ThrivePass

ThrivePass Benefits Suite


5 / 5
30 reviews

Who Uses This Software?

ThrivePass targets companies that believe in the power of offering a variety of benefits to their employees with a focus on engagement and reduces administrative burden on the HR managers.


Average Ratings

30 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ThrivePass
  • thrivepass.com/
  • Founded 2014
  • United States

About ThrivePass Benefits Suite

A consolidated benefits platform for wellness programming, pre-tax benefits administration & employee rewards and recognition. We focus on increasing employee engagement by providing a single platform for employees to access and utilize their benefits. There is also a low administrative burden for HR managers as they can manage their programs through our portal and have a dedicated account manager.


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ThrivePass Benefits Suite Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

ThrivePass Benefits Suite Reviews Recently Reviewed!


The website has wonderful information, but it is not easy for staff to navigate to it.

Jul 30, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to add and remove staff before their start or end date. The ability to have the items in our Wellness Platform tailored to our needs. Very individualized. Staff is very helpful when the software is lacking.

Cons: Our platform can't get all our choices visible on one screen. This causes confusion for staff. The Marketplace is not intuitive, I get many questions about what can be used.

Overall: Tracking of the wellness activities, ability to on and off-board and many wonderful FAQs.

Capterra loader

ThrivePass puts extra benefits mostly on autopilot

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With ThrivePass, it is easy to extend benefits programs to highlight rewards for healthy habits. Supported reimbursements and merchants fit a wide range of wellness categories, including fitness, equipment, and spa/massage. This offers everyone the chance to use rewards in a way that matches their unique habits. Employees can also easily add subscriptions such as gym memberships.

Cons: The process of starting reimbursements or cashing out money can be harder than expected. Generally, the larger the dollar amount, the longer a cashout takes. If you're down to the last minute on gear or an event, you may need to plan earlier to get a giftcard delivered on time. Reimbursements can also be tricky if you attempt one for a vendor already in the ThrivePass marketplace - they prefer you cash out rather than seek a reimbursement.

Overall: Providing additional employee benefits that focus on health and wellness and align well to an outdoors-oriented lifestyle.

Thrivepass allows us to monetarily encourage our employees to live healthier lifestyles.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of options and the system is capable of offering custom solutions and strategies for our business.

Cons: Thrivepass recently added an integration with ADP so I no longer have to submit files or manually update employees. This has been a big improvement! This used to be my biggest pain point with Thrivepass but with improvements it is now a non-issue!

Overall: Thrivepass provides an easy and administrative free way for Sovrn to offer a wellness stipend to employees for things like gym memberships, races, etc. It is easy for us to track what employees are using their stipend on and if employees don't register with Thrivepass we don't charged for them because they aren't using the software.

The good and the bad

Sep 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Decent amount of options and reasonably quick turn around times.

Cons: Release of gift cards are inconsistent. Sometimes they're super fast and sometimes they take a day or two.

Overall: For a company I think it's a great benefit to have and it allows employees to purchase things to benefit their quality of life without spouse disagreements.

Overall a great perk for employees and a great team to work with!

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the variety of wellness options so that there is something for everyone. Also, the ThrivePass team is the best.

Cons: Nothing I can think of at the moment! Will let you know if anything ever comes to mind.

Efficient, helpful

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Our account manager is REALLY quick to respond to all my questions and the website is efficient. It's a little inconvenient that we have to pay out of pocket but the turnaround time for approval to reimbursement is actually very short.

Cons: Most people don't like that we have to pay out of pocket first and it's a complicated setup to get working with our in house massage therapist, but again turnaround for reimbursement is quick so I don't think it's a big deal.

Thrivepass has been great to work with and very easy to use and understand.

Sep 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of reporting and adding/removing employees. It was very nice to be able to be able to do this on my own instead of waiting for our Account Manager to do this for us.

Cons: The Marketplace Dashboard has room for improvement. That is the biggest complaint I hear from the employees.

Overall: The employees love this benefit that is provided and it has created a focus on wellness within the company. Without this, our employees would be less incentivized to focus on their wellness and health.

ThrivePass has been very easy to use for our employees and has motivated them to be more active.

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the variety of the Marketplace and the fact that ThrivePass is constantly looking for new and innovative ideas to add to the Marketplace.

Cons: There are a few glitches that need to be worked out on the app. However, ThrivePass is working to resolve the issues.

Thrivepass is easy to use and their customer service is unlike anything I've experienced!

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and easy to use. I add new hires to Thrivepass at least every 2 weeks and no one has any issues using the platform.

I ski with my ThrivePass Benefits

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to register every year for my Ski Pass.

Cons: I only use the software once a year to submit my ski pass receipt for reimbursement.

Overall: Skiing lets me thrive.

Great Customer Service

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've had to reach out to Customer Service a couple of times about unexpected issues that arose during the ThrivePass purchase or reimbursement process, and they have been super helpful and quick to respond.

Cons: Sometimes, it can be a little difficult to find what you're trying to navigate to on the website.

Overall: Overall, I'm pleased with my experience, which has involved purchasing wellness gift certificates and also being reimbursed for gym membership expenses.

Great, easy to use, software

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Historically, both pre-tax and wellness benefits have been a very manual and laborious process. Using the Thrivepass system has eliminated the majority of admin time spent managing this process. The less time any People Ops team can spend on manual processes, the better!

