Who Uses This Software?

RhinoFit Gym Management Software offers gyms and fitness facilities a simple management solution to track billing, check-ins, reporting, and class schedules.


Average Ratings

194 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $57.00/month
    See pricing details
  • Pricing Details
    Ask about our GMS partnership discount!
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RhinoFit
  • www.rhinofit.ca
  • Founded 2013
  • United States

About RhinoFit

RhinoFit is a powerful and easy to use gym management software designed for all types of gyms, boot-camps, and fitness studios. Gyms can now streamline operations without paying the big price tag of the large software providers. Our system offers scheduling, 24-hour gym access, member check-ins, workout benchmarks, reporting, and more.


RhinoFit Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management

RhinoFit Reviews Recently Reviewed!


Much better than MindBody for Martial Arts Schools

Jan 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: RhinoFit offers an array of features that make it easy to run a martial arts school. It is intuitive and easy to use. It is reasonably priced.

Cons: RhinoFit does not offer a branded app.

Overall: We're a school of traditional Japanese karate in Alexandria, VA and had used MindBody (MB) for five years before switching to RhinoFit in January 2017. We left MB because for two reasons. First, their monthly software and app fees (exclusive of credit card processing fees) to us increased from $ to $, yet in five years they did nothing to enhance the software features for martial arts clients. Second, as MB is extremely difficult to navigate, even experienced clients (like us) must call technical support weekly to receive guidance on how to utilize the software. Although through September 2016, waiting times for tech support were no longer than 12 or 15 minutes, thereafter, waiting times increased to between 30 and 90 minutes. Of course, we couldn't run our business under such conditions. So, we did a lot of research and concluded that RhinoFit would be best for us. After several weeks our conclusions are: (1) RhinoFit offers the powerful reporting capacity that we required, as well as WOD and other features that make running a martial arts business easier. (2) The transition to RhinoFit has been easy. We paid a $ fee for them to upload spreadsheets that we downloaded from MB. We had to manually input our students contracts and payment data, but RhinoFit does not lose points on this because we have found no software vendor that offers this service. (3) Our monthly fees to RhinoFit are less than 10 percent of what we used to pay MB. (4) Best of all, in these first weeks of using RhinoFit, there have been plenty of times when we didn't know how to use the software. After five years with MB, our natural inclination was to call tech support. However, we have found that we are able to figure out how to use RhinoFit on our own because its software is intuitive! (5) When we can't figure things out on our own and need to call RhinoFit, they pick up the phone after two or three rings between 9:00am and 5:00pm EST. No more waiting for a half hour, an hour or longer. In sum, in terms of ease of use, features and cost, we find it extremely hard to imagine any martial arts school choosing MB over RhinoFit. It's truly a no-brainer. Best of luck!

Recommendations to other buyers: Martial arts schools should give RhinoFit a serious look because it is powerful and offers great value.

RhinoFit 2.0

Oct 14, 2016
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Cons: To complicated. To many tabs make day to day operations easier.

Overall: I thought 1.0 was way easier to navigate. Sure it looks nice and yes technology needs to keep moving ahead . However I feel like the usability got to complicated. Simple is better in my eyes. As an affiliate owner I now dread having to use the system. Where as the original I though was easy to guide through. I also feel that the customer service has really gone down hill. When there is a problem the responses are not super helpful. Also when the transition happened with 2.0 I believe that there should have been better communication. Sadly I am finding myself looking into different gym management software.

Recommendations to other buyers: Go back to 1.0 or at least be willing to help your cutormers who have questions with the new software.

Vendor Response

by RhinoFit on December 16, 2016

Hello Katie,

Thank you for your feedback and continued relationship with RhinoFit.

Please let us know if you are still having issues navigating RhinoFit 2.0. If you would like, we can also do an orientation of the new system with you.

Let me know if you have any questions or issues that I can help resolve for you.

1 (866)-858-0304

Thanks!
Elizabeth T.
Team RhinoFit

i enjoy using rhinofit for my gym software

May 23, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: i really like the ability to control payments and memberships. It is also easy to access the whole system.

Cons: I don't have a crossfit gym, I own a powerlifting/strongman. so the wod style system and gym classes are not usefull to me. also it would be nice if rhinofit sold barcode scanners and key barcodes for memberships instead of me shopping third party

Vendor Response

by RhinoFit on August 04, 2017

Thank you for your review on our strongman gym software. We thank you for being a loyal customer for years, and are happy that you enjoy using the software. We are constantly updating our software to accommodate different types of gyms and their needs. Our WOD system may be used as an announcement system if you don't offer "work out of the day". This announcement feature is useful for gyms that want to offer some static communication to gym attendees. We currently do not offer hardware such as barcode scanners but we do have a partner that offers our client's discounts on scanners and barcodes. To find out more information on our partner programs please visit www.rhinofit.ca/partners

Has been pretty good. If there is a problem, the answer is usually 1 phone call away.

