# Luciq Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Luciq the right Bug Tracking solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166279/Instabug/reviews --- Luciq 4.6 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Luciq Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MD Mauro D VP of EngineeringTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “How comprehensive are the metrics calculated for the app, the detailed information about sessions and bug reports, and how easy it is to navigate through its interface.“ September 22, 2025 MD Mauro D VP of EngineeringTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It also seems that crashes are processed faster than sessions and users, generating daily metrics that are misleading initially.“ September 22, 2025 Marco C Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “This makes debugging eventual crashes really easy.“ January 21, 2023 MD Mauro D VP of EngineeringTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “Crash-free user and crash-free sessions sometimes are inconsistent for the overall app compare to the analysis per app version.“ September 22, 2025 GP Gabor P Data & Development ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window.“ November 19, 2020 US UDBHAV S AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Great mobile in-app payment solutions, East to use“ December 4, 2020 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerry K. Senior iOS Developer Entertainment Used the software for: 2+ years ### "It pays for itself every month and more" September 8, 2018 5.0 I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets. Pros \- The UI is great and implementation is a breeze - I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down. - Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly. - I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product. Cons It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes. Review Source MD Mauro D. VP of Engineering Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for everyday use, with lots of potencial." September 22, 2025 4.0 Great, it gives us a good overview of how the app is behaving in production, becoming our main monitoring tool. Pros How comprehensive are the metrics calculated for the app, the detailed information about sessions and bug reports, and how easy it is to navigate through its interface. Cons Inconsistent metrics. Crash-free user and crash-free sessions sometimes are inconsistent for the overall app compare to the analysis per app version. It also seems that crashes are processed faster than sessions and users, generating daily metrics that are misleading initially. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Sentry](https://www.capterra.com/p/165426/Sentry/) Reason for choosing Luciq Its Flutter support and feature comprehensiveness for app development. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "One of the best tool for bug tracking" January 21, 2023 3.0 Instabug gave us the ability to easily interact with our customer and to keep track of any eventual crashes/problems on our mobile app. Pros Instabug offers a really great set of bug tracking features. Each crash log have attached the app view that the user visited and the app session logs. This makes debugging eventual crashes really easy. It also offers a panel where customer can interact with our internal support team, sending feedbacks or questions. Cons The SDK needed to be included in the mobile app, sometimes had problem causing crashes. However I should also say that the support team have always been really helpful trying fixing the problem. Switched from [Crashlytics](https://www.capterra.com/p/213147/Crashlytics/) The Firebase Crashlytics dependency was too big for our mobile app. Review Source Michel J. Founder and CEO Computer Software Used the software for: 1-2 years ### "Super Powerful" November 5, 2023 5.0 Pros Seems fare more powerful than competition. Shows console log, network calls and more. Cons New pricing is very high, even at the lowest tier. Review Source Aditya Raj S. App developer E-Learning Used the software for: 6-12 months ### "Review by an Android Developer" August 7, 2021 4.0 Pros Instabug is an amazing software, I use it frequently to test my app and keep it safe from bugs, it is a great software and reports each and every bug. As, I am an Android Developer professionally, I require Instabug regularly to point out the bugs on my app. Hence, I like this software and recommend you guys to use it. Cons Most of the things I like about this software, but one thing I don't like is customer care, once I had a problem with the software but they didn't respond on time, but I think now they are improving. Review Source Mike M. CEO Computer Software Used the software for: 6-12 months ### "Instabug The Best For Bugs And Feedback" February 20, 2019 5.0 Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster. Pros Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time. Cons We haven't found anything that we dislike with Instabug. Review Source Yasmany C. Scrum Master And Development Team Lead Used the software for: 1-2 years ### "Entry point for your customers feedback" March 13, 2018 5.0 A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users Pros Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication Cons The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away Review Source Istvan B. iOS Engineer Information Technology and Services Used the software for: 1-2 years ### "Instabug helped us to kill bugs faster" February 26, 2020 4.0 Overall experience was great there are some privacy policy questions that we are not sure about Pros We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that. Cons It overrides many main entry point of the application and you can't be sure what other data they collect as the project is not open source. We did not ship this into production due to this. Review Source Glenn M. Co-Founder and CTO Financial Services Used the software for: 6-12 months ### "Can't really ship an app without it" September 7, 2018 5.0 Overall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process. Pros The ability to have users shake their device and send feedback regarding our apps. Cons Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it. Review Source Tim F. Founder & CEO Maritime Used the software for: 1-2 years ### "Exactly how and what you need" December 13, 2018 5.0 Easiest way to give your users a simple way to contact with you, and be able to respond to any issues. Pros Been using Instabug for a couple of years now. Very useful, essentially meant we didn't need to time sink to create a contact platform, just integrated theirs into our solution. Cons Nothing bad to say about it to be honest. Done everything we needed thus far. Review Source CM Celina M. Accounting Entertainment Used the software for: 1-2 years ### "A Must Have Tool For Web and