# Brilion  Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Brilion  the right Maid Service solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166245/Brilion/reviews

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Brilion

4.7 (35)

[View alternatives](https://www.capterra.com/p/166245/Brilion/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Brilion

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

DH

Daniel H

OwnerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months.

“The lack of support and delayed delivery date led me to request a refund after waiting a month.“

January 22, 2024

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Borislava G.  
Administrative Assistant  
Individual & Family Services  
Used the software for: 6-12 months

### "The cleaning software you need to have!"

December 14, 2021

5.0

Saving time, no need excel or of paper anymore, crew reports in a minute, customer history in a minute. Each crew member has access to his/her own schedule online, google map - completely helpful for the new members. Optimization of in all levels.

Pros

Easy using for the all sides - administration, crew and customer, totally time saving for all! Regarding from the accountant view - automatically created invoices, easy to mark the payment and select its mode (cash/online), crew time calculation (commissions and ets.), balances. Generally with Brilion you have all in one - schedule app for admin, crew app for each team member, customer app (bookings & payments & requests & rating), accountant software.

Cons

They need to make some adjustment, on my opinion, on the pdf looking of the documents.

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)[Zoho People](https://www.capterra.com/p/110931/Zoho-People/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)

Reason for choosing Brilion

Because for me, besides all the advantages of the software, one of the most important is the customer support and personal contact, which the Brilion team do on a high level. Other point is that this company improves the software continuously, and the best is that they fit it to your needs

Review Source

JI

John I.  
Sales Director  
Facilities Services  
Used the software for: Less than 6 months

### "5Stars Brilion review"

December 22, 2021

4.0

After trying 3 other Cleaning scheduling system we returned to Brilion due to its extensive customization options, functionality and flexibility to suit our business. With Brilion we can run our busienss how we want to, not restricted by the scheduling system dictating how we should do it. Important to us being a start up was the support speed and quality of response, with the follow up fix things or add new functionality.

Pros

Features, functionality, customization. Support

Cons

No Zoho Books integration yet (only Quickbooks as an option)

Alternatives considered

[Automaid](https://www.capterra.com/p/149364/Launch27/)

Reason for choosing Brilion

Needed more features and customization options to suit our business

Switched from

[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)

Needed more features and customization options to suit our business

Review Source

DH

Daniel H.  
Owner  
Utilities  
Used the software for: Less than 6 months

### "Utterly disappointed"

January 22, 2024

1.0

Very disappointed, its okay if you have a system that needs some work and improvements but if the service that goes along with it is this bad then its just unacceptable.

Pros

They weren't quick to fix issues and customer support was tenable to say the least. Thus I have nothing good to say about them.

Cons

The website and app was faulty and it took 2 months before everything was set up to a point where it can be useful. While they advertised that it will be all set up and ready to use in a few days. The lack of support and delayed delivery date led me to request a refund after waiting a month. They begged me to give it more time since their excuse for the delay was due to the IT guy's dad died and he is not in the office because of it... Sounds like a terrible, made up excuse to me. Even if that was true then they should hire a freelance IT guy to solve the problems they have. They begged me to give them more time and after about 2 months it was resolved. I haven't been able to test it because my team and I got so use to the system we managed to work out between us after having to wait months for the Brilion platform to be completed, that we didn't feel the need to implement the Brilion system in our day to day anymore. Not just that but our clients also find it much easier to send us a Whatsapp message to make and manage a booking over going online to make a booking. Now we sit with the software that we have no use for, neither our staff nor clients want to use it and I've asked for a refund again, but not to my surprise they aren't responding to my messages. Ive waited almost 2 weeks just for a response bt all through everyone of them on the brilion Whatsapp group read my message, no one responded or reached out. I still want my refund due to the terrible service I've recieved from day 1.

Reason for choosing Brilion

For the app that they had to offer on their system.

