# ChatBot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatBot Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/166420/ChatBot --- # ChatBot Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatBot ## What is ChatBot? Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. ## What is ChatBot used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 66 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 2% Starting price $50 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ChatBot alternatives Highest Rated [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (24,076)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166420/ChatBot/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.1 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chatbot 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Reporting/Analytics 4.2 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 4.3 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Natural Language Processing 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.2 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Ability to chat online in real time ChatBot 106 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Manage and store data in a database Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Intended to be used by online stores Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history See options for potential search queries within the system Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (66) 4.6 Based on 66 reviews ## Pricing Value for money 4.5 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/166420/ChatBot/pricing/) Starter $50.00 Flat Rate,Per Month It includes: - 1000 Valid Chats/Month - 1 Active Chatbot - 7-Day Training History - All Integrations - Basic Reporting - Data Security - Unlimited Number of Stories Team $149.00 Flat Rate,Per Month It includes: - 5000 Valid Chats/Month - 5 Active Chatbots - Advanced Reporting - All Integrations - Button Actions - Team Collaboration - Unlimited Number of Stories - Unlimited Training History - Version History and Data Security Business $499.00 Flat Rate,Per Month It includes: - 25000 Valid Chats/Month - Advanced Reporting - All Integrations - Button Actions - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories - Unlimited Training History - Version History Value for money 4.5 (56) 4.5 Based on 56 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (57) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (57) 4.5 Based on 57 reviews ## User reviews Overall rating 4.6 Based on 66 reviews Filter by rating 5(46) 4(16) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent RR Riley R. Legal Project Analyst Legal Services ### "Chatbot Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2026 Pros It easy very easy to text and email friends, coworkers, and family. I like to use the chat feature very often. Cons It takes a while to learn how to use the chatbot feature which makes it hard to see the value for money for usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachel M. Customer Operations III Health, Wellness and Fitness ### "CHATBOT Happy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 5, 2026 It is great because it is excellent at understanding natural language and providing instant responses, which is vital in our industry. Pros Chatbot is a awesome tool because it is innovative, and easy to tailor our needs for clients who need to chat in about patients. Cons I dont have complaints on it so far. We've been using it for a while and the benefits have been pretty good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Administration Construction ### "Rekinda Chatbot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 17, 2025 Pros Easy intergration with other apps. Also can be programmed to provide automatic replies which is very easy to understand. Cons Sometimes it is too complicated to understand especially when it has to connect you to the actual person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Teacher and Tutor E-Learning ### "ChatBot is hit or miss" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 9, 2025 I am not a huge fan. Maybe once AI becomes better, I will enjoy using ChatBot more than talking to a person. Pros ChatBot allows you to ask questions without waiting for a customer service representative. It is instant. Cons I don't like how the ChatBot presents many drop down menus for a problem I may have. I want the ChatBot to be able to answer without me tailoring the responses for it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Carlin T. Teacher Education Management ### "Chatbot User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human. No one is judging you on the questions being asked. Pros I love that the chatbot is 24/7 availability. Help increase customer response and interaction. Chatbot provides quick answers and reduces human interaction. Cons Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses. No human interaction involved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joshua P. Service manager Automotive ### "Try before you judge!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 20, 2025 Favorable and easy to use. I like the many different options chat bot offers. Pros Variety, ease of use and flexibility. Having AI to help really makes the difference. Cons Human use. The strictly AI aspect of it is what makes it so great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Desiree G. Peer support worker Health, Wellness and Fitness ### "ChatBot works for you when you can't" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 1, 2025 Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support. Pros Easy to use and set up. You can also sign up for free. One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable. It's also great for use with diffrent languages. Cons The price is crazy. Even the smallest package is more expensive than most. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ash S. Coordinator Education Management ### "Horrible product and horrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2024 They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. Pros None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. Cons They treated me (a loyal customer) poorly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lauren B. Customer support. Apparel & Fashion ### "Chatbot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2024 Pros The website had it set up to a couple clicks and I was talking to someone. Cons Nothing in particular. Had no issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Digital content creator Broadcast Media ### "Chatbot gives awesome customer service experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 18, 2024 Regular customer service communication is made easy with chatbot. Pros Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly. Cons Having to deal with different agent each time I am relating same problem to a service provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166420/ChatBot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tidio vs ChatBot](https://www.capterra.com/compare/144040-166420/Tidio-Chat-vs-ChatBot)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)