Application Testing " April 29, 2024 5.0 Pros It is a great tool for performance testing as well as website monitoring It makes application development and testing easy Cons Instabug is all good with all the functionalities we need. Review Source SC Santhosh C. Software Engineer Telecommunications Used the software for: 6-12 months ### "InstaBug Review - My Vodafone App (New Zealand)" December 10, 2018 5.0 Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it! Pros InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time. Cons I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve. Review Source David K. SEO/ASO Manager E-Learning Used the software for: Less than 6 months ### "Wonderful product with incredible team!" December 3, 2018 5.0 We have been using it for a few months already and it has dramatically changed our ratings on the app store. People reach us to ask for help instead of sending 1-star reviews. Super easy to install and users really appreciate it. Pros Features, easy to use and above all, their support team. Cons Have not found anything remarkable yet that we do not like. Review Source VR Verified Reviewer Test Automation Engineer Gambling & Casinos Used the software for: Less than 6 months ### "Great reporting tool" September 28, 2018 4.0 Pros It is easy to use, and let to give quick feedback about application with automatically gather lot of data about system. Also repro steps screens are cool stuff Cons Although this is great feature the Jira integration is poor configurable. But reported through it is messy. Review Source SM Sital M. VP of Software Consumer Electronics Used the software for: 6-12 months ### "Generally positive, has been very useful for customers trying to reach us." February 13, 2018 4.0 Pros \- Easy to integrate - Easy to use mostly - Provides good information on customer setup to assist in debugging issues Cons \- Buggy, users report bug tool crashing. - Advance features are nice but sometimes confusing to use. - Web interface needs more work, very slow to load hard to search requires URL manipulation to get to where you want easily - Site seems to go down often, can lead to our app crashing as well when site is unrepsonsive Review Source SN Steve N. Analyst Retail Used the software for: 6-12 months ### "Instabug is a great tool for error reporting and resolution" February 1, 2018 5.0 Pros I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Since errors and bugs can happen across many different devices and users, it's very important to replicate the issue that has been reported. If the user is unable to supply sufficient information, the development team will not be able to replicate and resolve. Review Source MU Marcin U. Android Developer Computer Software Used the software for: 6-12 months ### "Great library for every project" October 2, 2018 5.0 There is no perfect code with 100% test coverage, instabug is another level of testing and reporting very detailed bugs which may occur during runtime. Perfect solution to feel more secure. Pros \- Complete and detailed logs - Reporting bugs with screenshots and videos (shaking etc.) - Integration with JIRA Cons \- The most annoying is opening logs details - Surveys seems for me to be useless Review Source VR Verified Reviewer Project Manager Maritime Used the software for: 6-12 months ### "Great option if you work with mobile apps" February 8, 2020 4.0 Provides a good workflow and feedback delivery system when used in conjunction with Jira Pros \- Targeted towards mobile app use - Beta testing features - Strong intergration with general project development / bug tracking / software lifecycle management tools Cons \- While the product is excellent on its own, it works best when paired with a larger platforms and tools used by developers Review Source VR Verified Reviewer Computer Engineer Used the software for: 6-12 months ### "instabug is one of the most useful integerations to us." March 14, 2018 5.0 fixed bugs Pros the simplicity of integrating the software to the code regardless how big the code is or how complicated. Cons i think there ought to be better ways to get the average user to report a bug instead of only a selected group or the tech savvy users. Review Source MF Mariana F. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool for client communication with software developers. The new video recording tool is great" January 30, 2018 4.0 Fluent communication with software developers. Pros In app communication, no need to use another app or software. Link with Trello is also great. Easy to read dashboard. Cons Shaking needs to be quite abrupt to make Instabug start. Insertion of a screen shot did not work well (I think now it has been solved). Review Source CP Carlos P. Full Stack Developer Computer Software Used the software for: Less than 6 months ### "Instabug the perfect feature" September 8, 2018 5.0 Pros Instabug works very well. The dashboard is usefull. Have a lot of funcionalities. Cons Maybe needs the posibility of custom the bug reporting section. I really love instabug Review Source MM Muhammad M. Software Engineer Used the software for: 6-12 months ### "the best iterative feedback loop from users to develop your apps " March 5, 2018 5.0 Pros there is a lot of awesome futures for app developers to squash bugs immediately and increase the iterative loop of developing what people needs Cons I think there should be an option for the app developers to respond to the customer who sent the feedback to increase customer loyalty Review Source SA Sherif A. CTO Used the software for: 6-12 months ### "I've deployed it into Hitchhiker Android and iOS apss" August 30, 2017 5.0 Pros The quick and easy integration in both ios and android platforms, the feedback popup (messaging and video/photo capturing) Cons It is a bit pricy, although there is aone year free for startups, but afterwards will be hard to maintain Review Source Response from Luciq August 30, 2017 Thank you Sherif for your review :) MA Matt A. Sr. Software Developer Utilities Used the software for: Less than 6 months ### "Instabug is amazing! It helped us gather valuable feedback and launch our mobile app." February 7, 2018 5.0 Pros The features are solid, the support is personalized, and they have lots of libraries to help you integrate into your application. Cons There was a bit of a learning curve to get the Cordova plugin set up and rolling but we got it working. Review Source HS Hemang S. iOS Engineer Aviation & Aerospace Used the software for: I used a free trial ### "Awesome services with great customer support!" December 6, 2018 5.0 Overall experience is amazing! I recommend everyone to use this for your apps to get feedback about your app. Pros Obviously their functionality + dashboard And customer support Cons Not sure. There's nothing I can remember !! Review Source Similar Products Featured ## Related categories [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.