# CrunchTime! TalentLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CrunchTime! TalentLink the right Training solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166223/DiscoverLink-Talent/reviews --- CrunchTime! TalentLink 4.6 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CrunchTime! TalentLink Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews KS Kris S Instructional Design SpecialistRestaurants, 51 - 200 employeesUsed the software for: 6-12 months. “Easy to use, easy to add people, courses, info, resources.“ May 13, 2022 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessicah P. Senior Director of Training Restaurants Used the software for: 2+ years ### "User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs" January 9, 2018 5.0 Pros What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team! Cons I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance. Review Source SM Sarah M. HR Manager Food & Beverages Used the software for: 1-2 years ### "HR Manager" May 5, 2022 4.0 Our overall experience has been wonderful. Aside from the software itself, it has been wonderful working with a dedicated team that is engaged and committed to helping us meet our training goals and objectives. Pros Discoverlink is easy to use as an administrator. The reporting is awesome and the support is phenomenal when you need assistance. Cons Some of the feature's functionality seems archaic, for example, the mobile version of the site from the learners' perspective requires horizontal scrolling to see additional courses. This concept is somewhat foreign to our younger workers. Also, the process for managers to actually sign off on a learner's course progress is very clunky. The sign-off feature could benefit from some enhancements. We have found the built-in quiz and testing functionality to have occasional glitches. Overall the tool is solid there are just some nit-picky things that could be improved upon. Reason for choosing CrunchTime! TalentLink Service & support and the tool was easy to navigate for end users. Switched from [Schoox](https://www.capterra.com/p/135396/Schoox/) Product support for Schoox was non-existent. The Schoox system was too complicated on the administrative side. Review Source Response from CrunchTime! Information Systems May 6, 2022 Hi Sarah, Thank you for providing this valuable feedback. We are so happy to hear you find the software easy to use and we really appreciate your high praise for our support team. However, we would like to get more insight about the areas for improvement you mentioned. We work hard to provide the best experience possible and always listen closely to customer feedback. Would you be open to a call with our team to discuss your concerns in more detail? Please let me know and I'll be happy to set that up for you. TO Tara O. VP People, Culture, and Experience Hospitality Used the software for: 2+ years ### "Ciccio Restaurant Group/ Fresh Kitchen" October 23, 2019 3.0 Love Representatives! All super awesome and helpful! Pros Love the customer service and the team at DiscoverLink. Always super supportive, and always there to help answer questions. From the initial sales process, to implementation, to ongoing support...I have been a fan! I also like that there is off the shelf content. Cons While the information, and content is important and the message is there...I think that some of videos are not as updated or modern as I would like them to be! Some of it presents as a little outdated and "cheesy." Also, we have had multiple issues with certain courses freezing and/ or not loading, which creates obstacles for our teams in the field. Additionally, some of the courses are very glitchy and creates user frustration/ having to go back and repeat things. The less obstacles, the more buy in from the team. Also, we have had issues with the password formulas where it will only generate a 3 character password, and then it creates issues with certain functionalities as it will then state "must have a 4 character password." It would also be nice if our managers could run a user/ \*\*\*password\*\*\* report. Review Source AL Angi L. Instructional Design Manager Restaurants Used the software for: 1-2 years ### "Best Customer and Technical Support EVER Bar!" October 28, 2019 4.0 Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link! Pros The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need. Cons Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern. Alternatives considered [Grovo](https://www.capterra.com/p/1187/Grovo/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Docebo](https://www.capterra.com/p/127213/Docebo/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing CrunchTime! TalentLink The decision was made before I was hired. I think a big selling point was the fact that they are in the restaurant-niche, so they understand the needs of multiple restaurants and external users, as well as internal users. Review Source BL Braxton L. Training Manager Hospitality Used the software for: 2+ years ### "If it was not for this product our company would be less efficient! Used Daily! " January 8, 2018 5.0 From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do! Pros This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT Cons It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that! Melanie J. Senior Manager of Training and Program Development Restaurants Used the software for: 1-2 years ### "I have been impressed from the start with my experience using Discoverlink. " December 28, 2017 5.0 I have achieved more consistency in training and better trackability of training completion. This allows me to report on training and see trends across the Company that correlate training to performance. Because the LMS is fairly