# Page 2 | Regroup Mass Notification Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Regroup Mass Notification the right Safety Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews

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Regroup Mass Notification

4.5 (68)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Regroup Mass Notification

## Showing most helpful reviews

Showing 26-50 of 68 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JE

Joseph E.  
Business Analyst II  
Government Administration  
Used the software for: 2+ years

### "Regroup Mass Notification"

August 2, 2024

5.0

At this time, I would not go with another product.

Pros

Easy to use, configure, great support staff.

Cons

I do not have any issues to complain about.

Review Source

Response from Regroup Mass Notification

October 4, 2024

Thank you for your positive feedback! We’re thrilled to hear that you find Regroup Mass Notification easy to use and configure, and that our support staff has met your expectations. our continued satisfaction is our top priority, and we’re here to support you whenever you need us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us at support@regroup.com. Thank you for your continued trust in Regroup Mass Notification.

AL

Adam L.  
Asst. Dir. Campus Safety  
Higher Education  
Used the software for: 2+ years

### "Rapid response "

July 19, 2024

5.0

Regroup has been great tool to quickly and easily reach out to our customers for safety needs.

Pros

The ability to quickly reach our customers

Cons

Some settings are not intuitive making mistakes possible.

Review Source

Response from Regroup Mass Notification

October 4, 2024

Thank you for your valuable feedback! We're delighted to hear that Regroup has been a reliable tool for quickly reaching out to your customers for safety needs. We understand your concern regarding the possibility of occasional mistakes, and we’re always working to improve the platform's user-friendliness and error-prevention measures. We’d be happy to provide additional training or resources to help minimize these instances. Should you have any further questions or need additional support, please don’t hesitate to reach out to us at support@regroup.com. We’re here to ensure you have the best possible experience with our platform.

AM

Alissa M.  
Technology Operations Facilitator  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to deploy, web based! "

June 25, 2021

4.0

We needed a mass notification software and chose Regroup for its user friendliness and web based platform. We are happy with the product and training is a snap. No frills, just the necessities. We love the ability to record a message, and we really love the URL feature which allows the recipient to read a text message on their phone and after 160 characters , provides a custom URL. The recipient can read the message in its entirety on the web. Very easy to implement. Very friendly tech and sales staff.

Pros

The software is web-based. No more VPN!

Cons

Emails can often be rejected as spam; default voice cannot be changed or slowed down.

Review Source

PZ

Paul Z.  
C.O.O.  
Hospital & Health Care  
Used the software for: 1-2 years

### "Regroup is Great"

November 22, 2021

5.0

It is great to have this Software, we love it.

Pros

Regroup has helped us with making sure that we are prepared to share information in the case of an emergency. We also use the software for weekly communication with all of our staff. Regroup has changed the way we communicate.

Cons

None at this time, I feel that this software has improved our communication.

Review Source

MG

Michael G.  
Director-Emergency Management  
Government Administration  
Used the software for: 2+ years

### "Satisfaction is the goal for Regroup"

November 18, 2022

5.0

we have been pleased and the various social media sites that messages can be sent to was better than the prior system.

Pros

It's fairly easy to use and create groups for the various needs of our organization.

Cons

On the mobile app it gets difficult to scroll backwards in the text box to make additions or deletions as a message is created, I guess templates would make it easier.

Alternatives considered

[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)

Reason for choosing Regroup Mass Notification

the company sales representative gave a very comprehensive overview during the demo.

Review Source

BH

Barb H.  
Administrative Assistant II  
Higher Education  
Used the software for: 2+ years

### "Regroup Review - Great Product"

July 25, 2022

5.0

Our Customer Success Manager - \[SENSITIVE CONTENT\] was great! I am an administrative assistant with the duty of helping set up version 2.0. I couldn't have done it without him. He put up with all of my calls and questions (and I had a lot of them) :) We are probably not using Regroup to it's full potential.

