--- title: "Digital CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Digital CRM Software - reviews, pricing plans, popular comparisons to other Online CRM products and more." source_url: "https://www.capterra.com/p/166397/DigitalCRM/" page_type: "product" language: "en" --- # Digital CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Digital CRM ## What is Digital CRM? An online CRM solution with features for lead management, sales pipeline, marketing & customer acquisition, and more. ## What is Digital CRM used for? [Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Digital CRM Overview Updated September 2026 AI summary Digital CRM is a cloud-based solution for small, midsize, and enterprise businesses seeking to manage customer relationships and sales pipelines. It covers core CRM functions like contact, lead, and pipeline management, along with email marketing, campaign tools, and sales reporting. Notably, it supports data import/export, lead capture, forecasting, and offers both live online training and FAQ/forum support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digital CRM 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $500 Flat Rate, One Time Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## Digital CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (659)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) ## FAQs about Digital CRM Overview ### What company size and specific industries is Digital CRM built for? Digital CRM is designed for businesses of all sizes, including small, mid-sized, and larger organizations. It is not tied to a specific industry and suits companies that need to manage contacts, leads, sales teams, reports, and analytics in a web-based CRM system. Features and Usability ### What are the key features of Digital CRM? Digital CRM offers core CRM features such as contact database, contact management, lead capture, lead management, and pipeline management. It also includes email management, email templates, email marketing, campaign management, calendar management, task management, reporting & statistics, sales forecasting, and a self service portal. Getting Started and Support ### What training and onboarding options does Digital CRM offer? Digital CRM provides live online training for guided setup and training sessions with an instructor. This format supports real-time instruction, questions, and step-by-step product walkthroughs for teams getting started with the system. Getting Started and Support ### What customer support options does Digital CRM offer? Digital CRM provides FAQ/Forum support for users who want self-serve help and peer discussion. No reviewer feedback about support is available, so there is no evidence to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,422 Online CRM reviews Capterra data shows that buyers of Online CRM software rank the following features as their top priorities: - **Contact Management** (**48%** of reviewers rated this feature as critical) - **Data Import/Export** (**43%**) - **Workflow Management** (**43%**) Digital CRM includes **Contact Management** and **Data Import/Export**, giving teams a clear way to organize customer records and move data in and out of the system as needed. However, it does not offer **Workflow Management**. Instead, it provides other highly rated capabilities, including **Task Management** (**43%**), **Lead Management** (**43%**), and **Lead Capture** (**42%**), helping businesses stay on top of follow-ups, track sales opportunities, and collect new prospect information more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information Data Import/Export Import and export data to and from software applications Digital CRM 17 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Sales Reports: Reports specific to sales analysis for trends and strategies - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $500.00 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.