# ChatBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChatBot the right Conversational AI Platform solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166420/ChatBot/reviews --- ChatBot 4.6 (66) [View alternatives](https://www.capterra.com/p/166420/ChatBot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChatBot Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews CT Carlin T TeacherEducation Management, Self-employedUsed the software for: I used a free trial. “Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human.“ June 2, 2025 Melissa M Teacher and TutorE-Learning, Self-employedUsed the software for: 1-2 years. “I don't like how the ChatBot presents many drop down menus for a problem I may have. “ July 9, 2025 Yusuph M AdministrationConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “Easy intergration with other apps.“ July 17, 2025 MS Micah S Lead imaging supervisorHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “It does not do well with super up to date things if there is not enough information out on a particular topic.“ August 27, 2024 RR Riley R Legal Project AnalystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It easy very easy to text and email friends, coworkers, and family.“ March 10, 2026 AS Ash S CoordinatorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “They treated me (a loyal customer) poorly.“ November 26, 2024 Desiree G Peer support workerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “It's also great for use with diffrent languages.“ April 1, 2025 gb geradi b Accounts PayableFinancial Services, Self-employedUsed the software for: More than 2 years. “Even though it is a great tool, it's not the same as having an actual online conversation with a real person. Because it is AI, it may not have the desired answer for all inquiries.“ October 15, 2022 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Desiree G. Peer support worker Health, Wellness and Fitness Used the software for: Less than 6 months ### "ChatBot works for you when you can't" April 1, 2025 3.0 Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support. Pros Easy to use and set up. You can also sign up for free. One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable. It's also great for use with diffrent languages. Cons The price is crazy. Even the smallest package is more expensive than most. Review Source LB Lauren B. Programs Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Program for Conferences!" August 12, 2021 5.0 This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time. Pros I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster. Cons The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ChatBot Great price, easy to use, and great overall feeling. Review Source VR Verified Reviewer Teacher and Tutor E-Learning Used the software for: 1-2 years ### "ChatBot is hit or miss" July 9, 2025 3.0 I am not a huge fan. Maybe once AI becomes better, I will enjoy using ChatBot more than talking to a person. Pros ChatBot allows you to ask questions without waiting for a customer service representative. It is instant. Cons I don't like how the ChatBot presents many drop down menus for a problem I may have. I want the ChatBot to be able to answer without me tailoring the responses for it. Review Source RM Rachel M. Customer Operations III Health, Wellness and Fitness Used the software for: 1-2 years ### "CHATBOT Happy" March 5, 2026 4.0 It is great because it is excellent at understanding natural language and providing instant responses, which is vital in our industry. Pros Chatbot is a awesome tool because it is innovative, and easy to tailor our needs for clients who need to chat in about patients. Cons I dont have complaints on it so far. We've been using it for a while and the benefits have been pretty good Review Source Azizah A. Office Management Telecommunications Used the software for: 6-12 months ### "Ai chat platform with Chatbot" September 13, 2022 4.0 Pros The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence. Cons The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Freshchat is too expensive, with less feature offered compared to Chatbot. We make the switch mostly because of this reason. Review Source CT Carlin T. Teacher Education Management Used the software for: I used a free trial ### "Chatbot User friendly" June 2, 2025 5.0 Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human. No one is judging you on the questions being asked. Pros I love that the chatbot is 24/7 availability. Help increase customer response and interaction. Chatbot provides quick answers and reduces human interaction. Cons Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses. No human interaction involved. Review Source VR Verified Reviewer Administration Construction Used the software for: I used a free trial ### "Rekinda Chatbot review" July 17, 2025 5.0 Pros Easy intergration with other apps. Also can be programmed to provide automatic replies which is very easy to understand. Cons Sometimes it is too complicated to understand especially when it has to connect you to the actual person. Review Source JP Joshua P. Service manager Automotive Used the software for: Less than 6 months ### "Try before you judge!" April 20, 2025 5.0 Favorable and easy to use. I like the many different options chat bot offers. Pros Variety, ease of use and flexibility. Having AI to help really makes the difference. Cons Human use. The strictly AI aspect of it is what makes it so great. Review Source RR Riley R. Legal Project Analyst Legal Services Used the software for: Less than 6 months ### "Chatbot Review" March 10, 2026 5.0 Pros It easy very easy to text and email friends, coworkers, and family. I like to use the chat feature very often. Cons It takes a while to learn how to use the chatbot feature which makes it hard to see the value for money for usage. Review Source Greg D. Owner Used the software for: 1-2 years ### "BotEngine combines the reliability of LiveChat with the functionality of a bot." February 8, 2018 5.0 BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application. Pros What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good. Cons What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off. Review Source JB Jessica B. Digital content creator Broadcast Media Used the software for: 2+ years ### "Chatbot gives awesome customer service experience " September 18, 2024 5.0 Regular customer service communication is made easy with chatbot. Pros Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly. Cons Having to deal with different agent each time I am relating same problem to a service provider. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 1-2 years ### "Professional chat bot tool that does so much more" October 4, 2021 4.0 Overall a very pleasant experience for me. I experimented with multiple similar tools and Chatbot stood out because of its professional look and feel (and also advanced feature set). While there are many advanced features, it's built with the beginners in mind as well, so that you can quickly get started and make it more advanced as you progress and learn more about the platform. This is a solid tool that boosted my on-site engagement and lead generation. Pros I like the combination of channels here: you can use Chatbot on your website, on Messenger, through Slack and you can even do a real live chat as well. Pretty cool for ONE tool. Instead of having to purchase multiple tools you can just get started with this. The interface is very modern and easy to use, that's what I like. It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business. Cons There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me. There are plenty of options for each budget and you can use this tool as a complete beginner or expert. It doesn't matter what your skill level is. I like how the tool is frequently updated as well. Review Source VSRP Vidya Sagar Reddy P. Cloud Support Engineer Information Technology and Services Used the software for: 2+ years ### "Chatbot the future of conversations!!" April 12, 2022 5.0 Awesomeness loaded and its the future Pros I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed Cons Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues Review Source VR Verified Reviewer CMO E-Learning Used the software for: Less than 6 months ### "No sé como hemos vivido sin él tanto tiempo" December 10, 2022 5.0 Por supuesto la recomendamos Pros Es un programa fácil de usar y manejar, nos ayudó enormemente a aumentar la conversión de nuestras landing page y hacer crecer las ventas. Nos permitió interactuar con los clientes que visitaban nuestras webs y darles ese empujoncito para que compraran. Cons Algunas opciones están muy limitadas, como la multirespuesta por ejemplo, y el diseño del flujo de conversación puede ser algo lioso. Es una herramienta que ayuda pero la calidad de los leads no es la ideal Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Mayores opciones y personalización Review Source TF Tara F. Counselor Financial Services Used the software for: Less than 6 months ### "Chatbot is a life-saver for everyday questions" July 30, 2021 5.0 The overall experience with Chatbot has been all positive. I only wish we would have launched it earlier. Pros We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like. Cons We have only used Chatbot for a few months but our office has not came across anything negative in regards to Chatbot. Review Source EE Emilia E. Technical Support Lead Financial Services Used the software for: 6-12 months ### "Reduced workload for support agents." June 6, 2018 5.0 Pros The primary pro with Botengine is how fast we were able to set this up ( less than half an hour) , and required little input from our software engineers. Thus I will say everybody can use this ,not minding the level of your teams technical expertise. Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs. Cons Maybe I will like to see Botengine tackle very complex web visitor queries ,but I guess it was created to tackle the simple issues and it does that just well enough. Review Source Shola A. Design Engineer Used the software for: Less than 6 months ### "Enable us focus on the bigger issues." February 21, 2018 5.0 Pros Simple and intuitive user interface, which ensures we were able to adopt Livechat's Botengine in a matter of minutes. BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out. Review Source AY Anuolu Y. Sales Manager. Retail Used the software for: 6-12 months ### "An helping hand." December 23, 2018 5.0 Chatbot reduced the amount of customer enquiry which our sales agents respond to at a given time.Most especially during the weekends,our Chatbot assistant does most of the “attending to website visitor’ task and accomplishes then effectively,bearing in mind that this is a bot and not an human. Pros I like how Livechat recently introduced us to Chabot experts,these experts assists sales teams like ours to design,build and deploy a chatbot assistant ,ensuring that our current chatbot is tailor made for our business and delivers guided conversational experience to our customers and website visitors alike. Cons Nothing to dislike as regards our use of Chatbot.It just keeps getting better. Review Source PA Pedro A. Director Computer Software Used the software for: Less than 6 months ### "valoro chatbot" April 12, 2023 5.0 Pros ChatBot lo ayuda a tener conversaciones similares a las humanas con clientes y clientes. El uso de un chatbot puede eliminar el trabajo de la oficina principal. Puede ser la voz de la empresa y múltiples sesiones de trabajo. Cons Mucho cuidado con el tono de voz que representará su negocio, ya sea suave, fuerte, etc. Hágalo lo más agradable que pueda para maximizar la interacción con el cliente. Review Source AC Anish C. CEO Design Used the software for: Less than 6 months ### "CHATBOT Review" October 13, 2020 4.0 Chatbot was really a good option for quick and easy launch of chatbots. The features like Online Quick Chat conversation, Easy Avatar and Media customization, Good API Integration with FB Page, Website, WhatsApp, Telegram, etc., Good Readymade Templates, Quick AI Response to chats, Easy drag n Drop Chat Flow made it proper for any type of use. Pros 1\. Online Quick Chat conversation 2. Easy Avatar and Media customization 3. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc. 4. Good Readymade Templates 5. Quick AI Response to chats 6. Easy drag n Drop Chat Flow Cons 1\. API Integration requires 3rd party subscriptions and access (eg: WhatsApp) 2. Chatbot preview gets changed and may differ platform to platform 3. Need to keep a regular check in to Chat Flow 4. Free Trial should include more storage/chat support Review Source AO April O. Self Employed Rancer Ranching Used the software for: Less than 6 months ### "A good software " June 18, 2021 4.0 Its a great experience and the customer service is the best. Pros The ease of setting up of chat bot and the analytics to use in research to learn more about the customer. Cons The company doesn't really advertise to everyone so the normal person is unaware of this software being out there. Review Source LP Leo P. Developer Information Technology and Services Used the software for: I used a free trial ### "awesome!" July 27, 2021 5.0 Pros integration with customers is very easy and we can use all previous channel that we have already online. Cons there are no cons in my case, but I will investigate thoroughly Review Source AS Ash S. Coordinator Education Management Used the software for: 1-2 years ### "Horrible product and horrible customer service" November 26, 2024 1.0 They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. Pros None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. Cons They treated me (a loyal customer) poorly. Review Source MS Micah S. Lead imaging supervisor Hospital & Health Care Used the software for: 6-12 months ### "ChatBot Review" August 27, 2024 5.0 Pros ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan. Cons Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic. Review Source LB Lauren B. Customer support. Apparel & Fashion Used the software for: Less than 6 months ### "Chatbot review" October 5, 2024 5.0 Pros The website had it set up to a couple clicks and I was talking to someone. Cons Nothing in particular. Had no issues with it. 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