Best For

Companies working with apps looking for bug reporting, crash reporting, user feedback, beta testing, quality assurance, etc.

Product Details

Instabug provides in-app feedback and bug reporting to mobile apps looking for bug tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding! The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.

Contact Details

Instabug

https://instabug.com/

Founded in 2012

Located in United States

Starting Price

  • $124.00/year
  • Crash Reporting Debugging Logs 4 Members 2 Apps 3 Months data retention

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

Instabug Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Instabug Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 84 reviews

Showing Most Helpful

Showing 50 of 84 reviews

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Avatar Image
Kerry K.
Senior iOS Developer
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 8, 2018

“It pays for itself every month and more”

OverallI've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.
Pros- The UI is great and implementation is a breeze - I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down. - Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly. - I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.
ConsIt's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.
Reviewer Source 
Source: Capterra
September 8, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 13, 2018

“We used Instabug for mostly beta testing of our client Mobile apps”

OverallManual and beta testing teams saved 30% of their time on logs and screenshots collecting
ProsMe and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
ConsAs we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Reviewer Source 
Source: Capterra
July 13, 2018
Verified Reviewer
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Instabug is a great tool for tracking bugs and customer experience”

OverallInstabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
ProsRelatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
ConsThe price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Reviewer Source 
Source: Capterra
March 13, 2018
Rex F.
CTO
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 28, 2018

“Exceptional Tool for Mobile App Startups”

ProsI love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important. We are able to practice lean development and product iteration very successfully because of it. Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out. I really wish them the best.
ConsPerhaps they can include addons so we don't have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.
Reviewer Source 
Source: Capterra
November 28, 2018
Santhosh C.
Software Engineer
Telecommunications, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 10, 2018

“InstaBug Review - My Vodafone App (New Zealand)”

OverallOverall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!
ProsInstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.
ConsI think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.
Reviewer Source 
Source: Capterra
December 10, 2018
Avatar Image
Mike M.
CEO
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 20, 2019

“Instabug The Best For Bugs And Feedback”

OverallIntegration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.
ProsInstabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.
ConsWe haven't found anything that we dislike with Instabug.
Reviewer Source 
Source: Capterra
February 20, 2019
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 4, 2018

“Instabug provides a lot of value for what you pay for”

ProsIt's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.
ConsTheir dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.
Reviewer Source 
Source: Capterra
September 4, 2018
Avatar Image
Yasmany C.
Scrum Master And Development Team Lead
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Entry point for your customers feedback”

OverallA lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users
ProsEasy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication
ConsThe UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away
Reviewer Source 
Source: Capterra
March 13, 2018
Dan G.
manager
Automotive, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 4, 2019

“Great software for any business or even personal use!”

ProsInstabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!
ConsLove it has been amazing for my business. There isn't anything I don't like about it!
Reviewer Source 
Source: Capterra
January 4, 2019
Pawel M.
Mobile Developer
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 4, 2018

“Great tool for bug tracking”

OverallInstabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier.
ProsHands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.
ConsThere seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.
Reviewer Source 
Source: Capterra
September 4, 2018
Almog B.
CTO
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 31, 2017

“Awesome product, amazing customer service!”

OverallCatching exceptions, bug reports, technical customer support.
ProsIt just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever. The customer service is amazing, responses within few seconds-minutes.
ConsKnowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).
Reviewer Source 
Source: Capterra
August 31, 2017
tori m.
customer service
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 16, 2018

“The team are very attentive and supportive”

OverallLots of benefits from being able to see useful information at a glance to reference numbers & dashboard content
ProsEase of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported. Being able to see device, connectivity & version information at a glance.
ConsThe only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.
Reviewer Source 
Source: Capterra
March 16, 2018
Sital M.
VP of Software
Consumer Electronics, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 13, 2018

“Generally positive, has been very useful for customers trying to reach us.”

