Who Uses This Software?

No matter your size, offer two-day shipping to your customers with the fulfillment power and scale of a large national retailer.


Average Ratings

17 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ShipBob
  • www.shipbob.com/
  • Founded 3
  • United States

About ShipBob

ShipBob offers a streamlined shipping and fulfillment solution for e-commerce businesses. ShipBob combines order and inventory management, customer communication capabilities, predictive data and insights, as well as optimized shipping for e-commerce companies. ShipBob integrates with online e-commerce platforms such as Shopify, WooCommerce, Magento and many more.


ShipBob Features

  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

ShipBob Reviews Recently Reviewed!


Used to automate the shipping process for hundreds of my students.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a first-time e-commerce business owner, Shipbob made it easy to navigate the process of sending my customers their orders. I like that their warehousing fees are laid out clearly.

Cons: Customer support is not as quick as I would have hoped. I wish there was an easier way to contact support and have them deal with my problem during my launch weeks.

Worst company I have ever used

Apr 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This company gave me a nightmare. Terrible software, even log in doesn't work. Orders errors out yet suddenly popped up leading to products getting fulfilled incorrectly. We had over 100 orders fulfilled incorrectly by them in the first week of working with them. Have never had such a bad experience with a 3PL

Cons: Customer service is a joke. No one cares. While your stuff is on fire, you can call your account manager and he is leisurely at lunch, and said he will handle it when he is back from lunch. And obviously 3 hours later you still dont hear from him.

Capterra-loader

Love the simplicity of the dashboard, and the speed of service.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless.

Cons: The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this.

ShipBob has been an instrumental partner in scaling our business regarding operations and logistics

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Cons: Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

Good solution, but requires frequent contact with support team

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to manage products, merge inventory, handle bundles, and see stock levels. The ability to do multiple distribution centers looks cool, but not used yet.

Cons: No way to delete duplicated product variants imported to system. No easy way to manage pre-orders other than manually putting items on hold.

good software but buggy on shipping price.

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use. It has good integration to Amazon, Ebay, and Walmart. Inbound shipment is quick and easy.

Cons: shipping price is not consistent and aligned to contracted price. same product and weight would be price double sometimes.

We're having troubles as a team and shared our feedback with our account manager.

Jan 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The support team wants to be helpful and has decent turnaround time. The design looks nice and isn't overwhelming.

Cons: Managing claims aren't user friendly. Locating the orders within ShipBob based on our order number and the followup through email and the ShipBob platform isn't ideal.

We have had a great experience with Shipbob and their customer support!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, user friendly with easy access to essentials.
Customer support is always very responsive.

ShipBob's customer service and responsiveness has made working with a 3PL a great experience!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!

Cons: I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.

Not good.

Jan 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Interface design is clean. It looks like a program that is friendly you to use, and looks like something we'd like to support.

Cons: A lot of the sections we navigate to don't have the features we'd expect. Also, the claims process and working through email w/ your Zendesk hasn't been friendly. We'd need claims filed on damaged goods on large shipments that aren't easy to track.

Overall a great experience. There have been errors here and there that affected customers though.

Jan 22, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.

Cons: It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.

easy loading of goods and some fulfillment - good people working in L.A.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Neat and understandable. Plenty of helpful people who you can consult with to help out on the data entry. Great that it syncs to Shopify.

Cons: You need to use it to get all the information in. The excel upload wasn't easy for us to use, though we tried several times. I opted to enter each product manually, but that wasn't too bad. The sync with our Shopify wasn't always perfect either, but that's probably because of our store is organized.

Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Cons: Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.

Certain things require manual setup on their side, such as modifying the packing labels.

Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

Overall: Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

good company to get my small business started with!

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: pretty easy to use and updated in a timely manner. clean looking and big improvement over previous software version

Cons: sometimes gets hung up, doesn't process. would like to see a little more detail under my account charges

Had some difficulties in the beginning and have worked through them

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to navigate and it does offer customers more options than other fulfillment centers I have used in the past

Cons: Not being able to look at my inventory in each location. This is possible, but I have to go through multiple steps to achieve this.

Capterra-loader

Great help for e-commerce companies!

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant updating and improvements to portal, easy to find what you're looking for, not a labyrinth of menus and options to find your way through. Setting up integrations is easy.

Cons: Cannot merge products when they're already part of a bundle. Makes adding new SKUs a real pain because you have to undo all of the bundles you've already made.

Poor customer service

Nov 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..

Cons: 4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why... 5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems.. 6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business... 7. Sending out wrong items..