Cons: The UX could be cleaned up a little bit, making it more intuitive for the end user. Our team always figures it out, but sometimes it takes a few extra clicks. Thrivepass also seems to be making quick fixes to some of these issues, so hopefully won't be a concern moving forward.

Overall: Ease in managing additional benefits for our team.

Thriving with ThrivePass

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple to use and it does what it's supposed to do!

Cons: I do struggle a bit trying to find how many times I have checked in for the current month.

Overall: I get reimbursed for my fitness center membership within just a day or two of paying for it!

Great!

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows the employees to track their own wellness. It is more accurate with real time achievements than the old spreadsheet we were using!

Overall: No having to track and maintain wellness points for every employee on a gigantic spreadsheet.

Excellent!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They always provide prompt responses and are very prompt with their reimbursements. I will continue to use them for my events.

Cons: More events that I can sign up directly through Thrive, and possibly bigger discounts for going through Thrive.

I have notice a significant improvement over the last year with the software.

Oct 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The search feature seems to have improved in appearance, and user friendliness. The colors and pictures are great, and the addition of Wishlist was really nice.

Cons: It is a little difficult to navigate the marketplace. I have had to show numerous employees how to get to the market place, and once in, it can be a little hard to navigate.

Only Thing Better than ThrivePass Benefit is a three day weekend

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy enough even I could get through the process without pulling my hair out.

Cons: Choice of vendors in the drop down was very limited

Overall: Our HR person is in a much better mood.

Enjoyable. Good job ThrivePass team.

Sep 28, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great benefit to offer employees. And I also enjoy it participating in that program. Also the new food options are a great idea.

Cons: Inconsistent purchasing of goods. I had employee that was allowed to purchase a iwatch and another employee wasn't able to get help with getting a bike. So that should be addressed.

Nice Benefit - Challenging to begin

Sep 17, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to send in receipts for past health related expenses to be billed back. That function is probably the nest thing about TrivePass

Cons: It is hard to get started and to remember to use it every month. There are a limited number of gyms that are on it in my area that would allow for a automatic recurring charge so I have to remember to add my expenses manually every month.

Overall: It's a nice benefit that seems to have a positive impact on company morale as more people use it.

Our company has used this for just over a year and the participation and feedback are wonderful!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is easy to use, simple process, clear instructions with not too many options to confuse the user and the APP is helpful for those who want options for viewing their account

Cons: Well, so far we have not found anything we don't like or is difficult to figure out. No pain points

I get excited to login and see what awaits!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to find participating vendors and also easy to get reimbursed for vendors not in the system. Also the reimbursement time is incredibly fast.

Cons: Would be nice if they have a "frequently used" or "last used" feature to remember vendors that you use often so you can just click and have a shortcut to those vendors.

Overall: This is a great product that I always look forward to using - it means something good is coming my way!

I've enjoyed using the ThrivePass service and in fact look forward to it. It's very user friendly!

Sep 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and the offerings are clearly categorized and labelled. The existing partnerships cover a lot of different categories and the assistance provided by the ThrivePass team when a new partnership is requested is very helpful.

Our employees have found this program to be very easy to use!

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and easy to use! Since implementation, we have heard only positive feedback from our employees.

Cons: Nothing. The customer support team is very responsive and friendly. Our Account Manager is also open to feedback and tries hard to meet our needs.

Overall: Since implementing this program, we have received nothing but positive feedback from our employees. It has also made my job as the administrator of this program much easier.

Capterra loader

Love it

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that my company uses this! It's easy to navigate and has great mobile use as well.

Cons: Nothing that comes to mind, might be relevant might not. But my office is based in CO, I work in the FL locations. I wish their ski pass was equal to something like that here for us.

Overall: I love their customer service, everyone is always helpful and happy to assist. Their turn around time for approval is SO QUICK!

Simple way to submit health reimbursement requests

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used Thrivepass to request reimbursement for eligible fitness spending. I was able to complete reimbursement paperwork online, in a few minutes, and did not need to contact the vendor for a receipt . I could verify by documenting credit card charges. The software was quick and easy to use and simplified the reimbursement process.

Easy to use!

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: ThrivePass Benefits Suite is easy to navigate, they have a quick response time, and the customer service is excellent.

Cons: It would be nice to have more vendor options.

Overall: I have had excellent customer service when dealing with ThrivePass's customer service team. It's greatly appreciated.

Thrivepass has been an excellent benefit add for our team.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. The product is very intuitive to both Admins and the general employee base. Our employees love the benefit.

Cons: Nothing to report here, Thrivepass has met our expectations at every level. I would recommend them to any company.

Overall: Happy people!

Great, intuitive, easy-to-administer software.

Sep 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great Support team that is always willing to help out with questions. Easy to make changes, for example adding new hires.

Overall: It helps our employees see the emphasis CampMinder places on employee wellness and employee engagement overall.

ThrivePass has been an amazing benefit for our company.

Sep 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offers individuality in the benefits/wellness corporate world. It is as close as you can get to making everyone happy.

My husband and I have both had exceptional experiences with ThrivePass services and customer support

Jan 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Thrivepass has been easy to use and understand. The reimbursements, in particular, have been very straightforward and timely.