# Medesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medesk the right Patient Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166286/Medesk/reviews --- Medesk 4.6 (116) [View alternatives](https://www.capterra.com/p/166286/Medesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Medesk Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Stacey S Medical assistantAlternative Medicine, 51 - 200 employeesUsed the software for: Less than 6 months. “Strongest areas appear to be in scheduling patient records reminders telemedicine in administrative and organization with ease of use customer support in the value for money being also on the positive side when describing it where other software can be notoriously clunky.“ May 15, 2026 TC Taylor C Ophthalmic techManagement Consulting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Seems to have less customization than similar programs.“ September 13, 2024 TC Taylor C Ophthalmic techManagement Consulting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Makes my daily work life easier and my patients also have records and payments at their fingertips!“ September 13, 2024 Anish A ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “lack of support and not user friendly.sms functionlaity is outsourced and very cumbersome.whiotellable option is non-exiistent waited for over 6 weeks to get white lablelled portal with no help from team.“ October 9, 2022 SH Sarah H Medical SecretaryMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. “ October 15, 2021 EP Evelina P AdministratorMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “We had some troubles with additing contract, we need to have it on profile once, but still I have this issue.“ June 11, 2021 RO Rachel O Marketing ManagerMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “it has been great for our operations and the reporting is much more accurate than our previous processes.“ June 17, 2021 OO Olivia Cormay O management Education Management, 2 - 10 employeesUsed the software for: Less than 6 months. “well at first it was very difficult, to use the software it had a lot of new things that we were not use to. and it is kind of expensive.“ January 31, 2022 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OCO Olivia Cormay O. management Education Management Used the software for: Less than 6 months ### "Medesk Medical Software" January 31, 2022 5.0 It has been the best software we using are using here in South Africa Cape Town!!. its privacy policy is up to standards ... its staff is friendly and very helpful in time of assistance. Pros Wonderful tool/software to use when you are starting youre own little private practice. you dont need to worry about assistance the staff is at youre side 24/7. privacy policy for clients and staff are 5 star. Cons well at first it was very difficult, to use the software it had a lot of new things that we were not use to. and it is kind of expensive. Reason for choosing Medesk more saver, with personal records of clients. Review Source Response from Medesk October 23, 2025 Hi Olivia! Thanks for the feedback and the positive review! We’re glad that you find Medesk wonderful for starting your small business. We look forward to helping you meet your growth goals. We have changed our pricing structure recently, so if you’re interested, do get in touch with us at support@medesk.net, and we’ll surely be able to provide an attractive rate. SH Sarah H. Medical Secretary Medical Practice Used the software for: Less than 6 months ### "Medesk Review" October 15, 2021 4.0 Pros Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. I have the GP database pre-loaded on so I don't have to manually type each GP name and address. The only part of the letters I have to populate is the main body of the letter which is very time saving. Cons A really helpful extra would be the possibility to scan notes and result reports directly from my scanner into the uploaded documents section. Currently, the only way to do this is scan, save to my computer and then upload. Being able to scan directly in would be a great time saver and also reduce the chance of error in uploading to the incorrect patient file. Review Source Response from Medesk October 23, 2025 Hi Sarah! Thanks for the feedback and the positive review! We’re glad that you saved loads of time when writing letters. We’re always looking to save you time wherever we can. We will continue to work on how we handle physical documents. Reducing the chance of error is, of course, an important mutual concern. DT Dessislava T. Managing