# Regroup Mass Notification Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Regroup Mass Notification the right Emergency Notification solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166388/sotelo/reviews --- Regroup Mass Notification 4.5 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Regroup Mass Notification Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews CG Clint G Manager of FacilitiesEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The integration from our database system that lists our users (Students, Faculty, staff) to regroup is user friendly, You can create different messaging groups so you can customize who messaging goes to.“ July 29, 2024 MB Michael B Emergency Management CoordinatorGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “User management can sometimes be a challenge.“ July 19, 2024 Serena F Deputy DirectorPublic Safety, 201 - 500 employeesUsed the software for: 6-12 months. “We have been able to establish workflows that are efficient for our various teams using the system. “ January 30, 2026 BH Barb H Administrative Assistant II Higher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We are probably not using Regroup to it's full potential.“ July 25, 2022 GB Gladys B Office ManagerUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “I like that I am able to use the "draw on map" feature to select specific areas I need to send notifications too.“ July 24, 2024 BA Bobbie Jo A Web AdministratorUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “The BEST & MOST IMPORTANT thing we've had from Regroup is having \[sensitive content hidden\] as our rep!!!! If it weren't for him, his expertise, patience, promptness to respond, and kindness we would not have been able to keep Regroup. “ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Serena F. Deputy Director Public Safety Used the software for: 6-12 months ### "Fantastic System & Customer Support" January 30, 2026 5.0 As I stated above, we have had nothing but excellent customer support and there has never been a time that an email, chat, phone call has gone unanswered. Very appreciative of our Account Manager \[sensitive content hidden\], who has made this process so easy and has been patient as we work through each phase at a time. Pros Customer service/support! We have had an excellent implementation with our system, with constant, direct contact with our Account Manager. We have been able to establish workflows that are efficient for our various teams using the system. Also, the ease of the use of the system is great and the user experience has been excellent. Cons Nothing! No issues with the system. We have multiple departments using the system for various reasons and it has been a very smooth implementation for everyone. Switched from [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Needed something more updated and Code Red support was subpar. Review Source BJA Bobbie Jo A. Web Administrator Utilities Used the software for: 2+ years ### "Giving Vivek Haro kudos!!" October 18, 2024 4.0 The BEST & MOST IMPORTANT thing we've had from Regroup is having \[sensitive content hidden\] as our rep!!!! If it weren't for him, his expertise, patience, promptness to respond, and kindness we would not have been able to keep Regroup. It isn't the easiest to navigate at times. Pros My favorite is the ability to select areas on the maps for notifications. I like having the ability to contact bulk customers at once about notifications. Cons Regroup sorts and selects customers by name and/or address and we do everything according to account number. It's not easy for us to not sort or select by other means. Alternatives considered [OnBoard](https://www.capterra.com/p/179015/OnBoard-Board-Portal/) Reason for choosing Regroup Mass Notification Because of the price and also it had mapping. Review Source Response from Regroup Mass Notification October 28, 2024 Thank you for your positive feedback and for highlighting the support you received from Vivek and our team. We're thrilled to hear that our mapping capabilities and the ability to target specific areas for notifications have been helpful for your needs. We understand your concern about the sorting has already been resolved. MH Matthew H. Director of Networking & Systems Administration Education Management Used the software for: 6-12 months ### "Reveiw of Regroup Online Mass Notification" February 5, 2020 2.0 Pros Somewhat easy to use. Managed in the cloud. Cons We explicitly found cross data contamination. We are a community college and our local K-12 school system already was using Regroup for mass notification. When we uploaded our data and ran reports, we found incorrect data with our dual enrolled students (these are seniors taking a college class before graduating High School.) Regroup explained that because we had a record that had the same name as a record for the local school system, we were getting the wrong data. Apparently, Regroup did not have the proper digital security boundaries between our data and the K-12 data, meaning all records were being kept in the same database. Regroup then claimed they would work to correct that within the