--- title: "ThrivePass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ThrivePass Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more." source_url: "https://www.capterra.com/p/166378/ThrivePass/" page_type: "product" language: "en" --- # ThrivePass Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ThrivePass ## What is ThrivePass? A consolidated benefits platform for wellness programming, pre-tax benefits administration & employee rewards and recognition. We focus on increasing employee engagement by providing a single platform for employees to access and utilize their benefits. There is also a low administrative burden for HR managers as they can manage their programs through our portal and have a dedicated account manager. ## What is ThrivePass used for? [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Corporate Wellness](https://www.capterra.com/corporate-wellness-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 2% Starting price $0.55 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2025 - Employee Engagement / 2025 - Employee Recognition / 2025 - Human Resources / 2025 Our "Best of" badge program showcases products with the highest ratings... - Corporate Wellness / 2026 - Employee Engagement / 2026 Do you work for ThrivePass?[Manage this product listing](https://www.g2.com/products/thrivepass/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.6 Value for Money4.8 Ease of Use4.6 Customer Service4.8 Rating Breakdown 4.7 Features4.6 Value for Money4.8 Ease of Use4.6 Customer Service4.8 ## ThrivePass Reviewers Verdict Updated September 2026 AI summary - ThrivePass suits HR, benefits, and administrative teams seeking easier employee perks and reimbursement management. - Reviewers are positive about its responsive customer support, user-friendly navigation, and smooth reimbursement process. - It helps teams cut down on manual processing and delivers faster, clearer benefit administration day to day. - Buyers should weigh a few practical considerations: some users report limited applicability and occasional navigation learning curves. - It fits organizations prioritizing easy, accessible benefits administration, but may be less ideal if broad applicability or payroll management is required. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ThrivePass 4.7 (112) VS. [4.7 (259)](https://www.capterra.com/p/245822/YuMuuv/reviews/) Starting Price $0.55 Flat Rate, Per Month Starting Price $1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (112) Ease Of Use 4.7 (259) Value For Money 4.8 (84) Value For Money 4.6 (209) Customer Service 4.8 (88) Customer Service 4.6 (220) ## ThrivePass alternatives Highest Rated [4.9 (4,859)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (869)](https://www.capterra.com/p/186557/PerkNow/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,182)](https://www.capterra.com/p/147912/Motivosity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166378/ThrivePass/alternatives/) ## FAQs about ThrivePass Overview ### What problems does ThrivePass solve? ThrivePass solves slow, confusing employee reimbursement and benefits administration by making wellness, fitness, team-building, and stipend claims easy to submit, track, and approve. HR teams benefit from simpler employee management and fewer support requests, while employees gain faster payouts, clearer benefit visibility, reminders, and responsive help when receipts or eligibility questions create friction. Answer based on 88 reviews Overview ### Which roles and teams benefit most from ThrivePass? ThrivePass is most used by HR managers, benefits specialists, and administrative teams that manage employee perks, enrollment, and reimbursement workflows. Finance and accounting leaders rely on it to track spending and maintain compliance, while project managers and operations leaders use it to streamline coordination, reduce manual processing, and improve employee support. Answer based on 112 reviews Overview ### What company size and industries is ThrivePass built for? ThrivePass is built for businesses of all sizes, with strongest adoption in enterprises at 50% and in Hospital & Health Care at 16%. It also serves midsize and small businesses equally at 25% each, with additional use in Computer Software at 11% and Banking at 9%, mainly for benefits administration. Answer based on 112 reviews Features and Usability ### What are the key features of ThrivePass? ThrivePass includes core benefits administration features such as online benefits enrollment, HSA/FSA administration, COBRA administration, and reporting/analytics. Reviewers most often highlight reimbursement workflows for gym memberships and wellness stipends, plus employee management for onboarding and offboarding. Differentiating features include a benefits dashboard, employee reward programs, and peer-to-peer recognition with eCards. Answer based on 69 reviews Limitations ### Does ThrivePass have bugs or usability issues? ThrivePass works reliably for many users, with most describing the platform as easy to use and generally problem-free. Some employees and admins still mention occasional app glitches, clunky UX, and trouble finding certain details or options, but support appears responsive and updates seem to address recurring issues. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does ThrivePass offer? ThrivePass provides in-person training and documentation for teams getting started. In-person sessions support direct instruction and guided setup, while documentation offers written reference material for reviewing features and procedures as needed. Getting Started and Support ### What customer support options does ThrivePass offer, and how do users rate the experience? ThrivePass offers chat support. Users generally describe support as easy to reach, friendly, and quick to respond, often getting help within a day or sooner. Reviewers also mention fast claim follow-up and reimbursement handling, though a few note occasional interface friction and some inconsistent timing for gift card processing. Answer based on 36 reviews Features and Usability ### How well does ThrivePass handle employee management? ThrivePass makes employee management easier for many HR and People Ops teams through onboarding, offboarding, reporting, and HRIS-related admin tasks. Admins often find adding or removing staff straightforward, but some teams report confusion around marketplace rules, reimbursement visibility, and inconsistent benefit eligibility for different employees. Answer based on 16 reviews Features and Usability ### Is ThrivePass easy to navigate? ThrivePass feels easy to navigate for many employees, especially when browsing benefits, categories, and reimbursement forms. Still, navigation gets mixed feedback because some users struggle to reach the marketplace, move through multiple product pages, or remember where key options live, particularly in employer portals and wellness program entry points. Answer based on 13 reviews ## Features AI summary Based on 3,754 Employee Recognition reviews Capterra data shows that buyers of Benefits Administration software rank the following features as their top priorities: - **Benefits Management** (**58%** of reviewers rated this feature as critical) - **Online Benefits Enrollment** (**49%**) - **Payroll Management** (**65%**) ThrivePass supports **Benefits Management** and **Online Benefits Enrollment**, giving HR teams a clear way to manage benefit programs and handle enrollment online. However, it does not include **Payroll Management**. Instead, it offers other important