# Glia Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Glia Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/166412/OmniCore/reviews

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# 

 Glia Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Glia

## What is Glia?

Glia is an all-in-one digital customer service platform that enables companies to engage in highly-contextual sales and support conversations with online visitors in real-time. It allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.

## What is Glia used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Glia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.salemove.com&name=Glia)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Glia

5.0 (1)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.6 (10)

Value For Money

5.0 (1)

Value For Money

4.6 (8)

Customer Service

5.0 (1)

Customer Service

4.7 (8)

## Glia alternatives

Highest Rated

[4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Behavioral Targeting

Display advertising and marketing messages to users based on their browsing history and preferences

Behavior Tracking

Track visitors'/audience's responses across web pages and other optimized content

Glia 47 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Track visitors'/audience's responses across web pages and other optimized content

Display advertising and marketing messages to users based on their browsing history and preferences

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Access work applications remotely, for when working away from the office and/or traveling

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Manage computers located anywhere without the remote customer present at the other end

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Supports various video file formats

Customize website features

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[

Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CD

CHRIS D.

manager

Automotive

### "great program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2020

Pros

easy to use, lots of great options to make selling cars easier.

Cons

sometimes the log in process can get frustrating

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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