year. Unacceptable in this day and age of high Cyber Security threats. Alternatives considered [Alertus Unified Mass Notification](https://www.capterra.com/p/176122/Alertus-Desktop-Notification/) Review Source Response from Regroup Mass Notification February 18, 2020 Hello Matthew, We remember your particular issue and would like to provide some clarification. The issue you experienced was not due to any lack of digital security or boundaries, but it was due to how the K-12 account was linked with yours in the backend of our system and the expected resulting behavior for similar contact records. We have many Regroup clients with similar relationships and our system was designed to accommodate their requests for records to translate from one network to another as students graduate. In your case, a unique error occurred when your organization used the exact same identifiers as the K-12 school, but the issue was corrected quickly. Our team worked with your organization to diagnose and resolve the issue in full. If you are still experiencing any problems, our Customer Success team will be glad to help you further. NH Nat H. Church Business Administrator Religious Institutions Used the software for: 2+ years ### "Church Review" July 27, 2024 5.0 My overall experience has been good. When someone asks me for a recommendation, I mentioned Regroup, however, I also state it is expensive. I believe Regroup can corner the religious community if it could lower its cost or have a Signiant discount for churches. Pros The fact that it will take a single message and covert it to an email, text, and landline phone messages. The reports of noting delivery are also excellent. Cons The cost. We are now looking for another source. At the time we choose Regroup, it was the only service that met our requirement of communication across all three platforms (email, text, landline). There are not competitors that offer the same place at a lower cost. The base their price on the number of numbers versus the number of contacts. Reason for choosing Regroup Mass Notification Again, you supported sending a single alerts on all three platforms. Switched from [One Call Now](https://www.capterra.com/p/152597/One-Call-Now/) At the time their technology lagged behind Regroup. They are now competitive from a feature's perspective, and they have a better cost model, resulting in a lower cost for their services. We are actively looking to switch back to them if our renewal cost remains the same. Review Source Response from Regroup Mass Notification October 4, 2024 Thank you for your detailed feedback and for highlighting the advantages of Regroup Mass Notification, particularly our ability to send messages across multiple platforms and the effectiveness of our delivery reports. We’re glad to hear that your overall experience has been positive and that you find our service valuable. We understand your concerns about the cost and appreciate your suggestion regarding a potential discount for religious organizations. While we strive to provide comprehensive and competitive services, we also recognize the importance of affordability. We would be happy to discuss any available options or special programs that might suit your needs. If you have any further questions or would like to explore pricing options, please contact us directly at support@regroup.com. Your feedback is invaluable as we work to continually improve our offerings and support. CG Clint G. Manager of Facilities Education Management Used the software for: 2+ years ### "Post Secondary Facility" July 29, 2024 5.0 Regoup has been an excellent tool for us. it allows us to connect with the entire campus population through one medium in a timely manner is so important when dealing with any emergency. Pros Connecting with the entire campus population through one medium in a timely manner. The integration from our database system that lists our users (Students, Faculty, staff) to regroup is user friendly, You can create different messaging groups so you can customize who messaging goes to. Cons It would be great to be able to do an update of users every night without the manual upload. Maybe that exists? Alternatives considered [Alertus Unified Mass Notification](https://www.capterra.com/p/176122/Alertus-Desktop-Notification/) Reason for choosing Regroup Mass Notification The wide range of ways Regroup allows you to connect with users (Text, Email, Desktop, Social Channels) Review Source Response from Regroup Mass Notification October 4, 2024 Thank you for your insightful review and for sharing how Regroup has positively impacted your campus communication. We understand your concern about the need for more automated user updates. We do offer integration solutions that can help automate user data synchronization, which might address the manual upload process you mentioned. We’d be happy to explore these options with you and ensure you’re utilizing the most effective setup for your needs. Please feel free to contact us at support@regroup.com to discuss further or to arrange a consultation with your Customer Success Manager. We’re here to support you and make sure you get the most out of Regroup Mass