TrackTik

TrackTik

4 / 5 13 reviews

Who Uses This Software?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.


Average Ratings

13 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackTik
  • tracktik.com
  • Canada

About TrackTik

TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions. This powerful mobile and web based software connects field personnel to management and clients through a suite of unsurpassed guard management tools, powerful business intelligence modules, and automated financial management solutions.


TrackTik Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Dashboard
  • Incident Management
  • Internal Controls Management
  • Risk Assessment
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • ID Scan
  • ID Tags
  • Office Directory
  • Pre-Registration
  • Self-Registration
  • Visitor Check-in
  • Visitor Tracking
  • Watch List
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

TrackTik Reviews Recently Reviewed!

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Jul 05, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros: This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons: In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor Response

by TrackTik on August 24, 2017

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik¿s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we¿d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you¿re able to provide randomization in your tours. We¿d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we¿ll get back to you right away.

A year to implement and troubleshoot

Jun 09, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: They have made great strives and have great potential but still have a way to go.

Pros: My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Cons: One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

Vendor Response

by TrackTik on June 28, 2017

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

Customer Support Assistance

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Vendor Response

by TrackTik on June 19, 2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Guard Tours

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Setting up Check Points, inputting custom names, setting up different tours with the ability to include, exclude, or change the route based on time, day, all have added a significant value add to our client buy in as well as improve performance of our employees. The reporting and notification capability has also added an improvement in accountability real time and history.

Vendor Response

by TrackTik on February 10, 2017

Hi Ron, Thanks for your feedback! We are glad to hear that this is adding value added services for your clients. I will have your Account Manager reach out to you and give you some details of exciting things that we are working on! Thanks again, and if you ever need anything please do not hesitate to contact us.

Tracktik Review

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store.

Vendor Response

by TrackTik on February 10, 2017

Thank you for your honest feedback. We appreciate your comments and would love to discuss this further with you to address your needs. We will have your account manager reach out to you to discuss your feedback. If you need anything else, please do not hesitate to contact us!

Great product; great support

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracktik has been a fantastic product and a huge asset to our company. Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful. Great product!

Vendor Response

by TrackTik on February 02, 2017

Thank you very much Nick for such great review. We work hard to offer the best security workforce management platform as well as a strong customer service! We look forward to continuing our successful partnership!

Tracktik with Axis Security

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.

Vendor Response

by TrackTik on February 02, 2017

Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy!

Industry Leading Technology

Oct 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!

Vendor Response

by TrackTik on June 19, 2017

Terrence it's a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company's success and offer more than support!

This software has made both management and employees jobs much easier.

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All pros!!! Management is able to quickly review all of the hard work their team(s) have performed. Also easy to identify areas for improvement. Utilizing the reports function has made report writing and management incredibly effortless. All reports now paperless and available within seconds. The software support is top notch; the TrackTik team has been extremely responsive to any concerns. Any issues have been resolved almost immediately.

Vendor Response

by TrackTik on October 08, 2015

Thank you for the great feedback! With our turn-key implementation services we were able to get your operations configured and live quickly. It was an absolute pleasure working with you and your team and we know this is the start of great things.

Best security guard management system on the market

Sep 14, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.

Vendor Response

by TrackTik on June 19, 2017

We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients' feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible.

The blood line of my company....

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Staffr is the "Heart and Blood Line" of my company. Every aspect of my security company runs through this software.
* HR functions
* Licensing regulations
* Employee GPS Tracking
* Report Writing
* Complete Scheduling program, remote dial-in and web site tracking
* Customer Invoices
* Vehicle Tracking

HGPS use Staffr for every aspect of our operations business. This is the best operations that software I have ever used.

Vendor Response

by TrackTik on October 08, 2015

It is always great seeing a client fully integrate TrackTik to optimize their operations! Thank you for the positive review! Client feedback is always appreciated and considered in future developments.

Being using this Security Software solution for a year.

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Great support. Does so many things for your company. It also has room to grow and plenty of untapped potential. The product gets better every release.

Vendor Response

by TrackTik on September 14, 2015

We appreciate the positive feedback! At TrackTik we are always listening to our clients on how we can improve our products and services. We look forward to continuing our strong partnership.

Amazing Product and All-In-One Security Operations Solution

Sep 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Vendor Response

by TrackTik on September 14, 2015

Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services.