Pros- Easy to integrate - Easy to use mostly - Provides good information on customer setup to assist in debugging issues
Cons- Buggy, users report bug tool crashing. - Advance features are nice but sometimes confusing to use. - Web interface needs more work, very slow to load hard to search requires URL manipulation to get to where you want easily - Site seems to go down often, can lead to our app crashing as well when site is unrepsonsive
Reviewer Source 
Source: Capterra
February 13, 2018
Steve N.
Analyst
Retail, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 1, 2018

“Instabug is a great tool for error reporting and resolution”

ProsI like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Since errors and bugs can happen across many different devices and users, it's very important to replicate the issue that has been reported. If the user is unable to supply sufficient information, the development team will not be able to replicate and resolve.
Reviewer Source 
Source: Capterra
February 1, 2018
Evgeny A.
iOS developer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 6, 2018

“Great tool to gather detailed reports”

ProsEase of sending bug report from app user - with photos, videos, networking and (especially important) custom logs.
ConsDuplicates of same issue that are hard to group and handle - clutters integrations in Slack and JIRA
Reviewer Source 
Source: Capterra
February 6, 2018
Verified Reviewer
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 16, 2019

“Powerful QA, debugging and feedback tool”

ProsInstabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.
ConsThe API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests.
Reviewer Source 
Source: Capterra
February 16, 2019
Marcin U.
Android Developer
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Great library for every project”

OverallThere is no perfect code with 100% test coverage, instabug is another level of testing and reporting very detailed bugs which may occur during runtime. Perfect solution to feel more secure.
Pros- Complete and detailed logs - Reporting bugs with screenshots and videos (shaking etc.) - Integration with JIRA
Cons- The most annoying is opening logs details - Surveys seems for me to be useless
Reviewer Source 
Source: Capterra
October 2, 2018
Avatar Image
Glenn M.
Co-Founder and CTO
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 7, 2018

“Can't really ship an app without it”

OverallOverall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process.
ProsThe ability to have users shake their device and send feedback regarding our apps.
ConsCertificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.
Reviewer Source 
Source: Capterra
September 7, 2018
Verified Reviewer
201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 13, 2018

“I've been working with Instabug for almost 2 years now & it makes our debugging process much easier!”

ProsThe "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.
ConsOverall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.
Reviewer Source 
Source: Capterra
February 13, 2018
Josh S.
Founder
Biotechnology, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 30, 2017

“Great customer support easy to install”

Overall User insight
ProsSimple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Vendor Response

By Instabug on August 30, 2017
Thank you Josh for your review :)
Reviewer Source 
Source: Capterra
August 30, 2017
Verified Reviewer
Retail, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 14, 2018

“Quick and easy solution for bug-tracking”

ProsLight and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).
ConsMissing some features that competitors have, like session replays and touch heatmaps If you're in the market for a crash-reporting tool, this is the one. It's not as expensive as bigger solutions, yet still delivers and provides great insights for devs.
Reviewer Source 
Source: Capterra
August 14, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 10, 2018

“Super easy tool for mobile app bug reporting”

OverallBug reporting and user feedback.
ProsI really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.
ConsI don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.
Reviewer Source 
Source: Capterra
May 10, 2018
Anthony L.
Director of QA
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 30, 2017

“Instabug is a game changer, which makes QA much more effective.”

ProsInstabug integrates easily and seamlessly with ios, android and web. It captures useful screenshots that can be edited, and the integration with JIRA is amazing.
ConsUI for the feedback modal could be improved. If it could be modified by the end user, it could be more easily exposed to the public.

Vendor Response

By Instabug on August 30, 2017
Thank you Anthony for your review :)
Reviewer Source 
Source: Capterra
August 30, 2017
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 6, 2018

“Saved me tons of time”

ProsEasy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.
ConsSome of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.
Reviewer Source 
Source: Capterra
September 6, 2018
Verified Reviewer
Information Technology and Services, 5001-10,000 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Its working fine”

OverallInstaBug is really good tool but the guide is avaialble in the internet is very less
Prosits very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues
ConsInstallation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google
Reviewer Source 
Source: Capterra
November 13, 2018
Verified Reviewer
Sporting Goods, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 19, 2018

“Excellent product for gathering feedback”

OverallWe got a ton of feedback from our beta testers while developing our app.
ProsIt made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.
ConsThere was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.
Reviewer Source 
Source: Capterra
March 19, 2018
Verified Reviewer
Consumer Electronics, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 13, 2018

“As a customer support agent, I use instabug to reply to users inside our app.”

