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ShipBob is the leading global omnifulfillment platform designed for businesses of all sizes, providing them access to best-in-class supply chain capabilities. The ShipBob platform provides merchants with a single view of their business and customers across all of their sales channels and enables them to manage products, inventory, orders, and shipments, and leverage real-time analytics and reporting.
Provider
ShipBob
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online, Videos, Webinars
Support
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base
Direct-to-consumer (DTC) and business-to-business (B2B) ecommerce businesses
Content Source: ShipBob
Based on other buyer's searches, these are the products that could be a good fit for you.
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Reviewers find ShipBob's onboarding process seamless and helpful, with success managers assisting in implementing specific fulfillment needs. They also appreciate the ease of managing and tracking inventory, which simplifies their logistics. Despite these positives, users report significant delays in inventory check-ins, issues with inventory transfers, and difficulties managing inactive SKUs, which complicate their inventory management processes.
Users acknowledge that ShipBob's customer support team is friendly and provides clear documentation on costs, which helps in understanding the service better. They also appreciate the reliability and transparency of the support team. Nevertheless, many users have encountered slow response times and unhelpful customer service, which has led to frustration and unresolved issues, affecting their overall experience with the platform.
Pros
We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use.
Overall our experience with ShipBob has been great, and we're glad we're using them.
Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer.
I like that the user interface is pretty straightforward, customer support has been good (during setup and post-launch), and that the price seems to be reasonable.
Cons
Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner, they are an enemy of your business.
All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's.
Claiming my inventory occupies way more space that is remotely believable - this is how they inflate their profits. Deceptive and unethical.
There has often been times we could have avoided a problem with a customer if a quick response happened.
"Our Most Often Recommended Fulfillment Provider"
Pros: We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.
Cons: We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.
"Overall Thoughts About ShipBob Experience"
Overall: I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.
Pros: User friendly software. Customer support is reliable & transparent.
Cons: Sometimes the response is slow with loading pages.
Vendor Response
"Made a Loss Using Shipbob "
Overall: There was no effort made to make up for inflated fulfilment costs for our first batch of orders. Was planning large order volumes to be stored processed through Shipbob but not anymore.
Pros: The warehouse manager Daphne was fantastic to deal with.
Cons: The pricing is completely off for our products. Having shipped our products ourselves for the past 12 months, when we get charged by Shipbob 4x the rate we were achieving, this will be the first and last time we use shipbob for our e-commerce business.
"Great platform for those starting with fulfillment"
Overall: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.
Pros: The dashboard is easy to use. Customer service is great and answers all of my questions quickly.
Cons: Order and product pages load slowly. I've had issues with posters getting damaged in shipping.
"My trusted 3PL partner for non-Amazon fulfillment. "
Overall: ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs.
Pros: Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store.
Cons: Design is a bit behind and minimal, but that's more of an aesthetic thing.
Vendor Response
