DiscoverLink

DiscoverLink Talent

4.5 / 5 12 reviews

Who Uses This Software?

Unlike other e-learning providers, we focus specifically on the hospitality industry. We work with restaurant and hotel chains ranging in size from one unit to thousands of units.


Average Ratings

12 Reviews
Badge-recommended Badge-support
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • DiscoverLink
  • discoverlink.com/
  • Founded 2002
  • United States

About DiscoverLink Talent

DiscoverLink Talent is an employee development solution optimized for the hospitality industry. This user-friendly system brings together a restaurant learning management system (LMS), performance management, insightful talent quality metrics, and our industry-leading training content into a single, integrated mobile-friendly platform.


DiscoverLink Talent Features

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Gradebook
  • Mobile Learning
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing

DiscoverLink Talent Reviews Recently Reviewed!

We love DiscoverLink. They have a very caring staff and work hard to make sure our needs are met.

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The system is incredibly easy for our employees to use and the tutorials are specifically designed for our industry.

Overall: Great learning with easy facilitation.

Very smooth, easy to use & understandable.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Excellent organization and layout. Easy of use, simple to understand, good graphics...often it's even FUN! Enjoy the reinforcement "Gamification" sounds and graphics applied.

Cons: Sometimes slow to move from one task to another. Especially when Quiz or Test is completed. Not a major issue.

Overall: Quick application, learning is flexible.

Program is simple, useful, but prone to user issues.

Sep 01, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The content: hands-on activities are well-targeted and effective. The new feature that allows supervisors to sign off remotely is much appreciated.

Cons: Lots of issues with stalling, freezing, and not giving credit for completed (or mostly completed) items.

Vendor Response

by DiscoverLink on September 05, 2017

Hi Jessica, Thank you for taking the time to write a review. We're sorry to hear about the issues you've been facing. The behavior you described is not typical, so we want to help you resolve it. Our Director of Client Services will be contacting you this week to help you troubleshoot it and find a solution.

Our training has become more consistent and our employees more knowledgable

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of Use and the support I've received from Discoverlink. I was able to ask questions at any time of the day and get a quick response.

Overall: Consistency within our company is the biggest benefit of using Discoverlink. We are able to hold our employees more accountable to our compliance policies as well as our different skill positions.

DiscoverLink is the best LMS I have ever used.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I most enjoy their library of available training modules. This has allowed me to rollout a program instantly while I integrate more brand specific training as it is created.

Cons: There's not much bad to say about it. Sometimes the modules can stall out and take too long to load up in a browser but with the transition to HTML5 this has happened far less frequently.

A great product and an experienced and friendly support staff

Sep 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This platform is perfectly sized for our organization. It lacks the bloat of many LMSs while also providing all needed features. From the learner standpoint, it's dead simple to get into their learning and know exactly what they need to work on.

Overall: It gives us visibility into the status of the training of every person in our organization. It gives our operators the ability to direct training from anywhere.
We have complex partial rollout schedules for new products and procedures that are hard to accomplish.

Very easy to use, incredible support, and the user interface is great!

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendliness. Access and tracking capabilities are superior to other offerings. The support provided by Discoverlink is outstanding in every way.

Cons: Filters. Providing access to learning modules is important to our Franchise Community, but many prefer to customize in some regard. This can sometimes cause complexities in viewing tiers.

Overall: learners are better equipped in a shorter time frame.

Product is okay

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Cons: Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

I am excited to get this into all of our restaurants!

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the flexibility and ease of use. The system is also mobile friendly which is a plus in the busy restaurant environment.

Cons: Some of the administrative tasks to manage. We have a limited in house staff to support the system so time is limited to support the system internally.

Great technology; easy to use and manage campus; customer service team is AMAZING at problem-solving

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The to-do list ease of understanding and following.
The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments.
The reporting functions have been a blessing for us to be able to understand and even predict business outcomes.

Cons: Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome.

Overall: Training consistency.
Quick updates to items that are time-sensitive to the field.
Tracking of completion for compliance purposes and testing.
Snapshot reporting (vs. "need to be in the location to see completion")

Easy to use for our managers and team members.

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity of the website. I can easily assign courses to my users, and they immediately know what their requirements are.

Cons: Would like more mobile friendly. I think that in this day and age, there is a desire to be able to take the CBTs on a mobile device.

Vendor Response

by DiscoverLink on August 29, 2017

Hi Nate, Thanks for the review. We just wanted to make sure you were aware that DiscoverLink Talent is mobile-enabled. Many of our clients are using it on mobile devices. If you have any questions, feel free to contact your Client Services Manager.

We've been using DiscoverLink for a few years now, and it just works. It does what you want it to.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use to admin, and for our managers and team members to use. Easy to upload courses, and their library of courses are great as well.

Cons: I consider myself a power user and would like to see more admin rights, but the customer service is always willing to help out and fix things that I can't do myself.

Overall: Able to easily track learning for our thousands of team members across multiple states.