ProsI love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster.
ConsI wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be.
Reviewer Source 
Source: Capterra
March 13, 2018
Avatar Image
Tim F.
Founder & CEO
Maritime, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 13, 2018

“Exactly how and what you need”

OverallEasiest way to give your users a simple way to contact with you, and be able to respond to any issues.
ProsBeen using Instabug for a couple of years now. Very useful, essentially meant we didn't need to time sink to create a contact platform, just integrated theirs into our solution.
ConsNothing bad to say about it to be honest. Done everything we needed thus far.
Reviewer Source 
Source: Capterra
December 13, 2018
Ben C.
Curriculum Specialist
E-Learning, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 28, 2018

“Essential tool for my user-support workflow”

OverallOverall very pleased with the experience.
ProsWell-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.
ConsSmall annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.
Reviewer Source 
Source: Capterra
November 28, 2018
Mariana F.
Operations Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 30, 2018

“Great tool for client communication with software developers. The new video recording tool is great”

OverallFluent communication with software developers.
ProsIn app communication, no need to use another app or software. Link with Trello is also great. Easy to read dashboard.
ConsShaking needs to be quite abrupt to make Instabug start. Insertion of a screen shot did not work well (I think now it has been solved).
Reviewer Source 
Source: Capterra
January 30, 2018
Hemang S.
iOS Engineer
Aviation & Aerospace, Self-employed
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Awesome services with great customer support!”

OverallOverall experience is amazing! I recommend everyone to use this for your apps to get feedback about your app.
ProsObviously their functionality + dashboard And customer support
ConsNot sure. There's nothing I can remember !!
Reviewer Source 
Source: Capterra
December 6, 2018
Thomas V.
Owner
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 4, 2018

“Good value for money”

OverallGood value for money, no need to integrate a lot of different stuff, no coding. Great features and integrations with e.g Jira and Slack.
ProsI really like the fact that we were up and running within a few minutes and almost no customisation was neccesary to go about it together with our users.
ConsThe standard settings / library needs permissions for microphone, which is additional notification. Not a biggy, but wouldnt be my choice
Reviewer Source 
Source: Capterra
September 4, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 30, 2019

“The place where Bugs gather.”

ProsThe best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze. It creates an overlay on our apps that don't directly affect our software which is great. Adding questions and feedback prompts are easy with the website. Working with the InstaBug developers with issues that come up is fantastic, they have an open channel directly with individual workers at the company.
ConsSince they support so many platforms and codebases, they occasionally have a few of their own bugs that make it through the cracks. They make up for this with quick response time and they push out fixes very quickly for a company.
Reviewer Source 
Source: Capterra
July 30, 2019
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Ahmed T.
CTO
Information Services, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2018

“the best beta testing tool for mobile so far.”

OverallI delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers.
Prosthat it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android.
Consthe dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at.
Reviewer Source 
Source: Capterra
March 5, 2018
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Nabil R.
CPO
Internet, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
February 15, 2018

“I use it for testing feature releases and client feedback. Absolutely love it.”

ProsInstant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface.
ConsNo app yet.
Reviewer Source 
Source: Capterra
February 15, 2018
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Juliano A.
iOS Engineer
Financial Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 7, 2019

“My experience using Instabug”

OverallI have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!
ProsIt's a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.
ConsThe way the user can talk and show the application when report a bug or a suggestion.
Reviewer Source 
Source: Capterra
February 7, 2019
Atef H.
Software Engineer
Computer Software, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 31, 2017

“I used instabug sdk for Android, it't a great service foe bug reporting and integration is very easy”

OverallFasy and easy way for bug reporting and user engagement.
ProsThe integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!
ConsI think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!
Reviewer Source 
Source: Capterra
August 31, 2017
David K.
SEO/ASO Manager
E-Learning, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2018

“Wonderful product with incredible team!”