director Cosmetics Used the software for: Less than 6 months ### "Unprofessional company" September 25, 2019 1.0 Terible experience .I lost one month talking to the company and felt that I am asking them for a favour until I lost my patient and cansal my direct debit for the Medesk I have also ask for refund of the first monthly pay as I never managed to use the softwere and still no refund given Medesk has just took the money and no any customer services support,I was not given access to ther product and services for 1 months Pros I was not given access to the softwere for 1 months customer support team were to busy to deal with my Company request After 1 months I managed to log in from my phone only.When I log in all the consnt forms were not in the system I did not like this Company but had to rate one star in order to do the review Cons I was not given a chance to use the soft where Review Source Response from Medesk October 3, 2019 We are very sorry that you felt unable to use our platform. Our customer support team tried to contact you on multiple occasions to provide support, including several offers of a free visit to your clinic to help you. Unfortunately, you chose not to accept. If you would like to take advantage of our in-person support, we would be happy to try again and give you free access to Medesk for 2 weeks so that you can truly appreciate all the features of the system. RO Rachel O. Marketing Manager Mental Health Care Used the software for: Less than 6 months ### "Great software for practice management" June 17, 2021 5.0 it has been great for our operations and the reporting is much more accurate than our previous processes. Pros Very user-friendly. Has streamlined the way our organisation operates and processes are now much quicker Cons Only a few minor details such as a quicker way to book in several appointments at once and receiving email alerts for tasks Reason for choosing Medesk Other products werent customisable and IT support seemed non-existent. I like that there is a dedicated account manager who actually listens and takes on board feedback. Also the training when startingto use medesk was brilliant! super impressed Review Source Response from Medesk June 18, 2021 Thank you very much for sharing your experience! It really motivates and pushes us to create new features, and we hope to add the multiple/bulk appointment booking option in the near future. TB Toni B. Doctor Hospital & Health Care Used the software for: 6-12 months ### "Amazing!" February 24, 2022 5.0 Pros Medesk is the best software I have ever used .Very convenient it has almost every option required and \[SENSITIVE CONTENT\] is always there to help! Cons There is nothing that I like least.If I need help and additional service \[SENSITIVE CONTENT\] will find the way to help us . Review Source Response from Medesk October 23, 2025 Hi Toni! Thanks for the feedback and the positive review! We’re glad that you find Medesk so convenient, especially its customizability. We will continue to work on adding even more useful features based on your requests. Please share your email address or get in touch at support@medesk.net or via the live chat if you need anything specific. NP Nikolaos P. Consultant Cardiologist Medical Practice Used the software for: Less than 6 months ### "Dr Papamichail review" January 18, 2021 5.0 Overall very satisfied with the experience and interaction with Medesk I would definitely recommend them Pros User friendly software, cutomised to my personal needs/setting. Excellent IT support. They respond quickly and resolve the issues effectively Has various functions that are useful for building up my private practcice Cons I think that the invoicing system, even though very user friendly it could do better with invoice clerance with UK private medical insurers Reason for choosing Medesk Pricing (their prices are unbeatable) Customisation to my personal needs Cloud based, user friendly software Review Source Response from Medesk October 23, 2025 Hi Dr Papamichail! Thanks for the feedback and the positive review! We’re glad that you find Medesk user-friendly and have benefited from our technical support. We will continue to work on how we deal with invoice clearance in different circumstances. If you have any specific requirements, do share your email address, or let us know at support@medesk.net or via the live chat. JP Julian P. Digital Marketing Specialist Mental Health Care Used the software for: Less than 6 months ### "Review for Medesk" August 17, 2021 5.0 \[SENSITIVE CONTENT\] from Medesk is an