# Page 4 | Zoho One Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zoho One the right Business Management solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166175/Zoho-One/reviews --- Zoho One 4.1 (133) [View alternatives](https://www.capterra.com/p/166175/Zoho-One/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Zoho One ## Showing most helpful reviews Showing 76-100 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott F. Installer/sales Used the software for: 6-12 months ### "Zoho One is where it's at." May 7, 2018 5.0 The integration options with Zoho allows you to integrate with other zoho apps and other apps from outside zoho. Pros Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access. Cons Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue. Review Source AI Aleksandar I. Managing Director Media Production Used the software for: 1-2 years ### "Stay away" November 7, 2022 2.0 Every app feels like it's two tiers below other similar apps on the market, feels like we'd be better off using Google free apps rather than paid Zoho apps. Pros All the apps your business needs under one roof. Cons \-Most of the apps are slow or extremely buggy. -Customer support is basically non-existent. Reason for choosing Zoho One Upgraded from Zoho CRM to put everything under one roof. Review Source UA Umair A. Researcher Information Technology and Services Used the software for: 6-12 months ### "Zoho One- A complete solution" January 14, 2023 4.0 Overall, Zoho One is a complete solution for startups and small businesses with the variety of products at one place with competitive pricing. Pros Zoho One is a complete package of various products offered in one place with competitive pricing. Highly recommended for startups and small to medium enterprises. Cons Sometimes you might face functionality issues.Looks a bit difficult to understand initially and takes time to get used to it.Support is somehow not as good as compared to other solutions. Review Source KV Kevin V. Product manager Internet Used the software for: 1-2 years ### "CRM + many connections possible " November 28, 2025 5.0 Pros Been using the Zoho suite for 5+ years. The more we go, the more tools we use. Every one of them integrates with the others and we can gather everything in the Zoho CRM part. The price for all the tools we use inside the suite is really lower compared if we had to have all the tools elsewhere individually. Cons The fact that there are a lot of tools means you need to have someone watching and controlling all the configurations. Otherwise people can create conflicting rules and break things. Review Source NJ Nalika J. Assistant/Software Technician Insurance Used the software for: 1-2 years ### "Great software for management" October 2, 2021 5.0 Pros I like that this is capable of integrating with a lot of different platforms to run smoothly. Cons The least like the support service that is offered. It takes quite a while to get some assistance in support of the platform. Review Source AD Allan D. Head of Information Security Education Management Used the software for: 1-2 years ### "Great All in One System for SMBs" February 20, 2024 5.0 It's a great tool, I would happily deploy this in future workplaces Pros It was fast to deploy, easy to use, and very cost effective! Cons No group linking to SSO is currently available Review Source BS BALJIT S. Owner Real Estate Used the software for: 1-2 years ### "Worst Customer Services - Half Baked Products" May 5, 2021 1.0 Worst and i inccur loss in business . Pros It seems in the begining that you found one stop solution to all your needs. Cons The company has worst customer services. The support team is always evading you and end up leaving you in frustation. The apps are poorly designed and problematic. The emails always lands up in spam and they have Zero real solution to it. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "So Many Options" March 27, 2019 5.0 Pros Everything integrates with each other. This subscription includes all of their software (that can be purchased on their own), and it all just works well together. The ability to connect your domains to it to personalize some of the applications is fantastic. My favorite apps in it so far are Books, Desk, Contact Manager, and Subscriptions. Cons It's really hard to get a hold of someone for onboarding- I haven't been able to schedule something and keep "missing" their calls. For a company that has a meeting scheduling software it's a little funny we haven't used it to book something! Luckily I can do most of the onboarding myself and am just creating my list of questions for when I do get someone. Review Source VR Verified Reviewer Operations Warehousing Used the software for: 6-12 months ### "Good idea, but not executed super well. " May 20, 2020 3.0 A bit buggy. Getting all pieces of software from one provider - is