# Medesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medesk the right Patient Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166286/Medesk/reviews/ --- Medesk 4.6 (116) [View alternatives](https://www.capterra.com/p/166286/Medesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Medesk Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Stacey S Medical assistantAlternative Medicine, 51 - 200 employeesUsed the software for: Less than 6 months. “Strongest areas appear to be in scheduling patient records reminders telemedicine in administrative and organization with ease of use customer support in the value for money being also on the positive side when describing it where other software can be notoriously clunky.“ May 15, 2026 TC Taylor C Ophthalmic techManagement Consulting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Seems to have less customization than similar programs.“ September 13, 2024 TC Taylor C Ophthalmic techManagement Consulting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Makes my daily work life easier and my patients also have records and payments at their fingertips!“ September 13, 2024 Anish A ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “lack of support and not user friendly.sms functionlaity is outsourced and very cumbersome.whiotellable option is non-exiistent waited for over 6 weeks to get white lablelled portal with no help from team.“ October 9, 2022 SH Sarah H Medical SecretaryMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. “ October 15, 2021 OO Olivia Cormay O management Education Management, 2 - 10 employeesUsed the software for: Less than 6 months. “well at first it was very difficult, to use the software it had a lot of new things that we were not use to. and it is kind of expensive.“ January 31, 2022 EG Emil G Director of an imaging centreHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Support is fantastic, both chat support and direct zoom call.“ October 23, 2021 EP Evelina P AdministratorMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “We had some troubles with additing contract, we need to have it on profile once, but still I have this issue.“ June 11, 2021 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OCO Olivia Cormay O. management Education Management Used the software for: Less than 6 months ### "Medesk Medical Software" January 31, 2022 5.0 It has been the best software we using are using here in South Africa Cape Town!!. its privacy policy is up to standards ... its staff is friendly and very helpful in time of assistance. Pros Wonderful tool/software to use when you are starting youre own little private practice. you dont need to worry about assistance the staff is at youre side 24/7. privacy policy for clients and staff are 5 star. Cons well at first it was very difficult, to use the software it had a lot of new things that we were not use to. and it is kind of expensive. Reason for choosing Medesk more saver, with personal records of clients. Review Source Response from Medesk October 23, 2025 Hi Olivia! Thanks for the feedback and the positive review! We’re glad that you find Medesk wonderful for starting your small business. We look forward to helping you meet your growth goals. We have changed our pricing structure recently, so if you’re interested, do get in touch with us at support@medesk.net, and we’ll surely be able to provide an attractive rate. SH Sarah H. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Medesk Review" October 15, 2021 4.0 Pros Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. I have the GP database pre-loaded on so I don't have to manually type each GP name and address. The only part of the letters I have to populate is the main body of the letter which is very time saving. Cons A really helpful extra would be the possibility to scan notes and result reports directly from my scanner into the uploaded documents section. Currently, the only way to do this is scan, save to my computer and then upload. Being able to scan directly in would be a great time saver and also reduce the chance of error in uploading to the incorrect patient file. Review Source Response from Medesk October 23, 2025 Hi Sarah! Thanks for the feedback and the positive review! We’re glad that you saved loads of time when writing letters. We’re always looking to save you time wherever we can. We will continue to work on how we handle physical documents. Reducing the chance of error is, of course, an important mutual concern. DT Dessislava T. Managing director Cosmetics Used the software for: Less than 6 months ### "Unprofessional company" September 25, 2019 1.0 Terible experience .I lost one month