# Page 2 | Luciq Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Luciq the right Bug Tracking solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166279/Instabug/reviews --- Luciq 4.6 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Luciq ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "We used Instabug for mostly beta testing of our client Mobile apps" July 13, 2018 5.0 Manual and beta testing teams saved 30% of their time on logs and screenshots collecting Pros Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports) Cons As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis. Review Source VR Verified Reviewer iOS/Android Developer, Creator & Co-founder Computer Software Used the software for: 2+ years ### "Instabug is a great tool for tracking bugs and customer experience" March 13, 2018 5.0 Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible. Pros Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool. Cons The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets Review Source GP Gabor P. Data & Development Manager Food & Beverages Used the software for: 1-2 years ### "Perfect tool for App user feedback and crash monitoring" November 19, 2020 4.0 Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window. Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs. We also use it to force App updates when a new release is available in the App store. We also monitor App stability using the Crash reporting module. Pros It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions. Just by shaking the phone, the users are able to send reports with screen shots and screen video recording. The software SDK is easy to implement. It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers. It also has an extensive crash reporting function and related dashboard. Cons I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move. Review Source VR Verified Reviewer Android Developer Computer Software Used the software for: 6-12 months ### "Instabug provides a lot of value for what you pay for" September 4, 2018 5.0 Pros It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours. Cons Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default. Review Source VR Verified Reviewer Associate Digital Producer Used the software for: 2+ years ### "I've been working with Instabug for almost 2 years now & it makes our debugging process much easier!" February 13, 2018 5.0 Pros The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone. Cons Overall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow. Review Source VR Verified Reviewer Tech Lead Internet Used the software for: 6-12 months ### "Powerful QA, debugging and feedback tool" February 16, 2019 5.0 Pros Instabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product. Cons The API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests. Review Source VR Verified Reviewer Product Development Specialist Retail Used the software for: 1-2 years ### "Quick and easy solution for bug-tracking" August 14, 2018 4.0 Pros Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats). Cons Missing some features that competitors have, like session replays and touch heatmaps If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs. Review Source VR Verified Reviewer Ecommerce Business Analyst Sporting Goods Used the software for: 1-2 years ### "Excellent product for gathering feedback" March 19, 2018 5.0 We got a ton of feedback from our beta testers while developing our app. Pros It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback. Cons There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback. Review Source VR Verified Reviewer Business Operations / Support Consumer Electronics Used the software for: 1-2 years ### "As a customer support agent, I use instabug to reply to users inside our app." March 13, 2018 5.0 Pros I love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster. Cons I wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be. Review Source RF Rex F. CTO Computer Software Used the software for: Less than 6 months ### "Exceptional Tool for Mobile App Startups" November 28, 2018 5.0 Pros I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important. We are able to practice lean development and product iteration very successfully because of it. Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out. I really wish them the best. Cons Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best. Review Source VR Verified Reviewer Quality Engineer Computer Software Used the software for: 6-12 months ### "Recommended tool for bug tracking !! " December 27, 2018 3.0 Pros Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool. Cons There is nothing that I dislike for now. Review Source VR Verified Reviewer Founder, Full Stack Developer Computer Software Used the software for: I used a free trial ### "Saved me tons of time" September 7, 2018 5.0 Pros Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design. Cons Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further. Review Source Nabil R. CPO Internet Used the software for: 1-2 years ### "I use it for testing feature releases and client feedback. Absolutely love it." February 15, 2018 5.0 Pros Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface. Cons No app yet. Review Source Ahmed T. CTO Information Services Used the software for: Less than 6 months ### "the best beta testing tool for mobile so far." March 5, 2018 5.0 I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers. Pros that it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android. Cons the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "The place where Bugs gather." July 30, 2019 4.0 Pros The best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze. It creates an overlay on our apps that don't directly affect our software which is great. Adding questions and feedback prompts are easy with the website. Working with the InstaBug developers with issues that come up is fantastic, they have an open channel directly with individual workers at the company. Cons Since they support so many platforms and codebases, they occasionally have a few of their own bugs that make it through the cracks. They make up for this with quick response time and they push out fixes very quickly for a company. Review Source VR Verified Reviewer Lead Consultant Information Technology and Services Used the software for: I used a free trial ### "Its working fine" November 13, 2018 5.0 InstaBug is really good tool but the guide is avaialble in the internet is very less Pros its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues Cons Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google Review Source EA Evgeny A. iOS developer Used the software for: 1-2 years ### "Great tool to gather detailed reports" February 6, 2018 4.0 Pros Ease of sending bug report from app user - with photos, videos, networking and (especially important) custom logs. Cons Duplicates of same issue that are hard to group and handle - clutters integrations in Slack and JIRA Review Source Juliano A. iOS Engineer Financial Services Used the software for: Less than 6 months ### "My experience using Instabug" February 7, 2019 5.0 I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!👏🏼 Pros It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports. Cons The way the user can talk and show the application when report a bug or a suggestion. Review Source Ayman E. Head of Product, Marketing and Customer Support Consumer Goods Used the software for: 6-12 months ### "Fast integration, and helped us in getting quick feedback" March 1, 2018 5.0 Quick feedback from our active users that helped us improve our product. Pros Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths Cons The in-app chat, it's costly to get the whole support team on it to support our customers on the app. Review Source AB Almog B. CTO Computer Software Used the software for: 1-2 years ### "Awesome product, amazing customer service!" August 31, 2017 5.0 Catching exceptions, bug reports, technical customer support. Pros It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever. The customer service is amazing, responses within few seconds-minutes. Cons Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats). Review Source PM Pawel M. Mobile Developer Financial Services Used the software for: 6-12 months ### "Great tool for bug tracking" September 4, 2018 4.0 Instabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier. Pros Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time. Cons There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website. Review Source Abdelrhman I. Mobile Application Developer Used the software for: Less than 6 months ### "Useful and informative" February 14, 2018 4.0 Pros good crash analytics, being able to get feedback from my users,getting answers to surveys from my target audience Cons not able to get live view of how the user got the crash as sometimes the details provided could lead to different situations that might cause that crash Review Source DG Dan G. manager Automotive Used the software for: 1-2 years ### "Great software for any business or even personal use!" January 4, 2019 5.0 Pros Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use! Cons Love it has been amazing for my business. There isn't anything I don't like about it! Review Source VR Verified Reviewer Founder and CEO Computer Software Used the software for: 2+ years ### "Super easy tool for mobile app bug reporting" May 11, 2018 4.0 Bug reporting and user feedback. Pros I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth. Cons I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more. Review Source VR Verified Reviewer Desarrollador de aplicaciones para móviles Used the software for: 6-12 months ### "It has been a bit difficult to use and configure but has a lots of perks" March 13, 2018 5.0 Pros Features and how specific it is. You are able to quickly trace a bug to its origin without much delay. Cons Difficulty to configure and read the logs. Especially logs related to http requests and connections. Review Source Similar Products Featured