Orderhive

4.5 / 5 121 reviews

Who Uses This Software?

Orderhive is suitable for retailers across the globe who are looking to streamline and automate inventory and order processes.


Average Ratings

121 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OpenXcell Technolabs
  • www.orderhive.com
  • Founded 2013
  • United States

About Orderhive

Orderhive is a simple, yet powerful inventory management software for online retailers. Automate inventory update across channels like Amazon, eBay, Etsy, Shopify, BigCommerce, WooCommerce,etc. Streamline fulfillment with Orderhive's integration with Amazon FBA & Multichannel Fulfillment. Print labels and track packages of USPS, UPS, FedEx, DHL, etc. within Orderhive with a few clicks. Manage drop shipping, wholesale orders, purchases, payments, shipment tracking, & much more with ease.


Orderhive Features

  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Orderhive Reviews Recently Reviewed!

Good Price, Very Slow and Technical Glitches

Nov 16, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive. Positive is also that it supports Multi-Currency and shows the customers country in the order overview. Support replies usually within the day via email or skype.

Cons: When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page. And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order. What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view. If you want to get your customized features, you have to pay one year in advance. Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already. After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet. The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive. We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Support was excellent, very helpful and quick service!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the bundling capabilities of the software, makes it very convenient to track current stock levels accurately

Cons: I would like to see expanded reporting functions, specifically sorting the base level products by category with regards to monthly sales

724dae5add774be5186ac4fed00a5360

Fantastic

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Cons: Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

pretty good so far

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cheap freight, multiple channels, invoice and labels in the same place, good assistance... I been using for 3 days only so I hope there is more good stuff to come.

Cons: Not been able to update the invoice number over 999, not been able to ship overseas and most importantly not been able to use more the one type of invoice without having to open another account I operate multiple channels, but all the goods comes from one supplier which I dont want to show to my customer, if this could be fixed then this app would be badass

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Excellent customer support! Lots of integrations. Quick syncing. Great value!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you.
The real time sync and multitude of integrations is excellent.
Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find.
Having the ability to request Custom Features at a reasonable cost is another plus.

Cons: Need to be able to ship multi-package shipments and Bill Third Party.
Ability to Edit shipped orders that have not been invoiced.
Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.

Amazing customer service, great value for money!

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fantastic price especially for the small business owner like myself, customer service is very responsive and quickly finds solution to my requests, easy to use, good functions and features.

Cons: I am definitely missing the SKU numbers on the orders overview page.
The search function could work better - it only shows the first page of the results.

Other than that - great product!

Straight-forward interface and helpful customer service

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: As a small business I was looking for a management system which streamlined my business and freed up my time as much as possible. Orderhive has a user-friendly interface which allows me to connect the main selling platforms that I use. The support team have been excellent at answering my queries quickly and working with me to produce invoices which match my branding requirements. I can now send invoices to customers with a few clicks.

Best Customer Support Ever!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Excellent Inventory Syncing Software at a fantastic price, especially for a small business owner like myself. Customer support is outstanding, normally answering within a few minutes of a request.

Cons: Wish there were more tutorials but as I said, customer support is quick to answer any question I have and If I can't do something they take care of it for me.

Overall: The ability to merge my eBay & Etsy accounts will allow us to grow our business

Lots of functionality in the software - well thought out. V easy to download listings from Etsy.

Aug 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for utilizing the new SKU feature in Etsy. Also lets me finally put a proper valuation on the inventory.
Outstanding Customer Support staff - very responsive especially when you want to do something but don't quite know how to tackle it. Very patient.

Cons: Some things are a bit obscure if you aren't totally used to Inventory Management. I had to read up on their Knowledge Base to learn about some features of how to manage inventory.

Overall: easy to update fields especially batch processing.

Great Product, Service, and Experience.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, all the features we need, and the best support.
Ease of Use
Integrates with Woocommerce
Inventory Management in one place
Quickbooks Integration

Overall: We are now organized and with a very affordable product that works.

Solid order management software with comprehensive integrations

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The number of integrations that Orderhive actively manages is astounding, and we have run into very few issues with them - very well maintained.

Cons: We're a US based company and they are India based. The timezone and communication challenges, especially during setup, can be very difficult.

Overall: Awesome order management integration to help support our multi-channel sales strategy.

A great product with amazing support and all at a fraction of the price of their competitors!

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great features and functionality
Fast and friendly support
Problems resolved quickly
Continually improving

Cons: A few quirks with the system to get used to / work around
No simple path to customisation (i.e. one off fee) - the only option is to upgrade to the costly Orderhive+ plan.

User friendly interface, cost is reasonable, software continuously improve almost in daily basis.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They listen to their customers and continue make improvement to their software. We've been Orderhive customer nearly a year now, many functions and features have been added. Keep track of inventory, order process, retrieve information, reporting, pricing structure, tagging, shipping, return and etc. are pretty straight forward and well design.

Cons: - Unable to edit approved invoice
- Unable to print return invoice and credit memo

But again, they are making improvement almost in daily basis so I am pretty sure those functions will be in shortly.

Overall: Cost effective, easy to use, good functions and features, friendly and helpful customer service.

Best of the best for the value

Jul 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Integration with almost all of the Marketplaces (etsy,amazon,ebay etc.)
- Great value for the money (I have tested almost all the competitors)
- Very fast Customer support

Cons: -Variation products management could be better
-Minor tweaks needed
-You can update your items only 4 times a day

Overall: Now I can control my stock across all my sales channels (Etsy,Amazon and eBay), I think no other product will offer this service for this price range

The best order / inventory management system I have ever used

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders.
I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking.
I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.

Cons: Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.

Overall: My stock levels are now syncing correctly across channels and I can keep on top of everything I need.

Stock and order management made easy

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy stock management on ebay and Amazon
Great dashboard to see the orders and revenue
Details about returning clients
Great Customer support

Cons: Will be great if we can get interactive dashboard, where we can access report of all dashboard items.

Overall: Saving lot of time managing stock, also with the mobile app can carry to the stock room and update stock

I love Orderhive for our company's inventory management system - best part is the customer service!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Cons: I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

EXCELLENT CUSTOMER SERVICE

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASE OF USE. I am saving myself 10 hours a week with this program and I don't even use all of the features.

Overall: Time saver! Keeps my inventory up to date.

