# Sentry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sentry the right Insurance solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166136/Sentry/reviews --- Sentry 4.6 (23) [View alternatives](https://www.capterra.com/p/166136/Sentry/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sentry Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Ricardo D. Chief Executive Officer Insurance Used the software for: 6-12 months ### "Beyond amazed!" November 28, 2018 5.0 Pros Very easy to use, I'd recommend the software to my colleague. Documents in english and spanish available. Cons It would be nice if the software has a way to connect with the insurance rate system. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Reliable application monitoring and error tracking software" April 11, 2021 5.0 Have used this for monitoring and error tracking for a long time. And completely satisfied with it's experience which has helped a lot for quick debugging Pros 1\. Easy to integrate with many softwares like slack for alerting. 2. Reliable tracking of errors to see number of occurrences and stack trace for debugging 3. Excellent monitoring service to trigger alerts based on certain events Cons Hard to tell cons about this software. Only thing I can think of is sometimes for batches of events it misses some alerts which can delay the debugging Review Source RJ RUDY J. Manager Insurance Used the software for: 1-2 years ### "PREFERRED MANAGEMENT SYSTEM" April 24, 2019 3.0 Pros We believe that the price for the software is very competitive for what you get. Cons Invoicing and customer invoice tracker can be improved. There is no way to identify who owes. Review Source VR Verified Reviewer CFO, Commercial Sales Used the software for: 1-2 years ### "Great customer service ! Easy to Use !!" May 29, 2018 4.0 Saved some money !! Prior software had too many features that we didn't use and was almost double what we paid. For what we use management systems this was the best fit. Pros It is easy to use and affordable for a small agency. Easy to bridge and easy to look up clients in the software. If it is a multi service office, additional entry options can be added which is definitely a great feature ! If you want a digital cabinet to store client files and not break the bank this is it ! Also, new employees learn fast !! Cons It's missing the downloads. Pricing is great but other management programs are now offering similar features and for a couple dollars more or near the same amount you get the downloads. Also, the limitation on employee logins, our offices turn around is low but it is a hasle creating/deleting new users. I would recommend this software for a small office if all employees are trained and use it. Review Source ML Maripat L. Owner Insurance Used the software for: 2+ years ### "Best Customer Services" November 29, 2018 5.0 Pros The difference in Office Management Systems today are not that different. Sentry is not the only system we have used in the past. The real difference is when you require customer service. This is where Sentry stands out. They have the best and fastest response time. As far as the system itself is concerned it has everything we need and things we did not know we needed. Since I can understand it, it is extremely easy to use and to make your own with some of the customization options available. And it is constantly being upgraded so it is not left behind other new systems introduced into the market. We are extremely happy with this product. Cons There is not much I do not like about Sentry. After almost 2 years, we are still very satisfied with the product and service. Review Source YA Yadira A. Agent Insurance Used the software for: 1-2 years ### "Most have this MANAGEMENT SYSTEM!" August 30, 2019 5.0 LOVE THIS MANAGEMENT SYSTEM, ALWAYS DOING THING TO IMPROVE THE SYSTEM! THE COST IS AFFORABLE. ALWAYS HELPING IF WE HAVE ANY ISSUES-GREAT CUSTOMER SERVICES. Pros So freaking easy! I can also use it on my phone which I love. The other things I really love is the letters tap , notifications and suspense tap. Documents in English and Spanish. That I can bridge from Turbo Rater to Sentry, makes it very easy to create new accounts. But wait there's more Texting ability for reminders, receipts , quotes or create your template. Acord Forms included! NOW I can process payment in the system! OMG!!! This Management System works amazing for my agency! Cons NOTHING! Awesome marketing rep! Almost 2 years and still very satisfied!!! Review Source VR Verified Reviewer Senior iOS Developer Information Technology and Services Used the software for: Less than 6 months ### "it helps you finding problems really quickly" October 4, 2019 5.0 You cannot deliver a project without tracking bugs and problems. And Sentry is your tool. Pros the platform is really easy to use and it helps you to track and solve bugs. The cost is affordable. Cons actually I don't have any bad things to say about sentry. I tried other competitors and sentry is the best. Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 6 months ### "Pretty easy to use. Glitches are fixed asap when addressed. " May 22, 2018 4.0 Texting abilities, more opportunities to market to our clients, and more ways of communicating with our customer service. Pros The alerts in the calendar section are really useful for our marketing. The pop-up alerts are also helpful when we are working on individual customers. Cons I wish that you could see the documents that are attached to each file on the screen instead of having to download the document first. Review Source VR Verified Reviewer Head Assistant - International Student and Scholar Services Education Management Used the software for: 1-2 years ### "An essential application" April 11, 2019 5.0 Pros It allows me to track all the application errors, sometimes fixing it before the user reports it Cons Can be dificult to install on your own server Review Source VR Verified Reviewer Team Lead and L1 Technical Support Engineer at Instructure E-Learning Used the software for: 1-2 years ### "a great project management tool " April 4, 2019 5.0 Pros I like that I can easily work with my team to use these tools. To set action items and to track progress. Cons I wish there was another view sometimes to track the projects. Review Source VH Victor H. CEO & Founder Insurance Used the software for: 1-2 years ### "BEST MANAGEMENT SOFTWARE OF ALL TIMES " July 3, 2018 5.0 All my agents are able to do a professional outstanding job in their field of Insurance. All the needs for your business are