Moosend

Moosend

5 / 5 43 reviews

Who Uses This Software?

From fledgling startups to Fortune 500 companies, thousands of businesses around the globe use Moosend to engage their email subscribers and grow their businesses. Why not you?


Average Ratings

43 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    Free email marketing for up to 5K contacts for unlimited email campaigns.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Moosend
  • www.moosend.com
  • Founded 2012
  • United Kingdom

About Moosend

With Moosend's intelligent marketing automation and website tracking, you can exceed performance goals by doing less. Increase conversion rates with Cart Abandonment reminders, boost average order value with Upsell/Cross-sell sequences, establish brand loyalty as your competitive advantage with custom Loyalty sequences, and much more. Test drive our automations platform today - get access to the 5k contacts plan for free by copying and pasting this link to your browser https://goo.gl/AUuPh9 !


Moosend Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Moosend Reviews Recently Reviewed!

3b776781a0f844600f0377e9c694a9d6

Great service & great support!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the easy way of importing custom templates, the statistics per campaign are great, the importing & removing accounts is really fast. And the support is great, polite and helpful! Also it is absolutely value for money!

Can't even sign up, saying my email is blacklisted

Oct 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None, couldn't even use it. Support doesn't seem interested in trying to help me. I can use other email services, however.

Cons: Can't sign up that's what I don't like about it. And lack of customer support that doesn't care about helping.

Top class email marketing software with astounding customer support and up time!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer Support
Consistent function and 100% up time
Really excited about the new automation features

Cons: Internal newsletter editor can be easily improved. The update that is on beta works great and we are waiting for it to go live

Very satisfied with the whole experience and they are constantly surprising me positively

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used some other services before, but when I tried Moosend I was very surprised and knew that this is the right service for my needs. It's very easy to use, offers all I need and is not expensive

Cons: I didn't have any bigger problems with Moosend and all my minor issues were solved after a minute of chatting with the dedicated support team.

Overall: Using it regularly for my campaigns

Easy and quick in design, very good value for money

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The drag and drop design is very easy and has many functions to adjust the design of the newsletter to your needs. The cost is great too!

Cons: In comparison with other platforms more time is needed to feel yourself comfortable in the environment

Overall: Update of the contacts, more lists can be uploaded

Happy customer so far

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very simple and easy to use, multiple A/B testing options, good features and best of all, EXCELLENT customer service.

Cons: Whenever we come across problems or questions, Moosend's support team always promptly respond. We're very pleased with their service. There are no cons.

Overall: Moosend's product meets our requirements and also helps us save a lot of time and money.

Love Moosend!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Incredible customer support via email and online chat, simple and easy to use software and great value for money!

Cons: I do not have a single thing to complain about. The software is great and the company has brilliant customer service.

Have used Moosend a year now on regular basis. This is a very trustful product *****

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Moosend has very good service! If we have questions - we get answers very fast from the Manager in UK. We have been using different kind of other apps before, but never had this good service! I can advice Mooned to anyone that want to have a hassle free email-solution!

Cons: Fortunately i can't find any drawbacks with this product at all. Again i will give the product five stars: *****

Overall: We now have a hassle free email app that we can trust. Have tried many other apps before, but never had the super service that Mooned are providing us - before now. *****

Professional, Affordable, Great Customer Service, SIMPLE ...

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Professional, Affordable, Great Customer Service, SIMPLE ... The big thing for me was its simplicity. I am able to create great looking news letters easily using their templates. Their rates are better than Mail Chimp or Constant Contact.

Cons: My needs are simple. I send out a monthly newsletter to my subscribers. As of now I have no complaints. They have all the tools to track and monitor who opens your newsletter etc, but I don't use it. I have no complaints.

A really modern and user-friendly platform that works well.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to use, has a modern, slick design and was the perfect solution after moving from an alternative provider.

Cons: It can be a little slow in loading pages at times but overall it works pretty well. All support queries were dealt with quickly.

Moosend provides a great mail marketing service

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.

Cons: Absolutely nothing. The service is great.

Overall: The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.

Recommendations to other buyers: One of the best companies in mail marketing. Strongly recommending to look into this company before choosing the final partner.

Vendor Response

by Moosend on March 14, 2017

Thank you so much for your review Alex. It's a pleasure working with you.

MOOSEND ROCKS!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: User friendly, straight forward tool. All monitoring options are there. Good value for Money. Support is excellent, I am the kind of client that always finds reasons to be upset. These guys never gave me the chance...

Keeps getting better

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: First tried Moosend on a previous version, and I'm glad to say they've improved their product since. They now have a fully functional email editor, and all the features you'd need from an email automation platform.