Awesome! Finally processes are working

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's just working awesome for our business. Our selling platforms like Shopify, Amazon, Ebay can be integrated easy. Also for shop owners without a lot of IT knowledge is fine to intergrate and to work with! Very great support as well, thanks!

Cons: It would be great if there were more rules to set. Like adding gifts to order, or adding flyers etc.

Overall: Automation!

Fast and good support at all needs . Best software available for the price

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customisationable for all needs. Fast and good support at all needs . Best software available for the price on the market

Overall: More time for other things

Lacking some aspects but overall a good inventory system.

Jun 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has great reports and I can bundle products from the stores we sell on. It also has more integrations for our type of business such as houzz and stripe which no other inventory management software has; trade gecko being one of the other software's we considered.

Cons: When we are typing manual orders it doesn't bring up all variations at times. For instance we could have 21 variations of a diamond tool so we need to know our SKU's off hand to make it quick and easy. Also we would like to see an integration with Mailchimp and be able to see product sales by Category per month instead of having to look them up one at a time. Customers tab is great but we have many customers that are under a singular company. It would be more beneficial to have the ability to have a "Company" tab and be able to sort customers under their company. A great example would be if our rep from company a comes in and buys something we can find company a and bring up a ticket for him, however if another person from company a comes in we would find company a and make the ticket for him.

Vendor Response

by OpenXcell Technolabs on June 22, 2017

Hey Michelle, Thank you for the feedback. We will take your suggestion into considerations.

Simply the best for Woocommerce I have seen

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super simple ingration with WooCommerce. Manage different currencies perfect.
User supprt is eminent, and their willingness to listen to suggestions for minor changes are great.

Overall, the most complete inventory system I've seen to date. And so for a reasonable price.

Overall: Control over my inventory and procurement, and a faster order lookups than WooCommerce

We recommend this software for anyone who needs a flexible and excellent solution

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: " Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a any business. "

Overall: " Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a start up business. "

Good price quality ratio, excellent and prompt customer service

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Price quality ratio, excellent and prompt customer service. Very handy app on mobile, so you can track your business instantly.

Cons: Missing some features we had from previous app. Also missing good B2B platform, that we use quite frequently.

Easy to use. you may need extra features if you are in some specific types of business.

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use especially for first time user as the software is user-friendly with many features enough for any other businesses.

Cons: Some missing features that need to be customised only but this is because we are in a specific type of business so it is understandable.

Overall: Ready-to-use features.

Simply Amazing

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Finally i found a way to sync all my stock with several marketplaces with a click of a button. totally flexible, great interface, easy to use and understand, and the best is the costumer support, they are available real time by chat and will make you feel confident 100% with all your questions. Give them a try. Great platform that will cover all your needs.

Overall: We are currently saving around 3, 4 hours a day of man work.

Vendor Response

by OpenXcell Technolabs on June 08, 2017

Thanks Luis for all your feedback about Orderhive. - Jayneel, Cofounder.

Orderhive is very reasonably priced yet with the cheaper price come a few inconveniences

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price, the willingness of the support staff to accommodate their customers, integrates well with WooCommerce

Cons: Not super intuitive, often not user-friendly, poor visual design, fact that support is in different time zone in India

Overall: organized our operations!

Vendor Response

by OpenXcell Technolabs on June 02, 2017

Thank you Katherine - Jayneel, Co-founder.

Very disappointed!!

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall this could be a good potential for the startup e-tailers, but it's useless if your company drops ships or custom-manufactured items that have options such as size and color (or any other option for that matter). In my conversation with them, I requested that this feature is added as a logical function to their software when creating POs from the Sales Orders, however, they insisted that this feature should only be available to the top tier yearly subscribers. Well, there are other great companies who clearly see the bigger picture. No, thanks!

Vendor Response

by OpenXcell Technolabs on June 02, 2017

Hi Yuliya, Thank you for improving our ratings on capterra. Hope we resolved all your requests.

Easy to use, powerful tool for managing and selling inventory

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Active developers and support team are one of our favorite things.
Clean interface.
Ease of converting sales into shipments.
Tracking of packages built in

Cons: Can be a bit slow at times to load between pages
Updates occur without documentation, so you don't always know what has changed

Overall: We've had a very solid experience using Orderhive . One of the best things about this product, is the active development team. They are not standing still by any means - recently they updated the user interface, added insured shipments, and improved the overall flow.

The active support team makes it easy to fix anything issues you might come into contact with.

We tried a lot of different software - the simplicity and small learning curve made this one a winner.

Vendor Response

by OpenXcell Technolabs on June 02, 2017

Thank you Harrison !

Really Impressed

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: intergrations!

Cons: Nothing

Overall: The OrderHive team are doing whatever they can to assist me in building a solid business. They are reasonable of price with their customisations too, and are assisting wherever they can in showing us the system. I cannot recommend them enough!

Recommendations to other buyers: its got a great B2b feature.

Vendor Response

by OpenXcell Technolabs on June 02, 2017

Thomas, Thank you very much for your feedback.

Powerful platform with plenty of functionality and great support

Mar 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Orderhive has been incredibly supportive with several of our website launches. They spent time setting up our account and integrations according to specification and the platform has been a reliable solution.

Customer service is both helpful and professional. Orderhive has also taken a very active approach in keeping their web interface updated to improve ease of use and functionality.

All in all, a comprehensive inventory management platform.

Vendor Response

by OpenXcell Technolabs on June 02, 2017

Thank you very much Daniel for your feedback on Capterra and all other feedbacks about software you shared via chat.

Do not use this system

Mar 08, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff. When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs. I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up. Unless you have extremely basic requirements then I would stay well away from this product.

Pros: Easy UI Cheaper than other systems

Cons: Some basic requirements are covered Support is extremely slow, tedious and nothing ever gets finished

Recommendations to other buyers: Don't use it

Vendor Response

by OpenXcell Technolabs on March 09, 2017

Hello Ruth, Sorry for inconvenience. I provided you the solution to your problem and we are working on changes required by you. Any changes in product takes sometime as it goes through different process of testing and quality assurance. I am sorry in delay for making your required change. It will be available soon.

Product looks good, but Customer service is not there

Mar 07, 2017
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything looks like it might work really well. Data is well formatted, gui is easy to use, and the pricing is fair.