a pretty awesome idea. Pros Super affordable. The beauty of it is that all the apps are interconnected. If you’re open to spending the time - you can get the apps talking to each other. Cons Master of none. Because they focus on having so many apps, they don’t actually manage to get any one app right. Review Source DB Doriane B. Web Designer Design Used the software for: 6-12 months ### "Une multitude de fonctionnalité à petit prix" January 9, 2023 4.0 Pros Zoho One possède de nombreuses fonctionnalités avec l'accès aux logiciels de la suite Zoho. On peut vraiment tout faire (ou presque) ! Cons L'inconvénient de Zoho, c'est sa complexité pour paramétrer l'outil. On peut le personnaliser à peu près partout, mais encore faut-il savoir comment personnaliser. Les réglages et automatisations sont nombreux mais dispersé dans tous les paramètres de tous les outils... Review Source AD Adame D. Owner Internet Used the software for: 1-2 years ### "Must have to run a business, especially for sole proprietors and small sized companies" March 10, 2020 5.0 It makes my life much easier without having to worry about integrations and such. I don't use all of their apps. But the few I use on a daily basis make their mark to save my time without breaking my finances. Pros A great ecosystem of apps centered around Zoho CRM. It covers most of what a business needs to manage/automate. It doesn't require much to make apps share/use each component's data. Cons Zoho One doesn't include all Zoho's apps... the team is pushing more, but still, we are missing Zoho Commerce and Zoho Connect (external community) as part of the package. Review Source VR Verified Reviewer Business Analyst Professional Training & Coaching Used the software for: 2+ years ### "Zoho One - The OS for business" March 3, 2020 5.0 Pros I love how Zoho One brings great apps (currently 40+) together by SSO, centralized user management, easy integrations, elegant reporting, by costing nothing like other big names, at the same time doing a far more better job. Definitely lives up to the title operating system for business. Cons I would love to see more applications added to Zoho One. Review Source LC Luke C. Ceo Construction Used the software for: 1-2 years ### "Worst support" February 24, 2023 1.0 Terrible Pros The product is good and cheap as long as all you need is basic. As soon as you need tech support you've got a big problem. It is the worst support I have ever experienced Cons The tech support is the worst I have ever had Review Source VR Verified Reviewer Manager Account Used the software for: 6-12 months ### "everything I need to run a business, meet in the zoho" December 21, 2017 5.0 management all-in-one Pros easy management tool; panel with complete functionalities; monitoring of users and staff; gamification for the team. Cons unfortunately I believe that the price per user ends up being very expensive. the e-mail templates are very 'plastered'. Review Source AA Al A. Manager Hospitality Used the software for: 1-2 years ### "One Tap App" December 21, 2022 5.0 Pros ONE is very convenient for my staff and I. This allows us to open our apps with one touch and continue business in seconds. Cons Sometimes the app crashes. I would also prefer if it could open more than just Zoho apps. Review Source JB Jordanna B. Director Graphic Design Used the software for: I used a free trial ### "Great Value but Confusing Setup" April 11, 2022 4.0 Pros Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more than one (ex. Zoho email, CRM, Project, etc..). It's only $50 per user per month and therefore is one of the cheapest options for a full business setup. Cons Administration is very confusing when compared with alternatives such as Google Workspace. There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way to an Admin page is nearly impossible (even when bookmarked). Even though it's Zoho "One" and all the programs are Zoho, it feels more like individual programs rather than a single workspace. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Review Source AS Aaron S. Co-Founder & Trainer Professional Training & Coaching Used the software for: 1-2 years ### "Great promise. Big hassle." September 20, 2018 3.0 Pros It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh. Cons I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators. That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support. Review Source DS Duane S. Owner Marketing and Advertising Used the software for: 2+ years ### "The small business disruptor " June 10, 2020 5.0 Been with zoho for an extended period of time and I am very pleased. Pros I love their inclusive suite of other products which all talk to each other. Cons I use about 10 key products which does the job for me and I am satisfied Reason for choosing Zoho One More robust and user friendly Review Source LM Lana M. Agency Owner Public