Jun 29, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

Cons: I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

Overall: It allowed us to get information about clients onto a data base. This gave us a way to track their attendance. Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer. Members like to see their progress.

Vendor Response

by RhinoFit on July 03, 2017

Thank you for taking the time to review our software and for the positive feedback about our customer service, easy payment processing, and reports. We also appreciate your feedback on how we could improve our software. Your feedback has been passed along to our development team, software updates are released every quarter. There are some settings that you may find useful within the software that may solve some of the issues you are having with your sign in kiosk as well as measurement/weight tracking. There are some automated sign in kiosk settings that may be adjusted for quicker check-in, and there are adjustments in "custom fields" as well as "assessment set up" that may be a solution for tracking measurements/weight. Please contact us at 866-858-0304 if you would like us to walk you through these options.

Could Be Better

Oct 24, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is inexpensive.

Cons: The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

Overall: Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out.

Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything.

I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet.

The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know.

I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Recommendations to other buyers: You have a platform with a lot of good data. I don't think it would be too much to allow for more flexibility to access the data and be more flexible in the creation of memberships, sending e-mails and tracking billing.

Good could be great

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

App integration

It helps us manage relatively well

Cons: I wish there was a feature to block off classes if they are not scheduled by a certain time.

I wish this app was integrated with Zapier for integration. It would be much eAsier for me to manage.

I wish that members where automatically active rather than having to go and change them from prospects to active this is really time consuming

Vendor Response

by RhinoFit on November 06, 2018

Hey Tontaleya, thanks for your review of RhinoFit! We're happy to hear the software helps manage your studio. We recently updated a feature that allows you to block off classes within a certain time frame. If you have any questions on how to access this, feel free to give us a call at 866-858-0304, thanks!

Finally someone got it right!

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Menus are clear and intuitive. There is a real sense of sticking to what matters and eschewing the fluff and things that go ding. Customization might not be as high as some other systems, but fewer weeds as well. When we were setting up our account, I had Jury Duty and programmed all of our membership offerings on the phone app in just a couple of hours. Responses via e-mail and phone support have been timely and helpful.

Cons: Some of the supporting videos and help database are not completely up to date yet. but like I said above my questions were answered promptly and correctly

Overall: In ten years as a gym owner, we have used every major brand of Client Management Software. This transition has by far been the easiest and cleanest. If you want to make it even easier, take them up on their ridiculously inexpensive setup fee and just send your old database over. RhinoFit so far is proving to be an excellent portal for our memberships and retail while simple and easy to manage for the staff. (We do not use the athlete performance tracking features, full disclosure, nothing bad just happy with our current)

Vendor Response

by RhinoFit on May 02, 2019

Hello Matthew,

Thank you for taking your time to review RhinoFit.

We are ecstatic that the software is meeting your business needs. We are continuously constructing new, useful information in our Knowledge Base. In addition, we have near-future plans to publish updated video tutorials.

Thanks again for your feedback and patronage!

Team RhinoFit

Run away, one of the worst mistakes we made and terrible support

Aug 26, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Not really anything

Cons: The list of issues is long , all I can say its not worth the trouble. CC data dumps, lost client data, uses some foreign country as default, imports get corrupted, clients side login unresponsive, calendars do not sync, they have bad support and little to no orientation, plus no support on set up , or in our situation they took the money didn't do the job we had to set all up after paying them. The interface on client side looks , feels and acts low tech and looks bad

Overall: Thought we were getting a nice backend here and it was nothing but alot of promise and no ability to deliver. From start charged us for a setup fee but never did it, then software is very buggy, adding symbols and digits on imported csv file formated in the way they suggest, They know it but do not address issue until its a mess. From there all down hill, payment information was lost many times, and they blamed the customer event thought we are able to show emails confirming account setup. These guys hear about pointing fingers at the customer instead of fixing issues. Calendars do not sync for you need to open up multiple to see what your gym doing, Trainers, group classes should all be able to see each other, App crashes as does web, and many clients unable to login, but again it was said by them our fault. even though Itunes and Play app stores report all the same issues we are seeing, and their 2.0 is a nice looking version that is just that , it is loaded with issues, so don't be sold on this . If Travis the original owner see this and how it was handled he would be highly disappointed. This really is Da Bomb as in bad

Recommendations to other buyers: Don't By Brian, John T or Paul's lies, they act like they care then wait for the email of blame they will send. Terrible company , really bad product,.

