Who Uses This Software?

Independent landlords and property managers who manage small to mid sized portfolios (1-300 units), wanting to streamline the time consuming, mundane tasks of property management.


Average Ratings

23 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    1 Rental Property - Free Indie Plan $29/mo Pro Plan $99/mo
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pendo
  • pen.do
  • Founded 2014
  • Canada

About Pendo

Pendo is an online app for landlords that simplifies the time consuming, mundane tasks of property management. Pendo does all the heavy lifting so Landlords can spend more time building better relationships with their tenants. Pendo landlords can manage all of their business online and in one place: listing websites, rental applications, lease agreements, tenant screening, tenant on-boarding, cashflow management, rent collection, and financial reporting. Pendo has users in 85 countries.


Pendo Features

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Pendo Reviews Recently Reviewed!


Pendo is easy to use, navigate, and resolve issues with!

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: They're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.

Cons: I think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!

Overall: Easy and central place to organize and administer rental taskers.

Vendor Response

by Pendo on October 24, 2017

Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.

I manage over 100 apartments

Sep 01, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I was so excited that you can send lease agreements out within 5 minutes; it's so easy. You can see what units are expiring in 90 days; you always have a good vision on what's happening in your portfolio.

Cons: If a lease is expiring say Sept 30, 2017 and you have done a new lease starting October 1, 2017 it doesn't recognize that you have a new lease pending.

Vendor Response

by Pendo on October 24, 2017

Thanks for the positive review Sarah! So happy to hear that you are excited about how quick and easy it is to send a lease agreement and that Pendo keeps you up to date on what's happening in your portfolio.

Experience has been great. I can't imagine not using this software.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps keep me organised. Sorts expenses and income for each property. Tax time is much easier. I send files directly to account. I upload leases now. Easy access if I need to refer or send to a bank.

Cons: It can be tricky entering and removing leases/tenants. I do typically have a small issues adding multiple entries and the same time on different properties. I have to do a hard refresh in order to ensure they have been added.

Vendor Response

by Pendo on October 24, 2017

Thank you for the glowing review! We're excited to hear that your experience has been great and that Pendo helps keep you organized and makes tax time much easier. Our development team is always working to ensure we deliver the best product to our users, like you, and we appreciate the feedback.

Pendo Review

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it's pretty simplistic to use, but it fairly robust in it's offering.

Cons: There are some limiting functions that we tried to get working (based on the initial sales pitch), that just won't work for us. Specifically, the bank reconciliation function.

Once in a while there is some weird things that happen, but always get sorted out by support in the end.

Overall: It would be above average compared to other software platforms I've tried. The price is right and therefore I'm willing to put up with some of it's limited functionality.

Vendor Response

by Pendo on March 30, 2019

Dean, thanks for the review. We are working on improving functions for Property Managers. Look for updates in the coming months!

Great value for property managers

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use and track applicants, tenants and leases. I use this software daily and it is way easier and much less expensive than the previous software I was using which was super cumbersome and difficult.

Cons: Accounting functions are fine if you have a second book keeping system for tax purposes, but the ability to delete transactions could be problematic if user is not careful.

Vendor Response

by Pendo on October 24, 2017

Thank you for the great review - we really appreciate your feedback. Happy to hear that Pendo is easier and less expensive than the previous software you were using!

Great software

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used it since my first property (2014), it's easy to use once you get the hang of it. It's also great value. All in all, I am a very happy customer

Cons: It could be fancier, but I am happy. Also, I realised recently that scheduled payments going forward were not accounted for. I had to go in and do this manually, no big deal but it meant that I did not get the tax deduction for a couple of years for those payments.

Excellent Resource for Landlords

Mar 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free

Nice design

Friendly appearance

Captures virtually everything you need to do for record keeping

Cons: some bugs, but that's normal. Nothing else

Overall: It's a one-stop shop platform to track tenant transactions and accounting requirements.