OverallWe have been using it for a few months already and it has dramatically changed our ratings on the app store. People reach us to ask for help instead of sending 1-star reviews. Super easy to install and users really appreciate it.
ProsFeatures, easy to use and above all, their support team.
ConsHave not found anything remarkable yet that we do not like.
Reviewer Source 
Source: Capterra
December 3, 2018
Verified Reviewer
Gambling & Casinos, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Great reporting tool”

ProsIt is easy to use, and let to give quick feedback about application with automatically gather lot of data about system. Also repro steps screens are cool stuff
ConsAlthough this is great feature the Jira integration is poor configurable. But reported through it is messy.
Reviewer Source 
Source: Capterra
September 28, 2018
Muhammad M.
Software Engineer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 4, 2018

“the best iterative feedback loop from users to develop your apps ”

Prosthere is a lot of awesome futures for app developers to squash bugs immediately and increase the iterative loop of developing what people needs
ConsI think there should be an option for the app developers to respond to the customer who sent the feedback to increase customer loyalty
Reviewer Source 
Source: Capterra
March 4, 2018
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Ayman E.
Head of Product, Marketing and Customer Support
Consumer Goods, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 1, 2018

“Fast integration, and helped us in getting quick feedback”

OverallQuick feedback from our active users that helped us improve our product.
ProsRich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths
ConsThe in-app chat, it's costly to get the whole support team on it to support our customers on the app.
Reviewer Source 
Source: Capterra
March 1, 2018
Willis P.
Lead Software Engineer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
2/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 13, 2018

“We built the solution for Unity based on your native plugins - it's useful to get feedbacks”

ProsGetting feedbacks from customer Getting feedbacks from QA team Getting network logs to check the backend interaction
ConsThe solution is not integrated with Unity out of the box The solution doesn't work in VR, it opens a normal activity which is not stereo
Reviewer Source 
Source: Capterra
March 13, 2018
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Abdelrhman I.
Mobile Application Developer
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
February 14, 2018

“Useful and informative”

Prosgood crash analytics, being able to get feedback from my users,getting answers to surveys from my target audience
Consnot able to get live view of how the user got the crash as sometimes the details provided could lead to different situations that might cause that crash
Reviewer Source 
Source: Capterra
February 14, 2018
Sherif A.
CTO
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
August 30, 2017

“I've deployed it into Hitchhiker Android and iOS apss”

ProsThe quick and easy integration in both ios and android platforms, the feedback popup (messaging and video/photo capturing)
ConsIt is a bit pricy, although there is aone year free for startups, but afterwards will be hard to maintain

Vendor Response

By Instabug on August 30, 2017
Thank you Sherif for your review :)
Reviewer Source 
Source: Capterra
August 30, 2017
Gab C.
Head of Product
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 11, 2018

“Ease of use ”

ProsHow easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.
ConsI don't have a lot of money in my company for this product, but I still think it is worth it.
Reviewer Source 
Source: Capterra
September 11, 2018
Patrick O.
Senior Software Engineer
Warehousing, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 10, 2018

“Seamless Feedback Integration”

ProsVery easy to drag and drop into existing apps and get actionable feedback
ConsMuch of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again
Reviewer Source 
Source: Capterra
September 10, 2018
Thaís F.
PM
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 19, 2018

“it's is a good plataform to work with”

Prosall the graphics well structure and all extra features to improve the aplication. and the live reports.
Consabout the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.
Reviewer Source 
Source: Capterra
March 19, 2018
Matt A.
Sr. Software Developer
Utilities, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 7, 2018

“Instabug is amazing! It helped us gather valuable feedback and launch our mobile app.”

ProsThe features are solid, the support is personalized, and they have lots of libraries to help you integrate into your application.
ConsThere was a bit of a learning curve to get the Cordova plugin set up and rolling but we got it working.
Reviewer Source 
Source: Capterra
February 7, 2018
Verified Reviewer
51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 13, 2018

“It has been a bit difficult to use and configure but has a lots of perks”

ProsFeatures and how specific it is. You are able to quickly trace a bug to its origin without much delay.
ConsDifficulty to configure and read the logs. Especially logs related to http requests and connections.
Reviewer Source 
Source: Capterra
March 13, 2018
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Eng mohamed e.
sr.mobile app developer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 1, 2018

“Help me a lot in developing my own applications”

OverallYou can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development
ProsHelp me track the errors that occur after the launch of the application a lot in rapid communication using the application instead of deleting the application to send the problems that face them and it was much easier for me
ConsYou can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development
Reviewer Source 
Source: Capterra
March 1, 2018