capabilities that reviewers also value, such as **Employee Benefits Administration** (**47%**) and **Employee Database** (**45%**), helping businesses keep benefits records organized and employee information centralized while making benefits processes easier to manage. Online Benefits Enrollment 4.5 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal Employee Benefits Administration 4.5 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Benefits Dashboard 4.5 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Use a dashboard to view benefits that are selected by employees or offered by employers Employee Reward Programs 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs HIPAA Compliant 4.3 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Reporting/Analytics 4.1 (8) 37.50% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ThrivePass 16 features ### All Features - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - eCards: Digital greeting cards that are sent electronically, usually via email - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.6 (112) 4.6 Based on 112 reviews ## Pricing Value for money 4.8 (84) Basic $0.55 Flat Rate,Per Month Value for money 4.8 (84) 4.8 Based on 84 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (88) 4.8 Based on 88 reviews ## User reviews Overall rating 4.7 Based on 112 reviews Filter by rating 5(89) 4(17) 3(4) 2(0) 1(2) Mentioned topic Sorted by most recent DI David I. Principal Software Engineer Insurance ### "Employee Reward User 2026" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Still enjoying the service but had a somewhat negative experience trying to resole an update to my existing repeating reimbursement. Pros I still enjoy the reward options that are available and have been using it for a repeating golf membership to a players program. Cons I was asked to confirm my eligibility for reimbursement and it was very difficult to updated the values of the program and thus require a lot of back and forth email before submitting a support ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bonnie M. NP Hospital & Health Care ### "Valuable benefit" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 It's great to have this resource to encourage and support wellness! It's great value for the money and the reimbursement comes directly through payroll. Pros the variety of options to use the benefit means there is something for everyone to improve wellness. Cons an app would be beneficial and more user friendly when uploading receipts and requesting reimbursement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Steven H. Supply Chain Director Information Technology and Services ### "Solid Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2025 Experience has gone relatively well. I like the auto reimbursement feature for my gym membership. When I submit questions, the answers are delivered timely. Pros The wide range of things eligible for reimbursement and the ease of the process makes this a great program. Cons The amount is limited to only $500, wish it were more. I have many things eligible for reimbursement throughout the year, so $500 only covers about a 1/3. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leandro M. Engagement Manager Information Technology and Services ### "Easy UI - Highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 27, 2025 Pros Easy UI. In all the times that i used the interface i had no issue. I really recommend this application. Cons Nothing. Because all the times that i used the interface i had no issue. I really recommend this application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jonatan B. Solutions Architect Senior Computer Software ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Pros It's very easy to use overall. Browsing the website is straight forward and the forms that need to be filled are clear. Cons I don't think I've found anything bad so far. Perhaps only the fact it takes a while to get the reimbursement back, but I'm guessing that's not related to the platform itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Myrjorie W. RN Hospital & Health Care ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2025 It was a good experience. I was able to get something I like. Costumer Service is also amazing. They responded to inquiries promptly. Pros Great products! I have been looking around thrivepass for other products but most of the items are very much you can find cheaper anywhere. Cons Less options. It would be great to have more options for families. Specially with those who have small children. But I understand it is mostly for employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Wiktoria S. Security Architect Information Technology and Services ### "Very cool service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2025 I am very happy, it helps me hit my goals at the gym and allows me to move more outside of it without breaking my bank Pros Ease of use, speed of service :) lots of options to get, and I get reimbursement very quickly, the team is responsive Cons Nothing really, I have nothing to complain about :) I am very happy with this service from my employer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ramy M. MA Health, Wellness and Fitness ### "Great Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2025 Pros The system you are using is easy to use and ensures you get your reimbursement back quickly and efficiently. Cons Everything was good and easy to use, with no issues at all. Just increase the choices available, please. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Shawna T. CLINIC BUSINESS REP Hospital & Health Care ### "Doordash or Health and Wellness???" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 9, 2025 Submitting your receipt is kind of a pain to figure out, if you print out instructions first then follow, it makes it easier. Pros I like that we get to pick what we want/need. This is the only perk that Allina gives to us that is actually beneficial. Cons The options are horrible, especially that it is promoted as a health and wellness gift and that it must be used as such, why is door dash is an option? Literally ppl can order McDonalds and I find that hilarious, but yet we have show and have proof of purchase for other "wellness items". Ordering what you want and doing the refund option is the best, in my opinion. Also random staff get an extra $100. Very unfair. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Matthew H. Director People Experience Ops Marketing and Advertising ### "Great Turn Key Option for COBRA and Pre-Tax" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 We have been a client of Thrivepass for over three years and have just renewed for another three years. Our experience with ThrivePass was great from the first interaction with the sales team. We had a great implementation team and have had the same Relationship Manager since we launched in 2022. Pros Great customer service. Our Account Manager and Relationship Manager are great and exceptionally responsive when we need assistance. Cons I would like a unified platform. There are separate logins for Thrive Wallets, PreTax Accounts, and COBRA Administration. Switched from [WEX Health](https://www.capterra.com/p/150771/WEX-Health/) Wanted a single platform and a tool to manage lifestyle wallets in addition to pre-tax accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166378/ThrivePass/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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