Vendor Response

by Pendo on March 30, 2019

Thanks for the review, Andrew.

Pendo is a useful application for managing multiple properties. Very affordable to use.

Sep 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have been using the online leases a lot which are relatively easy to use.

The property inspection report function that they recently added is pretty cool.

The software is getting better and better. I will continue to use it.

It is very affordable.

Cons: It's is quite buggy at times. Sometimes hard to navigate for what your trying to do. They are improving the software all the time and it's not considerably better then when I first used them. I'm using it a lot more lately.

Overall: Digital leases.

Property inspections.

Vendor Response

by Pendo on October 24, 2017

Nev, thank you so much for taking the time to give Pendo a review. We're pleased to hear you find our condition inspection report pretty cool and our software affordable to use. We are continuously working to make improvements to our software to ensure we create a great experience for our users and appreciate your feedback.

Simple to use - an excellent tool

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily track expenses and income and tally them for any range of dates.

Ability to categorize expenses and income appropriately, and report on them.

Cons: Can't seem to view entries (for expenses and income) for more than 12 months ago. Other than that it's pretty excellent.

Overall: Fantastic tool. Really quick and easy to use. Makes staying organized with my rental property(ies) SO much easier!

Vendor Response

by Pendo on March 28, 2019

Thanks for being an awesome customer, Tim. We are glad Pendo has been a good tool to manage your properties. We have reached out to you regarding how to view entries for past years.

Easier than Quickbooks

Mar 25, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Ease of use

Dependability - website has NEVER been down when I need it

Cons: Can't use fields or easily find information on a property, takes some time to hunt

Overall: Works fine for real estate property management

Vendor Response

by Pendo on April 02, 2019

Joan, thanks for the review! We will be making changes to our User Interface to allow users to find key features much easier. Stay tuned for updates!

Found Pendo early on and have helped beta test. Great folks to work with

Sep 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud based. Pretty intuitive. Ease or running reports and tracking income/expenses. I like the improvements made to lease tracking.

Cons: CSV import was an original feature that was dropped. That was very helpful to me and I would like to see it come back. Some of the auto repeat features could be more streamlined to make them more helpful.

Overall: much easier tracking and reporting of income/expenses

Vendor Response

by Pendo on October 24, 2017

Thank you for the great review Dan, and for being an early adopter / beta tester. So happy to hear that you find the folks here at Pendo great to work with - we like working with you too! Regarding the CSV import and auto repeat features - we will definitely take your feedback into consideration and appreciate you letting us know.

Pendo Review

Mar 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: very easy and flexible to use. very quickly to set up. good view on the portfolio

Cons: some repeating bugs resurface over and over again.

Overall: it is good accounting managing system. not available in US for transaction and rent pay yet.

Vendor Response

by Pendo on April 15, 2019

Thanks for the review, Mark! We are working hard to resolve software bugs.

Lost Without Pendo

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am very thankful for the Pendo website. This year when the company did the taxes I did not have to send in any receipts or explain any payments. Everything was done directly from the website. I would be lost without it.

Cons: I do not like the section for the lease I want to put in my own lease.

Overall: The account does our taxes with ease I did not get one phone call this year!

Vendor Response

by Pendo on April 04, 2019

Cynthia, we are so glad to hear that Pendo was instrumental in your tax preparation process.
For your comment about using your own lease document, we do offer the ability for Landlords to upload a copy of a scanned lease document. We have sent you instructions on how to do this.

Heaven for satellite landlords

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of the whole system makes it very efficient and it only takes a few minutes for me to update it on a monthly basis. The bank transaction integration saves a huge amount of manual input.

Cons: Still has some quirks that i have needed to contact customer support about but overall a good product.

Overall: I'm a satellite landlord meaning i live in Europe but my properties are in USA so this software is invaluable to me saving time especially when my taxes are due this is because the software creates a report for the whole year so i can just input the numbers very easily when they are due saving time once again.

