--- title: "ThrivePass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThrivePass the right Benefits Administration solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166378/ThrivePass/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ThrivePass 4.7 (112) [View alternatives](https://www.capterra.com/p/166378/ThrivePass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ThrivePass Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews WS Wiktoria S Security ArchitectInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I am very happy, it helps me hit my goals at the gym and allows me to move more outside of it without breaking my bank“ June 20, 2025 CW Caitlin W Public Health NurseGovernment Administration, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Not applicable to me.“ November 10, 2023 MW Myrjorie W RNHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “I have been looking around thrivepass for other products but most of the items are very much you can find cheaper anywhere.“ June 20, 2025 AK Akash K Sr. Project EngineerConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “The mobile site is not the most user friendly.“ September 18, 2023 AM Anne M Country CoordinatorPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “The thing I like most is the Reactivity.“ June 6, 2025 DC Daniel C Software Engineer E-Learning, 201 - 500 employeesUsed the software for: 6-12 months. “They denied my medical payments.“ November 24, 2022 BM Bonnie M NPHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It's great to have this resource to encourage and support wellness!“ September 19, 2025 SJ Shalonda J Radiology ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “Nonapplicable.“ November 25, 2022 ## Showing most helpful reviews Showing 1-25 of 112 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Principal Software Engineer Used the software for: 1-3 years ### "Employee Reward User 2026" March 25, 2026 4.0 Still enjoying the service but had a somewhat negative experience trying to resole an update to my existing repeating reimbursement. Pros I still enjoy the reward options that are available and have been using it for a repeating golf membership to a players program. Cons I was asked to confirm my eligibility for reimbursement and it was very difficult to updated the values of the program and thus require a lot of back and forth email before submitting a support ticket. Review Source Center of Excellence Engineer Used the software for: 1-3 years ### "I ski with my ThrivePass Benefits" September 21, 2018 5.0 Skiing lets me thrive. Pros Easy to register every year for my Ski Pass. Cons I only use the software once a year to submit my ski pass receipt for reimbursement. Review Source Country Coordinator Used the software for: 1-3 years ### "Keep going. It's great" June 9, 2025 5.0 Pros The thing I like most is the Reactivity. That's something I find important. Files are processed in a timely manner. Cons I have nothing to say about that. I don't see anything else to add. I have nothing to say about that. I don't see anything else to add. Review Source Benefits Supervisor Used the software for: 1-3 years ### "Review for ThrivePass" January 18, 2023 3.0 The flexibility of uploading a census file to ThrivePass onboarding and offboarding. Offboarding won't accept the term date just the current date. Pros The way the icons are set up and what is listed under the icons. Cons Navigating on how to upload and submit for reimbursements. Need to be more visible to the employees. Reasons for choosing ThrivePass Thought ThrivePass was the most intuitive. Review Source Sr. Manager, Engagement Management Used the software for: Less than 1 year ### "ThrivePass for Benefits" December 5, 2018 4.0 Pros I was sure there were going to be issues connecting my already existing gym membership information to Thrive and having everything still get paid out correctly, especially since the amount my company gives to Thrive is less than what I pay monthly. However, all I had to do was enter some basic membership information into Thrive and account information, and everything was paid out correctly on the first try. This makes it really easy to use benefits reimbursements the company is giving. Cons I'm only using it for one benefit right now, so I haven't played with it a ton outside of that one benefit, but I have come across no issues so far. Review Source Senior Investment Assistant Used the software for: 1-3 years ### "Great Customer Service" September 18, 2018 5.0 Overall, I'm pleased with my experience, which has involved purchasing wellness gift certificates and also being reimbursed for gym membership expenses. Pros I've had to reach out to Customer Service a couple of times about unexpected issues that arose during the ThrivePass purchase or reimbursement process, and they have been super helpful and quick to respond. Cons Sometimes, it can be a little difficult to find what you're trying to navigate to on the website. Review Source Office Assistant Office Assistant Used the software for: Less than 1 year ### "Nice Benefit - Challenging to begin" September 21, 2018 5.0 It's a nice benefit that seems to have a positive impact on company morale as more people use it. Pros It is easy to send in receipts for past health related expenses to be billed back. That function is probably the nest thing about TrivePass Cons It is hard to get started and to remember to use it every month. There are a limited number of gyms that are on it in my area that would allow for a automatic recurring charge so I have to remember to add my expenses manually every month. Review Source User Experience Designer Used the software for: Less than 1 year ### "Simple way to submit health reimbursement requests" April 20, 2018 5.0 Pros I used Thrivepass to request reimbursement for eligible fitness spending. I was able to complete reimbursement paperwork online, in a few minutes, and did not need to contact the vendor for a receipt . I could verify by documenting credit card charges. The software was quick and easy to use and simplified the reimbursement process. Review Source Process Manager Used the software for: Less than 1 year ### "Easy to use!" September 17, 2018 5.0 I have had excellent customer