Pros

The ability to assign different roles to different Admins so they can manage the messages that are important to them. I really like the upgrades were made in 2.0 to make sending messages quick and effortless. Being able to have a group of groups in channels makes setting up the admin authority over multiple groups and sending messages to multiple groups. I have to admit, after working with groups, it took awhile to adjust to channels, but once you "get it" you will be happy.

Cons

We have a few unique situations; we upload a few different files with different data in each. Our IT department is working with Regroup on a solution so that multiple files can be uploaded without updating or changing data in other groups.

Review Source

Response from Regroup Mass Notification

December 23, 2022

Hi, Barb. We haven't heard from you in a while and wanted to check-in. Are you still enjoying our services? Would you mind providing more information? Please, reach out to us at safe@regroup.com to get to know more about your case.

Melodie M.  
Data and Content Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Regroup helps keep our staff safe"

November 22, 2021

5.0

In addition to using Regroup to alert staff when there is an incident requiring the use of safety protocols, we use Regroup as a way for our staff to alert their teams when they are going out and returning from the field. This is a very helpful, especially when staff are not returning to the office after being in the field.

Pros

Regroup is easy to access, and a quick and easy way to alert staff when an incident is happening and to use safety protocols to enter or leave the building.

Cons

The fact that new users have to create an account on the computer before being able to log into the mobile app, it would be more convenient to be able to do it all from the mobile app.

Review Source

AA

Ann A.  
Director of Communications  
Education Management  
Used the software for: 2+ years

### "Easy to use"

August 14, 2019

3.0

Pros

Intuitive interface and message analytics; able to access and export data. Our enterprise team was able to automate daily updates to contact lists.

Cons

Speed/dependability has been an issue; messages don't always get through in a timely fashion. Have experienced recurring glitches (failures) in attempting to schedule messages in advance. Had to pay extra for mobile functionality.

Review Source

Response from Regroup Mass Notification

August 19, 2019

We're sorry to hear about these concerns over past performance, we would love to evaluate if these are issues you're still experiencing. Please email success@regroup.com to schedule an appointment with a Customer Success Representative. We have issued continuous upgrades to maintain industry leading throughput, and have recently released additional Post Methods in the Scheduled Posts function, to include Recorded Voice Audio. We hope you will allow us to reshape your expectations of Regroup Customer Service.

BD

Brooke D.  
Imaging Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Communication Tool"

April 28, 2022

5.0

Pros

This product is super easy to use! You can use it via app on your smart devices or via computer. You can schedule messages to go out to your groups at certain times. Everyone gets added to the system during orientation and then as managers, we can make smaller groups for our departments. Need a shift covered fast? Send out a Regroup message to reach everyone in your department. You can select phone call, text, or email or any combination of the 3.

Cons

Message size is limited to 160 characters per text. If it is longer that that, the group will get a link to the post. Sometimes I need just a couple more letters!

Review Source

Response from Regroup Mass Notification

December 23, 2022

Hi, Brooke. Are you still working with our product? If so, is there anything more that we can implement to improve? We would be happy to learn about any specific issues or feedback that you have. Please reach out to us at safe@regroup.com to get in contact with you. Thanks for rating us!

mT

marc T.  
Senior Director for Safety and Security  
Hospital & Health Care  
Used the software for: 2+ years

### "Pros and Cons "

June 11, 2019

2.0

Very powerful tool that requires ease of use by the end user. The website application has many places that can cause errors. Once a message is being constructed you cannot go back and amend

Pros

Not much - Templates only recently became alphabetized.

Cons

End users can not modify their account so they do not receive alerts during overnight hours when they're not working. Because of that many opt out entirely except for the email notification. That defeats the SMS/Text messaging needed. Several times, emergency alerts sat in a queue and were delayed in being sent. Templates only recently became alphabetized. Once a message is sent the user should be able to take the original message, update the info and resend to the same recipients providing a time correct status for users who review messages after the fact. .

