# Page 2 | ChatBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ChatBot the right Conversational AI Platform solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166420/ChatBot/reviews --- ChatBot 4.6 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ChatBot ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg D. Owner Used the software for: 1-2 years ### "BotEngine combines the reliability of LiveChat with the functionality of a bot." February 8, 2018 5.0 BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application. Pros What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good. Cons What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off. Review Source VR Verified Reviewer Enterprise Architect Banking Used the software for: 1-2 years ### "Chatbot is a "must to have", is not "nice to have" " June 17, 2022 5.0 Chatbot is a technology that makes easy to communitication a person and a platform. Pros Today , chatbot is not an optional product to choose. Chat is a "must to have" product for especially banking industry and finance instutations. Customer would like to talk to someone that helps him/her to find what he/she wants. customer is doing things depends on him/her needs by chatting with chatbot like chatting a friend or family member at whatsapp, telegram, BiP etc. Cons Implementation is not easy because each chatbot has to be customized based on the business needs and spesific products. Also, chatbot should be integrated across platforms and applicationsapplications (mobile app, web app, desktop app, call center etc) Review Source VSRP Vidya Sagar Reddy P. Cloud Support Engineer Information Technology and Services Used the software for: 2+ years ### "Chatbot the future of conversations!!" April 12, 2022 5.0 Awesomeness loaded and its the future Pros I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed Cons Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues Review Source Kudakwashe N. Software Developer Machinery Used the software for: 1-2 years ### "Never miss any potential sales lead from your website" July 22, 2021 5.0 Pros Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time. Cons It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline. Review Source MR Mariflor R. Asistente virtual Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ahorrando tiempo y promoviendo mas calidad de servicio" October 31, 2022 5.0 Nos ahorra tiempo, nos facilita las actividades reales a hacer, nos permite mejorar la calidad del servicio, tener una evaluación directa del usuario y asi poder mejorar en cada oportunidad. Pros Super fácil de utilizar. Nos ha permitido dar respuestas más eficientes en breves instantes de tiempo, haciendo que nuestra clientela quede contenta con nuestro servicio, y con nuestra valoración de su tiempo. Cons En este tiempo de 4 meses aun no tengo quejas del software, esperemos no llegar a tenerla. Review Source Temitope E. Helpdesk Analyst Used the software for: 2+ years ### "Perfect,effective experience." February 12, 2018 5.0 Pros SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team. Cons The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially. Review Source Rosemary N. Helpdesk Analyst Used the software for: 6-12 months ### "Botengine may be a threat to my job,someday." May 16, 2018 5.0 Pros Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries. Cons Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired? Review Source Yeni O. Product Engineer Computer Software Used the software for: 6-12 months ### "Botengine takes control of parts of our customer care duties." June 12, 2018 5.0 Pros Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies. Cons Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far. Review Source Victor A. Inside Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Botengine wins the sales team time." August 20, 2018 5.0 Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers. Pros Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots. Cons Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break. Review Source Oscar T. Engineer Internet Used the software for: 6-12 months ### "Majority of customer complaints get automated chatbot response." June 25, 2018 5.0 Pros BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far. Cons Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot. Review Source Tope O. Research Assistant Used the software for: 6-12 months ### "Botengine wins our helpdesk vital time." May 9, 2018 5.0 Pros Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients. Cons Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about. Review Source VR Verified Reviewer Qhse Textiles Used the software for: I used a free trial ### "Chatbox" September 30, 2023 5.0 Pros Reduire fortement le cout des services . Cons Le chat box a une intelligence artificielle limitée. Review Source Stephen Olawale J. ARCHITECT Construction Used the software for: Less than 6 months ### "CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM" July 29, 2019 5.0 chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks Pros Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel Cons the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability. Review Source Justina E. Account Analyst Used the software for: 6-12 months ### "Eases workload on our helpdesk team." March 4, 2018 4.0 Pros Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process. Cons I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :) Review Source Modupe D. Java Engineer Industrial Automation Used the software for: 1-2 years ### "Takes care of the little tasks." March 19, 2018 4.0 Pros Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform. Cons Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective. Review Source IFEOMA O. Customer Service Representative Banking Used the software for: 6-12 months ### "Easy setup." March 11, 2018 4.0 Pros I love the ease of setup with Botengine. Setup time was just a few minute. Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have. Review Source MH Melissa H. Director of Marketing Education Management Used the software for: Less than 6 months ### "Interesting Product but Very Steep Learning Curve" January 23, 2019 3.0 We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription. Pros It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours. Cons The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers! Review Source DH David H. Digital Marketer Online Media Used the software for: 1-2 years ### "ChatBot which one to use" February 20, 2020 4.0 Have not seen much success using these bots. It may be my issue setting them up and using them. It is hard as I currently a one-man-band. Pros There are various Chatbots. I first start using in my various Affiliate Websites a few years pack. I bought a package for 3D A.I Chat Bot that I installed on different sites. I even created a website \[SENSITIVE CONTENT HIDDEN\] to explain it and see if any one to have me install it on their website. Cons 1\] It claimed to be able to have websites with little traffic to increase web traffic. I never say that. 2\] I never been able to sell one of these chatbots. 3\] I been trying Manychat as well for Facebook Messenger Review Source Oyinlola H. Community Manager Internet Used the software for: 6-12 months ### "Botengine keeps us available every minute of the day." March 6, 2018 4.0 Pros Botengine makes it possible for us to be available to our customers every minute of the day. I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired. Cons The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. Review Source TF Tara F. Counselor Financial Services Used the software for: Less than 6 months ### "Chatbot is a life-saver for everyday questions" July 30, 2021 5.0 The overall experience with Chatbot has been all positive. I only wish we would have launched it earlier. Pros We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like. Cons We have only used Chatbot for a few months but our office has not came across anything negative in regards to Chatbot. Review Source Adenike O. Information Technology Specialist Used the software for: 6-12 months ### "Every website customer service should have this." May 15, 2018 5.0 Pros Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either. Cons As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one. Review Source JPD Juan Pablo D. Director de Arte Marketing and Advertising Used the software for: Less than 6 months ### "Una herramienta poderosa" September 23, 2021 5.0 En un principio no es muy intuitivo y los tutoriales te dejan confundido pero luego de estudiarlo un poco y regresar a los tutoriales se vuelve mucho más sencillo, la sugerencia es partir con con los ejmeplos ya creados estudiarlo e irlos personalizando. Pros Con la posibilidad de construir un asistente automatizado, Chatbot ofrece a posibilidad de ampliar un servicio de atención al cliente de forma efectiva. Cons EN un principio, es dificil saber por dónde empezar, es necesario documentarse bastante antes de lanzarse al ruedo y crear un flujo para el primer Chat Bot, no está muy claro como se lo puede implementar de forma inmedita, pero luego de ver tutoriales especialmente los de "Academía" dentro de la misma aplicación todo se vuelve más sencillo. Reason for choosing ChatBot Existe muchas información en línea y el soporte dentro de la página es muy bueno, lo importante es que aunque no se amuy intuitivo al inicio una vez conocida las funciones principales es muy sencilla la parte de la implementación. Creo que hice una buena elección y debo continuar aprendiendo para sacarle todo el provecho posible. Review Source Basiirat A. Customer Support Analyst Entertainment Used the software for: Less than 6 months ### "Botengine is reliable." August 23, 2018 5.0 Botengine allowed us to create a Bot that gave us functional value ie attend to our web-visitors. Pros I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function. With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint. Cons The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier. Review Source Gabriel T. Business Development Executive Facilities Services Used the software for: Less than 6 months ### "A big help to our website" August 2, 2021 5.0 It was very good. The onboarding process was easy. We've been using chatbot for a number of years with hardly any issues. The team at chatbot resolves everything. Pros It can be tough with a relatively small team to manage the traffic on our site. With chatbot, we can easily talk to customers and attend to their needs in realtime. Even with canned responses, it's still a big help in boosting our customer engagement, and ultimately decreasing drop offs on our site. Cons Nothing really stood out, customer service / the team over at chatbot were very helpful and open to suggestions. Review Source Christiane D. Customer Support Team Lead Financial Services Used the software for: 6-12 months ### "Easy to use and to set up" February 28, 2021 4.0 The overall experience is good, however I would like to see more options and features that are not there yet. We could also add emoticons/signals options that we could easily add to the interactions. Overall the product is good. Pros It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier. Cons I think it could have more features and options to add to the Droids. It's easy to use if you are doing a basic bot, however if you need more complex interactions that's when you need training, for example receive images from clients and do an interaction based on image extension. 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