Cons: Customer service is bad. Normally you can't judge customer service during the trial period. Sales is normally where most companies shine, but not orderhive. Their free trial allows 2 integrations - which if you use amazon FBA and merchant fulfillment, is used up by one marketplace. I begged and pleaded to be allowed to try the setup that I would be purchasing - I need 2 woocommerce, 2 amazon, 1 xero, 1 shipstation, and 1 etsy intedgration to see if this would work for my setup. Support was like a robot - "Company policy is 2 integrations per trial. Delete current integrations to test others" Also, each postal carrier is another integration... That isn't the point of this service, to see if you can integrate 2 channels. If you only have 2 channels, you don't need this software in the first place! I was not able to contact via phone - "the person you are trying to contact is unavailable right now" - and no voice mail available. I'd advise to go to a company that trys to help your business.

Vendor Response

by OpenXcell Technolabs on March 09, 2017

Hello Ron, Sorry for inconvenience. It is true that we allow 2 sales channel integration to test during trial period but we always allow the customer to add more channels on request. You would have simply dropped us email on support@orderhive.com and we would have allowed you more channel. I will investigate on my end, that which agent asked you to upgrade before testing and educate him about process. Again, sorry for inconvenience. You can directly contact me on jayneel@orderhive.com. I will get your channels upgraded.

Great customer service with customisable options for our business needs

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is great even during the trial. Responsiveness as well as constant follow-up definitely takes the load off our end. The interface has updates from time to time to ensure better user experience. Sync issues may occur at times but this is usually rectified after feedback. Currently one of the best solutions we have employed to our business.

Vendor Response

by OpenXcell Technolabs on February 28, 2017

Hello Chloe, Thank you for positive feedback. We are open to feedback on interface and usability to make work easy for our customers. We are working to make sync between channel and Orderhive flawless and transparent. Regards, Jay CEO, Orderhive

Works great

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple to use
Great customer service
Mobile app, which can be handy when you want to compare the stock levels in the warehouse against what is in the system

Overall: We have been looking for a multichannel management system for a long time. We received few quotes from other companies. Finally we came across Orderhive and after a year of using it I can confirm that was a great choice. We use this system to link Amazon, Ebay and Shopify store. System is simple and saves us a lot of time. Great customer service too.
A lot of handy reports, including stock valuation, low inventory etc.
Just upgraded to an annual plan as we will be using this system for long. Highly recommended!

Vendor Response

by OpenXcell Technolabs on February 25, 2017

Hi Daniel. Thank you for the feedback. :)

A system that gives you more but costs less

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, efficient and cost effective.

Cons: Initial training is lacking as they only give you a quick demo and you then have to ask a lot of questions once you start using the system.

Overall: We used to use a UK competitor for our inventory control and order management but it caused too many problems for us so we left. We then found Order Hive and are very impressed by the simplicity and the pricing structure. We would highly recommend this system.

Vendor Response

by OpenXcell Technolabs on February 17, 2017

Hi Mark. Thank you for your feedback. We'll surely try our best to get any queries resolved or provide more training sessions if required.

So yes very happy with the product the service and the price. for us it is the way to go Recommended

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs,

The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive.

On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical.

I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!.

The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post.

It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive).

So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product.

Axiology Imports Canada

Vendor Response

by OpenXcell Technolabs on February 07, 2017

Hi Paul. Thank you for the detailed feedback. :)

Review - Jan 2017

Jan 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The best part of the product is honestly the service.: Saurabgh. This guy helps me quickly with any issue and always resolves it. Best support ever

Vendor Response

by OpenXcell Technolabs on January 30, 2017

Hi Mike. Thank you for your feedback. :)

Amazing product, amazing customer service!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy to use it is.

Cons: Nothing

Overall: Not only is the product a grade A success, the customer service is incredible. If there is anything you ever need you can rest assured that the staff here will take care of you. It doesn't matter if you are on the lowest plan or the highest they treat everyone like a gold customer. We had some issue on our end with the software we were using and had some trouble implementing. The customer service worked with us to overcome any problems and was available 24/7 for anything we need. Couldn't recommend this product more.

Recommendations to other buyers: to use it!

Vendor Response

by OpenXcell Technolabs on January 11, 2017

Hi Josh. Thank you so much for the awesome feedback. :)

Exactly what I was looking for

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, lot of features, clean layout

Cons: so far so good :)

Overall: Very easy to use and packed with powerful features.
Systems combine a lot of integrated selling channels, multiple warehouses, cost management - etc.

Customer support was there all the time - chat system integrated into platform itself and has an operator available to reply questions most of the time.

For the moment - exactly what I've been looking for.

Vendor Response

by OpenXcell Technolabs on January 11, 2017

Hi Yuriy. Thank you for the kind words. :)

Excellent Program: Only needs more integrations to be Better.

Dec 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has helped me tremendously link inventory between eBay and Etsy to help manage. It is not difficult to use once you figure it out. They are willing to help with this. I hope they will be able to help me integrate with my other e-commerce site on Godaddy in the future.

Vendor Response

by OpenXcell Technolabs on December 27, 2016

Hi Luke. Thank you for your feedback. :)

Excellent product

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic solution for our business needs! Required very little training to get everyone on board and using the system on a daily basis. The representative has also been fantastic in helping us solve any of our problems. Keep up the great work Orderhive!

Vendor Response

by OpenXcell Technolabs on January 02, 2017

Hi Rikhi. Thank you for your feedback.

Great customer support and great program

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have started to use Orderhive after trying several other programs and I have found Orderhive to be better. The picture of every product was made partly for my request and it extremely made this program helpful and easy to use for my business. The update of products and quantities is made within seconds and the program works flawlessly without errors. In addition, the support team does an amazing job willing to do for the customer way and beyond other support teams, I have dealt with. With this support team, it's much easier for me as a business owner to solve any problem if it occurs.

Pros: Pictures of every product at the main screen level. Great customer support Program work flawlessly syncs data in seconds

Cons: There is a 4 times a day limit on the number of times you can sync a channel

Vendor Response

by OpenXcell Technolabs on December 26, 2016

Hi Chen. Thank you so much for your honest feedback. Looking forward to offering much more. :) Thanks & Regards, Megha Vishnoi

Overall Good System for Small Businesses

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Auto Shipping labels

Cons: time to time, system is painfully slow

Overall: some of the features and performance can be improved. the system is slow time to time but customer support is great . they answer any question very promptly.

Vendor Response

by OpenXcell Technolabs on December 19, 2016

Hi Aiyub. Thank you so much for your feedback. We're working to make the loading more quick.

