Who Uses This Software?

Companies working with apps and web looking for bug reporting, crash reporting, user feedback, beta testing, quality assurance, etc.


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Bug Reporting Crash Reporting Integrations and more. 4 Members 2 Apps
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Instabug
  • instabug.com/
  • Founded 2012
  • United States

About Instabug

Instabug provides in-app feedback and bug reporting to mobile apps. It provides a seamless two-way communication with users and/or testers, while providing detailed environment report for developers. It starts with the mobile app developer integrating the SDK into the app in a process that takes less than a minute to be done. Instabug provides exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.


Instabug Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Instabug Reviews Recently Reviewed!

a peace of cake integration and great user experience

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it let's the user chat with me as a developer send me feedback with screen shots and comments and for sure sending me bugs and statistics

Cons: I think that the user may not notice that this great feature is available to him to use should alert the user by another way in addition to the existing one.

Overall: notifications about bugs and crashes with great admin panel to see statistics and other great things also I can chat with my user and he can help me by suggesting improvements

Vendor Response

by Instabug on November 22, 2017

Hey there! Thank you very much for reviewing Instabug :)

47cdc46f99bb444fcd68c1ba9c2afad5

magical , powerful and helpful SDK

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: the shake feature is very helpful to use for mobile phone normal users , all the have to do is just shake their phones to report any thing the want

Cons: the pricing for small startups somehow big to pay monthly, I know the price for features we use is good but for startups may make some problems, I think you need to make some packages for them with the more good offer

I am an android developer , using instabug for 6 months

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps me alot at debugging easily, saving much time , its totally effective .. I love it so much keep going wider and

Cons: Nothing, it's prefect for me .. just make tutorials to let it easy to use by developers more advertising for it ;)

Overall: Making fully debugging for my apps

Awesome product, amazing customer service!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever.

The customer service is amazing, responses within few seconds-minutes.

Cons: Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).

Overall: Catching exceptions, bug reports, technical customer support.

I used instabug sdk for Android, it't a great service foe bug reporting and integration is very easy

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!

Cons: I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!

Overall: Fasy and easy way for bug reporting and user engagement.

friendly UI, discover the bugs immediately and develop your app on time

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cross platform app makes it easy for developers to access real user feed back in a wide segment and help them work in improvements with statistics graphs to make their app perfect for all of the users

Cons: The cost may be somehow a problem for start-ups but once you improve your app and reach more people your instabug experience for sure will worth the cost but may be more plans for startups will be good to help in business growth

Overall: Real time feed back with statistics dashboard

Very good experience

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Their shake to send feedback feature is the best feature i like in InstaBug as it eases the process of sending feedback

Cons: The Dashboard i don't like the Color Gradient and The UX is not well in my opinion maybe and other users opinion is good.

I heard about the startup and was very excited to use it so i downloaded it and started to explore

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very user friendly, I like the in-app error resolving capacity very much. I really like the shake/draw tools as it makes this process so much less daunting for users & developers alike. Ease of integration and the extensible SDK that allows for a very customized integration of the bug reporting software into a developer's application

Cons: I don't like so much the support, they take too many times to answer to some questions, Instabug need to improve that things.

Vendor Response

by Instabug on August 30, 2017

Thank you Mohamed for your review :)

great features , advanced development

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it helps developers for better experience , interacting , and valuable development for their users .

Overall: tracking , on level development as per user experience , team assigns is better , easier and effective .

Vendor Response

by Instabug on August 30, 2017

Thank you Hitham for your review :)

I implemented it in my app from few months and it's great but the free trial finished

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: It's very easy in implementing in apps (android or iOS ) and make some accurate results and helpful to enhance the apps

Cons: The cost ... it's really problem in the first launching the app just it the obstacle in the software .. :)

Vendor Response

by Instabug on August 30, 2017

Thank you Saher for your review :)

It was a very good experience to integrate instabug

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The bug and errors detecting is magnificent and it's developer friendly, the integration is very easy and the statistics dashboard is easy to read

Cons: The prices are high, the free trial period is very short and , You can add a free plan for users with less features

Overall: Instabug is definitely the most painless way to get feedback from users/beta testers , with 1 line of code, I can enjoy reporting bugs

Vendor Response

by Instabug on August 30, 2017

Thank you Ahmed for your review :)

I have had a good experience integrating instabug with my android applications

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: -It's very easy to use and integrate with
-well structured
-great customer support
-contains alot of features

Vendor Response

by Instabug on August 30, 2017

Thank you Mahmoud for your review :)

easy and functional

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data

Cons: The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data but needs more tool tips

Vendor Response

by Instabug on August 30, 2017

Thank you Ayman! You can find more info about users through our User Profiles.

Great customer support easy to install

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Overall: User insight

Vendor Response

by Instabug on August 30, 2017

Thank you Josh for your review :)

Instabug is a game changer, which makes QA much more effective.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Instabug integrates easily and seamlessly with ios, android and web. It captures useful screenshots that can be edited, and the integration with JIRA is amazing.

Cons: UI for the feedback modal could be improved. If it could be modified by the end user, it could be more easily exposed to the public.

Vendor Response

by Instabug on August 30, 2017

Thank you Anthony for your review :)

I've deployed it into Hitchhiker Android and iOS apss

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The quick and easy integration in both ios and android platforms, the feedback popup (messaging and video/photo capturing)

Cons: It is a bit pricy, although there is aone year free for startups, but afterwards will be hard to maintain

Vendor Response

by Instabug on August 30, 2017

Thank you Sherif for your review :)