Relations and Communications Used the software for: 6-12 months ### "Zoho ONE is of the best solutions for all-in-one product services" April 4, 2018 5.0 Pros For the per month fee, you get a host of apps at your disposal. If you're an entrepreneur, I highly suggest looking at Zoho One. Even small to mid-sized business (depending on industry) can use Zoho One to power their work force and streamline loads. Cons The only gripe I have about Zoho ONE is that once you sign up for it, you're stuck with having to pay for each additional team member. So, as a small business owner/entrepreneur, I might only need all or most of the apps for myself and my assistant just needs email. I will have to pay for her as well. Review Source TW Thomas W. COO Sports Used the software for: Less than 6 months ### "Worth Looking At, but Best to Seek Another Option" March 25, 2019 3.0 At face value, Zoho One looks good. We invested 250 hours in the trial version, but very disappointed and consider the time wasted. The software is buggy, the customer service is horrible, the billing systems is combative and the local sales teams over-sell. Pros There is an abundance of applications in the Zoho One package. However, there are bugs that could have a significant negative impact on your business. Meanwhile, the Zoho technical teams appear to be more focused building new apps rather than service the one they have started. Cons The customer service is just horrible (pre-sales, basic, premium and enterprise) + they charge a percentage of your monthly billing to get premium or enterprise - which equals the quality of other vendors standard customer service. Contacting customer service is a lengthy, wholly unsatisfying experience. Taking days to resolve a simple issue, which in many cases requires several call backs and/or emails?!?!?! Review Source JP Jake P. CEO Retail Used the software for: 6-12 months ### "Great Package for Zoho Products" July 26, 2019 5.0 Pros Love the features and integrations I can use with Zoho One. I pay a flat fee and I get to use my One license for all of the products on the enterprise edition. Their customer support team is very friendly and I love Zoho One & Zoho Products Cons I feel they should integrate with Line2 & Square for subscription payments with Zoho Subscriptions Review Source JDP Juan Daniel P. CEO Capital Markets Used the software for: I used a free trial ### "El software todo en uno" May 30, 2023 5.0 Pros Tiene muchas integraciones esenciales lo quepermite tener un poderosa herramienta de administración Cons algunas utilidades son algo limitadas y no escalables a largo plazo Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho One La facilidad de manejar las herramientas, es relativamente rápida la curva de aprendizaje de sus funciones y su precio accesible. Review Source MM Markus M. Geschaeftsfuehrer E-Learning Used the software for: 6-12 months ### "Tolles Softwarepaket zu einem erschwinglichen Preis " January 2, 2024 5.0 Pros All-in-One Software mit grossartigem CRM. Cons Das meiste ist nur auf Englisch verfügbar. Wenn es komplex wird, hätte ich die Instruktionen lieber auf Deutsch. Review Source JW John W. ceo Consumer Services Used the software for: 6-12 months ### "Honest Opinion" February 18, 2020 4.0 Great automation, great number of apps in Zoho One for most businesses, good integration Pros Zoho One has all the apps that a small business would need. Cons Customer service lacking even though I was charged for a year of customer service premium Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Call Loop](https://www.capterra.com/p/152402/Call-Loop/) Reason for choosing Zoho One All in one Review Source EM Emily M. Chief Operations Officer Used the software for: ### "Zoho is a cost effective, all-inclusive software for technical teams, but lacks strong UX & features" April 5, 2018 2.0 Pros Zoho One is an incredible value for the money. With over 40 apps, Zoho One does it all. While some apps have more features than others, we found this solution to integrate well with other tools and never ran into limited functionality. We had pleasant experiences with their support team. Cons Zoho One is a jack of all trades, master of none. For example, their 'Hubspot competitor' marketing app is nowhere near as feature-rich as Hubspot. That said, it would be great for small teams that just need basic marketing automation. We tried Zoho for a month and ended up not moving forward because we had disparate, better tools for the individual functions. Additionally, the user experience it geared toward technical people and isn't as polished as software like Basecamp or Asana. While our technical team had no problem working with it, our services teams found it difficult to set up. I would recommend Zoho to small teams that need lots of tools for little investment. 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