Vendor Response

by Pendo on April 23, 2019

Thanks for the review!

Great Tool

Mar 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeping track of my properties income and expense. We have three properties with hopes of more. Like the report running ability too.

Cons: It NEEDS a search function to find one-off expenses. Also having the ability to download all attachment/receipts for property at once would be great. I would pay an extra $5/month for these two features

Overall: I am a happy customer who wants a little more

Vendor Response

by Pendo on March 25, 2019

Thanks for the review, we appreciate the feedback. We have forwarded your feature requests to our Product Team and they will be implemented in the near future!

Pendo

Mar 26, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Great to track expenses for the accountant plus see my ROI

Electronic signatures

Tenant Screening

Cons: Delays getting rent payments, some times its been up to 1 week

Need an app or mobile website thats not just for walk throughs

Overall: Its just easy for someone like me with about 10 units and run it off the "side of my desk"

Vendor Response

by Pendo on April 02, 2019

Ryan, thanks for your feedback! We have recently shortened the payment processing time for PendoPay. An app version for our product is not currently in the pipeline but if that changes, an update will go out to our customers.

Have used Pendo for a few years and it works pretty well. Could use a few more expense catagories.

Sep 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The reporting feature has been a good option when filing my taxes. I am able to download into a spreadsheet and check for errors and omissions.

Cons: It gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.

Vendor Response

by Pendo on October 24, 2017

Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier.
We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!

The issues

Apr 13, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does keep track of activities on each property.

Sending interactive forms to tenants.

Cons: I have hard time editing Information on the properties after creating the property.

Vendor Response

by Pendo on April 16, 2019

Thanks for the review Mohammad, we will reach out to assist you with the edit feature.

Simple, easy to use and organized way to Landlord

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and record payments and expenses specific to each property and tenant. PendoPay is great - except for the couple of outages this past year.

Cons: Reporting functionality is limited. Giving a tenant a report of their payments paid for the year requires creation of a manual invoice.

Vendor Response

by Pendo on April 02, 2019

Thanks for your review, Daniel. Improved reporting functionality is coming this year!

Good for the price.

Mar 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does it's job, and what it promises it does. PendoPay is a nice new feature that enables all of your payments to be synced for a low cost in the software as well. Their attempt is keeping everything in one place, which is a nice goal.

Cons: A few bugs have popped up from time to time, the customer support is great, but the bugs can sometimes slow us down or repeat our work.

Overall: Fairly positive.

Vendor Response

by Pendo on March 30, 2019

Thanks for the feedback, Kyle. We are hard at killing those nasty bugs. We are committed to providing a stable platform for our awesome Pendo users.

Pendo Review

Mar 31, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The multiple property functions are easy and the lease reminders are helpful.

Cons: Would like to be able to customize more categories.

Vendor Response

by Pendo on April 02, 2019

Thanks for the review Danny! We will reach out to discuss your suggestion of customization of categories.

First time having a property for rent

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I chose Pendo because it offers all the basic features I wanted. Pendo gives me background check services at a reasonable price. Pendo let's me generate a rent contract which I can modify with additional clauses. Pendo allowed me to print out a contract and have it signed electronically. Pendo allows potential renters to fill in their information online. As a newbie in the rental business Pendo has been very easy to use and setup.

Cons: I did not find a way to read the proposed contract until I entered the potential renters data.

Overall: I was able to inform potential renters that they would have to pass a background and credit check to rent my apartment. Pendo allowed me to print out a contract and have it signed electronically when I rented the apartment for the first time faster than I expected.

Vendor Response

by Pendo on April 02, 2019

Hi Stephen, thanks for the review! We will be updating our system so you can review the lease prior to sending to your tenant.

Simple and Very Robust Software

Mar 19, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: simple to use

data integration

intuitive

Cons: had difficulty adding multiple credit cards and accounts

Overall: It's been very easy to learn and apply

Vendor Response

by Pendo on March 25, 2019

Thanks for the feedback!