new, I sometimes come across functionality that is "in development". The Discoverlink Team is very open about what can and can't be done. though, and are actively working to improve the product with client suggestions. I don't know as though these comments would be any different with other companies as the industry is constantly changing, however. Pros The software is easy to use. There are available user guides, but I often don't need them as it is intuitive. I absolutely love that I can easily customize many aspects of the LMS without a complicated "scope of work" and that the Discoverlink Team is open to new ideas and suggestions. From a user perspective, the LMS is graphic in nature and easy to navigate. Review Source Nate B. Senior Management Training Specialist Used the software for: 2+ years ### "Easy to use for our managers and team members." August 29, 2017 4.0 Pros Simplicity of the website. I can easily assign courses to my users, and they immediately know what their requirements are. Cons Would like more mobile friendly. I think that in this day and age, there is a desire to be able to take the CBTs on a mobile device. Review Source Response from CrunchTime! Information Systems August 29, 2017 Hi Nate, Thanks for the review. We just wanted to make sure you were aware that DiscoverLink Talent is mobile-enabled. Many of our clients are using it on mobile devices. If you have any questions, feel free to contact your Client Services Manager. Jen M. Senior HRIS Analyst Restaurants Used the software for: 1-2 years ### "Great LMS product" February 21, 2020 5.0 Our experience with DiscoverLink has been fantastic! They are a great vendor to work with. Always responsive, patient and helpful in every situation. They take feedback well and are continually finding ways to improve their platform. I would highly recommend them for anyone looking to elevate their LMS experience. Pros Easy to use Intuitive Hospitality focused Compatible with all programs we use Ease of integration Great customer service Cons My only con would be limited reporting on course specific data. Otherwise everything is great! Review Source VR Verified Reviewer Vice President of Human Resources ' General Counsel Used the software for: Less than 6 months ### "Excellent Customer Service and Easy to Use" January 8, 2018 5.0 We are thrilled to be able to offer consistent training in all of our 75+ locations! Pros Our implementation and ongoing service team are the BEST! They go above and beyond! We had weekly calls as well as consistent email communication. They had great suggestions on what content types would work best for each lesson, which resulted in a really fun and interactive finished learning program. Cons Randomly, some of the screens do not have a customizable background. Otherwise, this software is fantastic and VERY user friendly! Review Source Response from CrunchTime! Information Systems January 9, 2018 Hello, thank you for providing this review and for the feedback on customizing background on certain screens. Currently, in addition to the custom login page and the ability to define colors on the To-do list, you can customize background images in exams, surveys, and performance reviews. We'd love to hear more about what you have in mind for custom backgrounds on other screens. If you'd like to send me your ideas I will be happy to forward them to our development team. VR Verified Reviewer Manager of Training Restaurants Used the software for: 1-2 years ### "DiscoverLink Talent meets all of my needs and those of my learners." December 29, 2017 5.0 DiscoverLink Talent is a great program to use and is easy on the budget. This program works well on tablets and phones but will work even better when the new app is fully functional. Pros This product allows me to upload a great deal of personalized content for my learners to use. It is also quite literally the easiest program for administrators and learners to use. Review Source PY Patrick Y. Director of Recruiting and Training Restaurants Used the software for: 1-2 years ### "We love DiscoverLink. They have a very caring staff and work hard to make sure our needs are met." September 4, 2017 5.0 Great learning with easy facilitation. Pros The system is incredibly easy for our employees to use and the tutorials are specifically designed for our industry. Review Source CA Christine A. VP People & Culture Used the software for: 6-12 months ### "Best LMS " January 8, 2018 5.0 Pros We are a relatively new client, but love this product. Implementation was a smooth process and we were on target with milestones. Very easy to use for our staff and administrators. Support staff is amazing and ready to help with any question/issue. Cons Would like to see more levels in the management hierarchy. I think there is currently 5 levels, but think we need 1-2 more. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Christine, thank you for taking the time to complete this review, and for the suggestion to increase the number of hierarchy levels in the system. I have passed that on to our development team as an enhancement request for future consideration. Keep the good ideas coming, and thanks again! NS Neal S. Director of Training Used the software for: 2+ years ### "Discoverlink is a great LMS with a number of courses available and an easy to use interface." January 12, 2018 4.0 Pros Overall the platform is really simple to use for administrators and end users. Discoverlink also has a number of service and compliance courses that will let you get off the ground quickly. Everyone on the Discoverlink team is also really easy to work with and very responsive. Cons The user interface is very functional and simple, but looks a little outdated. In the past three years we've also experienced a small handful of technical issues that were a little frustrating to work through. The tech team has always been very responsive with the issues, but I'd prefer not to have any issues to work through in the first place. Review Source Response from CrunchTime! Information Systems January 16, 2018 Hi Neal, thank you for this review. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter. We expect the underlying code to have improved stability as a result, which will mean fewer technical issues as well. We look forward to hearing your feedback once it's launched! JL Jason L. Director of Training and Ops Services Restaurants Used the software for: 2+ years ### "Great technology; easy to use and manage campus; customer service team is AMAZING at problem-solving" August 29, 2017 5.0 Training consistency. Quick updates to items that are time-sensitive to the field. Tracking of completion for compliance purposes and testing. Snapshot reporting (vs. "need to be in the location to see completion") Pros The to-do list ease of understanding and following. The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments. The reporting functions have been a blessing for us to be able to understand and even predict business outcomes. Cons Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Jason, thank you for taking the time to complete this review and for your feedback on offline use to help with connectivity issues. I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that! Jeremy H. Instructional Design Manager Restaurants Used the software for: 2+ years ### "Training at the next level" August 1, 2019 5.0 We went from a homegrown LMS to using DiscoverLink, and haven't looked back. It allows us to train team members, managers, and even our corporate support center staff. It is easy to see who has and hasn't completed training. The team is wonderful to work with as well. I'm more of a hands-on admin, and I'm able to do most things myself, but the support team is there for any assistance I need. I know some of their other clients are more hands-off, and they work well to keep all things moving smoothly for both ends of the spectrum. Pros The LMS is very easy to use, administer, and train with. The support and service is amazing from the team at DiscoverLink Cons Updates can take a while to be made, but are amazing when they come out. Review Source CB Corrin B. Training and Development Coordinator Restaurants Used the software for: 1-2 years ### "DiscoverLink Talent Review" October 17, 2019 5.0 We use Discoverlink in all aspects of our Training Programs. It's extremely valuable and affective to use to compliance. Having that validation and proof that all our employees are compliant is key. We are trying to go as paperless as possible for it improves our ability to customize and change information in real time. Pros This software makes it easy for users of all levels to use. It's also very customizable for specific locations but also our regional directors who oversee multiple locations. The introduction of the app is fantastic and something that will make our company initiatives so much easier to execute. Cons Though I feel it is easy to work with, I do hear from a lot of locations that seem to have issues navigating the site. The easier to locate certain information, the better. I know that a lot of management would like the ability to customize their own dashboard to be able to see certain results or information as soon as they log in. For example: compliance percentages, or learning program incomplete percentages would immediate should up on the top of their dashboard as soon as they log in. That would be beneficial for them but also as administrators. If we could enable certain report percentages to automatically pop up, that would help solve some of our problems. Review Source MM Molly M. Director, Training and Development Used the software for: 2+ years ### "Product is okay" August 30, 2017 3.0 Pros Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts. Cons Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Molly, thank you for taking the time to complete this review and for providing feedback on reporting. I wanted to let you know that we will begin rolling out a new user interface this quarter which includes some nice reporting enhancements, including graphical charts. In addition, we can create custom reports and add dashboard statistics to meet specific requirements. If you'd like to explore either of those options, please contact your Account Manager. We'd love to hear your ideas on other features you'd like to see us add to our development roadmap as well. Feel free to send me any comments and I'll be happy to forward them on to our development team as enhancement requests for future consideration. Thanks again! JL Jennifer L. Training Manager Restaurants Used the software for: 1-2 years ### "Crunchtime/Discoverlink Review" May 13, 2022 5.0 Pros Quizzing through the platform is one of the most beneficial features of this system. It saves our trainers the time that they would normally spend manually grading tests. It also ensures that the answers are consistent from location to location and not per the trainers preferences or thoughts. Cons Integration has taken a little bit of time due to the current software systems we have in place. The team at Crunchtime/Discoverlink has been extremely patient and helpful through the process. Review Source KS Kris S. Instructional Design Specialist Restaurants Used the software for: 6-12 months ### "Basic Review" May 13, 2022 5.0 this is one of the easiest, best and most complete LMSs I've ever used, in 20+ years of experiencing multiple platforms. Pros Easy to use, easy to add people, courses, info, resources. Very intuitive Cons Reporting seems