Vendor Response

by RhinoFit on December 16, 2016

Unfortunately, there were some issues between RhinoFit and this customer that we attempted to resolve to no avail. An orientation is recommended for every customer and it was declined in this case.
We did have to correct some of the account setup that was causing some issues. We do take responsibility for the features that were not working properly. We also upgraded since this client to RhinoFit 2.0 and have not had the issues described here.
We have an import feature and the CSV file has to be correctly formatted.
As for payments and information being lost, we are monitored and audited to be both NACHA and PCI compliant.
In this case, there were a lot of communication issues and everything the client had issues with were resolved.
In fact, we gave this client a 100% refund for all payments made to us.

Years of Great Service

Mar 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works. We've used RhinoFit for about 4 years now, and it works as it should, helps us keep our business running, and I love it.

Cons: Workout tracking is not really functional. I also wish our members could check in on their phone.

Overall: Put simply, it works. We never have problems with receiving payments, tracking members (who check in), and making sure the membership/payment aspects of our operations is working.

Vendor Response

by RhinoFit on March 11, 2019

Hi John, thank you for sharing your review of RhinoFit! We're pleased to hear how it has been able to assist your facility. If you have any questions about workouts and tracking feel free to email us! customerservice@rhinofit.ca

-Team RhinoFit

RhinoFit Review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of learning and use.

Pulling reports is also easy.

Cons: The email blasts could be improved. Under Rhinofit a lot of our database clients were not getting our email blasts and the explanation was that they were being blocked. We had to go to MailChimp for email blasts.

Vendor Response

by RhinoFit on November 06, 2018

Theresa, thanks for your review of RhinoFit! We're so glad RhinoFit has been easy for you to use and has simplified your gym management. We have an email system in RhinoFit but have the Mailchimp integration because of its capabilities. If you have any more questions about our email system feel free to send us an email at team@rhinofit.ca.

Great product!

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and it has a lot of great features. The dashboard is laid out neatly. Each member has a dashboard that's easy to understand.

Cons: Going back to recharge those who have a failed charged is confusing. The kiosk doesn't give me an accepted sign when people pay for drop ins. I would like to know for sure if a payment went through

Overall: The support staff is excellent. Every time I call for help I never get put on hold. The software is easy to use. And the cost is great!

Vendor Response

by RhinoFit on March 25, 2019

Thanks for your review of RhinoFit Teresa! We're happy to hear you're having a great experience with us.

Review

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is fine, it does what we need it to do.

Cons: Like virtually everything on earth, there is room for improvement. It I'm satisfied for the most part.

Overall: I have been a customer of RhinoFit for a very long time... probably one of the originals. I enjoyed watching the software develop over the years.

Vendor Response

by RhinoFit on November 06, 2018

Hi Alex, thanks for your great review of RhinoFit and for being a longtime client of ours! We're so happy the software has helped you manage your CrossFit gym. We have some new software integrations coming in the next few months we think you will enjoy, so stay tuned!

RhinoFit Dojo Necessity!

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is simple and easy to implement. Our dojo was able to convert and begin using the software within one business day. It was literally an overnight turnaround.

Cons: The software lacks an ad-hoc notification system. We would love to be able to flag students so that when they log in at the kiosk they are presented with a custom message that we have flagged them for. This single feature would make the RhinoFit software a total package!

Overall: RhinoFit software enables us to track student progressions, log WODs and manage overall attendnace of students and instructors. It has proven to be a valuable tool that we use for accounting, payroll and student retention.

Getting there!

Dec 13, 2016
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fairly intuitive to use from the management end, it is priced appropriately, and I like the customer support.

Cons: There are a few glitches that need to be worked out. The reports need a little work.

Overall: There are a few glitches, but it seems like you guys are working it out over time. I think it is much easier to use than other software from our end. I'd like to see some different reports available. For example, I'd like to see who has signed up for courses over the last 72 hours other than through new bills because my manager normally processes those. I'd like to be able to see which teachers are drawing the largest numbers of students or bringing in the most money. (I'd really like to see how much money each teacher pulls in per month.) My clients have complained that the user-interface on their side is not as user-friendly as they'd like and apparently on iPhones the schedule does not adapt to the window size. But overall I am happy with the purchase and will continue to use your service. It has been reliable in terms of the financial transactions and the staff has been friendly and helpful. Thanks!

Recommendations to other buyers: When you click on a class to do a drop-in I wish it would let you select the customer profile from the database rather than typing in a name so that it populated into their profile. There is no time when people are coming in the door to look up each profile individually to add a drop-in and then go back and add them into that specific class.

Vendor Response

by RhinoFit on December 14, 2016

Hey there Bianca!