Review Source

Response from Regroup Mass Notification

July 8, 2019

Hi Marc, thanks for leaving a review. We're happy to tell you that our next version of Regroup, which is expected to be released in September 2019, will resolve many of the complaints you mentioned above. Recipients will be able to set quiet hours for non-emergency notifications, and we're adding more abilities for sorting and categorizing templates. In addition, we're really enhancing the capabilities you'll have to append updates to original messages and organize replies from recipients all on one easier-to-use interface area. We are confident you're going to love the new updates!

MR

Marian R.  
Assoc. Vice President, Student Life  
Education Management  
Used the software for: 1-2 years

### "Lifesaver"

January 20, 2020

5.0

We use regroup to communicate with our faculty, staff, and students. We use it for emergencies as well as for letting our campus community know about events, changes in plans. It's been a life saver.

Pros

For our needs, Regroup knocks it out of the park. We're able to schedule messages to go out at a certain day/time in the future, people can remove themselves from the groups as needed, the delivery time is almost immediate when sent, the system is crazy easy to use - for both managing groups and members to sending messages.

Cons

Once issue I had was sending a weather alert phone call and I didn't realize I had to change the "sent from" number. Since I was the user the system delivered the message from my number. I received about 60 text messages and 30 calls in return. I didn't make that mistake again!

Reason for choosing Regroup Mass Notification

It was just the best of all the products we looked at.

Review Source

KT

Kyne T.  
Functional Analyst  
Higher Education  
Used the software for: 1-2 years

### "Regroup -- Useful for mass communication"

March 17, 2021

4.0

Check if your institution needs mail merge right away. From my recollection- the mail merge (importing custom fields within a csv) did not exist when we were using it.

Pros

The ability to manually upload groups that you can pull from datasets. Prepopulating groups allows for quick emergency notification generation. The texting and opt out ability for students is pretty painless. Configuring users for admin level access easy and quick. Training is easy and quick. Support is there. The texting add on /texting carrier is pretty painless to use. There doesn't seem to be an issue using them as a texting aggregate. Best cost from others at the moment, both in text and user count.

Cons

Groups can be overwritten by anyone with admin level access. Count of members in the group reflect existing contact information/contact information doesn't always accurately reflect the manual load. Shared opt out-- if individuals belong to multiple bodies using regroup, opting out of one opts out of the entire regroup platform. Support is not very effective -- long response times. Inability to understand higher level technical questions (importing custom fields). The largest drawback is the inability to mail merge, which cripples the software for customization. There supposedly an update that was scheduled to include this feature, but we had to migrate to a different mass communication system for mail merge.

Alternatives considered

[Class for Web](https://www.capterra.com/p/141222/Blackboard-Collaborate/)

Reason for choosing Regroup Mass Notification

The price per use cost was too attractive to pass up.

Review Source

KB

Kendall B.  
Database Administrator  
Higher Education  
Used the software for: 2+ years

### "Simple and easy to use notification system"

March 17, 2021

5.0

We are able to send out immediate notifications regarding school closings, active shooter warnings, weather related notifications, and much more. We recommend this software to anyone looking for an all-in-one notification system. The Regroup mass notification system was one of the least expensive solutions and one of the easiest to use and manage.

Pros

The interface is so easy to use that we were able to delegate some of the setup for this product to some of our tier 1 help desk analysts. We were glad to find advanced features which were included with the software, these allowed us to use a third party software via an API. This comes in handy if you need to integrate the Regroup mass notification software into other systems with little to no effort. Also the price point in comparison to other companies which we looked at was competitive.

Cons

We were unable to find video tutorials which would have been useful in either basic or advanced setup of the product. We managed to figure out what we needed for our particular scenario but it would have been a lot less time consuming to have been able to follow a vendor-provided how-to video.

Review Source

VR

Verified Reviewer  
Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Great for sending mass notifications. "

March 15, 2021

5.0

This is a great service and we're glad to be using it.