talking to the company and felt that I am asking them for a favour until I lost my patient and cansal my direct debit for the Medesk I have also ask for refund of the first monthly pay as I never managed to use the softwere and still no refund given Medesk has just took the money and no any customer services support,I was not given access to ther product and services for 1 months Pros I was not given access to the softwere for 1 months customer support team were to busy to deal with my Company request After 1 months I managed to log in from my phone only.When I log in all the consnt forms were not in the system I did not like this Company but had to rate one star in order to do the review Cons I was not given a chance to use the soft where Review Source Response from Medesk October 3, 2019 We are very sorry that you felt unable to use our platform. Our customer support team tried to contact you on multiple occasions to provide support, including several offers of a free visit to your clinic to help you. Unfortunately, you chose not to accept. If you would like to take advantage of our in-person support, we would be happy to try again and give you free access to Medesk for 2 weeks so that you can truly appreciate all the features of the system. RO Rachel O. Marketing Manager Mental Health Care Used the software for: Less than 6 months ### "Great software for practice management" June 17, 2021 5.0 it has been great for our operations and the reporting is much more accurate than our previous processes. Pros Very user-friendly. Has streamlined the way our organisation operates and processes are now much quicker Cons Only a few minor details such as a quicker way to book in several appointments at once and receiving email alerts for tasks Reason for choosing Medesk Other products werent customisable and IT support seemed non-existent. I like that there is a dedicated account manager who actually listens and takes on board feedback. Also the training when startingto use medesk was brilliant! super impressed Review Source Response from Medesk June 18, 2021 Thank you very much for sharing your experience! It really motivates and pushes us to create new features, and we hope to add the multiple/bulk appointment booking option in the near future. TB Toni B. Doctor Hospital & Health Care Used the software for: 6-12 months ### "Amazing!" February 24, 2022 5.0 Pros Medesk is the best software I have ever used .Very convenient it has almost every option required and \[SENSITIVE CONTENT\] is always there to help! Cons There is nothing that I like least.If I need help and additional service \[SENSITIVE CONTENT\] will find the way to help us . Review Source Response from Medesk October 23, 2025 Hi Toni! Thanks for the feedback and the positive review! We’re glad that you find Medesk so convenient, especially its customizability. We will continue to work on adding even more useful features based on your requests. Please share your email address or get in touch at support@medesk.net or via the live chat if you need anything specific. NP Nikolaos P. Consultant Cardiologist Medical Practice Used the software for: Less than 6 months ### "Dr Papamichail review" January 18, 2021 5.0 Overall very satisfied with the experience and interaction with Medesk I would definitely recommend them Pros User friendly software, cutomised to my personal needs/setting. Excellent IT support. They respond quickly and resolve the issues effectively Has various functions that are useful for building up my private practcice Cons I think that the invoicing system, even though very user friendly it could do better with invoice clerance with UK private medical insurers Reason for choosing Medesk Pricing (their prices are unbeatable) Customisation to my personal needs Cloud based, user friendly software Review Source Response from Medesk October 23, 2025 Hi Dr Papamichail! Thanks for the feedback and the positive review! We’re glad that you find Medesk user-friendly and have benefited from our technical support. We will continue to work on how we deal with invoice clearance in different circumstances. If you have any specific requirements, do share your email address, or let us know at support@medesk.net or via the live chat. JP Julian P. Digital Marketing Specialist Mental Health Care Used the software for: Less than 6 months ### "Review for Medesk" August 17, 2021 5.0 \[SENSITIVE CONTENT\] from Medesk is an amazing guy who know his stuff and will help you above and beyond. Please do yourself a favour and try this software out and \[SENSITIVE CONTENT\] is patient , knowledge and just goes above and beyond Pros The software is really easy