We appreciate the feedback and your loyalty as a customer! To address some issues:
We have a report that shows "Attendance by class, time and day" this will let you measure the popularity/frequency of the instructors. We are planning on adding a Commission/Performance report for Staff members as well.
We are also working on getting more reports developed and continuously improving RhinoFIt!
For the class drop-ins, you should be using "Sign in Member" if the person is already in the database. When you start typing the name, it will search right away. Then, they will be recorded as attending the class just like you wish. Adding a drop-in is only for people that are not currently members or not currently in your database.
If you have any other questions, or want to go over any other requests, please feel free to give us a call at 1-866-858-0304 or email customerservice@rhinofit.ca.
Thanks!
Elizabeth T.
Team RhinoFit

Easy to use, very cost effective

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: RhinoFit automates all the basic processes, most importantly the auto billing of my clients and management of their memberships. It does that reliably and simply. And it is very cost effective with no per client fees.

Cons: One on one booking and advanced metrics reporting could use some beefing up or customization. There are a few features with little documentation that look like they could be really cool, but I don't understand how to implement.

G20 Fitness

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value for money paid is great. The cost per transaction is very competitive. Member management and customer relationship management is seamless

Cons: Customer service may need some additional training to fully solve issues

Overall: Most client interactions can be done through Rhino. Integration with Mailchimp is a big one

Vendor Response

by RhinoFit on November 06, 2018

Thanks for your great review of RhinoFit Gabe! We're happy you've seen the great value RhinoFit offers along with the many benefits the software includes.

Affordable Gym Mgmt

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Low Price, great basic functionnalities & reports easy to use

Cons: Heavy and laggy Interface, overall navigation heavy, many clicks

Overall: Helps run the gym smoothly. And at the end of the month, when you get your bill, you're glad you choose RhinoFit over ZenP or Wodify

Vendor Response

by RhinoFit on November 06, 2018

Dave, thanks for your review of RhinoFit! We're so happy we've been able to help you run your CrossFit gym. We're currently making some improvements for the new year we think you will enjoy, so stay tuned!

Great improvement over 2014 software

Nov 21, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Navigation menu is on point.

Cons: Calendar is still a pain- Clients can't use Andriod Ap, Mobile site is cumbersome.

Overall: First the Bad: Reservations page is awful on iOS (so is the calendar), but PC version is ok. Taking 3 clicks to get to shortcuts are still cumbersome (think getting to your roster)

Definitely improved over 2014 version and still a better buy over other gym management software. Customer support is great when you have questions.

Vendor Response

by RhinoFit on December 15, 2016

Hi Tara!

Thank you for your feedback!

I am sorry some of your users have been having issues with the iOs Calendar. I assure you it has been tested across all browsers, however we do recommend using Chrome for iOs, it tends to display much nicer.

I am happy to go over any other questions or concerns you may have. Let me know if you want me to call you, or you can give me a call at 1(866)858-0304.

Thanks!

Elizabeth Toon
Team RhinoFit

Needs work but it functions

Aug 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and price

Billing is useful

reports are good as well

Cons: -membership options are not flexible

-coupon codes don't end when they are supposed to

-asked a few times to have more graphic options for ranks...the only option is japanese and there are other arts

-need an option for billing people who sign in and not prepay (not new members)

-staff that better understands the software

-need to remove alumni students from who needs to get promoted for the month

Overall: It's good but it could be way better with simple changes

So far it's been great

Apr 26, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity and the support. I found the program relatively intuitive throughout the set up process (although I have been using similar software for 2 years). Anytime I've encountered an issue the RhinoFit support team is just one call away and they have been more then helpful in answering my questions.

Cons: The app. Sometimes it is very slow when my clients want to access their schedules.

Overall: MY experience has been great. I am a 1 man team at the current moment, and RhinoFit allows me to streamline a lot of the admin parts of my job so that I have more time and energy to do what I am good at, which is coaching! I would definitely recomend, and at the price point its set at it is a no brainer.

Vendor Response

by RhinoFit on May 02, 2019

Hello Andrew,

Thank you for your feedback!

We are happy that you are utilize RhinoFit to streamline the tedious admin work of running a business and

We are continuously testing and monitoring the app for issues and making improvements. We will look into the speed and make necessary adjustments. Let us know if it is causing your customers to be dissatisfied and we will do some specific troubleshooting.

Thanks again!

