# Page 3 | ChatBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ChatBot the right Conversational AI Platform solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166420/ChatBot/reviews --- ChatBot 4.6 (66) [View alternatives](https://www.capterra.com/p/166420/ChatBot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of ChatBot ## Showing most helpful reviews Showing 51-66 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anna O. Head of Growth Internet Used the software for: I used a free trial ### "A great tool to automate online communication with your clients" July 24, 2020 4.0 Pros Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them. You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you. I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger. Cons Sometimes it happens that ChatBot doesn't give accurate answers to questions, but let's not fool ourselves - it's just a machine, it will never be as precise as a human. Review Source FA Folashade A. Sales rep Apparel & Fashion Used the software for: 1-2 years ### "Livechat gives you all you need on your fingertip. " December 6, 2017 5.0 Faster helpdesk sessions especially with the knowledge base feature. Pros Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training. Cons Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less. Review Source Hanaa I. Associate Video Creation Computer Software Used the software for: Less than 6 months ### "24/7 assistance for your website!" July 30, 2019 5.0 A worthy investment. It will make sure to capture maximum leads possible. You can change to fit your business needs. Pros It is a good software to get in as many leads as possible. We use this on our newly launched business website. We love it so far. The question can be personalized to provide the necessary guidance also, make leads to conversions. It can be easily integrated. Live chat for the audience at any time. Cons So far we have not faced any issue with regards to Chatbot. It works fine. Review Source Olayinka A. Customer Support Specialist Computer Hardware Used the software for: Less than 6 months ### "Botengine is like a personal assistance to me." September 2, 2018 5.0 At least half of the queries customers put forward to me as a support agent,have their answers readily available on the website.We installed a Botengine chatbot on the website to address simple questions like this . Thereby reducing the number of web visitors an help desk rep. Like myself has to respond to daily. Pros Primarily the level of intuitiveness of the Botengine platform and how easy it was to create a chatbot ,despite having no programming background. Cons I wish we had tried Botengine a few months earlier than we did. Review Source SL Stephen L. IT Manager Retail Used the software for: Less than 6 months ### "ChatBot does the job!" August 1, 2019 5.0 Overall, I've been really pleased with ChatBot and feel it has taken our business to the next level. Pros ChatBot is fairly intuitive. Once you've setup a couple interactions, you are off to the races and can quickly roll out additional interactions. Training the bot is easy, and reviewing archives of past chats allows you to see where there are areas of weakness that needs to be addressed. Cons This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The Bot was unable to answer a question and transferred the chat to a live rep. As I was formulating my response, I took too long so the chat was transferred back to the Bot. I was unable to intercept the chat and resume control. To resolve this, we just changed settings in LiveChat to get the rep more time to answer the chat. Simple change and simple fix. Review Source Ludmila V. project manager Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Chatbot " April 20, 2023 5.0 I have only good experiences, resolve it all my problems Pros very interesting and useful software for all my questions Cons I don´t know, the chatbot has everything what I need Review Source gB geradi B. Accounts Payable Financial Services Used the software for: 2+ years ### "Chatbot rocks" October 15, 2022 4.0 Overall its a handy tool if you have basic questions, but the more complex the requests are the harder it is to receive a correct answer. Pros it is available basically 24 hours a day seven days a week. It also reduces the time it takes if you were getting a response from a real person. it can handle multiple conversations at once. Cons Even though it is a great tool, it's not the same as having an actual online conversation with a real person. Because it is AI, it may not have the desired answer for all inquiries. You may find yourself getting the same go-to answer for questions it is not capable of adequately answering. Review Source MR Matthew R. customer service Retail Used the software for: 6-12 months ### "Nice interactive chat with bots" May 25, 2021 5.0 it was good i feel most sites should use chatbot to support online assistance. Pros I enjoy that you can get answers and assistance online when they are a issues. The bot understand and is clear on the question with suggestions. Cons as I over look all, its just pricing plans. The getting started price way high and seems unreasonable, but fair for those that want this type of app. Review Source VR Verified Reviewer Marketing Manager Real Estate Used the software for: Less than 6 months ### "Great platform for creating chat bots" October 15, 2018 5.0 Pros It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great. Cons There is nothing to complain about, it saves so much time of​ our support team! Review Source VR Verified Reviewer Dicky Information Technology and Services Used the software for: Less than 6 months ### "Chatbot for many of your needs" July 31, 2022 5.0 Overall this chatbot is recommended. It's easy to set up, good UI, not so expensive, and has a lot of features you need. Pros I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner. Cons So far I've been using this product, I think that everything I need has been provided here. Review Source ANTHONY B. Manager Online Media Used the software for: Less than 6 months ### "First bot a success" July 19, 2020 5.0 Pros I saw all these bot and was tempted. It was simple to get going integrates well and looks good. Cons Nothing really that I can see. I am not a bot expert but it seems to cover the base well. Review Source TO Tayo O. Founder/ceo Financial Services Used the software for: 6-12 months ### "The perfect assistant for the customer care team." January 1, 2019 5.0 Chatbot serves as an helping hand for the customer service team at Paga. Pros Ease of setup and the ability for our chatbot to respond to many customer chats at once ,without any lag. Cons Chatbot is only ever able to respond to simple customer queries and always has to forward queries with any element of logic straight to an human agent. Review Source fA fazal A. Implementation & Support Specialist Information Technology and Services Used the software for: I used a free trial ### "Automate responses to provide repetitive support." January 27, 2021 4.0 Pros we can automate scenarios and provide possible options to enhance our customer experience and free our support representatives from repetitive query answering. Cons its pricing is very high and as compared to the tool that we are currently using. Review Source MD Manon D. Créatrice et gérante Retail Used the software for: I used a free trial ### "Logiciel de chatbox qui fait l’affaire" January 4, 2023 4.0 Pros Utile pour communiquer avec les clientsPossibilité de pré-configurer les réponses Cons Aucune possibilité d’intégration avec d’autres logiciels Manque de notification Review Source GS Gricelda S. Cordinadora de contratos Hospital & Health Care Used the software for: 6-12 months ### "Chatbot" September 27, 2022 5.0 es un software que se usa para citas , en general es bueno es apoyo para hacer mas eficiente la atencion a clientes. Pros es un software inteligente facil de ajustarse a las necesidades del usuario, funciona bien para citas en atencion a una respuesta rapida y eficiente. Cons en general el servicio es bueno, no hay algo que no me guste. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: Less than 6 months ### "One of my favourite live chat tool" June 2, 2022 5.0 Chatbot is simply awesome Pros Chatbot gets the job done without a lot of complexity. The UI is simple and straightforward to use. It helped my team setting up a chat system that works with AI. Cons I can't think of anything that I dislike about Chatbot. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.