Great product

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Stunning customer service. I recommend it! Orderhive is a great tool to manage your inventory.
Positive points : FTP integration + pricing.

Vendor Response

by OpenXcell Technolabs on December 19, 2016

Hi Jeremie. Thank you so much for your feedback. :)

One of the most important part of business

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been looking for a multi-channel inventory system for a long time and we have decided to use Orderhive because of its price, services, and stability. In the beginning, one of the features I was looking for was missing, but our rep and his engineers have implemented my request in a very short time. Now I am using Orderhive as our centralized system. Their service and software definitely worth every penny we invested.

Vendor Response

by OpenXcell Technolabs on December 13, 2016

Hi David. Thank you for the feedback. :)

Best of the Bunch

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization, price and magento focussed

Cons: That you do not have unlimited warehouses all of the plans. I don't see the point because you need unlimited warehouses as a workaround for consignment orders.

Overall: Orderhive is a great system in comparison to the likes of other software systems. They beat them on price and customization, and...customer service. I have just started to use it for the past two weeks. Will post another review in a few months when we are integrated with Magento etc.

Recommendations to other buyers: See cons. Please make consignment orders possible by providing multiple warehouses.

Vendor Response

by OpenXcell Technolabs on December 06, 2016

Hi Christopher. Thank you for your honest feedback.

EXTREMELY Helpful

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Any time I have question, I am responded to quickly. My concerns are always addressed and it's a pleasure working with Orderhive. The process is pretty user friendly, and if I have any issues, solving them is only a click away with their on screen chat feature. If I close my screen, or am not around for a response, I always get a followup email.

Pros: Inventory management for multiple channels

Vendor Response

by OpenXcell Technolabs on December 07, 2016

Hi Amanda. Thank you for the awesome feedback. :))

FIVE STAR SOFTWARE

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software and very easy to use, customers support is fantastic reply immediately if any problem

Vendor Response

by OpenXcell Technolabs on December 07, 2016

Hi Syed. Thank you for the amazing support and feedback. :)

Does have some fantastic features and excellent customer care but could be a little cheaper

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer care and simple to use software

Cons: Price for each channel is 25$ so if you have 10 channels that will be 250$ a month which is a little high.

Overall: I am using orderhive now for about 5 month and must say that software is very advanced and versatile, especially for those who want to hook up a lot of channels but enjoys shopify too much as their main hub for order flow and product sync. It has solved us two biggest issues we have had - invoices that match our integrated label paper (including combined orders, etc.)and pick-list which allows you to quickly collect and process orders for the day just by pressing one button. It is well worth the money to paid, especially given the ease of the bulk adjustments that can be made on the system. It has also solved our biggest issue with shopify - lack of multi currency support where we simply use multiple shopify accounts with separate pricing strategies for each country. I do recommend it to those who want to have complete cost control and runs regular purchasing as this is also where I import my new stock given the ease of use and speed of raising a new order. I still believe that there is more to be gained if they would lower the price a little as I do want to expand and would welcome a fee + commission rather than the 25$ they charge for each channel as with so many shops you can easily run up into problems and that is also the reason why we are using other apps for eBay and another for Amazon integration. I am sure that with time they will only get better.

Recommendations to other buyers: Ideal for multiple shopify accounts

Vendor Response

by OpenXcell Technolabs on December 01, 2016

Hi Vitalijs. Thank you for your honest feedback. We're glad the software is helping your business. We'll take your suggestions into consideration and keep enhancing. :)

Orderhive packs a lot of features

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Orderhive packs a lot of features in for the money and makes it easier to manage multiple channels. The customer support is above and beyond.

Vendor Response

by OpenXcell Technolabs on October 19, 2016

Hi Brian. Thank you for the feedback. :)

Great Support and Awesome Piece of Software

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Workflow of the process end to finish. Creating items and shipping integration was a plus.

Cons: Xero sales consolidation was the missing part. I hope they add this to the feature list in the future.

Overall: Software has most of the features you need from the box and will fit any type of business. Great to work with OH and support team to fix issues as they raise. I will be referring customers to them.

Vendor Response

by OpenXcell Technolabs on October 14, 2016

Hi Nasir. Thank you for your honest feedback. We'll surely work on enhancing the Xero integration.

Orderhive is simply the best!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Orderhive system has become a critical component of our e-commerce success. I cant say enough about the the system and customer service - we are beyond pleased with the easy setup, ease of use, amazing features, and customer service (our rep Dipan is AWESOME)...these guys will EARN your business, they go above and beyond to make sure you're totally satisfied. It's very rare to have a product or service that under-promises and over-delivers...don't waste your time and money with other solutions like we did, do it right the first time and hire Orderhive!

Vendor Response

by OpenXcell Technolabs on October 14, 2016

Hi Nick. Thank you for your kind words. :)

Owner

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I highly recommend Orderhive. Customer service is excellent. Thanks to Dipan he has really made my experience using Orderhive wonderful. He always has a solution for all of my needs. The interface is pretty easy to use but takes some getting used to. But overall, very happy with this app.

Vendor Response

by OpenXcell Technolabs on October 12, 2016

Hi. Thank you for your honest feedback. Looking forward to offering more useful features. :)

One of the best warehouse and multichanel tools their is

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sync between many softwares
B2b portal
easy
good suport

Cons: No sync from orderhive to woocommernce for products, but have the other way.

Overall: Here you can sync custemers, orders and products, wich is good. But from orderhive to wooocommernce will not the products be sync, only from woocommernce to orderhive, no pic. Pic needs to be manully put into orderhive.
They have a b2b modul, it work really good between chanel, and really good support.

Recommendations to other buyers: its really easy to put products in orderhive, but rember to chch which way the sync work

Vendor Response

by OpenXcell Technolabs on October 14, 2016

Hi Tor Arne. Thank you for your feedback. :)

Excellent Customer Support Service!

Sep 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This app is definitely easy enough to use, however anytime I have an issue our OrderHive support assistant is happy to help and always solves our issue. Such great service!

Vendor Response

by OpenXcell Technolabs on September 30, 2016

Hi Ema. Thank you for the feedback. :)

Great App - A must for all businesses selling across multiple e-commerce channels!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great Customer Service
- Easy to use Interface
- a system that integrates with multiple sales channels.
- tracking reports.

Cons: Still limited on certain features, especially Listing Management

Overall: This is a fantastic app for anyone selling across multiple e-commerce channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle. The customer service was extremely good, very fast responses.