Team RhinoFit

Poor customer service

Mar 10, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: My experience with RhinoFit has not been pleasant. It started with not receiving attention on matters that I was facing. I would send emails and not receive responses. Email has always been the best form of communication for me but with RhinoFit service it was better to call to get a response. This made it very difficult for me since I work 8am - 5 pm mountain time and couldn't contact you all by phone after 3 pm my time. At times I would be told something would be taken care of but would have to follow up after not hearing back. Most recently I changed merchant services and it has been a nightmare. I was getting the run around and had to continuously follow up to find out the status of a very critical issue. I was told different every time I called. Actually, today I spoke to the manager who was to send me a form and once again I didn't receive anything. After mentioning that I was considering cancelling you would think there would have been a little more effort on customer service and it only got worst. Another thing, this survey would pop up every single time I logged in and that is pretty annoying. I would recommend changing that. I will let you know I am very passive and rarely complain but dealing with this most recent issue I have faced had really been a hassle and has left me very unhappy with your service. I wouldn't consider recommending your company to anyone. I hope someone that has an impact to make decisions and a difference reads this for the sake of your business.

Vendor Response

by RhinoFit on March 21, 2017

Hello Yvette,

I deeply regret and apologize that the situation made you feel that way. I am also surprised because I personally spent hours that week assisting with you switching to Bluepay. While we are integrated with BluePay, it is not a common processor for us.
Unfortunately, when BluePay changed their integration requirements they did not notify us. I spent several hours on the phone trying to get your issue resolved, but it was out of our control and I was not given the correct information without escalating the issue myself and waiting for a response.
In response to you cancelling, I offered you special pricing and offered to help with your issues, had I known what other issues you were facing, I would have certainly helped to resolve them.

LB Fitness was happy with RhinoFit for 3 years and we regret that you are switching.

Thank you for your feedback. Please let me know if you need any further assistance.

Elizabeth Toon
Team RhinoFit

Legend CrossFit, RhinoFIt

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. Constant upgrades with an understanding to the atmosphere for which the product is used.

Cons: Cant think of any negatives, everything I've had a problem with has been resolved in updates in software or an explanation of how to use it.

Overall: No problems since refunds have become possible through the Rhinofit platform.

Daily operations

Mar 25, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software has helped us monitor our clients activities, accept and record client payments, allow our clients to book their classes, monitor reports and all other general day to day operations for our business. The pricing is also a great point of difference from other similar software available on the market.

Cons: We have problems with client payments from time to time with odd reasons for failed payments and it can be a real pain to try and track down the source of the problem. Personalisation of the app so it is more recognisable for our clients with our branding on it would be an awesome option to have available.

Overall: Rhinofit has been great for us, we moved from a mobile gym service to adding our own gym space about 2 years ago and having this system monitor and track everything and allow our clients to book in has been a game changer for us.

Vendor Response

by RhinoFit on May 02, 2019

Hello Corey,

Thank you for your continued patronage.

Good news! We have a new feature being released that will let you Batch handle failed and outstanding bills. This feature will help with the issue you may have when there is any API issues with your payment gateway.

Also, we do some offer CSS customization when integrating your Calendar, Membership Store, and Products. Please email us at customerservice@rhinofit.ca to explore those options.

Thanks!
Team RhinoFit

Fails in every category outside of "ease of use"

Apr 24, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Cons: Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software.

Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form.

I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Overall: I realized not to trust them at their word.

Vendor Response

by RhinoFit on May 08, 2018

I am sorry that you feel this way about RhinoFit. As the site states once you process $2500 or more in payments for a given billing period, you will be billed $57 USD per month thereafter. RhinoFit provides the most competitive features for the price and provides free trial offers of the software but not the merchant credit card processing as this is a separate service that is offered as a convenience to our clients for integration with their new RhinoFit business software systems. Thank you.

Love Rhino

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is in one place. I am absolutely happy that I came across this software

Cons: I wish that even the non credit card payers still popped up daily so we can know without a doubt who's bills are due daily in on place

Overall: It definitely helped my new business "a gym" take off and put it all in one place

RhinoFit allowed us to focus on building and marketing our gym rather than the technology

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive and easy to setup. Easy to integrate with our web site. Seems to have features to support everything we can think up.

Cons: There are features that don't work the way I would have expected. Not saying they're the wrong way, but it takes some time and experimentation to get a solid handle on everything. That said, I wish I could create test accounts and delete them when I'm done. I mean REALLY delete them. Also, it would be nice to associate specific RhinoSign waivers with memberships. Also, I would love to handle membership contracts and waivers separately with RhinoSign.

Overall: Everything has been as advertised so far. It has exceeded my expectations, and I think we're still scratching the surface.

