--- title: "ShipBob Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShipBob Software - reviews, pricing plans, popular comparisons to other Third Party Logistics (3PL) products and more." source_url: "https://www.capterra.com/p/166529/ShipBob/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # ShipBob Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipBob ## What is ShipBob? ShipBob is an ecommerce fulfillment solution that helps businesses scale operations, offer 2-day shipping, and manage inventory across multiple sales channels. It provides a full-stack platform with order and inventory management, reporting, and analytics. Businesses can use ShipBob's network of 50 global fulfillment centers to strategically place inventory, automate replenishment, and reduce shipping costs and transit times. The platform offers top tier picking, packing, shipping, and returns management, allowing businesses to focus on growth. ShipBob's customizable unboxing and 2-day shipping across the continental US enhance customer experience and drive revenue. It also supports B2B fulfillment with automated EDI integration for seamless wholesale and retail orders. With a developer-friendly API and 50+ pre-built integrations, businesses can connect ecommerce platforms and tools into a centralized system, efficiently managing their supply chain from a single platform. ## What is ShipBob used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Shipping](https://www.capterra.com/shipping-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 108 user reviews Reviews sentiment Positive 67% Neutral 3% Negative 31% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipBob?[Manage this product listing](https://www.g2.com/products/shipbob/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipBob 3.6 (108) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price Contact vendor Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (108) Ease Of Use 4.6 (388) Value For Money 3.4 (100) Value For Money 4.6 (354) Customer Service 3.5 (106) Customer Service 4.8 (374) ## ShipBob alternatives [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (1,134)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) ## FAQs about ShipBob Overview ### What problems does ShipBob solve? ShipBob solves the operational burden of manually packing orders, printing labels, and coordinating shipments by managing ecommerce fulfillment across multiple warehouses. Its dashboard centralizes order status, inventory by location and sales channel, tracking, and reorder alerts. Ecommerce founders, operations teams, and growing direct-to-consumer brands benefit from clearer stock planning and more time for marketing and growth. Answer based on 41 reviews Overview ### Which roles and teams benefit most from ShipBob? ShipBob is most used by founders, owners, CEOs, and other business leaders who oversee e-commerce fulfillment and customer delivery. Operations, fulfillment, logistics, and supply chain managers use it to manage inventory, coordinate order shipping, and monitor warehouse activity. Marketing and e-commerce teams rely on fulfillment visibility to support online sales and customer expectations. Answer based on 106 reviews Overview ### What company size and industries is ShipBob built for? ShipBob is built for DTC and B2B ecommerce businesses, primarily small companies (99%), with Consumer Goods leading at 23%. It also serves Retail businesses (15%) and Health, Wellness and Fitness companies (13%). Midsize businesses represent 1% of reviewers, indicating the platform mainly supports smaller ecommerce operations. Answer based on 107 reviews Features and Usability ### What are the key features of ShipBob? ShipBob includes core order fulfillment, inventory management, order tracking, and shipping management features. Its dashboard provides real-time reporting, inventory visibility across multiple fulfillment centers, and reorder notifications. Differentiating eCommerce integrations sync orders with Shopify, WooCommerce, Amazon, and other sales channels, while shipping labels and delivery tracking support customer updates. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does ShipBob integrate with? ShipBob integrates with more than 60 third-party tools and platforms, including Shopify, Squarespace, Amazon, WooCommerce, Adobe Commerce, BigCommerce, AfterShip, and Avalara. Its ecommerce connections support order and inventory data exchange, though reviewer feedback identifies Shopify Markets inventory synchronization limitations and occasional Shopify shipping-rate or sync issues. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does ShipBob offer? ShipBob provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader topic sessions, documentation offers written reference material, and videos provide visual step-by-step learning. Answer based on 3 reviews Getting Started and Support ### What customer support options does ShipBob offer, and how do users rate the experience? ShipBob offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as attentive, knowledgeable, and helpful during onboarding and routine questions. However, some report slow or unclear responses, difficulty escalating operational problems, repeated follow-ups, and inconsistent resolution of technical, inventory, or billing issues. Answer based on 60 reviews Features and Usability ### How well does ShipBob handle ecommerce shipping? ShipBob handles outsourced shipping well for many ecommerce businesses through multichannel integrations, inventory visibility, and fulfillment-center options. Small business teams value freeing time from packing orders and comparing shipment details. However, some reviewers report inconsistent rates, delayed labels, incorrect shipments, packaging problems, and limited escalation when urgent delivery issues arise. Answer based on 34 reviews Features and Usability ### How well does ShipBob process ecommerce orders? ShipBob automates order processing for connected ecommerce stores, helping teams route, edit, fulfill, and track orders without manual packing. Shopify, WooCommerce, and BigCommerce sellers often find the interface easy to learn and useful at volume. Some businesses report processing