Vendor Response

by OpenXcell Technolabs on September 30, 2016

Hi Jehad. Thank you for the feedback. :)

Finally an affordable solution for multi channel inventory sync

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and update speed between Shopify and Amazon

Cons: website is sluggish at times

Overall: After using spreadsheets to keep track of inventory between my Shopify store and Amazon and running into issues of overselling products, we have found Orderhive which has solved these problems for us. There were some integration challenges but their customer support was able to solve them for us.

Recommendations to other buyers: Make sure to have all items active on Amazon prior to initial sync.

Vendor Response

by OpenXcell Technolabs on September 13, 2016

Hi Jan. Thank you for your feedback. :)

Brilliant! User friendly and does the job

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, quick, intuitive and perfect for any size if business

Cons: Only 1 - Customer export could include all fields including address

Overall: I am a new user however even in my early usage I can see the benefits of this software. Its very well designed, is intuitive and user friendly. Sync and Integration were my absolute requirements and this software does it very easily, the customer service is awesome, prompt and very helpful!

Recommendations to other buyers: Follow the guides and import rules

Vendor Response

by OpenXcell Technolabs on August 30, 2016

Hi Mausum. Thank you for your feedback and kind words. Looking forward to offering so much more. :)

Excellent tool!! You can save a lot of time!!

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can't fined other solution with this price. System Quality is also top.
Quick server response and reflects change to your selling channel immediately.
Easy control for all different channel stocks and prices.

Cons: I wish I could have more powerful and variety of setting regarding automatic merging the items. Maybe system could automatically suggest matching by the title, SKU, prefixed SKU so that I can merge more smooth and quickly. Also, it is even more better that system can show certain qty. which is less than actual qty and refill automatically once it sold out.

Overall: This tool is extremely helpful if you are selling on ebay US, ebay UK, FR DE etc as well as Amazon, shopify etc. very easy to integrate your product and manage your stock qty. at single screen. You can change price, qty very quickly form inventory screen for all multi channel site. there is no display for the currencies for inventory screen but you can see the currencies on sold screen. There is no listing function from this tool however, I don't see it needed so much. I have been spending a lot of time for log-in each ebay site for changing qty. manually but with this tool, I can spend the saved time for something else.

Recommendations to other buyers: They are very keen to solve each customer issue and responsive for questions regardless the price plan. I really recommend this tool to anyone selling on Market Place as well as own online shop.

Vendor Response

by OpenXcell Technolabs on August 19, 2016

Hi Sachio. Thank you for your feedback. We'll take your suggestions into consideration to implement features in near future. If you have any other queries or comments, please feel free to email at support@orderhive.com.

Was not the fit for my application but they have the Best customer service - hands down

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory and Order processing in one application at this price is amazing!

Cons: ebay integration for the global shipping program and no way to cancel or reprint shipping labels.

Overall: With a complex list of features that I need the only thing this app lacked was the ability to provide the global ebay shipping address into my system, and no way to delete or cancel shipping labels to reprint them if a mistake was done.

Recommendations to other buyers: The team behind this was by far the best I have seen. They were really helpful and hands on with me. I couldnt have been more happy with my trial.

Vendor Response

by OpenXcell Technolabs on August 10, 2016

Hi Dave. Thank you for your feedback. We'll update you if the features you're looking for are implemented in near future. Meanwhile, if you have any queries or concerns, please feel free to reach me at megha@orderhive.com.

Orderhive could be big , its a matter of time

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friednly , awesome customer sdupport ,at great speed .

Cons: Missing some features wich would make this one of the best on the market , price ,quality are very good .
Tested a lot of multichannels , and this was by far the most user friendly .

Overall: Was missing a few features , but should be available in 8 weeks from now.
Can't wait for those to happen .

Recommendations to other buyers: For me missing the Listing tool to Ebay and other markets . And DPD Belgium API connection .

Vendor Response

by OpenXcell Technolabs on August 04, 2016

Hi Werner. Thank you for your honest feedback. We can't wait to offer those features too. :)

Great Product, a couple of thing to improve

Aug 02, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great costume service and cost benefit. There are a couple of things It needs to improve but I think overall you get what you pay for. By my experience, they are improving with time. It worth it a try.

Pros: Price and costume service.

Cons: For being in India we get this time-zone problem when we need to get a problem solved urgently

Recommendations to other buyers: Each business has different necessities, so you gotta try it.

Vendor Response

by OpenXcell Technolabs on September 01, 2016

Hi Fred. Thank you for your honest feedback. We'll surely keep enhancing features and launch new ones to help our users. Also, responding to queries on time is a priority for us, always. We'll do our best to respond instantly. :) Thanks & Regards, Megha Vishnoi

Does NOT have 24*7 support, Features don't work

Jul 30, 2016
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: * Signed up for the free trial, can't connect to any of your accounts in order to load in your real data and see if the system is worth it. How do you do that? Sign up for a monthly subscription. It isn't a free trial, it's a free demo in exchange for your contact info. * Website says 24*7 support. This is just a lie. You can put in a support chat 24*7 but if you will get a response is questionable. I'm currently waiting for a support response to a submission 26 minutes ago. Still no response. * Tried to download the inventory report, it's missing data. * Want to sort your inventory so you don't have too look at out of stock items, no can't do that. Really too bad. Was very hopeful about this software.

Cons: No 24*7 support as advertised. Buggy.

Vendor Response

by OpenXcell Technolabs on August 03, 2016

Hi Jeremy - I apologize for the inconvenience caused. We¿ll make sure we respond to every message instantly. However, if there is anything I can help you with now, please email me at megha@orderhive.com. Thanks & Regards, Megha Vishnoi

Great Product Management

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The back end UI. Its very sleek and nice looking, sorta like wordpress and woocommerce

Cons: The B2B system needs improvement. I was hoping it would like like an online shop like tradegecko b2b.

Overall: Very Easy to use, I used orderhive to manage several selling channels. I had a quick easy time connecting Orderhive to Other applications through their api.

Recommendations to other buyers: If you are looking for a low cost effective Management system try it!

Vendor Response

by OpenXcell Technolabs on July 28, 2016

Hi Daniel. Thank you for your honest feedback. We'll surely enhance our Wholesale portal in the coming times. :)

Fantastic Customer Service - a pleasant and professional experience.

