--- title: "Salon Booking System Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Salon Booking System the right Appointment Scheduling solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166320/Salon-Booking-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Salon Booking System 4.2 (95) [View alternatives](https://www.capterra.com/p/166320/Salon-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Salon Booking System Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews JR Jothika R Trainer, lash- and browstylist, nail technician, waxerCosmetics, Self-employedUsed the software for: 1-2 years. “The customer base is also great, where I can add notes to each client and remember all the important details between appointments, and contact info.“ November 26, 2025 JR Jothika R Trainer, lash- and browstylist, nail technician, waxerCosmetics, Self-employedUsed the software for: 1-2 years. “Compared to another norwegian system I do not get the same visibility among norwegian customers (this is not a search engine for norwegian customers to find my salon/my services as well), however the other system is more expensive and their other features/follow up is not as good fit for my salon as salon booking system.“ November 26, 2025 FG Fernando G DevelopmentComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “I especially appreciate being able to book appointments at any time of day and receive instant confirmations. While there are some technical issues that need attention and some features I'd like to see implemented, the core functionality works well enough for me to continue using it.“ September 22, 2025 FG Fernando G DevelopmentComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The calendar sometimes experiences slow loading times, particularly during busy periods.“ September 22, 2025 FG Fernando G DevelopmentComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “I really appreciated the intuitive interface that makes booking appointments quick and hassle-free.“ September 22, 2025 GN Glen N CEOConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “There are 2 things what's missing or not clear:“ September 22, 2025 ZE Zahra E ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Calendar plus treatwell marketing options is a great combination.“ September 23, 2025 ST Simone T Massage practitionersAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “A horrifying mess.“ November 12, 2024 ## Showing most helpful reviews Showing 1-25 of 95 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Trainer, lash- and browstylist, nail technician, waxer Used the software for: 1-3 years ### "The best booking-system" November 28, 2025 5.0 I am very happy with this booking system. It allows my customers and me a great experience with bookings, service-overview, email follow-up and schedule. The features I need are available, regular updates and the team is quick to help with any problems/requests. Pros I love how many useful features for my salon there are. The email follow-ups with confirmation/reminders are great. The team is also very effective to help with requests/problems. Useful newsletter with regular feature updates. Price is within my budget, would actually love to buy life-time access and I would highly recommed to anyone who needs an affordable booking system. This system allows my customers an easy booking experience and saves me time once set up. Appointment management is good, customers can cancel on their own through email or log-in and book a new slot. The customer base is also great, where I can add notes to each client and remember all the important details between appointments, and contact info. New customers also finds my booking system through google and instagram-link and can book appointments without even talking to me, which has automated business growth. Learning curve: In the beginning it took some time to get into the system, but it is very worth it to get the most use of the features and have a great system for bookings, prices, duration of appointments, customers, holidays/schedule etc. Cons Compared to another norwegian system I do not get the same visibility among norwegian customers (this is not a search engine for norwegian customers to find my salon/my services as well), however the other system is more expensive and their other features/follow up is not as good fit for my salon as salon booking system. I would also like an easier way to place discounts within a time frame/campaign period for service categories or individual services, where the customers can see before price and an icon with percentage off/sale. Would like to have the service-/booking-price included in details when I add the booking to my google calendar. I also would like to choose the right timezone for Norway in the booking system. I also want a button where customers has to accept the salon-policy when booking or if I add the booking for them, instead of only have the possibility to read it. Review Source R Reviewer Webmaster Used the software for: Less than 1 year ### "Great plugin" September 17, 2020 5.0 After COVID19 we need to shedule and limit the access into our structure. Thanks to the plugin we have solved all the users' waiting problems, guaranteeing them distance and safety Pros I like the versatility and ease of use and setting Cons it can be improved in the back office interface especially when using the multi-shop add-on Review Source R Reviewer owner Used the software for: 1-3 years ### "Great scheduling tool which allows you to even get new clients" September 29, 2025 5.0 I really like that there are many options and features. I like that you can understand it fast, no fuss. Setting appointments is fast; a highlight is when you use Treatwell you can also get new clients, it's a great bonus. Pros A lot of features and the utilisation is very intuitive. Calendar plus treatwell marketing options is a great combination. Cons I can't do a search for keywords that were written in the appointment notes, that is sometimes unfortunate. Review Source R