Vendor Response

by RhinoFit on March 08, 2019

Hi Ross, thanks for sharing your thoughts on RhinoFit! We're so happy to hear the software has enabled you to build up your gym and streamline operations. As far as any questions and concerns you might have, feel free to reach out and we would more than glad to help! :
customerservice@rhinofit.ca

-Team RhinoFit

RhinoFit 2.0 Review

Nov 02, 2016
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The software works and is mostly reliable. I am writing the review in order to see improvements with future updates. Overall the software is worth the money and the customer service is top notch. Here are my top items to fix:

-The Calendar View on the mobile site needs to show the entire time frame or allow you to cut it down. I don't need to see 2am. Also this could be arranged better with easier to see blocks of time.

- There is an error now after reloading and entering the password.

-The student tabs are hard to distinguish on the mobile site.

-The new email interface is small on both the traditional site and the mobile site.

- The mobile site calendar needs some enhancements to speed and rendering when adding students to attended.

- Student attending class portal should save the gym code and not require it again

Vendor Response

by RhinoFit on December 16, 2016

Hi Ryan!

Thank you for your feedback and your continued support.

Just so you know, You can change the hours the Calendar displays by going to Setup > Integration > Calendar> Change the hours the Calendar displays.

We have cleaned up the Calendar since this review. If you let you customers now to clear the cookies and cache and (if possible) use Google Chrome, the student Calendar will look a lot better. Especially if you remove the extra hours.

If you are experiencing any issues still, please let me know.

You can give me a call at 1-866-858-0304
or email at customerservice@rhinofit.ca

99 Barbell Product Review

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy platform to use

-check in process

Cons: -unable to generate receipts for things purchased thur "Orders"

-only able to make one wavier form active when there is different types of membership

-once payment has been stopped from ACH the account is no longer able to charge further payments when the member has already authorize bank to process payment

-key tag door entry

Overall: overall very easy and nice software to use.

RhinoFit Gym Software

Apr 22, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Many of the other programs I looked at were way to complicated for what a gym owner needs. Rhinofits ease of use is what drew me in and continues to work for me.

Cons: The credit card processing partnership takes a long time to get through compared to competitors such as square and the like. Makes it hard to budget for the future when you have no idea when your money is coming in.

Overall: Minus the negative experience with the long wait time to recieve your money, everything else as far as membership management and WOD and calendar management is what makes it great.

Vendor Response

by RhinoFit on May 01, 2019

Hello Robert,

Thank you for your feedback!

We are pleased to hear that you are having a good experience with the software.

If you are interested, please give us a call and we can help with the financial forecasting aspect in the software. There are some techniques we can suggest that will improve financial transparency and boost your success as a business owner.

Thank you for your support!

Team RhinoFit
customerservice@rhinofit.ca

ANIfit

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and in laptop and smartphones

Cons: Color interface would be better in other color than red even for customers and users

Overall: Best software in price and quality

Vendor Response

by RhinoFit on March 25, 2019

Hello Raul, thank you for leaving a review of RhinoFit and for using us for over a year now! We're happy to hear you have had a good experience with us. We're expecting some new updates in the next few months that will add some more customization we think you will like!

-Team RhinoFit

Works well for my studio's needs

Jul 26, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Multiple logins available for our instructors or renters. They are able to add and edit classes easily.

Cons: Wish the calendar view could be switched from monthly to daily or weekly. Example is Google calender.

Vendor Response

by RhinoFit on August 04, 2017

Thank you for your review of our RhinoFit member management software. We are happy to hear that are satisfied with our class features. We appreciate your feedback regarding the calendar functions, the view changes your looking for can be implemented. The calendar can be switched to day/week/month in two ways: on the front end calendar that your customers see, they can click on the top right to navigate through different calendar views; on the back end of the software, you can adjust the default calendar view and replace the iframe code you currently have. Please reach tech support if you need any assistance implementing any changes. Thank you for being a valued customer!

Brady's Review

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the software a lot. I only use it for sign in and for class sign up. It works very well for all of that plus my billing that I do.

Cons: No cons at this point. Once I get deeper into my gym usage I will be able to have more cons about the software.

Vendor Response

by RhinoFit on November 06, 2018

Brady, thanks so much for your review of RhinoFit! We're so happy RhinoFit has been able to simplify the class sign-up process and billing for your gym.

Great software

Dec 22, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it has been easy to set-up and the value for the features available has been great.

Cons: the recurring class entry is a little bit "clunky" - in that when you want to just change the date of the first class in the series -- the time changes so instead of being able to just change the date and save you have to also go in and update the start and/or end time of the class -- it would be nice if the times stayed the same by default

Overall: We just started using RhinoFit and I've been pleasantly surprised with the ease of set-up as well as the functionality available at a great price. The customer support has been great as well.

Recommendations to other buyers: I would also wish that the members would have a way to sign-up for classes in bulk - rather than having to sign-up for each class one at a time.

Vendor Response

by RhinoFit on December 22, 2016

Hello Elizabeth,

Thank you for your feedback!