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A really pleasant experience. The customer service was extremely good, very fast responses. Really useful tool, however just wasn't quite right for what we needed. We were straight away offered a refund and the whole experience was very pleasant and professional.

Pros: - Great Customer Service - Easy to use Interface

Cons: - Still limited on certain features, especially Listing Management

Recommendations to other buyers: - This is a great platform - offering a lot at a small price.

Vendor Response

by OpenXcell Technolabs on July 28, 2016

Hi Bartosz. Thank you for your honest feedback.

Most CUSTOMER SUPPORTED app

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integration, good UI , friendly support, the scalability, price

Cons: currently invoices are not automatically sent to my accountings, so that's my only negative

Overall: I have been using various applications and found Orderhive to suit best my need, what i enjoyed about mostly was the technical team taking care of all integrations.

As soon i provided them with backend login they fully connected the various channels and troubleshooted my... In other applications i had to do this all manually!

Recommendations to other buyers: integrate automatic accounting

Vendor Response

by OpenXcell Technolabs on July 28, 2016

Hi Ivan. Thank you for your honest feedback. We'll surely update you once we make the required accounting automation live. :)

There were some bugs but Orderhive went above and beyond to get everything fixed for us!

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Process orders from one site versus 4 different online stores. Integrates with Quickbooks and our CRM and the tech help team is outstanding.

Cons: Would be lovely to be able to list new products from Orderhive and have them posted in each store but we understand this is out of Orderhive's control. There are no SKU numbers associated with Etsy products but again this is out of their control because Etsy does not incorporate SKUs.

Overall: We chose Orderhive for one of our clients who uses Etsy, Shopify, Amazon, QuickBooks and Zoho CRM for their online business. Managing such a large volume of sales over 4 different online stores was overwhelming for our customer. With Orderhive, now all the orders can be handled and processed from one spot. We did have issues in the beginning but Orderhive has been very responsive and has made quite a few technical changes to help smooth out the process for us. The orders team loves it, the shipping department loves it and our customers love it because it has helped to reduce errors in orders.

Recommendations to other buyers: I really do like this software and is really a must have for any online business with large volumes of sales spread across multiply online stores.

Vendor Response

by OpenXcell Technolabs on July 28, 2016

Hi Jessica. Thank you for your feedback. We're glad your team is loving the whole experience. Looking forward to offering you more useful features and tools. :)

A Multi Channel Seller Necessity

Jul 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and small learning curve. Outstanding customer service. I can update and access my account anytime and anywhere. The guys at Orderhive are willing to listen to any customisation ideas that you may require for your business and they will always come up with an answer. Great value for money too. Love it and they have gave me no reason to go anywhere else.

Cons: None. Where there is an issue or features you require just ask..

Overall: Orderhive is a top notch provider of inventory management, product listing and channel syncing tool whether you sell on Ebay, Etsy or Amazon etc.. I tried many software prior to Orderhive and I was never totally satified. There was always something missing or they were not fully catered for the UK market. However Orderhive has exceeded my expectations. I am glad I made the right decision to keep orderhive. I still have many integrations to add and I cant wait to have everything in one place. Even the B2B portal can be customised which is my next move with the software. Anything you need just ask the guys at Orderhive and they will try to come up with a solution for your business. Their customer service is second to none. Always there 24/7. Orderhive is constantly improving, inventing and integrating features to allow sellers to do what is most important to us...selling!

Recommendations to other buyers: The guys have more features update coming soon so definitely think seriously about joining orderhive before signing with someone else. They have committed to being the best and I can see that they are passionate about their software.

Vendor Response

by OpenXcell Technolabs on July 28, 2016

Hi Todd. Thank you for your feedback. We look forward to offering you so much more to simplify your business.:)

This has really helped our fulfilment process

Jul 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Orderhive was by far the cheapest of the online inventory management systems that we found to fit our needs. But it is surprisingly easy to use and the customer service is outstanding. They are available all the working UK day (and Sundays as well) on skype/live chat/call. They happily modify their software/templates to your specific business and normally update their processes for you within a couple of days.

Pros: Customer support (Mohanish is our contact for KPBollystar) Price Customisable features and teomplates

Cons: Would like to have more capabilities within the iOS app

Vendor Response

by OpenXcell Technolabs on July 20, 2016

Hi Elizabeth. Thank you so much for your feedback and support. :)

Easy to use, affordable order management

Jul 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Good set of features
Shopify integration
Open to customisations
Easy to use
API access available

Cons: Some features weren't quite as we needed them, but for the most part they have added customisations to make this work for us.

Overall: After shopping around for a while we selected OrderHive as they seemed to have all the functionality we required, at a much more affordable price than other order management systems. The technology seems fairly new as they are still developing new features, however all key features are present and working well. They've been helpful with small customisations that I've needed to make it work for my specific requirements, which I've really appreciated.

Customer support is based in India, so they don't come online until the afternoon here in Australia but they're always helpful and quick to respond.

Vendor Response

by OpenXcell Technolabs on July 12, 2016

Hi Ruth. Thank you for your feedback. We'll continue offering you features and support as per your needs. :)

Great value and customer service

Jul 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Entry level cost with great features; great customer service; the ability to have all of my inventory organised

Cons: There are some features that need tweaking for my particular business, though the orderhive team take all of this feedback on board and are open to making changes.

Overall: I had been searching for a product to manage my inventory for my online sales plus also my wholesale sales, and most of the products out there that I found were too expensive for my budget. These costs add up, especially for small businesses. I came across Ordehive, which has a long list of features for a great price.

Initially I had some trouble setting up the system, though was blown away by the fast customer service and the ease of communication. My point of contact has been customer representative - we have had numerous skype calls, emails and messages to get things working the way they should.

The Orderhive team have made changes to the system for me so it is more suitable to my business.

Recommendations to other buyers: Communicate with the Orderhive team - at first I was trying to work it all out myself, though once customer representative reached out to me and started showing me things via skype it was a lot easier.

Vendor Response

by OpenXcell Technolabs on July 05, 2016

Hi Linda. Thank you for your honest feedback. :)

We think we've sound the solution

Jun 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Good support
Automated Tracking
Integrates with loads of platforms

Cons: Would like the ability to customise my own templates - currently they can do it for you
A few more integrations with UK Couriers would be good
No fulfillment by barcode yet - i.e. paperless Pick/Pack/Dispatch

Overall: We are only very early on in our deployment of Orderhive however so far things seem to be working out well! We operate a raw dog food business where we deliver both in our local area and via courier. Finding a solution that integrated with Shopify has proved difficult - well lets be frank there are plenty but finding one that is a sensible price for a startup business was the tough part.

