Who Uses This Software?

Salesforce CRM customers and email marketing service providers globally


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.99/month/user
  • Pricing Details
    https://www.massmailer.io/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MassMailer
  • www.massmailer.io/
  • Founded 2016
  • United States

About MassMailer

MassMailer is the best solution to eliminate Salesforce CRM email limitations for sending mass emails. You can also verify emails for validity and white label your domain to increase campaign performance. - Simple wizard to send bulk email to leads, contacts, or users - Mass email to campaign members without the per batch limit - Track email clicks, opens, bounces, invalids - Verify Emails to reduce the bounce rate - Send File Attachments using MassMailer DOCS - Whitelabel emails


MassMailer Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

MassMailer Reviews Recently Reviewed!


The mass email function works well and is a simple solution.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is simple and is fairly intuitive. It feels very much a part of Salesforce. The segmentation was very easy.

Cons: The software that I had to use was not single sign on. I had to create a few accounts on a couple different sites to manage the software.

Vendor Response

by MassMailer on May 23, 2018

Thanks Sean for your kind review.

Awesome, quick set up and lets me get around SF limits!

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional services, I'm an solo admin and when I need additional help they have a team always available.

Cons: It was a little confusing when we initial set up the account , but otherwise than that great!!!!!!!

Overall: It allowed us to get around Sales force limits

Vendor Response

by MassMailer on May 23, 2018

Thanks Christia for your review. It is always great to hear from our customers and feel happy that we are able to add value to their organization.

Easy to setup and integrate with SalesForce for basic mass email functionality.

May 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Improves on base technology for SalesForce to do mass email without daily limits and tracks the statistics for reporting.

Cons: Is not a very robust solution and has many glitches that we've tried to troubleshoot with their staff. Somewhat outdated technology relative to the many tools out there.

Overall: Improvements on our original system with limited implementation and maintenance costs. Good budget solution to improving our mass email capabilities with automatic opt-out.

Vendor Response

by MassMailer on May 23, 2018

Thanks Alan for your candid reply. I will reach out to you to resolve any issues you are facing.

Capterra-loader

Excellent SF add on.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of Use - overall
- Open Report Tracking and integration with SF reporting
- Ability to utilize templates from SF
- Integrated with SendGrid

Cons: - Filter Fields with list building is clunky
- It would be beneficial to be able to use templates from outside SF

Vendor Response

by MassMailer on May 21, 2018

Thanks Jim for your help and support. Appreciate if you can contact our support team with list building with filter fields. Happy to support. Thanks again for being MassMailer customer.

MassMailer has been a great resource for us and has been instrumental in expanding our reach

May 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service team has been helpful and responsive. The demos are also helpful in setting up campaigns.

Cons: It would be great if the software was better integrated and incorporated more features like combining Inchworm and Prospector tools.

Overall: We have been able to mail to targets that we would otherwise not be able to reach , which is a big deal for our marketing team and our digital campaigns.

Vendor Response

by MassMailer on May 21, 2018

Thanks for the feedback Patricia. Yes, Inchworm and Prospector tools are already integrated. I am assuming you meant to integrate with Salesforce. This is in the pipeline and surely will keep you posted when it is done. Thanks again for being MassMailer customer.

Extremely helpful! Went above and beyond!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have helped us bypass limitations within our CRM software and meet federal regulations that dictate the active of our company. We have multiple systems we use that do not integrate and MassMailer has helped fill that gap.

Cons: I would like to be able to better customize the mailing lists we create. We are a little limited on we build out our lists.

Overall: Mass mailing our clients while being able to archive every individual email that is sent.

Vendor Response

by MassMailer on May 21, 2018

Thanks so much Lauren for your kind review. We can certainly help you with the mailing list if you can drop us an email at support@massmailer.io. Thanks again for being our customer.

I've been able to, with little training, figure out how to use the software and various features.

May 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The system does appear to be very easy to use. I have been actively using Mass Mailer for about 5 months now and it didn't take long to get it working.