tailored to perfection. Pros Sentry software is foremost professional in adapting to all needs that the client needs. Is by far the most user friendly and clean to manage. The most amazing thing about Sentry software is that they are alway innovating and dedicated to make their software the best. Always tailoring the management system to make sure your business is running in ease. Its organization with your clients, report database and follow up with pendings are all done to excellence with Sentry Software. Cons Sentry is perfection, there is nothing to dislike. If you ever have something you dislike Sentry makes sure they fix it in moments because Sentry cares to tailor and enhance your experience with them. Review Source SP Sam P. CTO Marketing and Advertising Used the software for: 2+ years ### "An easy way to keep tabs on your Web App/Site" November 22, 2022 5.0 I really like the overview notifications, which can be set at a set period, end of week etc. After the faff of setting up, theres really not alot to do upkeep wise. Notifications and error tracking is very accurate and works well. Pros Overall the notifications are easy to customise, triggers, point of contact etc. Cons Documentation needs work, I set up for a WordPress site and the documentation at the time was nonexistent Review Source RL RODOLFO L. OWNER Insurance Used the software for: 1-2 years ### "AWSOME SOFTWARE" November 21, 2018 5.0 VERY EASY TO USE, IT IS A SOFTWARE THAT HAS LIKE ARTIFICIAL INTELLIGENCECE. IT KNOWS AND LETS YOU KNOW. VERY EASY TO FIND THE CLIENTS IN THE DATA BASE Pros VERY VERY EASY TO USE I CAN USE IT ON MY PHONE OR HOME. PRETTY MUCH ANYWHERE. NOT STUCK IN THE OFFICE ANYMORE. Cons NOTHING LOVE IT. I REALLY WISH THEY HAD MORE PRODUCTS Review Source MC Maribel C. Owner Insurance Used the software for: 6-12 months ### "Really easy to use but I would love a few changes on the system " May 22, 2018 4.0 i get better control on my clients Pros easy to use, can look up the client several ways . that is it............ do not have much to say about it Cons I don't like when my clients have different lines of business and for each line is its own window , I don't like that i cant print notes individually(for endorsements) I don not like that it loges me off after i stop using it for a while. Review Source VR Verified Reviewer Product Computer Software Used the software for: I used a free trial ### "Sentry Review" August 19, 2023 3.0 Pros Easy to use and setup, straightforward with finding and resolving bugs. Cons It's hard to find any significant drawbacks, but if I had to mention a couple, one is that occasionally, for batches of events, it might miss some alerts, causing a slight delay in debugging. Additionally, there's a limitation on employee logins, which can be somewhat cumbersome, especially in offices with a high turnover rate. Nevertheless, Sentry is an essential asset for delivering projects successfully while keeping track of bugs and problems. Review Source cC cindy C. owner Used the software for: 6-12 months ### "ITS A VERY EASY SYSTEM TO LEARN AND USE HAS ALOT OF POTENTIAL TO BE BETTER" May 22, 2018 5.0 Pros Its pretty easy to use HAS SOME GOOD FEATURES I LOVE THE BIRTHDAY NOTFICATIONS IT GIVES UP WHEN WE LOG IN Cons DOESNT UPDATE POLICIES IF THEY CANCEL TO THE SENTRY SYSTEM HAVE TO DO MANUELY SO IF A POLICY IS CANCEL WE HAVE TO LOOK UP AND UPDATE SYSTEM ALOT OF THE COMPANIES WE WORK WITH DO NOT WORK WITH SENTRY TO BE ABLE TO DOWNLOAD THE POLICIES Review Source CV Cathy V. CSR Insurance Used the software for: 6-12 months ### "Sentry" October 30, 2018 4.0 Pros User friendly and they adapt the program to my companies needs. Cons I do not have any cons, if I came across an issue they fixed it immediately. Review Source yL yadira L. CFO Insurance Used the software for: 6-12 months ### "Awesome, what I was looking for." May 24, 2018 5.0 Complete control of my book of business. I always tell my follow agents about this system. Pros I love that it's completely customizable. The admin team was able to set up the system to meet our needs. Cons I love everything, and anytime I have a question or a suggestion I contact the admin team and they take care of it right away . Review Source GE Gloria E. costumer service Insurance Used the software for: 6-12 months ### "Great " May 22, 2018 5.0 to do things faster and easy. Pros Drag the files without searching. is fast when it comes to search for files. Great when it comes to create files as well. Cons sometimes we are not able to send text and we wish we can have more space for letters and not have to send 2 or more text. Review Source RM Rumalda M. Owner Used the software for: 6-12 months ### "Fast And Easy " May 22, 2018 4.0 Pros Its very easy to use and fast to get the hang out everything is clear fast access to many services many other companies dont offer Cons not many cons we have great help with our marketing rep any questions we might have hes there to assist and and answer Review Source LC Lucy C. Software Engineer Machinery Used the software for: 1-2 years ### "Show detail of issues or error messages" May 8, 2020 4.0 For code quality control on production. Multiple systems to monitor and make it's working properly. We need Sentry. Pros It provides not just simple text like "Cannot read property 'score' of undefined", it tells the line of the code in what file need to update. Show the breadcrumes for tracking. Includes the environments that we use. Timeline for us to know when is the error occurred. Info we need is on the Sentry. Cons If it allows us to pick what info modules we want to keep, other parts to be temporary archive, that would be great. Review Source HT Halim T. Growth Manager Accounting Used the software for: Less than 6 months ### "Sentry is good for performance tracking" November 18, 2022 5.0 Pros The UI is easy to understand, and they provide instant reports for the bugs, and it's good to have for performance tracking. Cons There's nothing I don't like about this software. Review Source jG juan G. Manager Used the software for: Less than 6 months ### "Love the simplicity of the program." May 29, 2018 5.0 Pros Enjoy having everything on record and also having the ability to fix errors that other reps make. Also, that there is a search engine when we want to figure out how many policies for each company has been sold. Cons What I like least about the program is that we can only send out one text message at a time rather than being able to click on multiple clients to save us time. 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