Orderhive has a great price point and the support seems very proactive.

Recommendations to other buyers: You need to sign up to a subscription before you can actually connect your store - keep that in mind whilst testing.

Vendor Response

by OpenXcell Technolabs on June 25, 2016

Hi Jamie. Thank you for your kind words. We'll try our best to offer the missing features you're looking for.

Excellent Support!

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have been slowly rolling out Orderhive within the organisation. So far have only positive experiences to note. Fast, responsive and overall outstanding customer support Customer oriented experience.

Pros: * Customer support. * Ease of use

Cons: * None thus far (have not begun to use the service fully)

Vendor Response

by OpenXcell Technolabs on June 20, 2016

Hi Vadim. Thank you for your honest feedback.

Great support & always very responsive

Jun 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Orderhive is a great concept and the whole thing is amazing. Thank you for the great service and support. I didn't feel there was a huge issue with the time zone difference, I just needed to make sure I was messaging them before 5pm that's all. Overall, great.

Pros: Integrated my shopify to Etsy store which is what I needed

Cons: Etsy was missing something which meant that I wasn't able to integrate my products. Not Orderhives fault though.

Vendor Response

by OpenXcell Technolabs on June 03, 2016

Hi Ina. Thank you for your honest feedback. We'll ensure you continue receiving great support from us. Thanks & Regards, Megha Vishnoi

A Much Better Alternative To Linnworks! Great Service :)

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I'm really impressed with the flexibility and customer service of Orderhive! At first, I had some issues Orderhive not meeting my requirements, but they really bent over backwards and customized the features and software to meet my requirements for no extra cost! Orderhive really value their customers, you don't feel like just another number like with Linnworks. Their web platform is easy to use, nice and simple. The best thing about Orderhive is peace of mind, trusting that if I ever run into a problem, I'll get brilliant service and have the problem fixed in no time :)

Pros: Amazing customer service! Very flexible with software customization for your needs! Very good value for money. I would've paid double the price with Linnworks.

Cons: None! Any cons that I previously had were fixed by the Orderhive team :)

Vendor Response

by OpenXcell Technolabs on May 31, 2016

Hi Ethan. Thank you so much for the feedback. We're glad that you're finding Orderhive useful for your business. We'll continue to provide support whenever needed.:) Kind regards, Megha Vishnoi Orderhive Team

Great value

May 27, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Orderhive works well for the price. For simple syncing across channels its great. Customer service can be slow because of the time difference but they were generally responsive.

Pros: great price easy to use

Cons: it did break mysteriously for several days once ...

Vendor Response

by OpenXcell Technolabs on May 30, 2016

Hi Mairin. Thank you for your honest feedback. Due to maintenance, the system slowed down for few days. We'll make sure it doesn't happen again.

Great support

May 20, 2016
5/5
Overall

Comments: Excellent tech support and very user friendly system for order processing. The platform seems to fulfill all of our need for order management and inventory control.

Vendor Response

by OpenXcell Technolabs on May 30, 2016

Thank you for your feedback and constant support. :)

Cloud Inventory Software that works.

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We needed a cloud inventory solution that was the master of stock and was able to sync stock across 3 sales channels and then push orders to three different warehouses. Orderhive has allowed us to do this successfully and easily.

Pros: Very helpful and responsive customer service that was happy to develop some extra features as needed.

Vendor Response

by OpenXcell Technolabs on May 17, 2016

Hi Stefan. Thank you for your feedback. We're glad that Orderhive is helping your business. :)

awesome product

Apr 29, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy of use and the helpfulness of the support staff

Cons: sometimes find the portal a bit slow but it acceptable

Recommendations to other buyers: i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

Great Product, just not the right fit for us

Apr 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Orderhive is very attentive to customer needs and responsive to your questions/comments/concerns.

We needed to be able to allocated specific quantities of inventory to our POS on Shopify, and Orderhive just isn't there yet, but I'm sure they will be very soon!

Vendor Response

by OpenXcell Technolabs on April 30, 2016

Hi Andrea. Thank you for your honest feedback. Yes, we'll try our best to build that feature soon. :)

Feature Rich with Great Support Team

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Orderhive for about 7 months now to keep my inventory in sync across ebay, amazon, and shopify. The service has been working great with just a couple of glitches along the way, but Orderhives 5 star support team seems to always be available to solve any issues that come up. And while I only use Orderhive for inventory sync, the service is full of many high end features such as printing packing slips and shipping labels, tracking shipments, inventory and sales reports and much more. They are constantly working to improve the system based on feedback and have even added requested features within a couple of days. Keep up the great work!

Vendor Response

by OpenXcell Technolabs on April 30, 2016

Hi Mike. Thank you so much for your feedback. :)

Excellent customer support

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have never seen a customer support like that. The software seems good even if required a lot of time to configure as our needs. I would reccomend for company that are selling in only one country.

Pros: Excellent customer service

Cons: Difficulties to setting up

Vendor Response

by OpenXcell Technolabs on April 19, 2016

Hi. Thank you for your feedback. We'll surely work hard to make the set up a breeze for users. :)

Orderhive

Apr 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I signed up for Orderhive as I run a multichannel store and I found myself constantly overselling items and found it quite time consuming having to update inventory quantities for each of my 3 channels every time something was sold. Whilst there were a few hiccups in the original setup, the support team were there very step of the way to help with an easy integration. Every time I had an issue they were quick to respond and help me sort out the problems. Orderhive has definitely saved me hours and headaches from overselling!

Vendor Response

by OpenXcell Technolabs on April 09, 2016

Hi Letitia. Thank you so much for your feedback.

Fantastic Service

Apr 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Used orderhive for a while and my account manager Chinkit have be so helpfull and flexible. I really recommend orderhive for all startups in need for an all in one inventory management system.

Vendor Response

by OpenXcell Technolabs on April 09, 2016

Hi Frederik. Thank you for your feedback. I'll pass on the compliment to Chinkit. :)

excellant software with great support helped us set up with shipping companys quick

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: works great for our distribution centre and the support if any problems is great
and future update in april 2016 for multi warehouse will be great for us looking forward to working with orderhive more

Vendor Response

by OpenXcell Technolabs on April 09, 2016

Hi David. Thank you for your feedback. Yes, Multi-warehousing will be launched this month!