Cons: Analytics produced by "MM Statistics" don't always appear correct, or even track-able. Would love to see the statistics interface fixed/updated.

Vendor Response

by MassMailer on May 21, 2018

Thanks for your feedback. Please raiser a support ticket at support.massmailer.io to take a look at the stats issue. You may just have to upgrade to the latest version to fix this issue.

Great software

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use and thr guide is also easily understood. Looking forward for more updates.

Cons: There are no cons specifically about the product. Looking forward for more updates in future from the team.

Vendor Response

by MassMailer on May 21, 2018

Thanks Laxmi for your kind review, appreciate it.

The functionality of the tool is great, but the usability is a bit tricky to learn.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to bypass the Salesforce mass email limit is very helpful to our business. Being able to see the status of the emails that have been sent (bounced, rejected, etc) is also very helpful.

Cons: The flow for setting up the lists to email is tricky and not very well documented. The descriptions of the email statuses is not as intuitive as the provider thinks it is. Documentation needs updating for more clarity.

Overall: We were able to design a quarterly marketing email to our prospective customers to re-engage with them and try to sell more product. The software also helped us determine whether the email addresses we had were accurate, which was helpful for additional email campaigns.

Vendor Response

by MassMailer on May 21, 2018

Thanks so much for your candid comments. It would be very helpful if you can reach out support on how the email status values can be updated so that it can give more clarity. Our support portal is at support.massmailer.io Thanks again for being MassMailer customer

Absolutely fantastic tool.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking - The ability to track each recipient outcome is amazing.
No Email Limits - Native SF email functionality imposes limits rendering certain use cases impossible, MassMailer breathes life into said use cases.
Detailed Campaign Feedback - Detailed metrics to determine efficiency of campaigns.

Cons: Series of steps to setup campaigns correctly - Multiple step process to prep campaigns
Current lack of Lightning integration - Spoke to company and this should occur by Q218

Vendor Response

by MassMailer on January 11, 2018

Thanks Sean for your comments. Yes, we will surely make a note of it and improve the usability of the app.

Great plug in for mass emails for SFDC, excellent support team

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the reporting abilities, also love that it creates a record for each recipient when the open or click through to a link. Allows us to do targeted post-mailer followups based on who clicked on what and how often.

Overall: Excellent overall trending data as well as contact specific details.

Vendor Response

by MassMailer on January 10, 2018

Thanks Nancy for your kind review. Great to have you as our customer.

Capterra-loader

Fantastic mass mailing solution from within Salesforce!!!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible software and easy/intuitive to use with great deliverability score. Amazing reporting features and outstanding support from the MassMailer tech team.

Cons: Limited email formatting as well as lack of "cc" feature that would allow extra visibility of cc'd contacts for the main recipient.

Overall: We finally got the mass mailing solution that is perfectly integrated with Salesforce. We no longer need to export our database to use external mass mailing solutions.

Capterra-loader

Just a few edits from a smooth experience.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The email sending capability is better than the preset limits for Salesforce Massmail. Tracking capability includes bounce, clicked and many more that is useful for scoring and drip marketing.

Cons: On a Lead level, there is a limit of adding filters to a view and each filter accomodates only one instance. So for example, If I were to pull a view of people from select cities, I need to create individual filters for each city.

Very good

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use incorporating my email touches with my database and how easy the software integrates with Salesforce.

Cons: Not being able to send actual attachments like you do in Outlook and have to use additional feature to create links to send attachments. But this is more of a personal preference too.

Overall: Easy to create campaigns to stay in touch with my contacts which are almost 6,000.

Integrated well into Salesforce and has worked well since deployment.

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This platform does what it was designed to do, and integrated effectively with Salesforce, bringing new functionality that has proved useful for our business.

Vendor Response

by MassMailer on October 31, 2017

Thanks Lewis for your kind review and for being a long term customer. Appreciate it much.

Good experience

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a good tool for mass mailing. Makes it much easier to reach a wider audience. Does what other software programs do.

Cons: Would like this to be less expensive. Lots of tools on the market and some at a lower price than this one.