I have added your requests to be reviewed and by our IT Development Team. We are dedicated to continuous improvement and have some great new features being worked on!

Have a great holiday!

Elizabeth
Team RhinoFit

I LOVE RHINO

Feb 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use,

Overall: I Love Rhinofit the system helps me manage my box fluidly and efficiently. It is also very cost effective, the monthly rate is cheap for what you get. Any time ive had a question the service has been quick to respond an help to solve any problems ive had.

Superb Gym Software

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use platform and the price is just amazing. They also recently added Door access entry which allows my business to run on its own.

Cons: I wish they could include a POS together with this software. This would allow me to just pay for one software fee than to pay for another software just to charge pos

Overall: super responsible customer service reps

RhinoFit

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The different options for reports and how to filter between them to look at members info.

Cons: The bill management feature is difficult at times because you have to manually delete and cancel old bills one at a time.

Vendor Response

by RhinoFit on February 22, 2019

Hi Rebecca, thanks for your review of RhinoFit! We'e glad you're enjoying using the software for your business.
-Team RhinoFit

Rhino 2018

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Offers a good variety of features.

Cons: Software is fine. Customer service is not stellar.

Overall: Customer service has slid noticeably since the early days 2008 ish.

Please make the Calendar easier to use

Jan 30, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The overall functionality for running this software platform helps me run my business, the reports are useful for tracking and projections.

Cons: 1. The Calendar is terrible. Once to create a class it appears on the given days but the button/icon/tab representing the class is so small your finger cannot select it easily or enlarge it.

2. The financial management of a client is also very difficult due to delays of several days between debits processing. Failed payments are also hard to dicifer unless you jump across to Ezi debit and clarify if the payment has been successful or not, again due to delays appearing in Rhinofit. Sometimes it will say pending it has intact been declined or processed and the customer knows before I do. This may be time differences in banks in the AUS and the platform in the USA?

3. I need to be able to create memberships using one email, as I have children who don't manage their membership their parents do, and one email address is no allowed for multiple members, meaning if siblings join only one gets the email.

4. In Communications I cannot see the group emails I have sent to customers, unless I send it to myself and they sometimes don't appear in the individual customers communication section either!

Overall: Over all it does manage our members well.

Vendor Response

by RhinoFit on January 31, 2019

Hi Claire, thanks for your feedback about RhinoFit! We're happy to hear the functionality of the software has helped our your gym! For your other concerns, reach us at: customerservice@rhinofit.ca and we can resolve these issues for you!
-Team RhinoFit

RhinoFit Review

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All in one gym software. Checkin, product sales, financial data.

Cons: I would love to be able to only enter a clients credit card one time. As it is, even if I put it in the payment profile, I still have to re enter it to capture sales and renewals. It would also be great for drop ins to login the same way members do. I'd also love for them to not have to click close two times after checking into their class. I also wish there was a way to prorate a membership in the software instead of doing the math manually and entering it as an added bill. When adding a family member to an account, it doesn't automatically bill for that person

Overall: Good customer service. Some aspects took some time to learn. Overall good experience.

Vendor Response

by RhinoFit on February 04, 2019

Thanks so much for your review of RhinoFit, JoeEtta! We're happy our software has been able to assist your facility
-Team RhinoFit

Switched from Zenplanner

Nov 17, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: I'd like a few more features that I've used on zenplanner like being able to group contacts by a tag- I have crossfit kids with my regular crossfitters and would like to be able to separate them to know my total number of just group 1 or group 2.

Overall: It's strait forward and simple to use. Keeps my billing simple and the couple times I've called to ask about something I got help very quickly. No problems and great staff/support.

Vendor Response

by RhinoFit on December 16, 2016

Matt,

Thank you for your feedback and continued support!

Elizabeth Toon
Team RhinoFit

Capterra loader

Really enjoying the use of this software. Best value for fitness software.

Jun 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to use and allows for easy access for my clients. The learning process was quite easy and didn't require intense training.

Cons: I really enjoy this software but wish I had the ability to customize with an app. To be able to use my own branding will make this software perfect.

Vendor Response

by RhinoFit on June 11, 2018

Thank You Marlow for your Four Star Review. We are happy that you find our system great for your business. We also appreciate your feedback on your branding needs. The Rhinofit Team 866-858-0304

Easy to Use

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple and does pretty much everything I need.

Cons: A few features I wish it had but they are nit picky.

Overall: It has been excellent!

Vendor Response

by RhinoFit on November 06, 2018

Hi Jason, thanks for your review of RhinoFit! We're so happy that we've been able to simplify the ease of use for your gym management. Stay tuned as we're working on some new features for the new year!

Works well for what we do.