lacking, some things need to be done via contacting reps at company Review Source MS Matthew S. Corporate Field Trainer Restaurants Used the software for: 2+ years ### "It's not the 1990s anymore. Move into the new millennium with DiscoverLink" May 5, 2022 5.0 Pros I can watch the progress of an individual, a team, and a whole company from one dashboard. Cons The test/quiz is difficult on Android to fit on the screen, but it is manageable. Review Source VR Verified Reviewer Lead Director, Training and Development Used the software for: 6-12 months ### "The software works well, and the customer service is a point of differentiation. " January 8, 2018 5.0 Pros Intuitive to use, and has appropriate flexibility to accommodate the needs of our franchise community. The responsiveness and support for questions and ideation is outstanding. Cons Standard reporting features are pretty rigid at the multi-unit level. To make information quickly actionable, reporting and dashboards may be worth customizing. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hello, thank you for providing this review and for the feedback on reporting. I wanted to make sure you were aware that we are able to customize a dashboard view that includes key dynamic statistics applicable to each level of the hierarchy. If you'd like to learn more about this option, please contact your Account Manager. Also, we will be rolling out a new user interface starting in Q1 that has improved reporting functionality, including graphical representations. AR Alex R. Director of Operations Restaurants Used the software for: 2+ years ### "The system functions well as an electronic database to track completions and compliance." December 7, 2017 4.0 Tracking completion of important docs, assignments, curriculums, etc. Pros Track completions and compliance, Individual users, easy to add users, data pulls from our HRIS to upload new hires. Cons It's already looking outdated. Millennials think it's from the stone age. Server connectivity fails and credit for completion gets lost. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Alex, thank you for taking the time to complete this review and for your feedback on the user interface and completion issues. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter, and later this year we will be providing ability to take courses offline and synchronize once a connection is made. I hope these enhancements will address your concerns. We look forward to your feedback! LM Lauren M. eLearning Designer Food & Beverages Used the software for: 2+ years ### "Discoverlink makes uploading courses a breeze and customer service is the best I've ever worked with" January 2, 2018 4.0 Pros The functionality and ease of use is what sold us on this LMS. It's incredibly user friendly for our hourly employees to complete courses, tests and checklists efficiently, Cons I wish the leaderboard and badges were a little more interactive. Most of our employees don't even notice that they earn badges. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Lauren, thank you for taking the time to complete this review, and for the feedback on the badges/ trophy case functionality. I wanted to let you know that we will begin rolling out a new user interface this quarter that includes some significant enhancements to the trophy case, including the ability for managers to award a customized "kudos" badge. We can't wait to get your feedback on it! CC Chad C. Director of Learning Restaurants Used the software for: 2+ years ### "A great product and an experienced and friendly support staff" September 1, 2017 5.0 It gives us visibility into the status of the training of every person in our organization. It gives our operators the ability to direct training from anywhere. We have complex partial rollout schedules for new products and procedures that are hard to accomplish. Pros This platform is perfectly sized for our organization. It lacks the bloat of many LMSs while also providing all needed features. From the learner standpoint, it's dead simple to get into their learning and know exactly what they need to work on. Review Source DB Dave B. HR Business Partner Used the software for: 1-2 years ### "Extremely easy to use and intuitive. Discoverlink is simple, yet powerful." January 2, 2018 5.0 Pros The support infrastructure that Discoverlink offers is second to none. There are multiple layers of support individuals that make the implementation easy. The software is very simple but powerful. What you think it should be able to do, it does and you don't have to think hard about it. It is set up logically and makes creation of programs very easy. If you have any familiarity with flash based builders, this will be a breeze. The cost is also extremely affordable, especially considering the support that comes with the program. Discoverlink is also continually evolving and seeks input from its users so that they can be responsive to the client wants and needs Cons The only thing I can say is that the "off the shelf" products are a little dated and could use a little more substance. However, the custom content creation tools far outweigh this very minor issue. Review Source Response from CrunchTime! Information Systems January 9, 2018 Hi Dave, thank you for taking the time to provide this review and for the feedback on some of our library courses. I wanted to let you know that we are in the process of updating many of our older courses, often tightening up the content and making them more interactive. I will ask a member of our Content Development team to reach out to you to get feedback on specific courses so we can try to address some of your concerns as we're going through this process. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.