amazing guy who know his stuff and will help you above and beyond. Please do yourself a favour and try this software out and \[SENSITIVE CONTENT\] is patient , knowledge and just goes above and beyond Pros The software is really easy to use & highly customizable for your clinic system out there. Cons Its hard to dislike this software. It does everything I need. I wish for some special integrations but that can be done in the future. Review Source Response from Medesk October 23, 2025 Hi Julian! Thanks for the feedback and the positive review! We’re glad that you got on well with our colleague and together made the most of working out how to make the platform work for your unique needs. We will continue to work on adding integrations with different partners. Do share your email address or let us know at support@medesk.net if you have some specific integrations in mind, and we’ll do our best to accommodate you. AB Anne B. Doctor Medical Practice Used the software for: Less than 6 months ### "Great Software" October 17, 2019 5.0 Very practical for day to day use and also helps us be more be interactive with customers as well as give insight into how the business is doing. Pros I like that it is customizable. The support team has adapted the system to my needs and I can even make changes myself. Cons Til now I have not come across any negatives. Reason for choosing Medesk User friendliness. Good customer support. Review Source Response from Medesk October 23, 2025 Hi Anne! Thanks for the feedback and the positive review! We’re glad that you are enjoying the customizability of Medesk. We continue to work on ensuring our customer support becomes ever faster and more useful to you. IM Indira M. Ultrasonographer Medical Practice Used the software for: Less than 6 months ### "Medesk review" October 4, 2019 5.0 very professional and very helpful Pros easy to use, adaptable for your suitability, very helpful staff Cons nothing so far, Still learning to use it Review Source Response from Medesk October 16, 2019 Indira, thank you for your positive review. We're glad that you've found a lot to like about Medesk. We're always here to help you! Medesk Team SM Shirley M. Consultant trichologist Hospital & Health Care Used the software for: Less than 6 months ### "The best booking system if you have more than one employee " August 29, 2019 5.0 Pros The support provided and customised feature Cons Cost. Not as competitive as other similar products however, does offer more overall. Reason for choosing Medesk The customised feature and the support Review Source Response from Medesk October 16, 2019 Dear Shirley, thanks for choosing Medesk. We are always working on improving our platform to make your workflow easier. Our main goal is to provide personal support to all our clients. Medesk team MEC Mauricio Esteban C. Medico Health, Wellness and Fitness Used the software for: 1-2 years ### "Software de Historia Clínica" April 2, 2024 5.0 Muy buena, tengo soporte permanente, brindan opciones de complementos para facilitar y solucionar problemas Pros Editable Asistencia Permanente Con múltiples enlaces a plataformas complementarias Cons Que no esta configurado para la cultura informática y administrativa de cada país, aunque esto se puede editar, facilitaría que fuera mas especifico Reason for choosing Medesk Respaldo, facilidad de uso, posibilidad de multitareas y aprovechamiento de la informacion Review Source MG Michel G. Director General Hospital & Health Care Used the software for: 1-2 years ### "Plataforma amigable y funcional" February 2, 2021 5.0 Ahora somos una empresa mucho más ágil y nos ha permitido tener mayor control de nuestros pacientes, así como mejorar la cercanía con ellos. Pros La personalización de nuestros formatos de trabajo, la facilidad para agendar a los Pacientes. Es una plataforma muy completa y eficaz! Cons Falta mejorar la parte de resúmenes estadísticos, los cuales son de gran ayuda a la hora de pagar por comisión a los empleados o para la toma de decisiones sobre campañas de marketing. Alternatives considered [SMS API](https://www.capterra.com/p/147248/SMS-Notify/) Reason for choosing Medesk El costo era menor y me encantó la cercanía con la que puedes personalizar tus plantillas Switched from [TIMIFY](https://www.capterra.com/p/158066/TIMIFY/) Principalmente porque podía digitalizar los expedientes de mis pacientes y mejorar mis bases de datos y la diferencia de precios. Review Source Response from Medesk February 5, 2021 Michel, no se puede pedir mas de un cliente contento.Su opinion llegara a todo el equipo