Pros

Very easy to use and configure. We use this daily to ssend out mass notifications and never have any issues.

Cons

There is not much to complain about. I wish there was a dark theme but that is not an issue.

Review Source

VH

Victor H.  
Information Systems Support Specialist  
Higher Education  
Used the software for: 2+ years

### "Notify your users fast, simple and easy."

March 23, 2021

5.0

We are able to mass send students information in moments time where seconds matter. We are able to make sure our students are safe and secure with this. From weather alerts to active shooter.

Pros

Regroup has an easy to use user interface. The dashboard has everything on it, even summary of reports. Admins can send notifications from any browser or the mobile app. You have the ability to send to email, text, call, and app in an instant. Just click on New post select a premade template and post. Pretty simple. There are ways to have ready to go customized templates and posts. Reports have charts right on the page to show use and how many received. Setup and installation was easy and anyone could use the software it doesn't take an IT guy to use. Support is also great.

Cons

We haven't had any issues with the system so far. It is fully capable of doing anything we need. There aren't really any downsides, the product is good.

Reason for choosing Regroup Mass Notification

It looked simple to use and was cost effective. It was just a great fit especially for education.

Review Source

JT

John T.  
IT  
Architecture & Planning  
Used the software for: 1-2 years

### "Mass notifications made easy"

March 15, 2021

5.0

Overall an excellent and fluid experience, requiring very little training and providing very great and comprehensive services. In terms of a mass notification service, I find this incredibly easy and worth it.

Pros

Regroup makes adding users and removing users easy and comprehensive, as well as sending out mass notifications to groups or everyone being simple and quick while allowing a variety of methods such as email or text message. This service was incredibly important to us at the beginning of COVID and after our offices opened in 2021, allowing us to keep all of our members informed about the status of our offices and if there were any issues requiring users to be alert or wary if they were a part of certain offices.

Cons

The only issue I can see is that if you allow users to login to regroup on their own, they are able to disable notifications from any groups they are a part of, potentially causing them to miss out on some critical notifications. Once this can be changed per group(allowing users to remove themselves from some notification groups but not all, then I would find nothing wrong with this service whatsoever.

Review Source

VR

Verified Reviewer  
Systems Administrator  
Higher Education  
Used the software for: 2+ years

### "Mass Notifications Made Easy!"

March 15, 2021

5.0

The overall communication for all of our students and staff is much easier. It's much easier than just sending out email blasts, the text portion of this means a lot, it gives us the assurance that the communication is being delivered, received, and read in a timely manner.

Pros

The admin panel is simple and makes it easy to make changes, add groups, and even get an API configured in a matter of minutes.

Cons

The only challenges I have encountered was searching through the documentation, this may be an area to improve on, possibly even making video tutorials that would enhance the customer experience.

Review Source

BB

Ben B.  
Systems Engineer  
Higher Education  
Used the software for: 2+ years

### "Not exactly a polished product"

June 11, 2019

3.0

Mediocre, from an administration perspective. Decent, from a basic user's perspective.

Pros

API access, relatively sane CSV import options, decent set of core features.

Cons

Documentation is sparse for some of the more technical topics. API docs are not annotated with much useful information and cannot be considered complete. Some documentation is literally just a link to some other resource. All support, documentation, and tutorial materials are poorly branded or otherwise unprofessional. Some configuration options are named and described ambiguously, such that they may conflict with each other if their behavior was assumed solely from their names and "tooltips". There is no parity (but many discrepancies) between similar administrator features for networks, groups, and individuals.

Review Source

Response from Regroup Mass Notification

July 8, 2019

Hi Ben, thanks for your honest feedback. Earlier this year, we established a new Customer Success team that is currently ripping and replacing much of the older documentation to enable our customers to maximize their use of the system. We're also adding new tools including new tooltips and tutorials in the User Interface itself. If you come across something that's still awaiting an update and need a question answered, you can always reach us at success@regroup.com and we'll be happy to help.