Notification. DA David A. Vice President and CIO Education Management Used the software for: 2+ years ### "Regroup Mass Notification System" July 19, 2024 5.0 SMS messages are delivered quickly and the interface for creating messages is intuitive. Pros The interface (and integration with the Active Directory to identify groups) provides intuitive options for our Communications group to easily send notifications for urgent issues. Cons It seems our disabled users in the Active Directory are not automatically deleted from Regroup. We consistently have many more users in Regroup than in the AD and must periodically purge users manually. Switched from [QuickLaunch SSO](https://www.capterra.com/p/159998/QuickLaunch-SSO/) To establish near real-time messaging that QuickLaunch lacked. We're also saving on the cost and the interface is comparatively easier to manage. Review Source Response from Regroup Mass Notification October 4, 2024 Thank you for sharing your positive experience with Regroup, especially highlighting the intuitive interface and the integration with Active Directory. We understand that managing users manually can be time-consuming, and we're actively looking into ways to streamline user management, including automated solutions for purging inactive users. Your feedback helps us improve, and we’ll keep you informed as we work on enhancements.Should you have any further questions or need additional support, please don’t hesitate to reach out to us at support@regroup.com. We’re here to ensure you have the best possible experience with our platform. MS Mark S. Administrator Public Safety Used the software for: 6-12 months ### "The best out there" July 29, 2024 5.0 Regroup is a Great product with great support! Pros The ease of set up, the functions and ease of use are amazing! Cons We started with Regroup within the last year and have not had any major issues yet! Switched from [Doodle](https://www.capterra.com/p/142620/Doodle/) The was a Cost issue and we had function issues Review Source Response from Regroup Mass Notification October 4, 2024 Thank you for your fantastic review and for highlighting the ease of setup, functionality, and usability of Regroup. We’re thrilled to hear that you’ve had a positive experience since making the switch from Doodle and that our product and support have met your expectations. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@regroup.com. We’re here to ensure you continue to have the best experience with Regroup. MV Mark V. CIO Higher Education Used the software for: 2+ years ### "Regrouping the Students" November 18, 2022 5.0 Overall we'd had a great experience! We use the system for critical messaging, and have used it more than once to respond to weather events, campus risks, and other safety notifications to the community. It's easy to use, and easy to train staff to use. Pros The ease of use and ability to maintain multiple lists, templates, and messages to engage with our faculty, staff, and student community is excellent. The price point compared to similar services is excellent and the support beyond setup is exceptional. Cons The initial setup was tough, and it felt like the team was very much on their own trying to get imports set up to do the things we needed to do. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Regroup Mass Notification Price, features, functionality, and ease of use. We have a lot of turnover in our student services area - a simple to use software was important to us. Review Source Response from Regroup Mass Notification December 23, 2022 Hi, Mark! Thank you for taking the time to share your feedback. It means a lot to our team. We would love to know more about your experience. Would you be willing to provide more information? Please reach out to us at safe@regroup.com. VR Verified Reviewer Vice President Higher Education Used the software for: Less than 6 months ### "Finally, an effective an easy-to-use and manage emergency messaging system" February 5, 2020 5.0 We've spent the past few months implementing this solution and are now inviting users to update their profiles. Too soon to say for sure, but it is clearly an improvement from what we previously had. We are eager to finalize user profiles and schedule a test. Pros Integrates with our Active Directory for automated account creation. We lacked a good data source for personal email addresses and cell numbers, but after creating the accounts we're asking users to add this information to their profiles. Not finished yet, but it seems easy-peasy. Cons We struggled with some questions during the initial configuration, but slowly figured out the online resources available and the value they provide. Being on the East coast, we had to adapt to the West coast timing for scheduled meetings, but not a big deal. Switched from [Unifyed Mobile Digital Campus](https://www.capterra.com/p/170601/Mobile-Digital-Campus/) Unifyed became too costly for us to continue and the messaging was email-relay-based, meaning that it took hours to deliver. Regroup is a true emergency messaging system and messages arrive within a few moments. Review Source MB Michael B. Emergency Management Coordinator