de Medesk, les mejorara su dia. Un saludo lDL lic Daniel L. psicologo Health, Wellness and Fitness Used the software for: Less than 6 months ### "medesk y su uso como psicologo" August 1, 2024 5.0 buena plataforma intuitiva y estable, faltan detalles para agilizar algunos procesos nomas. Pros agil e intuitiva a la hora de utilizar lo que permite agilizar las historia clincas Cons no se puede proyectar los turno a lo largo de las semans Review Source Response from Medesk August 7, 2024 Buenos dias Daniel, gracias por su valoración, por favor escriba a su manager para que le guie como se hace la proyección de los horarios y los turnos a lo largo de las semanas, se pueden extender, crear semanas específicas o crear horarios por meses Muchas gracias ARP Ana Rocio P. Fundadora Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excelente software para la administracion de mi negocio" July 1, 2024 5.0 Pros El hecho de que pueda sumar usuarios ilimitados por el mismo precio, se que puedo escalar mi negocio manteniendo al menos esa variable fija. Cons Que no se puedan hacer citas recurrentes y que no haya una pasarela de pago implementada para el software en argentina Review Source Response from Medesk July 16, 2024 Muchas gracias por su valoración, leeremos su opinión delante del equipo de Medesk, estamos trabajando sin parar para implementar la pasarela de pago y las citas recurrentes, estan muy cerca))) Wilmar Stiven T. Co fundador Health, Wellness and Fitness Used the software for: Less than 6 months ### "Plataforma interesante" May 2, 2023 5.0 La experiencia ha sido grata, a pesar de los inconvenientes mencionados. Pros Es fácil de utilizar, la plataforma es amigable. Cons No está actualizado al CIE 11, tampoco tiene la función para tener el DSM. Reason for choosing Medesk Almacenamiento en la nube, facilidad de su utilización en el registro de citas. Review Source Response from Medesk May 10, 2023 Hola Wilmar, un gustazo recibir su review, hace que la motivación de nuestro equipo aumente Sobre el CIE-11, está listo para usarse, estamos a la espera de que en cada país comiencen a usarlo de manera obligatoria, para que todos los clientes hagan la transición de cada pais al mismo tiempo Sobre el DSM5, sólo está autorizado a usar estamentos o asociaciones que sean aceptadas por DSM5, a día de hoy de forma oficial no existe ningún software que pueda usar de forma legal los formatos DSM5 De todas formas, estamos en conversaciones para ser el primer software en LATAM en introducir 65 historias clinica enfocados en psicologia y psiquiatria del DSM5 En cuanto estén listo aparece un mensaje en su pantalla Un saludo y estamos en contacto AA Alexandra A. Cosmetologa Arts and Crafts Used the software for: 6-12 months ### "Medesk es muy útil y fácil de usar " August 1, 2023 5.0 Mi experiencia es la mejor, es mu practico y llevo ka agenda conmigo a todos lados Pros Todas las funciones el sistema es muy organizado y tienes todo a la mano Cons Me gusta todo del sistema es muy operativo Review Source Response from Medesk August 2, 2023 Alexandra, mil gracias por tomarse unos minutos de su tiempo en valorarnos y ayudar a sus colegas en todo el mundo, es un placer trabajar con profesionales como usted AMV ANA MARIA V. Procesos de informacion en pre y post consulta Alternative Medicine Used the software for: 2+ years ### "MEDESK UN SOFTWARE IDEAL PARA LA GESTION ENTRE MEDICO, PACIENTE Y ADMINISTRACION" June 1, 2024 5.0 Pros Lo que mas me ha gustado es la facilidad para aprender todo lo relacionado con mi gestion; que tiene que ver con el proceso pre y post consulta. Es claro y facil de acceder a la informacion en el momento opportuno. Cons Hasta el momento no he tenido ningun inconveniente relacionado con mis funciones. Review Source Response from Medesk June 11, 2024 Realmente agradecidos por su opinión y tomarse un tiempo en valorarnos Un saludo AL Andres L. Director de Opertaciones Hospital & Health Care Used the software for: Less than 6 months ### "Buen sistema de gestión" December 1, 2023 5.0 El sistema permite resolver la mayor parte de las necesidad en la administración de personal médico y agendamiento de citas. Pros Con una sola herramienta es posible administrar al personal médico, pacientes, agendamiento de citas y control de historias clínicas. Cons Seria un muy buen complemento para el sistema la posibilidad de procesar la firma electronica de documentos el consentimiento informado. Review Source Response from Medesk December 29, 2023 Gracias por tomarse un tiempo para valorarnos, ademas de motivarnos puede ayudar a