Who Uses This Software?

Online form solution to streamlines processes for capturing & managing info. Businesses & teams of all types & sizes can easily create & use online forms to automate repetitive business processes.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    https://www.formstack.com/pricing
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Formstack
  • www.formstack.com
  • Founded 2006
  • United States

About Formstack

Formstack is a cloud-based online form builder that enables you to build and design powerful online surveys. Embed mobile-friendly survey forms on your websites and social media to collect feedback from customers, partners, and employees. Optimize your surveys with special tools including Conditional Logic, Save & Resume, and Field Bottlenecks. Formstack is also HIPAA compliant and offers over 50 integrations to apps like Salesforce, MailChimp, and Google.


Formstack Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Formstack Reviews Recently Reviewed!

Fun, easy, understandable

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use!!! I trained myself on how to use forms. I even discovered and taught myself how to use the logic (if/then) questions and it made my forms so much better!

Cons: I don't like the idea of the 'Themes'. I would like to be able to use as many themes as I would like.

066c2e93c2e9e11cbaeeeb48e79f076c

Favorite form provider!

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Cons: If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Vendor Response

by Formstack on November 20, 2017

Hi Steven! Thank you for taking the time to review Formstack! We are thrilled that you love our product! We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Great tool, great customer support

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used the FastForms version of this software. This software is fantastic for basic form needs that require salesforce integration. The software provides an easy to use form builder with a styling tool. Advanced customizations are possible with css and javascript.

Cons: Although it is great that we can customize with css and javascript it would be better if some basic things were included out of the box without requiring javascript or CSS. I'd like to see page specific styling and character counters as out of the box features that don't require custom CSS and javascript. However their customer support is fantastic and they went above and beyond to ensure that the customizations I needed were provided.

Overall: Enabled us to capture information and have it automatically put into salesforce.com. The tool provided some features that we weren't able to get with just Salesforce such as attachment management (the ability to require attachments at various places in your form).

Vendor Response

by Formstack on November 20, 2017

Thank you for taking the time to review our Formstack for Salesforce app. It is an awesome product! We are continually updating our products, and would love to hear from you with any recommendations you may have. Please visit our ideas site at https://ideas.formtack.com and please define if your idea(s) are for the Formstack form builder or the Formstack for Salesforce app.

A strong and Versatile Form Builder

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. The flexibility of the design options makes creating forms and surveys simple and most effective! While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Cons: We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update. Takes a while to fix bugs in the system once they have been reported. E.g: We have been dealing with an SSO issue for some time now, it was fixed but another issue arose regarding SSO. Limitations with Formstack workflow e.g: not able to set triggers between steps, not able to stop a workflow if denied at any step before completion, no automatic pdf export, no flexibility in how exported pdf looks. Some of the integrations are outdated. Zendesk integration does not use OAuth so we cannot use it currently.

Formstack Is the Most Effective Tool for Creating Digital Forms.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Formstack allows us to automate our workflows and collect data in an organized way. It saves us time by streamlining communication among team members. Our customer loyalty program relies on this software to engage members and increase brand recognition.

Cons: The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome. There's not an easy way to connect Formstack data to our CRM platform.

Vendor Response

by Formstack on November 13, 2017

Thank you for taking the time to review Formstack! We love hearing from satisfied customers! We are sorry to hear that you find the navigation cumbersome. We always welcome any ideas from our customers in our ideas portal which can be found here: https://ideas.formstack.com. Without knowing which CRM you are using, you can always reach out to our excellent Support team if you should need some additional help by submitting a support ticket here: https://www.formstack.com/admin/user/login.

Great tool and easy to use. Very versatile from simple forms to event registrations.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; Ability to change quickly and in realtime; Mobile functionality; Reporting able to generate multiple formats.

Cons: Difficult to add graphics to customize form headings; Links to form names are in multiple places; Submit function not intuitive.

Vendor Response

by Formstack on November 09, 2017

Thank you Kenneth for taking the time to review Formstack! We love to see satisfied customers! We are sorry to hear that there are a couple of areas that are more challenging. Here are some references that may help: https://support.formstack.com/customer/portal/articles/1619774 https://support.formstack.com/customer/en/portal/articles/1260843 https://www.formstack.com/blog/2016/spotlight-on-submit-actions/ https://support.formstack.com/customer/portal/articles/1930012 We are continually improving our product and love to hear any ideas our customers may have! Please feel free to send any app recommendations here: https://ideas.formstack.com.