Great service, reasonable prices gets a successful result!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A must have service if you want to boost your sales. The service is really fast and gets campaigns delivered. Guys there doing a great job, really ready to support you in every problem faced.

Cheap and Easy email marketing software with Automation

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Eight Workflow options
Cheap with an amazing free plan.

Cons: While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.

Overall: I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation.

MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run.

On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows.

Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event.

Campaign opened: An automatic email is sent when the campaign is opened.
Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers.
Link clicked: An automatic email is sent when a link is clicked.
Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc.
Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event.
Anniversary: An automatic email is sent every year on a specific date
Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out.

Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page.

I expected to be able to create a signup form with a link [Such as Mailchimps's eepurl.com/xxxx] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown.

While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link.

Quick and easy!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend has literally saved us from spending long hours on sending our monthly newsletter to our customers. It is not only easy to use, but also fun! It has a very simple software and constantly makes improvements to our advantage.

Vendor Response

by Moosend on April 11, 2016

Thank you very much for your Review Maria. Always a pleasure working with you

Precious partner

Mar 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend was the best choice we could have made for an Email Service Provider.

¿he features & Automations offered by its platform not only have they upgraded the level of our email Services, but they have given our Company the professional "looks" we had been looking for our communications with our clients.

Thank you Moosend

Vendor Response

by Moosend on March 18, 2016

Thank you so much for your review Eleftheria. It's a pleasure working with you

Excellent product

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend saved us a ton of money while migrating from mailchimp.
Easy & reliable service.

VIP Support.

Vendor Response

by Moosend on February 18, 2016

Thank you very much for your review.

The best choice for email marketing!

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend offers easy to use and friendly interface, plus excellent customer support. You can easily manage your subscribers and build segments based on your own criteria. Overall it's the best choice for email marketing!

Vendor Response

by Moosend on February 04, 2016

Thank you very much for your review Andrie.

Great product, top customer support and value for money!

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In the past couple of years I've tried several services for email campaigns. I preferred Moosend for its excellent UI, customer support services and competitive price. Keep up the good work Moosend :)

Vendor Response

by Moosend on February 04, 2016

Thank you very much for your review Konstantinos.

Great experience

Jan 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend is a user friendly platform with a very helpful customer support.
Lot of useful features to implement your email strategy.

Vendor Response

by Moosend on January 26, 2016

Thank you very much for your review Notis.

Connor's Review of the Moosend Platform

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend is an exceptional platform, I've had excellent rapport and response from the members of the team and never needed support due to down time or glitches ect. I come from an experienced CRM marketing background & I highly recommend the system.

Vendor Response

by Moosend on January 26, 2016

Thank you very much for your review Connor. It's a pleasure working with you.

A 360 solution for professional email campaigns!

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Organizing, executing and monitoring e-campaigns easily through it's friendly interface.

Vendor Response

by Moosend on January 26, 2016

Thank you very much for your review Yannis. It is a pleasure working with you.

A great -email- experience

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The biggest Greek email provider! A great team with direct customer care! Trust them!

Vendor Response

by Moosend on January 25, 2016

Thank you for your review Johnny. We hope that we will manage to work in UK together as well.

Great Overall Experience

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very friendly end user experience and great technical support. One of the most admirable startups, with great potential! The contentious additions of features, makes it even better!

Vendor Response

by Moosend on January 25, 2016

Thank you very much for your review Angeliki.

Does everything you'd expect (and more)

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy-to-use web interface, modern graphic setting and an great wizard for new users.
High deliverability for the email campaigns
Excellent customer service by phone live chat and email

Vendor Response

by Moosend on January 25, 2016

Thank you very much for your review Vangelis

Moosend makes it easier for us!

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: User Friendly
Great Support when needed

Vendor Response

by Moosend on January 22, 2016

Thank you very much for your review Nadia. We are excited to have you as a client. Here's to a great 2016!

Clean and simple

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very simple, strait forward and with a fair pricing plan.
Makes newslettering a hustle free process. Love it.

Vendor Response

by Moosend on January 22, 2016

Thank you very much for your review Vasili. It is a pleasure to have you as a client.

efficient and satisfactory use of the software

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: it has been a great tool for our work. it is easy to work with while it is doing what is supposed to with accuracy!
maybe it could need a small improvement on its customer service!

Vendor Response

by Moosend on January 22, 2016

Thank you very much for your review Leuteris. We checked our records and we never saw any complaint or unsolved issue between you and our support. We will call you to further discuss on this.

Easy to Use ¿ Fantastic Customer Service

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used MailChimp for years, and I think that Moosend is more comfortable to use, at least, 40% cheaper and they have a fantastic customer support. On top of this, they have free plans for startups, and all of their features are available across all plans.

Vendor Response

by Moosend on January 18, 2016

Thank you very much for your review Victoria.