Review Source

WD

Wilmide D.  
Busness owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great software"

February 18, 2021

5.0

I have everything under control. Booking payment calander etc... Make my life and work easyer

Pros

The software is highly customable and i like the fact that customer support is always available, friendly and very professional

Cons

Since the suuport was able to help us set up the software the way we want we have no complaint with that regards

Reason for choosing Brilion

Price and client support

Switched from

[Automaid](https://www.capterra.com/p/149364/Launch27/)

Brillion offers the same service for better price and they are available to help step by step

Review Source

CB

Cindy B.  
Owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "I'm saving about 20 hours a week of office time!"

February 16, 2022

5.0

I was spending so much time moving data between our scheduling, invoicing and payroll software. Since making the change, I have taken a few days off and even slept in a few days. It has truly been life-changing for both me and our clients. I'm not exaggerating when I say it has freed up 20 hours a week.

Pros

Having one software instead of three for scheduling, invoicing and time tracking is life changing. The tech support is top notch. It gets even better with each update. I spend less time answering questions from clients. Almost every field is customizable.

Cons

The only issue we had was in uploading customer database and THAT WAS MY FAULT. My excel sheet had one column that was off. They even helped clean up my mess for me.

Review Source

Rehan B.  
Co-Owner  
Computer Software  
Used the software for: Less than 6 months

### "One of the best integrated software for maids"

December 22, 2018

5.0

It has helped us a lot in terms of time consuming. It is quick, easy , speed is top notch. And makes the job easy with less time efficiency

Pros

1) don’t have to work on excel sheets everytime. Software makes it easy to handle bookings. 2) We can know which maids to allocate for the same client 3) Easy to handle the sales sheet, daily, monthly & yearly. 4) it shows our company logo whenever we use the software. They make it feel like it’s designed for our company. 5) gives us the complete depth of our clients list, mainly because through excel sheets it was very hard to track our return clients. 6) it doesnot lag, or has any glitch. 7) best customer care, always available when we need the software management assistance. 8) whenever there is an update they do let us know about it. Always up to mark with the updates.

Cons

1) if they make a YouTube video of each step they will be very easy for my employees to know about it. Over all a good a software that makes it feel like it was designed for us.

Review Source

Ahmed H.  
Managing Partner  
Cosmetics  
Used the software for: 2+ years

### "Great CRM/ERP"

December 22, 2018

5.0

Pros

This product helps improve the overall efficiency of the company. Top support, training and good with adding new features

Cons

The software is on desktop for admin. An app would be ideal.

Review Source

Shahid A.  
Director of Sales and Marketing  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy "

December 28, 2018

5.0

Brilion is nice software for the online maid service. The best thing about it is the developer has worked on every aspects of the online maid service.

Pros

The best thing I liked about the software is it's very easy and convenient to use. Ordering maids is very easy, specially the filling the of details.

Cons

We requested some changed which was not worked in right away. They took longer to do the changes.

Review Source

Khalidh M.  
Manager - Project Management and Governance (International Banking Group)  
Banking  
Used the software for: 6-12 months

### "Best Maids Software"

December 22, 2018

5.0

The overall experience has been really good and I would recommend to any one in maids and service industry to consider this software.

Pros

\* Ease of use \* Tailor made for maids and service industry \* Makes communication internal and external a breeze \* Fantastic customer support. The team is available whenever you need them

Cons

\* 3 months back the software was having speed issues. After highlighting to the team they not only fixed it immediately but also made it much faster than before.

Review Source

Jafar K.  
Sales Manager  
  
Used the software for: Less than 6 months

### "Best maids scheduling software ever made for UAE"

July 25, 2018

4.0

Pros

The software is very easy to use, the support team is amazing, very easy to communicate with them and always there to support me.

Cons

The software does everything except tracking the expenses, if it could I wouldn't need to use any other platform like Zoho to manage my accounts.

Review Source

PS

Param S.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Built for Our Business "

February 28, 2019

5.0

We have been using multiple softwares: one for Scheduling, one for Transport & one for accounting. Now all these activities can be done in one place.

Pros

We liked the readiness of the team to accept custom requests, Ease of Scheduling.

Cons

I wish it gets schedules to Google Maps.