CP

Chris P.  
Director of Economic Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great product and service!"

November 22, 2022

5.0

We use this product in emergency situations for office closures, bad weather, etc. It makes getting information to our 100 staff members simple and quick.

Pros

Instant notification to make calls, texts and emails easy to get critical information out to public. Customer support was/is top notch!

Cons

There is nothing not to like! Sending out messages is easy and takes only a couple minutes.

Review Source

Response from Regroup Mass Notification

December 22, 2022

Thanks for sharing your experience, Chris. If you have any additional insights, do not hesitate to reach out to us!

VR

Verified Reviewer  
Director, IT Enterprise Applications  
Higher Education  
Used the software for: 2+ years

### "Important tool that works as advertised"

February 5, 2020

4.0

We use regroup to notify our community of emergency situations, weather closures, etc. It has performed admirably thus far.

Pros

It fulfills a very specific necessary function.

Cons

The biggest difficulty with this software is socializing the community to the fact that text message alerts are 'fire-and-forget' and delivery isn't guaranteed. this isn't a fault of the software though.

Review Source

C.

C ..  
Chief of Staff  
Higher Education  
Used the software for: 2+ years

### "Regroup Mass Notification Review"

January 23, 2020

5.0

We use the system for emergencies 99% of the time. We have enjoyed the ability to set up groups to notify for various reasons. We have also enjoyed the capability of controlling the type of method(s) we will communicate with the persons in system.

Pros

This software is easy to use and does not require a technology expert to get a message out.

Cons

There is rarely a time we have had problems, however initially customer service was challenging. It has since been improved.

Reason for choosing Regroup Mass Notification

I appreciated the responsiveness of the team. I also enjoyed their willingness to address concerns I had regarding the needs of the university.

Review Source

AM

Allen M.  
IT Support Manager  
Higher Education  
Used the software for: 2+ years

### "Flexible"

February 5, 2020

5.0

Regroup Mass Notification has helped Mississippi College keep our current students, faculty and staff updated with emergency notifications in real-time.

Pros

The promises made at the beginning of our search process were fulfilled in implementation and through the continued updates- the API has provided the flexibility we need. The price point initially and ongoing is competitive.

Cons

Multiple ways to do things at multiple levels sometimes led to confusion. This has been resolved as the product has continued to be developed and refined.

Review Source

tB

tara B.  
admin asst III  
Education Management  
Used the software for: 1-2 years

### "Helpful but could use some changes."

June 11, 2019

4.0

Pretty useful. We have been able to connect with more students. We are looking at another program though that is more inclusive. it would include a student friendly app, wayfinding and some other features I am not aware of regroup having. We are seeing what the cost difference would be.

Pros

We have increased student involvement because they know about the events happening on campus.

Cons

when you save a template, it should save all your features including weather you wanted it to be a text message also. It automatically defaults back to just an email even though text message was marked in the original. Also, can you hyperlink in a text message? We have tried multiple times and we cannot get it to link.

Review Source

MO

Michael O.  
President and CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Quick Communication to Constituents"

October 13, 2020

4.0

Important information had been easily and quickly sent to residents, families and staff during this pandemic. I like the options of email, text and voice messages. All users and recipients have been satisficed.

Pros

East to post messages to constituents and immediately get out important information.

Cons

Not always easy to edit posts. when I cut and past a message the format many times needs to be adjusted-font size, spacing etc.. It is not always easy to format.

Review Source

MD

Michael D.  
Webmaster  
Education Management  
Used the software for: 2+ years

### "Good Choice"

June 11, 2019

4.0

If there is an emergency on one of our campuses, the system allows to effectively communicate with students and staff alerting them of the emergency.

Pros

The ease of setting up and sending out mass notifications

Cons

Email notifications can lag, depending on the volume

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Regroup Mass Notification

Cost and features

Review Source

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