sus colegas a tomar la decisión correcta, seguimos agrergando características de manera incansable, en breves está función estará disponible MC Monica C. Gerente de Proyectos Individual & Family Services Used the software for: Less than 6 months ### "El software más completo para gestión de pacientes" February 1, 2023 5.0 Me pareció un software muy completo, desde el usuario gratuito, que incluye todas las funcionalidades que buscaba para darle posicionamiento a nuestro servicio. Pros Es una herramienta muy amigable, con un biblioteca digital amplia que te permite la consulta permanente y un manejo de la herramienta más ágil; cuenta con todas las funcionalidades que se requieren para un consultorio. Cons Los temas relacionados con códigos de programación no deben ser tan autogestionables, porque no todas las empresas contamos con personal en tecnología. Reason for choosing Medesk Sus funcionalidades como la telemedicina integrada y la sugerencia de diagnósticos. Review Source Response from Medesk February 7, 2023 Hola Monica, gracias por su comentario ademas de ayudar a otros usuarios, nos motiva increiblemente. Un saludo CT Camila T. Optometra Medical Practice Used the software for: 1-2 years ### "Medesk aliado de opticas" April 10, 2023 5.0 muy buena Pros Su facilidad de uso y el acceso desde cualquier lugar y hora Cons que no puedo integrar el inventario con mi pagina web Reason for choosing Medesk costo beneficio Review Source Response from Medesk April 18, 2023 Hola Camila, es fantastico ver que le gusta la plataforma, gracias por tomarse tiempo en valorarnos JR Juan R. Director de Operaciones Medical Devices Used the software for: 2+ years ### "Practicidad, todo en un solo lugar" April 4, 2022 5.0 Fácil adaptabilidad, permite que mas empleados se apoyen en esta herramienta y se ahorren costos y tiempos en entrenamientos. Pros Pues no me quedo con solo una, a nivel usuario, el manejo de la agenda, historias clínicas, facilidad para la creación de perfiles, el sistema se torna amigable ni bien lo puedes usar. Las métricas, reportes, estadísticas analíticas, etc. Cons Cuando se dan algunos cambios o actualizaciones en el software, aparecen algunas fallas, que aun que mínimas no contribuyen a que la operación de la clínica sea fluida. Review Source Response from Medesk April 7, 2022 Muchas gracias, por su evaluacion, valoramos enormemente su tiempo, intentaremos mejorar en cada uno de los puntos muchas gracias LM Laura M. Medico Alternative Medicine Used the software for: 1-2 years ### "valoracion Medesk " April 1, 2024 5.0 Pros la facilidad de utilizar la herramienta Cons Han habido dias específicos donde la plataforma funciona de manera muy lenta Review Source Response from Medesk May 16, 2024 Laura gracias por su valoración y por invertir unos minutos en ayudar a sus colegas en todo el mundo. Un saludo PC Paula C. Fisioterapeuta Hospital & Health Care Used the software for: 6-12 months ### "MEDESK UN SOFTWARE FÁCIL Y ÚLTIL" March 1, 2024 5.0 Pros La facilidad de navegar por la interfaz. Cons Me gustaría que tuviese más opciones para añadir título + subtítulos sin que se desordene el formato ya realizado, pero en líneas generales funciona bien Review Source Response from Medesk May 16, 2024 Paula es un gustazo leer su opinión, como hacemos siempre, su opinión se leerá en la reunión semanal AR Alejandra R. Médico Medical Devices Used the software for: Less than 6 months ### "Valoracón Medesk " August 1, 2023 5.0 Pros Es una plataforma fácil de manejar, con una buena visualización de la información, en donde se pueden realizar múltiples tareas. Cons Sería extraordinario poder asociar la plataforma con Google Calendar y poder agendar a pacientes por consultorios o pisos de la clínica. Review Source Response from Medesk August 2, 2023 Muchisimas gracias por su evaluación, intentaremos mejorar en los puntos que no conseguimos 5 estrellas, ademas hablaré con su manager para saber que ha ocurrido, cada review nos la tomamos con el máximo rigor Un saludo)))) JEF Jorge Eduardo F. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Medesk la mejor opción" November 10, 2023 5.0 Pros el acompañamiento y facilidad en la administracion de citas y pagos online Cons al momento no he tenido inconvenientes en el uso de la plataforma Review Source Response from Medesk December 5, 2023 Mil gracias por tomarse un tiempo para valorarnos, esto es lo que nos empuja y nos hace mejorar Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Podiatry](https://www.capterra.com/podiatry-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.