Easy Custom Form Plug In

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very intuitive to use and we were up and running in a day. We set up our first form and were able to review it with our team and implement it the next day.

Overall: We truly haven't found any negatives with the software. It does exactly what we need it to do and we've yet to have any issues.

Vendor Response

by Formstack on July 11, 2017

We are thrilled that you love using Formstack! We've updated our product with lots of new add-ons, such as workflows (https://www.formstack.com/add-ons/workflows), so check out the Product section of our website to learn more about all of these great new features.

Easy to use and flexible

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The form builder is easy to use for forms that need to be built quickly. They provide an API which makes it useful to make smaller applications that need to collect data more powerful and flexible.

Cons: The form builder gets a little slow and clunky when editing a form once you start to have over 30 form fields or multiple pages and logical conditions.

Vendor Response

by Formstack on July 11, 2017

Thank you, Jeremy! We are happy that you find our API useful! We are sorry to hear that you've had a problem with app speed while editing larger, more complex forms. If have any issues with that moving forward, please reach out to our Support team.

Pretty good product at a good price.

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Formstack is fairly simple to use. Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad.

Pros: It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Cons: I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Couldn't be happier.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used Formastack for a few months and like it so far. Forms are easy to create and professional looking.

Vendor Response

by Formstack on April 05, 2017

Great news! We love to see happy customers!

Formstack has freed my time up for other projects!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Formstack. We went from an entirely paper-based registration system to using Formstack and now I only get 1 or 2 paper registrations a year (instead of 500+). It was intuitive and easy to set-up. So far, there have been options for everything I want to do. Plus, I can then keep digital records of my registrations instead of having files, and files, and files of paper. I particularly love the "emails and notifications" feature that allows me to set-up automatic notifications to each of my 45 parishes whenever someone registers, plus automatically send a detailed registration confirmation, another time saver for me! I've also used the Google-docs sync feature to communicate registrations to other people I work with across the state. I can set it up to share only what they need and keep other information private. I use the download to Excel and download to PDF functions to save data and manipulate data as needed. I loved using Formstack so much, I converted everyone in my office to it as well, and now we offer online registration for everything. Hello 21st Century!

Vendor Response

by Formstack on April 05, 2017

Thank you for sharing your success using Formstack! We're glad we've been able to free up some of your time for other projects!

Good starting form management

Dec 09, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Been using Formstack for several years now and I'm overall satisfied with the product. However, I don't expect too much from it in terms of logic trees and easy formatting. It's there, but you don't have much. It does have connectors which are easy to set up so syncing results with salesforce was very easy. If budget is an issue for you or you just need something simple, definitely go with this product.

Best and Easiest to use Form and registration service that I have ever used

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use. Integrations of third party services, customer service

Cons: Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Overall: I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon.
The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form.
I can't recommend them enough for people who are trying to do online registration with groups of people.

Vendor Response

by Formstack on April 05, 2017

Thank you for the wonderful review and for being a loyal customer!

Great way to consolidate forms

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Cons: I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Overall: Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though. I've been happy with it.

Recommendations to other buyers: Worth it!

We use Formstack every day and we love it!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Cons: We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Overall: I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier.

We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Recommendations to other buyers: If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.

Vendor Response

by Formstack on November 07, 2016

Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product.

Fast creation/re-use. Very flexible.

Apr 24, 2014
4/5
Overall

Comments: Adding a list of items is as simple as copy/pasting the list in Lists are separate from forms, so once you enter a list (e.g., countries, counties, cities), you can re-use that list across forms. Also allows a ton of style customization (though perhaps more comfortable for the technically inclined Also allows form data submission to multiple places. Slightly more difficult to use than wufoo, but faster once you get the hang of it. Also a full unlimited free trial. One star off for usability and some issues with saving/editing themes/forms when multiple formstack tabs are open in browser.

Jun 04, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support
4 / 5
Value for Money

Feb 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Jan 20, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Value for Money