Review Source

HC

Hafsa C.  
Sales  
Accounting  
Used the software for: 6-12 months

### "Amazing software"

December 28, 2018

5.0

Been amazing experience so far, would love to continue

Pros

The best thing I like about this software is that it's not complicated or slow, but it's very easy to use and is properly organised!

Cons

So far I have no issues as such with this software..I would love to continue

Review Source

AM

Amira M.  
Owner of cleaning company  
Facilities Services  
Used the software for: Less than 6 months

### "Brilion saved my cleaning business"

February 28, 2019

5.0

Before starting using Brilion I was asking myself if I did a big mistake by taking the decision of owening a cleaning company ? Before starting this business I was focusing more on how to get clients because I thought that this is the most difficult and important part but once we started the operation, I discovered that the most difficult part is the business organization and I started searching and looking for a good solution that will save my time and energy. I tried everything starting from excel sheets to many different softwares but no software offered me all what I need and what I want, it was there always many important and necessary features missing. Until I discovered Brilion !

Pros

Brilion is the only software that offers me all features I needed and even more. I discovered many useful features that I was not aware about. It re-motivated me and saved my time and energy and also money (because we missed and lost many customers due to disorganization) it also organized my daily and monthly work, I enjoy doing it now. My team and my customer are more happy and satisfied since I started using Brilion. - Very easy to organize daily schedules - You can track your activities history, this is very useful - Accounting part became very easy, I can have daily and monthly reports of my incomes and method of payment. - You can customize the software as per your needs - You can have overall view of your business, hours utilization, revenue, pending payments .. - Send invoices, confirmations, reviews requests to your customers with one click only - and so many other features that you will discover once you start using it; Brilion team members are responsive and they gave me necessary training to understand how to use the software (which is not complicated) and they are always available to answer my questions and to receive my feedbacks. I highly recommend all cleaning business owners to use Brilion, it is crucial software.

Cons

So far there is nothing that I don't like.

Review Source

TB

Tonya B.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Looks great at first"

December 13, 2023

2.0

Pros

They have great potential but need a lot more development. I cant believe they sell this software at this stage when it doesn't even do the main thing it should.

Cons

Lots of deception with the company and software and not willing to be flexible when they KNOW the software doesn't work as it should. Zero fixes with issues. Not 24/7 support, not even close.

Review Source

JI

Johann I.  
General Manager  
Facilities Services  
Used the software for: 1-2 years

### "Highly Recommended"

December 28, 2021

5.0

As a company owner, I am amazed with how Brillion organized our operations. It became an ultimate tool for us in standardizing our company. Previously, we used to face problems with one software in terms of speed and not meeting all our needs all in one place. With Brillion, it is efficiently arranging everything we need all at once. I can monitor the performance of the company as a whole and it allowed us to measure everyones performance and made everyone’s job easier. Apart from the software, Brillion’s team also provides amazing customer service and they always make sure to reply in any queries as fast as possible. I also noticed that they consistently update their software which makes it even better. I am so grateful that we shifted to Brillion!

Pros

All in one solution for our daily operations

Cons

Online booking integration fails us to provide our real availabilities

Review Source

RC

Rithin C.  
Manager  
Facilities Services  
Used the software for: 2+ years

### "Excellent "

December 26, 2021

5.0

Excellent

Pros

Very useful application for our business. And it’s very user friendly also

Cons

Some times data’s are coming late and it takes time

Review Source

IC

Irish C.  
Operations Manager  
Consumer Services  
Used the software for: 1-2 years

### " Beyond expectations Software"

March 2, 2019

5.0

By using Brillion we are solving the online booking issus, scheduling, employees records, Clients accounts, financial reports and other basic requirments to our business, in general it made our life easier to manage our business.

Pros

It is all what you need to manage a cleaning, Maids services business, it makes your life easier, having a full record for Clients, bookings, Cleaners, deivers and all financial info. And the best is how they are all linked togather to have a smooth operation of the business such as the daily and monthly schedule .

Cons

We did not face any problems till now, only few small bugs which solved immediatly by the Brilion support team

Review Source

RB

Rehan B.  
CEO & software purchaser  
Internet  
Used the software for: Less than 6 months

### "Effective, cost minimize. Easy to track the customers order and employees availability "

August 20, 2017

5.0

Saves alot of time by using this software. Minimizing the cost, time and feasible. Easy to track customer orders and Maids availability . Allows the client to select the same maid every time they order and they can have the option to select. Easy payment gateway option for the clients.

