the feedback. We are requesting to verify identification in accordance with governmental regulations. Unfortunately, VoIP services are frequently used for fraudulent purposes. We are taking proactive measures to protect our users' privacy and increase security. Zadarma has been in the market for over 13 years, has offices in 5 countries and is entrusted by over 1,500,000 clients. OI Osarumwense I. Assistant Director Entertainment Used the software for: Less than 6 months ### "My experience with Zadarma" July 14, 2021 3.0 Pros My appetite for trying out different softwares brought me in contact with this app, and the experience wasn't bad at all. I like the fact that it is easy to setup, and it's available on mobile devices. Cons I experienced glitches with the app, and was freezing. The 3 months prepayment is not encouraging, it should be scrapped! I don't have to pay 3 months in order to receive sms. Review Source Response from Zadarma July 22, 2021 Thank you for the review! We appreciate your feedback. If you continue to experience app glitches, please, contact our 24/7 support so we can determine and fix the problem. JK Jason K. Blogger Entertainment Used the software for: Less than 6 months ### "Easy solution to get an overseas virtual mobile number including SMS" August 17, 2022 5.0 Pros This software allows you to receive SMS texts in addition to calls. Cons Features could be highlighted better in the desktop version. Review Source Response from Zadarma August 23, 2022 We appreciate your feedback. If you have any questions, please contact our 24/7 online support. VR Verified Reviewer Senior Executive Marketing and Advertising Used the software for: 6-12 months ### "Simple system that helped us organized out calls" March 11, 2026 5.0 We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. Pros Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. Cons Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. Review Source VR Verified Reviewer Executive Marketing and Advertising Used the software for: 6-12 months ### "International numbers that actually work well" April 6, 2026 5.0 We mainly needed local numbers in different countries. Over time we started using more of the platform. Pros Getting international numbers was straightforward. Routing them to one central team works smoothly. Customers are more comfortable calling local numbers. Call quality has been stable in different locations. Billing details are clear in reports. Cons You should monitor pricing for different destinations, and especially for outbound international calls. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.