Charges Per Unique User across Multiple Lists ¿ Excellent Support

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have more than 50 mailing lists, and many customers of ours are placed across many of them. With Moosend, we can mail across all of our lists, and we will be charged only for our unique users. Their support is friendly and will help you solve any issues.

Vendor Response

by Moosend on January 15, 2016

Thank you very much for your review Aggelos.

Excellent Customer Support and Inbox Placement Rate

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Moosend for the last 18 months, and we are impressed with their friendly customer support an excellent inbox placement rate. We highly recommend them.

Vendor Response

by Moosend on January 15, 2016

Thank you for your review Manolis

Go on,Moosend it :)

Jan 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I highly recommend Moosend, as it clearly provides what's promised! I can send newsletters and create multiple email campaigns in no time, while managing my mailing lists with extreme ease. I really enjoyed the news about the latest report addition, which enables users to export some cool campaign statistics to evaluate & share. Most important: these dudes continually strive for improvement, so i can rest assured that a lot more are on the way...

Vendor Response

by Moosend on January 15, 2016

Thank you very much for your review Dimitris. It is a pleasure doing business with you.

Strongly Recommended E-mail Platform for e-commerce

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extremely user friendly platform with very simple user interface. Advanced segmentation options for handling subscribers based on various characteristics. Useful automation tool for marketing & e-commerce purposes. 24/7 customer service provides support if needed.

Vendor Response

by Moosend on January 14, 2016

Thank you very much for your review Giorgos. It's always a pleasure doing business with you.

Lets you achieve email marketing goals with ease

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Ease of use
Powerful segmentation tools and campaign editor
Robust reports
High deliverability rate
Personalised support

Vendor Response

by Moosend on January 13, 2016

Thank you very much for your review Yianni. It is our pleasure doing business with you.

Recommended!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moosend is easy to use, relatively fast, has a great UI and amazing reports. It provided solutions for all the basic and advanced needs we came across the last few years. We are happy to use this service and we strongly recommend it to all of our customers.

Vendor Response

by Moosend on January 12, 2016

Thank you very much for your review Alex. It's always a pleasure doing business with you.

Great Email Marketing Tool - Minor adjustments needed on the editor

Jan 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great email marketing tool. I've used Mailchimp and CC in the past and I switched to Moosend. They offer great analytics in real time, deliverabilty, a/b testing, automations , the option to manage several accounts under one roof with a solid pricing model and a very helpful customer care were key factors on my choice. A minor remark is the lack of predefined themes on the editor, yet it is overcompensated with the all the other features offered.

Vendor Response

by Moosend on January 12, 2016

Thank you very much for your review Takis. We are working on setting up predefined themes on our new editor and we will let you know as soon as we have them live.

Highly recommended!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a great platform. Easy to use, nice design, useful automations and of course analytics! It really makes e-mail marketing easy even for newbies. Extra points for the free credits you get when you start!

Vendor Response

by Moosend on January 08, 2016

Thank you very much for your review Mrs Karvouni.

It takes me a little while to complete emailing function.

Jan 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: This ESP is one of the strongest ESPs we've ever used.
Cons: Responds slowly.

Vendor Response

by Moosend on January 07, 2016

Thanks for the review Rosana.. What do you mean by Responds Slowly? It is not that clear to us .

Overall, Moosend helps us to generate more revenue with its very flexible features.

Jan 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Moosend allows us to customize different HTML email templates which add versatility to our email deployment.
It offers very comprehensive reports on recipients, bounces, opens and clicks that are essential to our daily campaign analysis.

Cons:
Response time is a bit slow especially when choosing the filters/segments for each mailing.

Vendor Response

by Moosend on January 07, 2016

Thank you very much for your review Kevin. We are working to further optimize the segments issue. Feel free to ping us with any further update requests you might have.

This software is such a big help for the overall progress of our campaigns.

Jan 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My only concern so far is that of the slow loading of the segments and the duplication part of emails (limited by segmented list). Overall, the ESP is efficient and delivers incredible ROI. Way to go for Moosend!

Vendor Response

by Moosend on January 07, 2016

Thank you very much for your feedback Lexter. We are working to further optimize the segments loading.

It worth every cent!

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We worked with many company to send our mail campaign, and Moosend is the best for this purpose. They have all the tools we need, the BEST customer service, everything very easy to use... and I love their educational content. I recommend Moosend to everyone, give it a try!

Vendor Response

by Moosend on January 06, 2016

thank you very much for your kind words. It is a pleasure working with you.

Moosend Revier for Newsletter Campaing

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best choice we could make for our newsletter!

Vendor Response

by Moosend on December 29, 2015

Thank you very much for your kind words Haris. Always a pleasure to work with you :)