Reviewer Owner Used the software for: 1-3 years ### "The plugin would have great potential if it would function reliably." January 27, 2025 3.0 The plugin used to be good with a few small errors. Today, it is almost unusable, as the developer has not provided a solution for several weeks. Pros At first, I was very satisfied with the plugin and could rely on it for the most part. It helped me with my work and was positively received by my clients. Cons Since January 2025, the plugin has been very unreliable. Constantly, new errors are popping up. My clients and I are very frustrated. I have heard from the developer that the issue is known and they are working on it. However, after 4 weeks, there is still no improvement. Clients are not able to see my availability and as a result, they are leaving my website. This is damaging to my business and I have to consider using a different booking app. I am very disappointed. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Plugin" December 9, 2024 5.0 Had a few issue and service was always just an email away and fixed every issues in one or two emails. Thank you.. Pros It was easy to set up and easy to use. My team took to it quickly and it made scheduling conficts disappear in a hurry. Cons There was nothing that I liked least. If I had to say one thing it was the time slots and figuring out time available was a bit confusing at first. Review Source AE Andreas E. Head of Marketing Used the software for: Less than 1 year ### "Intelligent Appointment Booking" September 17, 2024 5.0 We used Bookly before and solved quite some issues with Salon Booking. We did never regret the change, Salon Booking made our life easier indeed. Total recommendation! Pros Intelligent yet simple system of combining appointments Cons Very static in communication options and design Review Source R Reviewer CEO Used the software for: 3-5 years ### "Salon Booking System, easy and simpel to use" September 23, 2025 5.0 I've been using the SBS now for 2 years and I will extend the plan the next time too. My only "Cons" i've already written and I hope this will be solved soon. Overall I like using the system Pros The booking system is easy to use and works well for our customers. There are many futures to add a lot (unlimited) products/treatments Cons There are 2 things what's missing or not clear: 1. In 2 years time of using SBS it's still not possible to make 2 (or more) bookings of the same product at the same time. Customers can only make a note about this; 2. When you use the Multi-shop add-on, it's not always clear what settings goes first. The ones from the multi-shop or the single shop Review Source Fernando G. Development Used the software for: Less than 1 year ### "A time-saving solution with the possibility of further improvement" October 9, 2025 5.0 My experience with Salon Booking has been generally positive. The system streamlines what used to be a tedious process of calling and waiting in line. I especially appreciate being able to book appointments at any time of day and receive instant confirmations. While there are some technical issues that need attention and some features I'd like to see implemented, the core functionality works well enough for me to continue using it. Pros I really appreciated the intuitive interface that makes booking appointments quick and hassle-free. The real-time availability calendar is excellent for avoiding double bookings, and the automatic confirmation emails provide great peace of mind. Most importantly, having 24/7 access to make reservations without having to call during business hours. Cons The mobile app has parts that are not translated into Spanish. The calendar sometimes experiences slow loading times, particularly during busy periods. Review Source R Reviewer owner Used the software for: 1-3 years ### "Excellent booking system" September 26, 2025 5.0 The perfect appointment plugin for my business. Easy to install and use, also excellent customer support! Pros The Salon Booking system is easy to use for both staff and clients. I can modify the availability of staff and change appointments if necessary Cons It has a couple of bugs in the blocking off time section where I cannot just block off a couple of hours of availability. The work around is to create a holiday for the time, but it's a clumsy work around. Review Source R Reviewer Ceo Used the software for: 1-3 years ### "A good solution for WordPress booking " November 6, 2025 5.0 I use it since many years for the clients of my wordpress agency and i am happy with it. Forms are nice and support is good. Good value for money. Pros Easy to setup and nice design. The forms are friendly user and it fit well for most of the website using booking. Cons Few little bugs sometimes but support is quickly available . Like every WordPress you need to take care to keep it up to date. Review Source R Reviewer Hairdessing Used the software for: 3-5 years ### "Great system" September 17, 2021 5.0 Pros I've been using the free version for about two years. Since we started using it, we have become a hair salon that attracts 100% of its customers from online. Another advantage is that the management screen is available in Japanese. It is very easy to use and has a more unique look than any other online system. I would like to use the professional version in the future to build a reservation system that is easier for customers to use. Review Source R Reviewer Chair Used the software for: 3-5 years ### "Booking system for more than just hairdressers" December 11, 2020 4.0 Very helpful support and it basically does what we want for booking tennis slots on our courts. I am not that technical and for me to be able to change services, add services and things like that is great. Pros It is fairly easy to use as administrator and we have young and old using it with not too many issues. User friendly therefore. And Quick. Cons I would like to see less text in the confirmation upon booking. And it syncs with Google supposedly both ways but that doesn't somehow work for us. Also Google shows up a lot of text when hoovering over it so it is confusing to see where the availability is if there are 3 or more bookings in a day. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Afordable best solution" May 20, 2024 4.0 Pros implementation on our own servers, avoiding unnecessary hosting costs. Cons A few settings are missing for situations that seem normal to us, but the development team seems ready to help or even develop if the need is real. Review Source R Reviewer Cyber Sercurity Expert Used the software for: 1-3 years ### "Best Booking Software in market" September 23, 2021 5.0 experience with saloon booking is always good because they are always advancing software according to our needs. (they can be very slow but they always do) Pros solid, clean and fast interface and multishop feature. Cons discount system, still waiting for my requests integrated Review Source R Reviewer Psychotherapist Used the software for: Less than 1 year ### "Terrible, many issues arise and support team were extremely rude when I requested a refund" November 11, 2021 1.0 terrible Pros It hardly worked a week without problems arising Cons I bought the plugin to save time booking clients but rather wasted more time chasing up support every week as a new issue arose Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Easy to use and very useful plug-in, a revolution for your sales! Best Customer service!" September 8, 2017 5.0 Finally, we are able to fully manage our agenda and our relationship with the customers effectively, even from home or from the mobile phone for example when we are closed. It allows us to increase sales in a very satisfactory way, 24 hours on 24 Pros Saloon Booking is the best plug-in for managing your online bookings. Since we introduced it, we have doubled our sales. Also, the customer service is always very helpful and accurate. Really a huge thank you to Customer support representative for being so helpful and kind. It's amazing! In addition, new releases are always frequent and every time, there are novelties that improve the product. Review Source R Reviewer website developer Used the software for: 3-5 years ### "always improving" November 3, 2020 5.0 Pros It is possible to customize a lot of things according the client needs. Each update improves the system and make the plugin better to use. The support is helpful and always available. Cons I didn't have any big problem. All small issues I had was solved contacting support. Review Source Steve C. Director Used the software for: Less than 1 year ### "Exactly what we needed" April 19, 2021 5.0 We have implemented a salon booming system for two different shops that operate under one roof - a barber and a beauty salon. We expect to add a hairdresser shortly, and that will now not present an issue - should be seamless. Pros The features meshed perfectly with our requirements - and, as we needed an extra feature, it turned out this was an add on that was included with our licence. With guidance from their exceptional support we got this working easily. Cons Some of the features were slightly counterintuitive - but this is more a case of a little bit of knowledge being a dangerous thing... my expectations of how something should work were not correct... once I read the manual (really!) it all made sense. Review Source R Reviewer Tattoo artist Used the software for: Less than 1 year ### "Best booking schedule plugin for WordPress " September 19, 2021 5.0 Pros I like the design, that easy use of the plugin and the backend for the adminrole. Cons Can’t connect all client data to mailchimp acc. Review Source R Reviewer Managing Partner Used the software for: 1-3 years ### "This is a great booking system but a little hard to set up" July 13, 2018 3.0 Easy to use booking for clients. Pros This software has a beautiful interface and when set up correctly really is great for scheduling and booking. Cons It is a little difficult to set up this software. Some of the directions aren't very clear, especially when it comes to hours of the work day. Review Source R Reviewer Personal Trainer Used the software for: 1-3 years ### "Happy Personal Trainer" September 17, 2019 4.0 Pros The functionallity suits my needs. Easy to use when set-up is clear. Support is 6 out of 5 stars. Cons Not so strait forward when configuring, but support is always just an email away. Review Source R Reviewer admin Used the software for: 1-3 years ### "Salon booking" September 17, 2020 4.0 Overall expiriance is 4/5 Pros Easy to use even for end user and very good support Cons Some addons didnt work with other plugins. Review Source R Reviewer Developer Used the software for: Less than 1 year ### "Good Booking system for barbers" October 2, 2020 3.0 its helping our customers in their busniness and complaints are very low which is very good Pros Easy to implement and easy to understand ui Cons mobile ui/ux need to improve sms notification need to add for asian countries. Review Source R Reviewer Entrepreneur Used the software for: Less than 1 year ### "Beautiful plugin that really works!" March 1, 2021 5.0 Good! Pros The extensive functionalities. In addition, extension with Mollie and several shops. Furthermore, expanding with extra fields works well. The code structure is clear and logical. We can also easily add customization ourselves based on customer requirements. Cons Expanding with extra fields changed during an update of the plugin. First via functions.php code, now via back-end. That caused confusion. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Best choice" March 8, 2021 5.0 Great support, patience and it does wat is says to do: making bookings possible. Pros The first contact after testing was getting me on board. I tested this plugin and it was the most friendly, standalone plugin I can find for my clients. It solves most of my client cases, because it's quite straight forward. Cons It would be great to have a bit more easy customisable interface. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.