# Page 3 | Zoho One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho One the right Business Management solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166175/Zoho-One/reviews --- Zoho One 4.1 (133) [View alternatives](https://www.capterra.com/p/166175/Zoho-One/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zoho One ## Showing most helpful reviews Showing 51-75 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kim B. Senior Account Manager Translation and Localization Used the software for: 1-2 years ### "Everything all in (Zoho)One" December 6, 2019 5.0 It is so nice to have everything in one place and connected. It has increased our efficiency by automating some processes and integrating with some of our existing software. Plus, the mobile apps let us have access to it all no matter where our business takes us!! Pros I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne. Cons It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zoho One offered all the things we currently used and needed plus many more features that we are now able to utilize daily all while being economical. Most definitely get the most "bang for your buck" with Zoho One. Review Source EF Eabyn F. Graphic Designer Design Used the software for: 6-12 months ### "An essential resource for large teams to manage projects and financials" June 24, 2022 4.0 Provides a plethora of apps to utilise within the suite of apps and provides endless project and time management customisability Pros Gives insights and a project based dashboard for all tasks and billables Cons A feature to choose a less cluttered UI or a more comfortable space would be a great addition to this platform Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Zoho One Zoho has more app integrations and a larger suite on offer Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Zoho offered more apps to integrate Review Source Alba P. Maestra de Educación Infantil Education Management Used the software for: 1-2 years ### "Todo en uno" December 1, 2022 5.0 Imprescindible para lograr el éxito. Pros Me encanta que puedas cubrir todas las necesidades de tu empresa con un mismo software, es decir, que dispone de una herramienta específica para todo lo que puedas necesitar. Desde mi punto de vista, creo que no hay otra herramienta de este estilo que la supere. Cons No es barato, pero si quieres que tu empresa tenga éxito, saber cuáles son tus puntos fuertes y en lo que estás fallando, merece la pena. La variedad que ofrece es tal que al principio puedes encontrarte un poco perdido y saturado. Lo ideal es que alguien con conocimientos globales analice tu empresa y te implemente aquellas herramientas que crea que te van a ser de más utilidad. Review Source VR Verified Reviewer Market Intelligence Analyst Insurance Used the software for: 6-12 months ### "Zoho One truly is the operating system for your Business" June 15, 2018 5.0 Pros Zoho one is amazing for the price!!! Absolutely nothing can touch it or is anywhere close. With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more! Plus Zoho creator lets you build custom apps to automate your processes. I can't say enough good things about Zoho One and I certainly can't go into detail on every app included, but Zoho is contantly updating their apps to improve the features and UI. I have been using Zoho One for just under a year now and while it's not perfect is good and continually improving. It's also relatively easy to get ahold of their support team which is great at answering questions! Cons I think one of the hardest things with Zoho One is knowing where to start. There are so many different apps and each one requires setup and they can integrate with one another in different ways. It can be hard to keep track of what's what. Also, because the company moves quickly and is constantly improving, there can be features or processes that seem to be left over from an old version and don't necessarily work the same across all the apps. Review Source Pamela C. Chief Experience Officer Internet Used the software for: 2+ years ### "Zoho One is an OUTSTANDING value for anyone that uses several Zoho applications. It is unbelievable!" January 14, 2018 5.0 The integration of the apps are wonderful! Pros I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read! Cons The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest. Review Source VR Verified Reviewer owner Computer & Network Security Used the software for: 6-12 months ### "Great for the price if single user" July 24, 2023 4.0 Pros Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products Cons 105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One? Review Source RC Rob C. CEO Wholesale Used the software for: 1-2 years ### "CONTACTING ACCOUNTS IS NARLY IMPOSSABLE" February 20, 2024 1.0 It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little results! Pros IT IS CHEAP, that is its only redeeming quality Cons It is nearly impossible to fulfill the basic function of a CRM to contact your accounts! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, Salesforce was too expensive. That is the only reason Review Source VR Verified Reviewer Founder and CEO Consumer Services Used the software for: 6-12 months ### "One SaaS to rule them all" January 11, 2022 4.0 Putting everything related to our client interactions (marketing, communication, tracking, data, etc) under "one roof" can be somewhat of a challenge when there are different products used for different areas of the business. Zoho One has allowed to continue using the products that "get it done" while integrating smoothly with each other and providing ease of access to staff as needed. Pros Quick and easy integration, truly puts everything "under one roof" with an intuitive interface and great functionality. Cons I have found the interface to be lagging at time, with occasionally long load time when moving between products. (Internet speed was tested multiple time, we know this is not an internet related issue) Review Source VR Verified Reviewer Editor de videos y project manager Marketing and Advertising Used the software for: 6-12 months ### "Zoho One la mejor herramienta para transformar tu empresa" January 22, 2023 5.0 Mi experiencia está siendo excelente, pero lo más recomendable a la hora de implantar está herramienta es buscar a un partner premium de Zoho, que son empresas especializadas que te ayudan con la consultoría , implementación y formación de la misma. Pros Lo que mas me ha gustado es que se pueden incluir hasta más de 40 aplicaciones de Zoho.Es accesible desde cualquier dispositivo con conexión a Internet, lo que permite a los empleados trabajar desde cualquier lugar.Y muchas tareas y procesos pueden ser automatizados, lo que ahorra tiempo y esfuerzo. Cons De momento no tengo ninguna queja de la herramienta, ya que el manejo de la misma me parece fácil. Review Source MB Morgan B. Director of Operations Marketing and Advertising Used the software for: 1-2 years ### "Reporting and Analytics" March 6, 2024 5.0 Pros Zoho makes reporting and customizing dashboards quick and easy. We can visualize the information most helpful to make business decisions. Cons I don't have any complaints currently about Zoho One Switched from [Octoboard for Agencies](https://www.capterra.com/p/182541/Octoboard-for-Agencies/) Our team found that Zoho was a better first for customization and better fit what our clients were wanting to see. Review Source CS Claire S. Spiritual Mentor and Coach Professional Training & Coaching Used the software for: 1-2 years ### "Good Value and It Simplfies My Work" June 1, 2022 5.0 I wanted an integrated system which Zoho One provides. Pros I get more "bang for my buck" by using Zoho One than if I subscribed individually to the various Zoho Apps that I use. It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the apps. Cons Nothing that I can think of at this time. Review Source Bart D. Owner View 360 Marketing Marketing and Advertising Used the software for: 1-2 years ### "Its alot to learn but affordable" May 29, 2022 3.0 Really didn't fully get it set up. Pros It had some really great features but almost to much for a beginner. I recommend using one app at a time until you master each app. Cons Little hard to learn because it's just to much. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Easier Review Source DAS Dr. Al S. CEO Professional Training & Coaching Used the software for: 2+ years ### "ZOHO ONE" January 19, 2021 5.0 We think Zoho One is one of the best platform on the market! Pros applications capabilities, functionalities and technical support are second to none! They always follow-up when required. Cons Too many tools and all are very valuable!! If you enticed or want to become an expert in one their applications, they make it too easy which can become a time distraction. Reason for choosing Zoho One One stop shop! Review Source LB Les B. MD Fine Art Used the software for: 6-12 months ### "Proceed with caution" June 5, 2023 4.0 Pros Products integrate well but in some cases too well. Easily accessable from mobile or laptop. Cons Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - \[sensitive content hidden\] Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I thought it would be a better product as dsktop was being discontinued. Review Source Beverley T. Social Media Strategist & Consultant Used the software for: Less than 6 months ### "Promised specific plans, but failed to deliver" July 10, 2018 4.0 Good access to some decent apps. Pros The apps you get access to are great, there's a TON of apps available for users that are included in the One subscription. Cons Was hard to get a real definitive answer when I had questions about which plans from apps are included with Zoho One. The main reason I signed up with Zoho One was that I was told I'd have access to the Zoho Social Professional Plan from a rep, even though another rep earlier said I'd have access to the Social Agency Plan. Anyways, both included 5 team members, which was more than I needed. Upon registration for One, they told me I couldn't add Team Members and that I'd have to buy One licenses for them... But why wasn't I told this before? And why do I have to buy licenses for users who are ONLY accessing Social, not even touching Social, they'd be clients with access to see what's scheduled on their behalf. Talked to a rep to cancel my account, who sent me to my account manager, who I requested it be canceled, didn't hear from him or anybody else. Tweeted for help , emailed the address they have on the cancellation page. Absolutely NO response. I was going to sign up for Zoho Social after cancelling my One account, but after the non-existent customer service I was fed up. Review Source Jason F. Director & Producer Music Used the software for: 6-12 months ### "Great product & more importantly Great customer service!!!" July 25, 2018 5.0 Pros Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products! Cons Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this. Review Source TG Tembi G. Director E-Learning Used the software for: 6-12 months ### "Zoho One Works" August 3, 2023 4.0 We have been using it to manage our online music school, so far it's working ell. Pros The fact that it is integrated and an all-in-one platform for my business needs. Cons I do not like having to connect each app together each time I use something new for each application, however, they have wonderful tech support to walk you through any problems. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho One Because it is an all-inclusive integrated platform. Review Source VR Verified Reviewer Consultant Civic & Social Organization Used the software for: Less than 6 months ### "Great price and amazing mix of services but integration and support need work" June 16, 2022 4.0 Good, it is amazing value but it wasn't for me Pros So many services and products all for one price with one sign in. Cons Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I thought I would get functionality for a good price and could cancel other products. Review Source EA Ebrahim A. Owner Tobacco Used the software for: 6-12 months ### "Zoho One - Useless Customer Support" September 1, 2023 1.0 Wasted Alot of time in my life Pros Looks like the future acts like the stone age Cons Support - Every issue i had could not be solved by a consultant. Million add on costs and they try to con you when they not knowledgable about their own product Reason for choosing Zoho One Comprehensive platform with ecommerce and false promises Review Source Mark F. VP Insurance Used the software for: 1-2 years ### "I wish I could give 100 stars review with ZOHO One" August 30, 2019 5.0 WOW! We saved so much money in subscription costs when we rolled everything to ZOHO One. We had 11 different companies we were paying money to. When we switched, we saved $480,000 is subscription costs. We love paying one low rate for all our employees rather than using separate vendors. As a huge bonus, our internal data is much more organized since all ZOHO apps communicate with each other. This keeps all of our team members on the same footing. Pros The capabilities of the suite of products is unmatched! The price is what really blew me away. Cons no cons. Its great software for a super affordable price. Review Source VR Verified Reviewer Gerente de Operações Used the software for: 2+ years ### "The best suite solution to manage your business" February 28, 2018 4.0 The cost compared to Salesforce and other suite softwares. Pros All solutions provided by Zoho One are linked to each other, making your data and business flow all connected, without the need of any complex integration. Even a marketer can customize and setup all tools without help from IT team. Cons Local or remote support on your timezone sometimes is a problem if you have to solve something quickly. Review Source Andreas L. Owner Telecommunications Used the software for: 6-12 months ### "ZOHO ONE - Why, Why use anything else when starting your company?" December 3, 2019 5.0 The entire business is run exclusively on this platform. With a partner program in place at Zoho we can actually go and preach this as a solution to our own customers. Pros The Swiss Army knife for any business - they understand and want to help the SMB market play like Fortune 100 company. From CRM, Web sites, Email marketing, Chat, Accounting, Business Expenses tracking the list goes on and for only $30/user (note everyone in the company needs to be enrolled) - there is no way in this industry can compete. There may be better products when compared on a one-to-one basis but the suite? Impossible to compete. Cons It's evolving and sometimes the interfaces may not be as sweet as other competing SaaS players in the marketplace. Review Source BF Betsy F. Owner Photography Used the software for: Less than 6 months ### "Zoho One Does it All (replaced Quickbooks)" August 5, 2022 5.0 great. I am switching from Quickbooks and another CRM, calendly, later, and possibly google workspace to use just this software. Pros I love that it rolled multiple software needs into one. This allowed me to consolidate my software monthly subscription fees, and reduced redundant data entry/reentry Cons I don't like that it takes a long time to set up. But this is key to flexibility. Realistically, I wish the Booking feature was less clunky and more useful like calendly. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho One It cost less and did WAY more. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Later Social](https://www.capterra.com/p/152254/Later/) Unified workspace. Less cost. More customization. More integration. Review Source Gabriela S. Director Management Consulting Used the software for: 2+ years ### "Zoho One - A ONE Stop Solution" August 21, 2018 5.0 I really love it and recommend it to all our clients who are small and medium sized businesses. Pros I love that I can get access to over 40+ options and products for the product of one. It is easy, convenient, affordable, effective. I love it. Cons Sometimes it is hard to know which product you are working with since there are so many options. Review Source Arnold K. Développeur logiciel Wholesale Used the software for: Less than 6 months ### "une solution complète pour les PME" August 31, 2023 4.0 Pros Je l'ai utilisé pendant près d'un an et je suis très satisfait de cette suite car il couvre tous les besoins de mon entreprise. Cons La nécessité d'une bonne connexion internet pour profiter pleinement des fonctionnalités, et le fait que certaines applications sont encore en cours de développement et peuvent présenter quelques bugs ou limitations. 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