service when dealing with ThrivePass's customer service team. It's greatly appreciated. Pros ThrivePass Benefits Suite is easy to navigate, they have a quick response time, and the customer service is excellent. Cons It would be nice to have more vendor options. Review Source DevOps Engineer Used the software for: Less than 1 year ### "Super easy portal to reimburse health and wellness expenses." December 20, 2018 5.0 Pros I have a monthly gym membership that uses up my monthly stipend. It was really easy to set up the monthly reimbursement. I only had to upload a screenshot of one month's gym payment. Cons It is difficult to come up with an improvement since I have not used other features besides the monthly gym membership reimbursement. Review Source Senior Account Executive Used the software for: Less than 1 year ### "Really easy to use, and quick reimbursements" August 7, 2020 5.0 Pros The reimbursement process is quick and the system is very easy to use. Cons Nothing, I think it's great! The organization of the tiles could be a bit better. Review Source Sr. Project Engineer Used the software for: 3-5 years ### "Always an easy smooth experience." September 19, 2023 5.0 Pros Easy use. lots of reimbursement options. Cons The mobile site is not the most user friendly. Review Source Contract Manager Used the software for: 1-3 years ### "2024 ThrivePass" February 26, 2024 5.0 Overall, I'm highly satisfied with the service. Pros I like the products offered and ease of reimbursement. Cons Overall, I'm highly satisfied with the service. Review Source Contract Lead Used the software for: 3-5 years ### "Great Product and Easy to Use" April 24, 2024 5.0 I have enjoyed my experience. I am very excited to continue using it. Pros The program is user friendly, support is quick and professional, and it has a lot of great options for reimbursements. Cons none. I have not had a bad experience at ALL. Review Source Sales Used the software for: 3-5 years ### "Horrible company" December 14, 2020 1.0 Horrible Pros Nothing....customer service is BAD.....shut my card off in mid December so I could not use MY funds to pay for eye exam, etc Cons Hard to deal with. Shut down all cards in mid December to switch over to a new system. Yes, Mid December, busiest time of the year to use funds YOU have contributed Switched from poor service Review Source Claims Technical Specialist Used the software for: 1-3 years ### "employee recognition program" April 8, 2024 5.0 Pros Ease of use and the variety of options to use. Cons I have no complaints. I think it's easy for all to use. Review Source Clinical Trial Management Associate Used the software for: Less than 1 year ### "Amazing Benefit" July 26, 2024 5.0 Pros It allows me to improve my work-life balance. Cons It would be amazing to spend more per month. Review Source People Operations Specialist Used the software for: 3-5 years ### "Thrivepass allows us to monetarily encourage our employees to live healthier lifestyles." May 3, 2018 5.0 Thrivepass provides an easy and administrative free way for Sovrn to offer a wellness stipend to employees for things like gym memberships, races, etc. It is easy for us to track what employees are using their stipend on and if employees don't register with Thrivepass we don't charged for them because they aren't using the software. Pros There are a lot of options and the system is capable of offering custom solutions and strategies for our business. Cons Thrivepass recently added an integration with ADP so I no longer have to submit files or manually update employees. This has been a big improvement! This used to be my biggest pain point with Thrivepass but with improvements it is now a non-issue! Review Source Sr. Payroll and Benefits Specialist Used the software for: 1-3 years ### "Program Vs Functionality " October 15, 2020 3.0 Pros It allows employees to purchase items they may not have done on their own if they were not given the stipend. Cons The functionality I have as an admin to term employees, on board, off onboard, run reports, see usage. Review Source Technical Support Specialist Technical Support Specialist Used the software for: Less than 1 year ### "Thrive pass is great" February 28, 2022 5.0 Pros Easy to use and their customer support is always fantastic too. Cons There are no cons that come to mind, maybe if there are extra options for reimbursements or custom ones that may be useful. Review Source Contracts and Grants Administrator Used the software for: 1-3 years ### "ThrivePass review" September 1, 2020 5.0 N/A Pros Thrivepass is offered by the University to employees. I used the credit towards a service. Cons Nothing that needs attention. This question does not apply to me. Review Source Idan M. B. manager Used the software for: 1-3 years ### "great " December 9, 2021 5.0 positive Pros very easy to use and i really love their customer service Cons nothing stood out - I would continue to use it Review Source Sales rep Used the software for: 1-3 years ### "Customer service" December 22, 2020 5.0 It's been great! Pros \[SENSITIVE CONTENT HIDDEN\] from customer service reached out because my receipt from a local vendor wasn't complete. I was able to explain to her that its a local muni that might not be the best with their equipment set up and I was able to get my refund. I appreciated that she understood and sent the payment right away. Very professional! Cons It should allow you to use the same vendor every month more easily Review Source Digital Care Consultant Used the software for: 3-5 years ### "Great Customer Service" October 15, 2020 5.0 I have always had good experiences with ThrivePass. Your customer service is amazing! Pros The software is easy to navigate and you always hear back from a customer service representative within 24 hours. Cons I like everything about the software. I can not say anything wrong about it. Review Source Pharmacist Used the software for: 1-3 years ### "Thrive Pass" February 14, 2022 5.0 Easy to use. Pros User friendly and easy to understand. My payment was received on the next pay period. Great service. Cons No issues with this product. Continue to communicate on how to use and take advantage of the benefit. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.