Great tool and outstanding support

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched from using Order Harmony because the support was non-existent. The support we've had with Orderhive from Day 1 has been outstanding and they have continued to support us through the set up process. Dipan especially is a credit to the team. The app integrates with many of our existing software tools so makes the ordering process a lot more smoother.

Vendor Response

by OpenXcell Technolabs on March 31, 2016

Hi Andy. Thank you for your feedback.

Best bang for the buck

Mar 30, 2016
5/5
Overall

Comments: Orderhive is by far the best bang for the buck order management system. We've had to work with the team to make it fit our purpose and they've been great at trying to help find solutions and even built in a new feature just for us. Works great with our Woo platform and is very easy to use.

Cons: The only snag is their work hours because the team is on the other side of the planet, but unless you have a crazy emergency that can't wait a day, you'll be fine. We haven't had an issue yet.

Vendor Response

by OpenXcell Technolabs on March 31, 2016

Hi Casey. Thank you for your honest feedback. Irrespective of working hours, we try our best to offer support to our users. We'll surely keep raising the bar of customer support. :)

Customer service was "top notch"

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was very pleased that the support team is very responsive to my request. If and when I finally need an inventory management I will keep you in mind.

Pros: support team is very responsive to my request

Cons: I wished the trial period was a full month

Vendor Response

by OpenXcell Technolabs on March 30, 2016

Hi Doug. Thank you for your honest feedback. We'll surely take your suggestions into consideration.

Excellent product

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent multi channel tracking product. Very easy to use and excellent customer services

Vendor Response

by OpenXcell Technolabs on April 09, 2016

Hi Vladimir. Thank you for your feedback.

Excellent!

Mar 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We tried many SaaS platforms before trying Orderhive out and we could not find any other plaform that would do what we needed. After a while we were about ready to give up and we decided to give these guys a try, needless to say they rolled out the features we needed within a few months of us subscribing and are now able seamlessly manage our marketplaces in the way we need and it is saving us time and money! Can't thank these guys enough.

Vendor Response

by OpenXcell Technolabs on March 14, 2016

Hi Jeffrey. Thank you for your feedback. Looking forward to offering more. :)

We Have Tried Them All

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Orderhive is pretty good. Very smooth, updates quick and has a whole host of features. I spent a whole week looking at systems that managed multi channel sales and inventory but it seems that they all seem to be missing something or they are a bit slow, clunky and disjointed but Orderhive is very smooth.

Price wise it is middle of the road, there are cheaper but many more expensive. As I have said I have tried around 5 of Orderhives competitors and Orderhive has come out top.

Customer services are very good and I cannot commend them enough. Any issues were of my own making and they also do full training with you.

Great system, great bunch of guys and great service.......5* from me.

Paul Meakin - Founder
bentleys.me

Vendor Response

by OpenXcell Technolabs on March 14, 2016

Hi Paul. Thank you so much for your feedback and constant support.

Beautiful interface, friendly support, works as advertised

Mar 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clean, fast, beautiful and easy to learn and work with. Support is friendly and responsive. I wish it had more powerful listing features, but it is effective and works as advertised. Good value for the price.

Vendor Response

by OpenXcell Technolabs on March 16, 2016

Hi Andrew. Thank you for your feedback. Looking forward to offer you more features.

Very good inventory management software

Mar 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We currently use this software with our Vend POS and working in various stages towards implementing a webstore for racket sports at ofcourts.ca and ofcourts.com. In addition we have many local proshops for tennis and squash that utilize the Wholesale option directly the system.

It has lacked some detail features, like showing inventory quantities in Orderhive B2B, but after I requested changes, they are very quick to fix it

Nobody can construct a perfect system and charge so little money, so there are some unfinished parts. This is all fine as long as they are (and they are!) fixing them quickly when made aware of them.

So now, we can verify, the B2B works, Vend POS integration works. From our small tests, WooCommerce works as well.

Vendor Response

by OpenXcell Technolabs on March 16, 2016

Hi Peter. Thank you for your honest feedback. Like always, we're determined to offer what our customers demand.

Easy To Use & Does The Job Well

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good easy to understand interface gets the job done quick and simple. Didn't have the right invoice template for me but with one email to the support team and they made me one from scratch to suit me. Excellent support team

Vendor Response

by OpenXcell Technolabs on March 03, 2016

Hi John. Thank you for your feedback and constant support.

Quick, comprehensive, and excellent support

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just started using Orderhive, and up til now I'm really impressed. Quick set-up, intuitivi UX, and most importantly spot-on support for all questions regarding the set-up of the system.

Vendor Response

by OpenXcell Technolabs on March 03, 2016

Hi Bernhard. Thank you for your feedback.

Great Order & Inventory Management

Feb 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Orderhive to manage the orders and inventory between different stores. It began with a special and small customization and results in some great extensions of the Orderhive functions and workflows. After a bumpy cultural harmonization process the collaboration with the great tech team works fine. The functionality and reliability of Orderhive is great. The possibility to customize functionality and workflows with Orderhive are a great advantage for enterprise applications.

Pros: Functionality, customization, easy to use, very dedicated tech support

Cons: Acclimatization of the communication and ETAs on bigger customizations projects.

Vendor Response

by OpenXcell Technolabs on February 26, 2016

Thank you for your honest feedback. We'll try our best to eliminate the problem areas.

Great value

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been trying several different systems and Orderhive is definitely the best value. There's a dramatic difference in price between Orderhive and comparable products, but the features and capabilities provided by Orderhive are actually better. I would definitely recommend. I wish we found Orderhive a year ago, we'd be triple our size.

Great Product. Fantastic Support

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After a lot of research We started using Orderhive because of the integration with ZohoCRM. To my knowledge no other sales channel management system offers such and easy integration.

The system is straight forward and easy to use.

Support is excellent and very quick to respond and with new features available on a regular basis, it just keeps getting better.

Vendor Response

by OpenXcell Technolabs on February 23, 2016

Thank you for your feedback and constant support.

Super quick installation. So intuitive that it takes hardly 30mins to understand all the features.

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been super happy with the ease custom solutions can be built in orderhive. Also it takes no time to configure and helps you get a robust ecommerce backend with loads of useful features.

Vendor Response

by OpenXcell Technolabs on February 22, 2016

Hi Swagat. Thank you for your feedback.