Government Administration Used the software for: 2+ years ### "Regroup gives us just what we need" July 19, 2024 5.0 We have had an extremely positive experience with Regroup. Besides the software and hardware giving us exactly what we need, the customer service has been top notch. We frequently communicate with out representative. When there is a staffing change they proactively reach out to ensure we know who the new contact is. Pros The ability to highly customize contact groups makes the platform extremely versatile. The system is extremely easy to use. Messages can be sent out quickly in emergency situations from a computer, phone, or tablet. Excellent customer service ensures we always have a real person to call if there are issues or questions. Cons User management can sometimes be a challenge. Trying to upload large groups through CSV files takes some work to understand. Managing user profiles within groups and within the system as a whole can sometime get confusing as well. Review Source Response from Regroup Mass Notification October 4, 2024 We truly appreciate your thoughtful feedback and are thrilled to hear that Regroup’s versatility and ease of use are meeting your needs. We acknowledge the challenges in managing user profiles and the complexity of certain features, particularly for new users. To address this, we are continuously working to enhance our onboarding experience and provide more resources for user management.Should you have any further questions or need additional support, please don’t hesitate to reach out to us at support@regroup.com. We’re here to ensure you have the best possible experience with our platform. DL David L. System Admin Education Management Used the software for: 2+ years ### "Does the job but" February 5, 2020 4.0 Overall, it was a pleasant experience. Again, the main function works well and the reporting is an excellent feature especially when tracking problems. Pros It performs the main function really well. It sends and reports on sms messages well. Cons Regroup has other features that they advertise but we have yet to see them work for us. Review Source Response from Regroup Mass Notification February 17, 2020 Hi David, we appreciate you leaving us an honest review. We would be happy to learn about any specific issues you're having so we can help you work those out. Please reach out to our Customer Success team at success@regroup.com with details. SD Stanley D. Manager - Remote Client Support Information Technology and Services Used the software for: 1-2 years ### "Great Product!" May 5, 2021 4.0 Pros Ease of use! Great Support that are available whenever needed. Cons Slow to make updates to features. There are a few features that we have been waiting on since signing up and they have been slow to make these updates. Switched from [Blackberry AtHoc](https://www.capterra.com/p/13287/AtHoc-IWS-Suite/) Did not have needed features. Review Source DT Donald T. Chief Clinical Officer Hospital & Health Care Used the software for: 2+ years ### "Versatile" January 20, 2020 5.0 Used for Mass notification for Emergencies, disasters. Used by individual departments to notify/alert only their department. Pros Ability to break users down into small (department) groups and assign each group a manager. Makes it easy for departments to use the software. Makes management of users less of a burden on the administrator. Usage went up 1000% from our previous software. Cons Nothing so far and we've been on this software for almost three years. Reason for choosing Regroup Mass Notification Capabilities. Review Source JG Jeff G. IT Manager Wholesale Used the software for: 2+ years ### "Regroup is a pleasure to work with" August 8, 2019 5.0 Pros Regroup is simple to set up and maintain, and it works without fail. We have used Regroup to notify employees of office closures due to weather (including during Hurricane Harvey), and it has worked for us marvelously. When we need to get hold of them, they are available very quickly, but we rarely need to reach out. We have been extremely pleased with our relationship with Regroup. Cons Can't think of anything, really. It just works. Review Source RH REVOYCA H. Inventory control Supervisor Warehousing Used the software for: 1-2 years ### "Well designed " February 7, 2020 3.0 Pros Helps communicate important news in a timely fashion. Mass communication aspect. Cons None. This program is great for large warehouses. Review Source MJG Mary JO G. Emergency Manager Government Administration Used the software for: 2+ years ### "Love Re-Group" February 5, 2020 5.0 Re-group has been a life saver for our county. Sending out emergency messages -made easy !!! Pros It is user friendly- you can pre plan prepare messages - Good Support services, one annual fee, no additional fee per message Cons Hard to get people to sign up- not hard just a slow process Review Source NG Nicole G. Communications Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great!" June 11, 2019 5.0 Great experience so far. We use it weekly for updates and quick notifications. Pros Easy to use! Not really any problems with it. It does everything we need for it! Cons Not many cons, just