Pros

User friendly, Fast & it does not lag at all. The features and booking system is to the point. The best part I would say is I could go back and change/edit the settings and have the complete list of my clients. it saves alot of time rather than operating all the details in Excel. -Automatically saves and I can trace back the past history. -The value of the product and the price goes along. It gives more value than what I pay. Amazing team by Brilion is always available if anything is needed and they notify if there is any update. -Mobile responsive the far best part which they recently updated was the Whatsapp message icon. makes it more easier if someone wants to book they can easily Whatsapp by just click on the icon.

Cons

\-SMS feature must be installed however they do provide SMS but that I have to manually use it from a different portal. - it is available for everyone in Maids industry which I do feel makes my competitors job easy.

Review Source

TP

Thasneem P.  
IT Analyst  
Facilities Services  
Used the software for: 1-2 years

### "An excellent application for cleaning and facilities companies"

February 27, 2019

5.0

Pros

Easy to schedule the jobs Modifying scheduled jobs are as simple as dragging values in excel Revenue reports helps to know the company stability Client review option helps to build a good team

Cons

We couldn't find any drawback on functionality as far as now

Review Source

cM

chris M.  
operations manager  
Consumer Services  
Used the software for: 6-12 months

### "Great for our company"

March 3, 2019

5.0

Brilion maid Software has been a very good addition to the operations of our company and the customer support is very responsive. Overall very happy!

Pros

The software is very easy to use and links the complete operation of our business. It has automated reporting for the company to. Information is readily available when required by management.

Cons

I would like to see it incorporated with quickbooks but I believe they are working on that.

Review Source

RS

Rajiv S.  
IT Admin  
Facilities Services  
Used the software for: 6-12 months

### "Brilliant Solution - Brilion"

February 27, 2019

5.0

This is one-in-all solution for maid servicing industry.

Pros

Intuitive Workflow, Easy to Use, Covers all aspects of maid service industry, Regular add-on of Features, Good Support. Very much affordable subscription cost.

Cons

nothing specific to mention. Smartphone App & Google Map Integration will be great add-on.

Review Source

RA

Rabia A.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "PCS review"

December 23, 2018

5.0

Its an amazing experience. Really happy with the support system they have in place, since our issues get resolved almost immediately.

Pros

The Software has helped us organize our work. Before my admins used to take a lot of time preparing schedules for the maids since it was manual but now they do it in mere minutes.

Cons

If i goto customer account, i am not able to check which maid has gone to the customer. I am only able to see this information on the schedule or under the staff section.

Review Source

ID

Ivone D.  
CEO  
Facilities Services  
Used the software for: 6-12 months

### "Making my life easier"

December 22, 2018

5.0

I manage to have a lot of what I need to manage my company on the software making my life easier. I can have a full view of my staff, where they are etc. My clients love the message system, invoices on their emails. Overall very satisfied

Pros

Love the dashboard and how it gives me a live update on what’s going on. Payments are also easy to do and control overall revenue.

Cons

All I have had any difficulty with the team has upgraded and found solutions for so A+ to that.

Review Source

VR

Verified Reviewer  
Electrical Engineer  
Industrial Automation  
Used the software for: Less than 6 months

### "Best maid software "

December 23, 2018

5.0

Pros

Real-time support, software sectors and how easy to operate

Cons

It could be developed more and more.. many ideas can be add to be comprehensive software.

Review Source

AN

Alexandre N.  
Owner/manager  
Hospitality  
Used the software for: 6-12 months

### "Owner of the company"

August 18, 2018

4.0

Very helpful with scheduling and accounting (VAT)

Pros

Software adapted to all UAE government requirements (VAT), local specific of cleaning business. Changes and corrections quickly implemented as per clients request . Intelligent and properly trained customer service . Company is providing good training for customers .

Cons

Sometimes software is working slow .

Review Source

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