delays, order errors, slow inbound receiving, and difficult claim or support escalation. Answer based on 34 reviews ## Features AI summary Based on 1,274 Third Party Logistics (3PL) reviews Capterra data shows that buyers of order fulfillment software rank the following features as their top priorities: - **Order Management** (**60%** of reviewers rated this feature as critical) - **Inventory Management** (**63%**) - **Order Tracking** (**53%**) ShipBob supports all three of the features reviewers value most: **Order Management**, **Inventory Management**, and **Order Tracking**. Together, these capabilities help businesses manage incoming orders accurately, keep stock levels up to date, and monitor shipments from purchase through delivery, allowing teams to improve fulfillment accuracy and give customers better visibility into every order. Order Management 3.0 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 3.1 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Shipping Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Label Printing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Order Fulfillment 3.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products ShipBob 73 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Air Shipping: Ship packages/goods by aircraft - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Claims Management: Process of submitting and following up on claims with insurance companies - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Container Shipping: Shipping products/goods in containers - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For eCommerce: Intended to be used by online stores - Forecasting: Form predictions based on past and present data/trends - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (108) 3.7 Based on 108 reviews ## Pricing Value for money 3.4 (100) [View pricing plan details](https://www.capterra.com/p/166529/ShipBob/pricing/) Custom Contact Quote Available It includes: - Implementation - Receiving inventory - Warehousing products - Picking, packing, and shipping ShipBob WMS Contact Quote Available It includes: - Virtual or in-person implementation Value for money 3.4 (100) 3.4 Based on 100 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (106) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (106) 3.5 Based on 106 reviews ## User reviews Overall rating 3.6 Based on 108 reviews Filter by rating Counts reflect reviews available in this feed. 5(51) 4(21) 3(3) 2(10) 1(23) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 3-5 years ### "Repeated warehouse failures, lost sales and no accountability" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 21, 2026 I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable. Pros The features and interface are good, thorough, and it gives you lots of control over the fulfilment process. Cons When things work, they work ok, but when things go wrong, they REALLY go wrong. I have had HUGE impacts to my small business because of things going wrong - see next section Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "What we used to do with what felt like five tools, we can now do with one!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2026 ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. Pros The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. Cons The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charlotte K. President Used the software for: 1-3 years ### "Fast and accurate 3PL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer GM Used the software for: 3-5 years ### "Ok Tech, terrible fulfilment and support processes" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 21, 2026 ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Overall Thoughts About ShipBob Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2019 I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps. Pros User friendly software. Customer support is reliable & transparent. Cons Sometimes the response is slow with loading pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: 1-3 years ### "Great platform for those starting with fulfillment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2019 Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center. Pros The dashboard is easy to use. Customer service is great and answers all of my questions quickly. Cons Order and product pages load slowly. I've had issues with posters getting damaged in shipping. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR R R. Co-founder Used the software for: Less than 1 year ### "DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can..." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 6, 2020 TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan. Pros All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you. Cons This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CEO Used the software for: Less than 1 year ### "Worst 3PL we have ever used" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 13, 2022 Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL. Pros \- Nice API - Sandbox Environment - Nice dashboard Cons \- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Multiple issues with packing standards resulting in damage" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 12, 2024 Overall service has clearly declined over time. Pros Their pickup services are quick with ecommerce integrations. Cons They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Valerio R. CEO Used the software for: 3-5 years ### "horrible service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 9, 2025 HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews. Pros how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible Cons everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166529/ShipBob/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ShipStation vs ShipBob](https://www.capterra.com/compare/155621-166529/ShipStation-vs-ShipBob)[Fishbowl vs ShipBob](https://www.capterra.com/compare/123794-166529/Fishbowl-vs-ShipBob) [Easyship vs ShipBob](https://www.capterra.com/compare/166529-170399/ShipBob-vs-Easyship)[NetSuite vs ShipBob](https://www.capterra.com/compare/135757-166529/NetSuite-vs-ShipBob)