would like to customize the text a little more. Like, put line spaces between sentences. Reason for choosing Regroup Mass Notification Structure and pricing Review Source PO Patrick O. Aerospace Director Aviation & Aerospace Used the software for: 6-12 months ### "Great Communication Tool, Easy to Use" February 5, 2020 5.0 Regroup has helped our team and student communication. It adds convenience for students, staff and faculty. Pros Regroup has fit in nicely as our communication tool for student updates, especially about location-based events or course-impacting quick notifications. Cons I have no complaints. This is the first tool of this type that I have used. It functions well and is intuitive enough to pick up on using. Review Source JC Jodi C. Support Specialist Public Relations and Communications Used the software for: 6-12 months ### "Quality Mass Communication" August 8, 2019 5.0 I do not use this feature personally. My Bosses do. I feel confident with knowing they have it. Pros The ability to use in the event of emergency contact via text & email both. Cons NA Because I have not found anything to date. Reason for choosing Regroup Mass Notification My employer did at CareerSource NEFL. Review Source dT deborah T. Web Admin Education Management Used the software for: 2+ years ### "Emergency Notication" June 11, 2019 5.0 has worked for our college very well in emergencies and none emergencies Pros you can login from anywhere and send message Cons when you remove list it still keeps them Reason for choosing Regroup Mass Notification how fast it delivers message Review Source RD REBECCA D. RN Hospital & Health Care Used the software for: 6-12 months ### "REGROUP NOTIFICATION REVIEW" February 5, 2020 5.0 Pros ease of use. convenient. notify everyone at once Cons I LIKE EVERYTHING ABOUT IT AND HAVE NO CONS Review Source LT Laura T. FISS Higher Education Used the software for: 6-12 months ### "Relatively easy to use" February 5, 2020 5.0 I post message to a large group of employees. I inherited using the program, past associations used it, seems to work well for what we need. Pros \-Relatively easy to use -seems to send messages quickly Cons When I go to post an email to a group somehow the windwo it defaults to Dashboard which throws me off. I would prefer it to default open to POSTS tab. Maybe this is something I could change, unsure. Review Source RB Rick B. Plant Manager Chemicals Used the software for: Less than 6 months ### "Solid Product for Quick Communication" February 5, 2020 4.0 Pros I like the customization ability to send either email, text or both at the same time. This ability to quickly deliver updates to my team during crisis communication scenarios saves time and efficiency for sure. Cons Nothing at this point. Major step forward from our last communication package. Review Source GB Gladys B. Office Manager Utilities Used the software for: 2+ years ### "Regroup Mass Notification System" July 24, 2024 4.0 Excellent. It is easy to use and what we have questions about we get a timely response from our Customer Success Manager, Jeronimo Balzo, he is excellent to work with. Pros I like that I am able to use the "draw on map" feature to select specific areas I need to send notifications too. I like that I have three options on communication with customers, to be able to call, text and email them has proven to be very useful. Cons I have no complaints about the system. It works great for what we need it for and even when approached by other companies we remain with Regroup. Review Source Response from Regroup Mass Notification October 4, 2024 Thanks for sharing your positive experience with Regroup. We’re also pleased to know that you’re satisfied with the system and feature's performance and our customer support. Should you have any further questions or need additional support, please don’t hesitate to reach out to us at support@regroup.com. We’re here to ensure you have the best possible experience with our platform. AF Alexander F. Operations Chief Government Administration Used the software for: 2+ years ### "A solid tool for information distribution " July 29, 2024 4.0 Pros The platform is straightforward, and building subscriber groups was simple Cons It is light on customizability and customer service is slow to respond and rarely has the answer on the first call. Review Source Response from Regroup Mass Notification October 4, 2024 We’re glad to hear that you find the platform straightforward and easy to use for building subscriber groups. We understand your concerns regarding customization and the response time of our customer service. We are continuously working to enhance our platform's flexibility and improve our support services. To address these issues, we encourage you to reach out to our Customer Success Manager, who can assist with specific customization needs and provide additional support. Please contact us directly at support@regroup.com for any immediate concerns or to discuss your needs further. Your feedback is invaluable as we strive to improve and ensure you have the best experience with our platform Talk to a Capterra advisor for free and get results within 15 minutes.