to use & highly customizable for your clinic system out there. Cons Its hard to dislike this software. It does everything I need. I wish for some special integrations but that can be done in the future. Review Source Response from Medesk October 23, 2025 Hi Julian! Thanks for the feedback and the positive review! We’re glad that you got on well with our colleague and together made the most of working out how to make the platform work for your unique needs. We will continue to work on adding integrations with different partners. Do share your email address or let us know at support@medesk.net if you have some specific integrations in mind, and we’ll do our best to accommodate you. AB Anne B. Doctor Medical Practice Used the software for: Less than 6 months ### "Great Software" October 17, 2019 5.0 Very practical for day to day use and also helps us be more be interactive with customers as well as give insight into how the business is doing. Pros I like that it is customizable. The support team has adapted the system to my needs and I can even make changes myself. Cons Til now I have not come across any negatives. Reason for choosing Medesk User friendliness. Good customer support. Review Source Response from Medesk October 23, 2025 Hi Anne! Thanks for the feedback and the positive review! We’re glad that you are enjoying the customizability of Medesk. We continue to work on ensuring our customer support becomes ever faster and more useful to you. IM Indira M. Ultrasonographer Medical Practice Used the software for: Less than 6 months ### "Medesk review" October 4, 2019 5.0 very professional and very helpful Pros easy to use, adaptable for your suitability, very helpful staff Cons nothing so far, Still learning to use it Review Source Response from Medesk October 16, 2019 Indira, thank you for your positive review. We're glad that you've found a lot to like about Medesk. We're always here to help you! Medesk Team SM Shirley M. Consultant trichologist Hospital & Health Care Used the software for: Less than 6 months ### "The best booking system if you have more than one employee " August 29, 2019 5.0 Pros The support provided and customised feature Cons Cost. Not as competitive as other similar products however, does offer more overall. Reason for choosing Medesk The customised feature and the support Review Source Response from Medesk October 16, 2019 Dear Shirley, thanks for choosing Medesk. We are always working on improving our platform to make your workflow easier. Our main goal is to provide personal support to all our clients. Medesk team FO Fabiola O. Gerente Medical Devices Used the software for: 6-12 months ### "Mi experiencia de 6 meses con medesk" February 1, 2023 4.0 \-Demora en cargar. -Si deseo reprogramar una cita de un paciente debo abrir la cita, pulsar reprogramar y luego seleccionar fecha, es bueno para cuando se reprograma para más de una semana. Pero si es en la misma semana si debería poder arrastrarse. -Cuando abro el horario del día primero debo seleccionar los colaboradores y luego de eso es que sale, si saliera el de todos automaticamente sería mejor, porque ahorraría tiempo. Pros Es sencillo agendar a pacientes, y añadir horarios a los colaboradores. También es práctico el registro de productos y servicios. Cons En el horario no se puede mover la cita del paciente solo con arrastre. Y al momento de abrir el horario del día, no se abren automáticamente todos los horarios (turnos de colaboradores) sino hay que seleccionar uno por uno. Alternatives considered [Doctoralia for Specialists](https://www.capterra.com/p/253301/Doctoralia-Pro/) Reason for choosing Medesk Porque me ofrecieron que el programa me incluía facturación electrónica en un costo considerable según el presupuesto destinado para ello. Sin embargo, después que lo adquirí me informaron que debía pagar a otra empresa que era la que brindaba el servicio de facturación electrónica. Review Source Response from Medesk February 22, 2023 Hola Daniela, muchisimas gracias por su opinión es algo que realmente apreciamos, sobre su valoración a soporte, le suplico que se comunique con su manager para solucionar cualquier problema. Un saludo LT Lady T. Recepcionista Medical Practice Used the software for: Less than 6 months ### "Trabajo en linea" May 2, 2023 5.0 Muy buena experiencia, recomendada. Pros Es una muy buena plataforma ya que presta muchos servicios y es de fácil utilización, es una herramienta clave para llevar a cabo una empresa , para poder ejecutar todos los cargos y todos trabajar en línea, super recomendado. Cons En realidad no e encontrado aún algo que no me guste, me e desempeñado bien con la plataforma. Switched from [SiGA](https://www.capterra.com/p/232928/SiGA/) Porque era necesario, siga es un programa obsoleto que le faltan herramientas que medesk si tiene. Review Source Response from Medesk May 10, 2023 Muchas gracias Lady, su manager y sus programadores estarán realmente felices al leer su valoración U saludo, equipo de medesk JR Jefferson R. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mi Experiencia En Medesk" November 1, 2023 5.0 Ah sido muy satisfactorio el uso de la plataforma, y me ah ayudado a crecer mas mi empresa Pros La plataforma es muy completa y tiene todo lo que un profesional de la salud necesita para su usu diarioo Cons No tengo ninguna desventaja en medek, todo lo uso a la perfecccion Alternatives considered [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/) Reason for choosing Medesk Sus costos y funcionalidades mas novedosas Switched from [Nimbo](https://www.capterra.com/p/200694/Nimbo/) Principalmente por sus costos y funcionalidades que medesk me da Review Source Response from Medesk November 8, 2023 Muchas gracias por su valoración, es un orgullo leer su opinión PAG Peter Anyeluer G. GERENTE GENERAL Medical Devices Used the software for: 2+ years ### "Sistema Historia Clínicas Policlínico San Felipe Huaraz - Perú" April 27, 2023 5.0 En términos Generales MEDESK es un sistema completo, pero con cosas que se pueden mejorar. en particular para nosotros en la actualidad nos ha sido útil. Pros Que es muy fácil de usar adaptable a lo que nosotros hemos requerido y nos a ayudado mucho en la eliminación de el papel en día a día Cons que no hemos encontrado la solución de como unirlo con algunos servicios como por ejemplo ecografías que se pueda cargar las imágenes directamente del equipo, o ENDOSCOPIA. RAYOS X, Seria bueno que se pueda dar esa interconexión Que no se tenga una especie de triaje en el sistema, en donde la enfermera o personal que hace el triaje pueda precargar esos datos en la historia clínico del paciente que completara el día de la consulta el medico Reason for choosing Medesk En ese tiempo que elegimos medesk es por que se adaptaba a nuestras necesidades de ese entonces y su precio - producto que ofrecían Review Source Response from Medesk May 4, 2023 Peter muchas gracias por tomarse un tiempo en valorarnos, lo apreciamos enormemente, hace que el día de su manager y programadores mejore)) Un saludo FB Fernanda B. Directora General Health, Wellness and Fitness Used the software for: Less than 6 months ### "Muy buen producto a excelente precio" August 1, 2024 4.0 Muy buena experiencia, la atención al cliente muy rápida y muy amables, los precios son excelentes y tienen muchas funciones Pros Practicidad, el hecho de que puedas cargar tus propios formatos o crearlos ahí mismo para poder llenarlos. Tienen muy buenos precios para el producto tan completo. Cons No he ubicado ninguna hasta el momento, todo bien Review Source Response from Medesk August 7, 2024 Fernanda es un gustazo que sea parte de Medesk, gracias por tomarse un tiempo en valorarnos. Siempre estamos disponibles a un clic de usted MET Maria Eugenia T. Medico oftalmologa Medical Practice Used the software for: 2+ years ### "Medesk excelente opción " June 3, 2024 5.0 Pros La simplicidad , rapidez , facilidad para entenderlo. Cons No tengo por ahora ninguna opinión negativa Review Source Response from Medesk July 16, 2024 Muchas gracias por su valoración, leeremos su opinión delante del equipo de Medesk JSB Johnnaatan Steven B. Administrador Medical Devices Used the software for: Less than 6 months ### "evaluacion" July 4, 2023 4.0 hasido buena en general, sin embargo las condiciones de venta no fueron claras inicialmente y me cambiaron algunas condiciones despues de comprarlo Pros El soporte en corto tiempo, por lo general responden de manera rápida y solucionan tus inquietudes de manera amable Cons Es un software creado más para pequeñas organizaciones o uso indovidudal, no recomendado para usarlo para varias personas con alto vlumen de citas, ya que se eleva mucho el costo Reason for choosing Medesk Me lo habian recomendado , inicialmente me pareció la mejor opcion. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Practicidad y legalidad Review Source Response from Medesk July 27, 2023 Hola, gracias por su review ayudará a sus colegas y animará a nuestro equipazo, lamento si hubo algún malentendido durante la venta, la verdad es que siempre queremos ser lo mas transparentes, pero creo que ya se ha solucionado viendo la nota que nos ha puesto un saludo JM Jaime M. Gerente Mental Health Care Used the software for: Less than 6 months ### "Una nueva experiencia" May 1, 2024 5.0 Desde que tengo Medesk puedo agendar pacientes para diferentes profesionales, sin embargo no cuenta con la parte de marketing como otras plataformas como doctoralia. Pros Es una plataforma que nos permite tener diferentes agendas y facilita si se trabaja con profesionales que trabajan por horas. Cons La plataforma es un poco compleja, el orden de la agenda es complejo poder ver la agenda en general. Reason for choosing Medesk Porque me daba mas usuarios y podia tener mejor manejo con sus historias clinicas. Review Source Response from Medesk May 16, 2024 Muchas gracias por su opinión Jaime, esto nos ayuda a seguir mejorando y aplicar sus consejos Un saludo ARP Ana Rocio P. Fundadora Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excelente software para la administracion de mi negocio" July 1, 2024 5.0 Pros El hecho de que pueda sumar usuarios ilimitados por el mismo precio, se que puedo escalar mi negocio manteniendo al menos esa variable fija. Cons Que no se puedan hacer citas recurrentes y que no haya una pasarela de pago implementada para el software en argentina Review Source Response from Medesk July 16, 2024 Muchas gracias por su valoración, leeremos su opinión delante del equipo de Medesk, estamos trabajando sin parar para implementar la pasarela de pago y las citas recurrentes, estan muy cerca))) CT Camila T. Optometra Medical Practice Used the software for: 1-2 years ### "Medesk aliado de opticas" April 10, 2023 5.0 muy buena Pros Su facilidad de uso y el acceso desde cualquier lugar y hora Cons que no puedo integrar el inventario con mi pagina web Reason for choosing Medesk costo beneficio Review Source Response from Medesk April 18, 2023 Hola Camila, es fantastico ver que le gusta la plataforma, gracias por tomarse tiempo en valorarnos JR Juan R. Director de Operaciones Medical Devices Used the software for: 2+ years ### "Practicidad, todo en un solo lugar" April 4, 2022 5.0 Fácil adaptabilidad, permite que mas empleados se apoyen en esta herramienta y se ahorren costos y tiempos en entrenamientos. Pros Pues no me quedo con solo una, a nivel usuario, el manejo de la agenda, historias clínicas, facilidad para la creación de perfiles, el sistema se torna amigable ni bien lo puedes usar. Las métricas, reportes, estadísticas analíticas, etc. Cons Cuando se dan algunos cambios o actualizaciones en el software, aparecen algunas fallas, que aun que mínimas no contribuyen a que la operación de la clínica sea fluida. Review Source Response from Medesk April 7, 2022 Muchas gracias, por su evaluacion, valoramos enormemente su tiempo, intentaremos mejorar en cada uno de los puntos muchas gracias LM Laura M. Medico Alternative Medicine Used the software for: 1-2 years ### "valoracion Medesk " April 1, 2024 5.0 Pros la facilidad de utilizar la herramienta Cons Han habido dias específicos donde la plataforma funciona de manera muy lenta Review Source Response from Medesk May 16, 2024 Laura gracias por su valoración y por invertir unos minutos en ayudar a sus colegas en todo el mundo. Un saludo PC Paula C. Fisioterapeuta Hospital & Health Care Used the software for: 6-12 months ### "MEDESK UN SOFTWARE FÁCIL Y ÚLTIL" March 1, 2024 5.0 Pros La facilidad de navegar por la interfaz. Cons Me gustaría que tuviese más opciones para añadir título + subtítulos sin que se desordene el formato ya realizado, pero en líneas generales funciona bien Review Source Response from Medesk May 16, 2024 Paula es un gustazo leer su opinión, como hacemos siempre, su opinión se leerá en la reunión semanal AR Alejandra R. Médico Medical Devices Used the software for: Less than 6 months ### "Valoracón Medesk " August 1, 2023 5.0 Pros Es una plataforma fácil de manejar, con una buena visualización de la información, en donde se pueden realizar múltiples tareas. Cons Sería extraordinario poder asociar la plataforma con Google Calendar y poder agendar a pacientes por consultorios o pisos de la clínica. Review Source Response from Medesk August 2, 2023 Muchisimas gracias por su evaluación, intentaremos mejorar en los puntos que no conseguimos 5 estrellas, ademas hablaré con su manager para saber que ha ocurrido, cada review nos la tomamos con el máximo rigor Un saludo)))) JEF Jorge Eduardo F. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Medesk la mejor opción" November 10, 2023 5.0 Pros el acompañamiento y facilidad en la administracion de citas y pagos online Cons al momento no he tenido inconvenientes en el uso de la plataforma Review Source Response from Medesk December 5, 2023 Mil gracias por tomarse un tiempo para valorarnos, esto es lo que nos empuja y nos hace mejorar Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.