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty easy to use, quite a few reports.

Cons: Would like to have a download feature to download my data. I currently have to customize some of the views and download using Excel format.

Overall: Has pretty nice reporting. Would be nice to have a report builder feature where I could put in my parameters and fields I want.

Pretty comprehensive but could use a few more trainer-friendly features.

Jun 19, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the calendar feature. Our company has A LOT of class offerings, and its really easy to see them all using the calendar feature.

Cons: I wish you could link the calendar to the WOD's so you didn't have to look up the WOD's separately. It would also be nice if there was a trainer-specific app that made it easier to check clients into classes right there at the start of the class.

Vendor Response

by RhinoFit on July 03, 2017

Thank you for taking the time to review our software and for the positive feedback about our versatile scheduling system. We also appreciate your feedback on how we could improve our software. Our WODs may be viewed in the calendar when you assign the WOD to a class (or group of classes). The WOD is also available to view (if assigned) in the athletes reservations. The new mobile app serves both staff and athletes depending on the log in credential. With your credentials, you should have access to our customizable sign-in kiosk feature that offers many check-in options including automatic class assignment (assigns to closest class available) and barcode scanning for the fastest check-in experience. You could place any internet based device such as a tablet or laptop with the sign-in kiosk feature logged in to create a self-check-in station. Please call us at 866-858-0304 for assistance setting up the WODs into your calendar or adjusting your sign-in kiosk settings.

Lashley Training Review

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, simple interface. Very effective for taking payments and controlling members.

Cons: There appointment for personal trainers can be difficult to use and is not very user friendly. Could be better

Vendor Response

by RhinoFit on May 02, 2019

Hello Ian,

Thank you for providing your feedback!

We are pleased to know you are happy with the software.

Don't forget to take advantage of our Referral Program! You will get $50 off monthly service when your referral signs up!

Team RhinoFit
customerservice@rhinotfit.ca

Great for my boxing gym

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price, great customer service, and very user friendly.

Cons: Not many features. Sometimes there are issues with the membership options and automated messages.

Overall: Keeps my business running smoothly, a necessity for my business.

Vendor Response

by RhinoFit on March 25, 2019

Hello Farhad, thanks for leaving your review of RhinoFit! Our team is happy to hear the software has been beneficial for your boxing gym. We're always here as you know with any concerns that come up. Be on the lookout for new updates in the coming months!

-Team RhinoFit

Feedback your request

Nov 09, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy to use and not over load with options that we don't use.

Cons: The app is lacking several features for our athletes to add addition workout information.

Overall: I would like to see more sure friend help section. Other then that i have no other comments are this time.

Vendor Response

by RhinoFit on December 16, 2016

Hi Brian,

Thank you for your feedback and continued support!

We are please to let you know, by early January, we are adding a searchable, smart Wiki Helpdesk! We are excited and have been working hard to perfect it.
It is designed to have help topics, tutorials, videos, etc. for not only you as the Gym Owner, but for Staff and Members as well.

In addition, we are working on completing our Universal tracking system that will allow more customized workout tracking templates. Currently, the athletes can track their workout results with the WOD (Workout of The Day) system. Once they attend a class, they click "Track WOD" from the Student Website or the Mobile App and they can type in their progress for you to see in your RhinoFit.

Let me know if there are any other questions you have.

(866)858-0304
customerservice@rhinofit.ca

Thanks!
Elizabeth Toon
Team RhinoFit

RhinoFit rocks!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how you can keep track of everyone's progress, send out emails, process transactions, and even review your company's progress and income!

Cons: I wish there was a way to send text messages to everyone at once rather than each individual at a time.

Great for small gyms and new businesses

Oct 14, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Low price for new businesses.

Cons: Nothing that causes me to want to change systems or find a new company.

Overall: Bottom line - you get WAY more than you pay for with this app/service, which is absolutely $0 for the first 20 clients.. There willingness to let you try it FOR FREE up until 20 clients has allowed me to figure out how to automate many of the administrative tasks I was having to do by hand. We've integrated online payments, are starting to figure out to integrate the calendar and class scheduling with our pre-existing website, and I like the simplicity of the mobile app - sign up, mark attendance, post WODs. There are some functionalities within the mobile app that could make it a little more user friendly - larger pictures on the wall and the ability to manage some administrative tasks and the calendar via mobile but the online site works well enough from a mobile platform. Overall, I am very pleased with every interaction I've had with the company and it's customer support. I am not sure what has caused the negative reviews for other customers but in my experience, this is a good company that offers a viable product at a ridiculously inexpensive price.

RhinoFit Review

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Likely

Pros: Very affordable regardless the size of your business. Great customer service!

Cons: Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.