--- title: "ChatBot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatBot Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/166420/ChatBot/" page_type: "product" language: "en" --- # ChatBot Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatBot ## What is ChatBot? ChatBot is a cloud-based customer service platform that helps businesses automate conversations with customers across websites, apps, and messaging channels. Teams use ChatBot to handle common support questions, recommend products, and qualify sales leads without requiring human agents for every interaction. Core features include a visual chat flow builder, AI-powered response suggestions, live chat handoff, and integrations with popular tools like Slack, Shopify, and Zendesk. Conversation data and analytics are available in a central dashboard. ChatBot is best suited for small to midsize businesses in retail, e-commerce, and customer support roles looking to manage high volumes of customer inquiries. ## What is ChatBot used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 66 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 2% Starting price $50 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ChatBot alternatives Highest Rated [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (399)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [View all alternatives](https://www.capterra.com/p/166420/ChatBot/alternatives/) ## FAQs about ChatBot Overview ### What problems does ChatBot solve? ChatBot solves repetitive customer inquiry overload, limited support hours, and website drop-offs by answering FAQs instantly, guiding visitors, handling appointments and simple orders, and escalating complex cases to agents. Customer support, sales, help desk, and admissions teams benefit most by reducing manual responses, improving multilingual service, and staying available 24/7. Answer based on 46 reviews Overview ### Which roles and teams benefit most from ChatBot? ChatBot benefits customer support teams, helpdesk analysts, and service leads that need to automate routine inquiries, speed response times, and route requests efficiently. Business owners, executives, and marketing or community managers use it to capture leads, engage website visitors, and maintain always-on communication without expanding headcount. Answer based on 66 reviews Overview ### What company size and industries is ChatBot built for? ChatBot serves small to large businesses, with small businesses making up 68% of reviewers, and it is most used in Computer Software and Financial Services at 8% each. It also fits retail, marketing, customer service, healthcare, travel, real estate, and B2B and B2C organizations, with 20% enterprise and 12% midsize adoption. Answer based on 66 reviews Features and Usability ### What are the key features of ChatBot? ChatBot includes core chatbot features like automated responses, live chat, canned responses, and human handover for customer support. Reviewers also highlight code-free bot creation with drag-and-drop flows, pre-configured templates, and multi-channel integrations for websites, Facebook Messenger, WhatsApp, and Telegram, plus reporting and chat transcripts. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? ChatBot starts at $50/month for the Starter plan, with Team at 149/month and Business at 499/month; annual billing lowers those rates, and a free trial is available. Reviewers call the monthly price reasonable, but some say the entry price feels high, plan-based limitations exist, and billing timing can be awkward. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does ChatBot integrate with? ChatBot integrates with over 30 integrations across ecommerce, analytics, and support tools. Key connections include Adobe Commerce, BigCommerce, Commerce7, Google Analytics 360, Google Tag Manager 360, HelpDesk, LiveChat, ChatGPT, and Claude, along with several Magento 2 extensions for order management, forms, promotions, and mobile apps. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does ChatBot offer? ChatBot provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide self-paced walkthroughs for learning features and reviewing steps as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does ChatBot offer, and how do users rate the experience? ChatBot offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as helpful during setup and issue resolution, but experiences are mixed: some report limited training materials, frustrating documentation, and billing-related service problems, while others say the team resolves issues quickly and provides useful guidance. Answer based on 46 reviews Answering questions ### How well does ChatBot answer customer questions? ChatBot handles basic customer questions quickly and helps teams reduce wait times, but accuracy drops on complex requests. Support teams, small businesses, and event organizers value instant replies, canned responses, and around-the-clock availability, while some users find the menu paths too rigid and human handoff harder than expected. Answer based on 29 reviews ## Features AI summary Based on 6,967 Conversational Marketing Platform reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ChatBot supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and improve the overall service experience. Multi-Channel Communication 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transcripts/Chat History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.1 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chatbot 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Reporting/Analytics 4.2 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 4.3 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding ChatBot 106 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (66) 4.6 Based on 66 reviews ## Pricing Value for money 4.5 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/166420/ChatBot/pricing/) Starter $50.00 Flat Rate,Per Month It includes: - 1000 Valid Chats/Month - 1 Active Chatbot - 7-Day Training History - All Integrations - Basic Reporting - Data Security - Unlimited Number of Stories Team $149.00 Flat Rate,Per Month It includes: - 5000 Valid Chats/Month - 5 Active Chatbots - Advanced Reporting - All Integrations - Button Actions - Team Collaboration - Unlimited Number of Stories - Unlimited Training History - Version History and Data Security Business $499.00 Flat Rate,Per Month It includes: - 25000 Valid Chats/Month - Advanced Reporting - All Integrations - Button Actions - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories - Unlimited Training History - Version History Enterprise Contact Vendor for Pricing It includes: - Advanced Reporting - All Integrations - Button Actions - Chatbot Building Services - Chatbot Maintenance - Custom Chat Package - Custom Integrations - Dedicated Acc. Manager - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories - Unlimited Training History - Version History Value for money 4.5 (56) 4.5 Based on 56 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (57) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (57) 4.5 Based on 57 reviews ## User reviews Overall rating 4.6 Based on 66 reviews Filter by rating 5(46) 4(16) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent RR Riley R. Legal Project Analyst Legal Services ### "Chatbot Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2026 Pros It easy very easy to text and email friends, coworkers, and family. I like to use the chat feature very often. Cons It takes a while to learn how to use the chatbot feature which makes it hard to see the value for money for usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachel M. Customer Operations III Health, Wellness and Fitness ### "CHATBOT Happy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 5, 2026 It is great because it is excellent at understanding natural language and providing instant responses, which is vital in our industry. Pros Chatbot is a awesome tool because it is innovative, and easy to tailor our needs for clients who need to chat in about patients. Cons I dont have complaints on it so far. We've been using it for a while and the benefits have been pretty good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Administration Construction ### "Rekinda Chatbot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 17, 2025 Pros Easy intergration with other apps. Also can be programmed to provide automatic replies which is very easy to understand. Cons Sometimes it is too complicated to understand especially when it has to connect you to the actual person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Teacher and Tutor E-Learning ### "ChatBot is hit or miss" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 9, 2025 I am not a huge fan. Maybe once AI becomes better, I will enjoy using ChatBot more than talking to a person. Pros ChatBot allows you to ask questions without waiting for a customer service representative. It is instant. Cons I don't like how the ChatBot presents many drop down menus for a problem I may have. I want the ChatBot to be able to answer without me tailoring the responses for it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Carlin T. Teacher Education Management ### "Chatbot User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human. No one is judging you on the questions being asked. Pros I love that the chatbot is 24/7 availability. Help increase customer response and interaction. Chatbot provides quick answers and reduces human interaction. Cons Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses. No human interaction involved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joshua P. Service manager Automotive ### "Try before you judge!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 20, 2025 Favorable and easy to use. I like the many different options chat bot offers. Pros Variety, ease of use and flexibility. Having AI to help really makes the difference. Cons Human use. The strictly AI aspect of it is what makes it so great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Desiree G. Peer support worker Health, Wellness and Fitness ### "ChatBot works for you when you can't" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 1, 2025 Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support. Pros Easy to use and set up. You can also sign up for free. One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable. It's also great for use with diffrent languages. Cons The price is crazy. Even the smallest package is more expensive than most. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ash S. Coordinator Education Management ### "Horrible product and horrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2024 They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. Pros None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. Cons They treated me (a loyal customer) poorly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lauren B. Customer support. Apparel & Fashion ### "Chatbot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2024 Pros The website had it set up to a couple clicks and I was talking to someone. Cons Nothing in particular. Had no issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Digital content creator Broadcast Media ### "Chatbot gives awesome customer service experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 18, 2024 Regular customer service communication is made easy with chatbot. Pros Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly. Cons Having to deal with different agent each time I am relating same problem to a service provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166420/ChatBot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tidio vs ChatBot](https://www.capterra.com/compare/144040-166420/Tidio-Chat-vs-ChatBot)