# ShipBob Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipBob Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more. Source: https://www.capterra.com/p/166529/ShipBob --- # ShipBob Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipBob ## What is ShipBob? ShipBob is an ecommerce fulfillment solution that helps businesses scale operations, offer 2-day shipping, and manage inventory across multiple sales channels. It provides a full-stack platform with order and inventory management, reporting, and analytics. Businesses can use ShipBob's network of 50 global fulfillment centers to strategically place inventory, automate replenishment, and reduce shipping costs and transit times. The platform offers top tier picking, packing, shipping, and returns management, allowing businesses to focus on growth. ShipBob's customizable unboxing and 2-day shipping across the continental US enhance customer experience and drive revenue. It also supports B2B fulfillment with automated EDI integration for seamless wholesale and retail orders. With a developer-friendly API and 50+ pre-built integrations, businesses can connect ecommerce platforms and tools into a centralized system, efficiently managing their supply chain from a single platform. ## What is ShipBob used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Shipping](https://www.capterra.com/shipping-software/) Top alternative Featured Overall rating Based on 104 user reviews Reviews sentiment Positive 67% Neutral 3% Negative 30% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipBob?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shipbob.com/&name=ShipBob) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipBob 3.6 (104) VS. [4.2 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (104) Ease Of Use 4.0 (1,999) Value For Money 3.4 (96) Value For Money 3.9 (1,589) Customer Service 3.6 (102) Customer Service 3.8 (1,693) ## ShipBob alternatives [4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (957)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (826)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (504)](https://www.capterra.com/p/78431/inFlow-Inventory/reviews/) Starting price $186.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) ## FAQs about ShipBob Overview ### Which roles and teams benefit most from ShipBob? ShipBob is most used by founders, CEOs, owners, and operations leaders who need scalable order fulfillment without building in-house logistics. Fulfillment and customer experience teams rely on it to manage inventory, shipping, and delivery issues, while business development and finance leaders use it to support growth, cost control, and service reliability. Answer based on 103 reviews Overview ### What company size and industries is ShipBob built for? ShipBob is built for small ecommerce businesses, with 99% of reviewers from small companies, serving DTC and B2B brands. It is used most in Consumer Goods at 24%, followed by Retail at 15% and Health, Wellness and Fitness at 12%, with limited midsize adoption at 1%. Answer based on 104 reviews Features and Usability ### What are the key features of ShipBob? ShipBob includes core 3PL management features like order fulfillment, order tracking, inventory management, and warehouse management across multiple locations. Reviewers also highlight its eCommerce integrations with Shopify, WooCommerce, and BigCommerce, plus dashboard reporting, reorder notifications, shipping label generation, and automatic tracking updates for customers. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does ShipBob integrate with? ShipBob integrates with Shopify and Squarespace, with reviewer-confirmed connections for order syncing and store operations. It also supports over 70 integrations across ecommerce, shipping, and operations tools, including Adobe Commerce, BigCommerce, AfterShip, Avalara, Brightpearl, and FedEx Ship Manager for broader storefront and fulfillment workflows. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does ShipBob offer? ShipBob provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group learning, documentation offers written reference, and videos provide self-paced instructional content. Answer based on 3 reviews Getting Started and Support ### What customer support options does ShipBob offer, and how do users rate the experience? ShipBob offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users describe support as prompt, helpful, and thorough during onboarding and routine issues, but others report slower replies, weak escalation, repetitive responses, and unresolved operational or billing problems when cases become complex or urgent. Answer based on 59 reviews Features and Usability ### How well does ShipBob handle shipping? ShipBob handles outsourced shipping well for many ecommerce brands, especially teams that want multi-warehouse fulfillment and easy store integrations. Many small businesses like the visibility into inventory, rates, and locations, but some report order errors, damaged shipments, inconsistent carrier pricing, and slower-than-expected label creation or dispatch. Answer based on 34 reviews Features and Usability ### How reliable is ShipBob for order processing? ShipBob processes orders efficiently for many online stores, with automatic ecommerce sync, clear order status, and simple day-to-day workflows. Small business owners often like the hands-off fulfillment model, but sentiment is mixed because some teams report delayed processing, incomplete or incorrect orders, slow returns handling, and limited escalation when problems arise. Answer based on 34 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 3.1 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Order Fulfillment 3.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Billing & Invoicing 3.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Inventory Tracking 2.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Warehouse Management 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses ShipBob 71 features Outsource and manage third party logistics Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Ship packages/goods by aircraft Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage customer orders that cannot be filled immediately due to out-of-stock items Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Documents issued by a carrier to acknowledge receipt of cargo for shipment Create and manage digital catalog of products/services with their details, specifications, and price Process of submitting and following up on claims with insurance companies Centralized database of stakeholders and their contact information such as names, address, phone number etc. Shipping products/goods in containers A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Manage order deliveries until they are received by the customers Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Intended to be used by online stores Form predictions based on past and present data/trends Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Group and package individual but related items as one package set Process of printing custom labels through various methods. Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Transportation of goods/products over long distances using ship Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Track the parcel or consignment delivery status Manage and organize the shipping, tracking, and delivery of packages Ability to link barcodes or serial numbers with specific items for identification Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Receive data and information in real time Receive system updates as soon as any changes are made Managing orders that a customer purchases repeatedly and regularly Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Search and filter data across systems to locate required information by entering keywords or certain criteria Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Manage special order requested by a customer Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Manage and track operations and inventory within warehouses Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (104) 3.7 Based on 104 reviews ## Pricing Value for money 3.4 (96) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/166529/ShipBob/pricing/) Value for money 3.4 (96) 3.4 Based on 96 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (102) 3.6 Based on 102 reviews ## User reviews Overall rating 3.6 Based on 104 reviews Filter by rating 5(49) 4(21) 3(3) 2(10) 1(21) Mentioned topic Sorted by most recent BK Bridgette K. owner Retail ### "Great Software for my small business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 20, 2025 Pros This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive. Cons At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VR valerio r. CEO Sports ### "horrible service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2025 HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews. Pros how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible Cons everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 We're so sorry to hear this. Someone from our support leadership team will be reaching out ASAP. KR Katherine R. Katherine Rodriguez Apparel & Fashion ### "Big brand logistics power" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2025 Pros It gives small to mid sized brands logistics power Cons It as some order inaccuracies, like the wrong item being shipped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gideon B. Customer Manager Media Production ### "My fast hand experience with ShipBob." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences. Pros Effectiveness of the software in inventory planning and brilliant integration with other platforms. Cons I cannot think of any dislike. The software has served us without flaws. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Angela B. CEO Apparel & Fashion ### "The worst fulfillment company of all time. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2024 Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere. Pros interface works, but its a front they cant even contact the warehouses they use for days. Cons Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Abby J. Consultant Alternative Medicine ### "No complaints! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2024 I enjoyed it and I found it easy to use rather than some other software I’ve used Pros ShipBob has the best deals and is able to help you accurately keep track of your inventory. Cons It can be hard to teach a new user how to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lauren R. CEO Apparel & Fashion ### "Responsive support team - but you'll need them a lot" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 14, 2024 Pros Responsive support team - which, unfortunately, I needed to contact a lot. Cons Terrible help articles, complex setup for products and kitting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Design ### "Probably the worst CS I have ever encountered" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2024 Pros Easy to get started and the system is easy to use Cons Non transparent pricing. Overbilling. Lost inventory but the most important of all is the appalling customer service. False promises after false promises with SLA followed by lies about technical issues followed by further false promises. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 We are so sorry to hear this. Can you please share what email address is tied to your ShipBob account? We'd like an opportunity to review what went wrong. RD Rom D. Director Consumer Goods ### "Multiple issues with packing standards resulting in damage" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 11, 2024 Overall service has clearly declined over time. Pros Their pickup services are quick with ecommerce integrations. Cons They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for. Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) [Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/) Too expensive. The issues they created was jeopardizing my business operations and they would to show signs of a plan to improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Todd A. CEO Consumer Goods ### "ShipBob Does NOT Work With Shopify Markets" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 March 4, 2024 Overall the experience has been OK. The issue with Shopify not working properly with Shopify Markets means we wasted a ton of our time and now have to leave to find a new 3PL that works properly with Shopify Markets. Pros Multiple fulfillment centers around the world. Cons If anyone at ShipBob tries to tell you their app works with Shopify Markets they are lying to you. If you have several markets setup in Shopify (ie, the US, Australia, the EU), ShipBob's crappy app will only sync to Shopify the AGGREGATED inventory count across ALL of your markets. So if you have 100 units in the Australia and 0 units in the US at your ShipBob Australia and US fulfillment centers, it will tell Shopify that there are 100 units across ALL markets. So it's not possible to have out of stock in the US and Available for sale in AU. Even with 0 units in the US, it will continue to show 100 in the US because there are 100 in Australia. ShipBob completely ignores the fact that different markets in Shopify can have different inventory counts (Shopify confirmed they can do this and the issue is ShipBob's app). So now we have people in the US buying a product that we have to fulfill from Australia! Rather than being out of stock in the US. This is just plain stupid. Shopify has been pushing everyone to use Shopify Markets, and ShipBob is always telling us how easy it is to expand globally with them, but that's not true if you plan to use Shopify Markets. We even had an external agency quote us well over $20K to fix this issue because ShipBiob won't. lol. After months of this BS, and no interest on ShipBob's part to fix this, we are actively looking to move to a new 3PL. If you use, or plan to use in the future, Shopify Markets then ShipBob is not for you. Switched from [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166529/ShipBob/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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